Schedule internal and field technical resources on the Connectwise dispatch portal * Monitor resource schedules to ensure prompt time entry on service requests * Communication with clients as ...
Schedule internal and field technical resources on the Connectwise dispatch portal * Monitor resource schedules to ensure prompt time entry on service requests * Communication with clients as ...
Schedule internal and field technical resources on the Connectwise dispatch portal * Monitor resource schedules to ensure prompt time entry on service requests * Communication with clients as ...
Schedule internal and field technical resources on the Connectwise dispatch portal * Monitor resource schedules to ensure prompt time entry on service requests * Communication with clients as ...
Team Engineer
Fort Lauderdale, FL · On-site
$60K - $80K/yr
When it comes to providing support via the help desk, the right candidate has the best intentions ... Understand processes in ConnectWise by completing assigned training materials and blueprints on the ...
Quick apply
Team Engineer
Fort Lauderdale, FL · On-site
$60K - $80K/yr
When it comes to providing support via the help desk, the right candidate has the best intentions ... Understand processes in ConnectWise by completing assigned training materials and blueprints on the ...
Team Engineer
Fort Lauderdale, FL · On-site
$60K - $80K/yr
When it comes to providing support via the help desk, the right candidate has the best intentions ... Understand processes in ConnectWise by completing assigned training materials and blueprints on the ...
Team Engineer
Fort Lauderdale, FL · On-site
$60K - $80K/yr
When it comes to providing support via the help desk, the right candidate has the best intentions ... Understand processes in ConnectWise by completing assigned training materials and blueprints on the ...
Track service requests using ConnectWise Manage * Ensure all work is logged with detailed notes ... Provide insight to help reduce repeat service calls and improve service efficiency. * Collaborate ...
Quick apply
Track service requests using ConnectWise Manage * Ensure all work is logged with detailed notes ... Provide insight to help reduce repeat service calls and improve service efficiency. * Collaborate ...
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. * Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and ...
Quick apply
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. * Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and ...
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. * Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and ...
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. * Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and ...
IT Help Desk Support Engineer (MSP)
$85K - $95K/yr
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. * Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and ...
Quick apply
IT Help Desk Support Engineer (MSP)
$85K - $95K/yr
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise. * Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and ...
Help mentor and support Level 1 technicians What matters in this role * You finish what you start ... ConnectWise Manage, NinjaOne, IT Glue, Liongard, AutoElevate * Proxmox, VMware, or Hyper-V * Veeam ...
Help mentor and support Level 1 technicians What matters in this role * You finish what you start ... ConnectWise Manage, NinjaOne, IT Glue, Liongard, AutoElevate * Proxmox, VMware, or Hyper-V * Veeam ...
Systems Engineer
Tampa, FL · On-site
Responsibilities : • Provide escalation helpdesk support and resolve problems with positive ... in ConnectWise PSA; provide detailed closure comments • Assist with onboarding new clients and ...
Systems Engineer
Tampa, FL · On-site
Responsibilities : • Provide escalation helpdesk support and resolve problems with positive ... in ConnectWise PSA; provide detailed closure comments • Assist with onboarding new clients and ...
Help mentor and support Level 1 technicians What matters in this role * You finish what you start ... ConnectWise Manage, NinjaOne, IT Glue, Liongard, AutoElevate * Proxmox, VMware, or Hyper-V * Veeam ...
Help mentor and support Level 1 technicians What matters in this role * You finish what you start ... ConnectWise Manage, NinjaOne, IT Glue, Liongard, AutoElevate * Proxmox, VMware, or Hyper-V * Veeam ...
Help mentor and support Level 1 technicians What matters in this role * You finish what you start ... ConnectWise Manage, NinjaOne, IT Glue, Liongard, AutoElevate * Proxmox, VMware, or Hyper-V * Veeam ...
Quick apply
Help mentor and support Level 1 technicians What matters in this role * You finish what you start ... ConnectWise Manage, NinjaOne, IT Glue, Liongard, AutoElevate * Proxmox, VMware, or Hyper-V * Veeam ...
Build, maintain, and actively manage project schedules using tools such as ConnectWise Manage, Microsoft Project, or similar platforms. * Coordinate internal resources--including engineers, help desk ...
Quick apply
Build, maintain, and actively manage project schedules using tools such as ConnectWise Manage, Microsoft Project, or similar platforms. * Coordinate internal resources--including engineers, help desk ...
Tier 1 Technician (LAK)
Lakeland, FL · On-site
$21.60 - $26.44/hr
This role is primarily focused on remote Helpdesk support -- resolving tickets, troubleshooting ... Utilize ConnectWise PSA for ticketing, documentation, and communication * Update internal and ...
Tier 1 Technician (LAK)
Lakeland, FL · On-site
$21.60 - $26.44/hr
This role is primarily focused on remote Helpdesk support -- resolving tickets, troubleshooting ... Utilize ConnectWise PSA for ticketing, documentation, and communication * Update internal and ...
Helpdesk Specialist Looking for a dedicated and knowledgeable Helpdesk Specialist to join our ... Connectwise, TeamViewer, LogMeIn Rescue, AnyDesk. * Microsoft Remote Desktop Communication Tools
Helpdesk Specialist Looking for a dedicated and knowledgeable Helpdesk Specialist to join our ... Connectwise, TeamViewer, LogMeIn Rescue, AnyDesk. * Microsoft Remote Desktop Communication Tools
Helpdesk Specialist Looking for a dedicated and knowledgeable Helpdesk Specialist to join our ... Connectwise, TeamViewer, LogMeIn Rescue, AnyDesk. * Microsoft Remote Desktop Communication Tools
Helpdesk Specialist Looking for a dedicated and knowledgeable Helpdesk Specialist to join our ... Connectwise, TeamViewer, LogMeIn Rescue, AnyDesk. * Microsoft Remote Desktop Communication Tools
Systems Engineer
Tampa, FL · On-site
Provide escalation helpdesk support and resolve problems withpositiveclient experience * Monitor ... Record all support activity, progress, and resolution notes in ConnectWise PSA; provide detailed ...
Quick apply
Systems Engineer
Tampa, FL · On-site
Provide escalation helpdesk support and resolve problems withpositiveclient experience * Monitor ... Record all support activity, progress, and resolution notes in ConnectWise PSA; provide detailed ...
Provide escalation helpdesk support and resolve problems withpositiveclient experience * Monitor ... Record all support activity, progress, and resolution notes in ConnectWise PSA; provide detailed ...
Provide escalation helpdesk support and resolve problems withpositiveclient experience * Monitor ... Record all support activity, progress, and resolution notes in ConnectWise PSA; provide detailed ...
Systems Engineer
Tampa, FL · On-site
Provide escalation helpdesk support and resolve problems with positive client experience * Monitor ... Record all support activity, progress, and resolution notes in ConnectWise PSA; provide detailed ...
Systems Engineer
Tampa, FL · On-site
Provide escalation helpdesk support and resolve problems with positive client experience * Monitor ... Record all support activity, progress, and resolution notes in ConnectWise PSA; provide detailed ...
Be Seen First
Helpdesk Technician Tier 2 Support
Pensacola, FL · On-site
$19 - $25.50/hr
ConnectWise * N-able RMM or backup tools * Windows Server or Hyper-V * Backup software ... MSP, helpdesk, or field support background * Microsoft 365 experience * Networking, firewall ...
Quick apply
Be Seen First
Helpdesk Technician Tier 2 Support
Pensacola, FL · On-site
$19 - $25.50/hr
ConnectWise * N-able RMM or backup tools * Windows Server or Hyper-V * Backup software ... MSP, helpdesk, or field support background * Microsoft 365 experience * Networking, firewall ...
Helper Connectwise information
What is the difference between Helper Connectwise vs Help Desk Technician?
| Aspect | Helper Connectwise | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | IT service management, remote and on-site support | Help desk, call centers, remote troubleshooting |
| Industry Usage | Managed service providers, IT departments | IT support, technical support services |
| Common Search/Comparison | Helper Connectwise vs Help Desk Technician |
Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.
What are the most commonly searched types of Connectwise jobs in Florida? The most popular types of Connectwise jobs in Florida are:
What are popular job titles related to Helper Connectwise jobs in Florida? For Helper Connectwise jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Florida look for? The top searched job categories for Helper Connectwise jobs in Florida are:
What cities in Florida are hiring for Helper Connectwise jobs? Cities in Florida with the most Helper Connectwise job openings:
IT Service Desk Coordinator - Doral
Business Computer Associates, Inc. (BCA, Inc.)Miami, FL • On-site
Full-time
Posted 4 days ago
Job description
Company Description
BCA provides IT Managed Services to small and medium sized businesses throughout South Florida. We offer fast, professional, local IT services. For customers without an IT staff, we are their full time IT department. For customers with in-house IT, we provide the IT staff with expert services for new projects and day-to-day maintenance and support. Typical customer environments consist of 5 - 100 users and are primarily Microsoft Windows based networks.
Job Description
BCA is seeking a Service Desk Coordinator who is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.
Essential Duties and Responsibilities:
Additional Duties and Responsibilities:
Knowledge and Skills Required:
BCA provides IT Managed Services to small and medium sized businesses throughout South Florida. We offer fast, professional, local IT services. For customers without an IT staff, we are their full time IT department. For customers with in-house IT, we provide the IT staff with expert services for new projects and day-to-day maintenance and support. Typical customer environments consist of 5 - 100 users and are primarily Microsoft Windows based networks.
Job Description
BCA is seeking a Service Desk Coordinator who is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.
Essential Duties and Responsibilities:
- Act as the single point of contact to the client for all types of service requests
- Coordination of all IT support groups to ensure maximum utilization of billable resources
- Pre-process service requests as they arrive through email, manual entry, or direct customer input
- Schedule internal and field technical resources on the Connectwise dispatch portal
- Monitor resource schedules to ensure prompt time entry on service requests
- Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction
- Fast turnaround of client requests
- Ability to work in a team and communicate effectively
- Improve usage and increase productivity of IT support resources
- Escalate service requests that cannot be scheduled within agreed service levels
- Report the utilization of IT Support resources and successful completion of service requests to Management
- Responsible for entering time in ConnectWise as it occurs
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
- Enter all work as service tickets into ConnectWise
- Create client proposals
- Purchase and receive hardware and software
Knowledge and Skills Required:
- Basic computer and operating system knowledge
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization's key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast moving environment
About Business Computer Associates
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