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Remote Connectwise Jobs in Florida (NOW HIRING)

Remote Connectwise information

What is a Remote ConnectWise technician?

A Remote ConnectWise technician is an IT professional who uses ConnectWise, a popular remote monitoring and management (RMM) software, to provide technical support and manage client systems from a remote location. They help businesses monitor their IT infrastructure, troubleshoot issues, and perform maintenance tasks without needing to be physically present. This role is essential for managed service providers (MSPs) and companies that rely on remote IT support to ensure their networks and devices run smoothly.

What is the difference between Remote Connectwise vs Remote Autotask Technician?

AspectRemote ConnectwiseRemote Autotask Technician
CertificationsConnectWise certifications, ITILAutotask certifications, CompTIA A+
Work EnvironmentRemote support for MSPs, IT service providersRemote troubleshooting for MSPs, IT firms
Industry UsageWidely used in managed service providersCommon in IT service management companies

Remote Connectwise and Remote Autotask Technicians both support IT service providers remotely, often requiring similar certifications and working in comparable environments. The main difference lies in the specific platform expertise: Connectwise focuses on ConnectWise Manage, while Autotask technicians specialize in Autotask PSA. Both roles are essential in MSP operations, with overlapping skills but platform-specific knowledge.

What are the key skills and qualifications needed to thrive as a Remote ConnectWise Specialist, and why are they important?

To thrive as a Remote ConnectWise Specialist, you need a solid understanding of IT service management, experience with ConnectWise software, and often a background in computer science or related fields. Familiarity with ConnectWise Manage, Automate, and Control platforms, as well as relevant certifications like ConnectWise certifications or CompTIA A+, is typically required. Strong problem-solving, communication, and customer service skills help specialists efficiently resolve client issues and work collaboratively with remote teams. These abilities are crucial for delivering high-quality IT support, maintaining system integrity, and ensuring client satisfaction in a remote environment.

How does a Remote ConnectWise professional typically collaborate with IT teams and clients?

As a Remote ConnectWise professional, you'll regularly interact with internal IT teams and external clients to manage service tickets, coordinate project tasks, and resolve technical issues. Collaboration often involves using ConnectWise's integrated communication tools, remote access features, and documentation systems to ensure everyone stays updated and aligned. You'll participate in virtual meetings, provide remote support, and frequently share progress reports or troubleshooting steps. Strong communication skills and proactive follow-ups are key to building trust and ensuring smooth workflows in a remote setting.
What are the most commonly searched types of Connectwise jobs in Florida? The most popular types of Connectwise jobs in Florida are:
What job categories do people searching Remote Connectwise jobs in Florida look for? The top searched job categories for Remote Connectwise jobs in Florida are:
What cities in Florida are hiring for Remote Connectwise jobs? Cities in Florida with the most Remote Connectwise job openings:
Product Marketing Manager, Security Products

Product Marketing Manager, Security Products

ConnectWise

Tampa, FL • On-site, Remote

$145K/yr

Full-time

Posted yesterday


ConnectWise rating

8.8

Company rating: 8.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

26th of 189 rated software companies


Job description

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers-and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
A Product Marketing Manager for Security Products at ConnectWise is an experienced PMM who drives product growth for business-to-business security solutions for IT Service Providers (MSPs and/or internal IT teams). This role focuses on developing, executing, and maintaining innovative, integrated go-to-market (GTM) strategies. It is responsible for messaging, positioning, and differentiation through content development and sales enablement while coordinating with other functions to drive demand for our solutions.
Essential Duties and Responsibilities:
  • Sets an example for other GTM function members in all phases of planning and execution
    • Is a subject matter expert on security products to other GTM function members
    • Ensures policies, practices, and procedures are understood and followed by team members, partners, customers, and stakeholders
    • Develops unified product positioning and messaging that differentiates our products in the market
    • Develops and communicates ideal customer profiles and value propositions of our products as well as the tools that support the selling process
    • Oversees security product launches and releases while coordinating the cross-functional execution
    • Monitors internal processes for efficiency and validity pre- and post- product launch
    • Serves as a resource for customer-facing release webinars, analyst research and briefings, and other market-centric engagements
    • Understands the market landscape and works with the competitive intelligence team to drive actionable insights about opportunities and threats in the market
    • Assists with communications, marketing campaigns and sales programs to drive demand for products
    • Develops and manages the positioning and messaging for product expansion strategies
    • Engages in continuous improvement of team processes

Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Strong background in marketing security products to businesses, enterprises, and government agencies
    • Exceptional customer service and indirect leadership skills
    • Willingness to work in a team environment while being self-driven
    • Strong organizational skills with ability to develop and execute GTM plans
    • Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
    • Excellent presentation and communication skills
    • Ability to effectively communicate with executive leadership and stakeholders
    • Strong verbal and written communication skills, blogging as well as collateral
    • Strong ability to create visuals, present ideas, and communicate with audiences across business and technical knowledge
    • Track record of successfully using AI tools and systems to determine best practices for content, understand the market landscape, shape and tune messaging
    • Ability to work in a fast-paced environment with multiple, shifting priorities

Educational/Vocational/Previous Experience Recommendations:
  • Bachelor's degree in related field or equivalent business experience
  • 4+ years of relevant experience (product marketing or heavily outbound product management)
  • Track record of driving successful security products into the SMB or Enterprise market

Working Conditions:
  • Onsite/Hybrid/Remote depending on location
  • 10-20% travel

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.