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Helper Connectwise Jobs in Florida (NOW HIRING)

CI0 Tech

Account Manager Team Lead

Tampa, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will also coach and develop the Technical Account Manager while helping establish the processes needed to grow the account management department. ConnectWise Manage and IT Glue will be core tools ...

CI0 Tech

Account Manager Team Lead

Tampa, FL · On-site

$55K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will also coach and develop the Technical Account Manager while helping establish the processes needed to grow the account management department. ConnectWise Manage and IT Glue will be core tools ...

CIO Technology Solutions

Account Manager Team Lead

Tampa, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will also coach and develop the Technical Account Manager while helping establish the processes needed to grow the account management department. ConnectWise Manage and IT Glue will be core tools ...

Courser

IT Support Services II - Help Desk

Hialeah, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Help Desk We are seeking a skilled IT Support Services II-Help Desk to join our dynamic IT team. ... Preferred Experience: · Experience with ConnectWise. · Certifications such as CompTIA A+, Network ...

TrovaSearch

Help Desk Technician- Level 1

Orlando, FL · On-site

$18.75 - $25.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

Position Summary The Level I Help Desk Technician is the first point of contact for client support ... ConnectWise (PSA and RMM) IT Glue (documentation) SentinelOne (endpoint protection) Duo (multi ...

MHD Communications

IT Project Coordinator

Tampa, FL

Build, maintain, and actively manage project schedules using tools such as ConnectWise Manage, Microsoft Project, or similar platforms. * Coordinate internal resources--including engineers, help desk ...

TGI MAIN COMPANY

NOC Technician I

Boca Raton, FL

$60K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ConnectWise Manage: Ticket handling and note * Acronis: Monitor backup status (basic awareness ... Associate degree in IT preferred. * 1+ year of experience in Help Desk, NOC, or IT support role.

TGI Office Automation, Inc.

NOC Technician I

Boca Raton, FL · On-site

$60K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ConnectWise Manage: Ticket handling and note * Acronis: Monitor backup status (basic awareness ... Associate degree in IT preferred. * 1+ year of experience in Help Desk, NOC, or IT support role.

TrovaSearch

Help Desk Supervisor

Orlando, FL

  • Medical

  • Dental

  • Vision

  • PTO

Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on ... ConnectWise (PSA and RMM) * IT Glue (documentation) * SentinelOne (endpoint protection) * Duo ...

Dedicated IT

Service Supervisor

Palm Beach Gardens, FL

$75K - $95K/yr

... or helpdesk role. * 1+ year in a leadership, mentorship, or supervisory role. * MSP experience strongly preferred. * Experience with Salesforce, ConnectWise, IT Glue, or similar PSA/RMM tools.

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Helper Connectwise information

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

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Helper Connectwise jobs near you

IT Service Desk Coordinator - Doral

Business Computer Associates, Inc. (BCA, Inc.)

Miami, FL • On-site

Full-time

Re-posted 24 days ago

Job description

Company Description
BCA provides IT Managed Services to small and medium sized businesses throughout South Florida. We offer fast, professional, local IT services. For customers without an IT staff, we are their full time IT department. For customers with in-house IT, we provide the IT staff with expert services for new projects and day-to-day maintenance and support. Typical customer environments consist of 5 - 100 users and are primarily Microsoft Windows based networks.
Job Description
BCA is seeking a Service Desk Coordinator who is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.
Essential Duties and Responsibilities:
  • Act as the single point of contact to the client for all types of service requests
  • Coordination of all IT support groups to ensure maximum utilization of billable resources
  • Pre-process service requests as they arrive through email, manual entry, or direct customer input
  • Schedule internal and field technical resources on the Connectwise dispatch portal
  • Monitor resource schedules to ensure prompt time entry on service requests
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:
  • Improve customer service, perception, and satisfaction
  • Fast turnaround of client requests
  • Ability to work in a team and communicate effectively
  • Improve usage and increase productivity of IT support resources
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Report the utilization of IT Support resources and successful completion of service requests to Management
  • Responsible for entering time in ConnectWise as it occurs
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Enter all work as service tickets into ConnectWise
  • Create client proposals
  • Purchase and receive hardware and software

Knowledge and Skills Required:
  • Basic computer and operating system knowledge
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization's key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast moving environment

Apply