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Helper Connectwise Jobs in Florida (NOW HIRING)

2 J DATA

Account Manager

Jupiter, FL · On-site

$17 - $22/hr

This role also functions as the front-line communication and dispatch coordinator , helping to ... PSA / ticketing systems (Autotask, Kaseya, ConnectWise, or similar) * Microsoft 365 and cloud ...

2 J DATA

Account Manager

Jupiter, FL · On-site

$17 - $22/hr

Benefits: * Bonus based on performance * Competitive salary * Dental insurance * Opportunity for advancement * Training & development * Vision insurance * 401(k) matching * Free food & snacks * Free ...

Presh Marketing Solutions

AI Solutions Architect

Tampa, FL · On-site

$100 - $130/hr

... ConnectWise, Autotask, Clio, ERP platforms, communication tools, databases, APIs, and custom ... Help determine what should be built, what should be validated first, and what should not be built.

PRESHai

AI Solutions Architect

Tampa, FL · On-site

$125K - $160K/yr

... ConnectWise, Autotask, Clio, ERP platforms, communication tools, databases, APIs, and custom ... Help determine what should be built, what should be validated first, and what should not be built.

Entech

Depot and Deployment Engineer

Fort Myers, FL · On-site

... help desk support, infrastructure management, cybersecurity, cloud platforms, and long-term ... Document configurations, deployments, and asset information in ConnectWise. Skills & Abilities

New

RYC Business IT

Account Manager

Miami, FL · On-site

Develop and execute sales strategies to drive revenue growth and help clients optimize their ... Knowledge of Professional Services Automation tools (e.g., ConnectWise, Halo). Why Join RYC ...

RYC Business IT

Account Manager

Miami, FL

Develop and execute sales strategies to drive revenue growth and help clients optimize their ... Knowledge of Professional Services Automation tools (e.g., ConnectWise, Halo). Why Join RYC ...

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Showing results 41-60

All JobsHelper Connectwise JobsHelper Connectwise Jobs in Florida

Helper Connectwise information

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

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The most popular types of Connectwise jobs in Florida are:

What are popular job titles related to Helper Connectwise jobs in Florida?

For Helper Connectwise jobs in Florida, the most frequently searched job titles are:

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Helper Connectwise jobs near you

Tier 1 Service Desk Technician

BERPL Technologies

West Palm Beach, FL

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Tier 1 Service Desk Technician
Launch your IT career with PalmTech by helping clients solve everyday technology challenges with responsive, reliable support.
Why This Role Matters
As the first point of contact for many client support requests, you will play an important role in the client experience. Your ability to listen, document clearly, troubleshoot thoughtfully, and communicate professionally helps ensure clients receive timely, reliable support. This role is an opportunity to build a strong technical foundation while contributing directly to PalmTech’s reputation for responsive, relationship-driven service.
What You’ll Do
  • Serve as the first point of contact for client support requests by phone, email, and remote support.
  • Create, document, prioritize, and manage service tickets in the PSA platform.
  • Troubleshoot and resolve Tier 1 technical issues using documented procedures and sound judgment.
  • Escalate issues to senior technicians when appropriate, ensuring documentation is complete and accurate.
  • Communicate professionally with clients throughout the life of each request.
  • Monitor and respond to client alerts generated through approved monitoring platforms.
  • Use remote management and support tools, including ScreenConnect and other approved technologies.
  • Maintain accurate documentation of work performed, troubleshooting steps, and client communications.
  • Confirm client satisfaction before closing service requests.
  • Participate in knowledge sharing, process improvement, and team meetings.
  • Assist with inventory, equipment preparation, shipping and receiving, and other operational support as needed.
  • Participate in cross-training initiatives to support other operational functions.
  • Complete assigned training, certifications, and continuing education to continue building your technical skills.
  • Perform other duties as assigned.
What You Bring
  • Excellent verbal and written communication skills.
  • A strong customer service mindset and the ability to build trust with clients.
  • Basic understanding of Windows operating systems, Microsoft 365, networking fundamentals, and common business applications.
  • Strong organizational skills and attention to detail.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Critical thinking and problem-solving ability.
  • A positive attitude and willingness to learn.
  • Dependability, punctuality, and accountability.
  • Ability to work independently and collaboratively within a team.
Preferred Experience
  • CompTIA A+ or equivalent entry-level certification.
  • Experience with MSP tools such as ConnectWise, ScreenConnect, or RMM platforms.
  • Previous customer service or technical support experience.
About Us
PalmTech Computer Solutions, LLC is a West Palm Beach-based managed IT services company that helps businesses stay connected, protected, and productive. As part of BERPL Technologies, PalmTech combines responsive local client service with the broader resources and long-term growth mindset of an employee-owned organization. We are looking for a Tier 1 Service Desk Technician who enjoys helping people, solving problems, and building a career in IT support.
Compensation
This is a full-time, hourly, non-exempt position. Compensation will be based on experience, skills, and qualifications. Overtime may be required and will be compensated in accordance with applicable federal and state laws.
Benefits
  • Medical, dental, and vision insurance options.
  • Paid time off and paid holidays.
  • 401(k) retirement plan.
  • Employee Stock Ownership Plan eligibility, subject to plan requirements.
  • Training and development opportunities to support continued technical growth.
Ready to Apply?
If you are customer-focused, detail-oriented, and eager to build your technical skills, we would like to hear from you. Apply today to join PalmTech as a Tier 1 Service Desk Technician and help us deliver reliable, responsive IT support to the clients who count on us.

Apply