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Remote Connectwise Jobs in Florida (NOW HIRING)

PRESHai

Product Engineer

Tampa, FL · On-site +1

$115K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ability to work from our downtown Tampa office four days per week, with one remote day. Helpful ... Enterprise integrations such as Microsoft Graph, Salesforce, HubSpot, ConnectWise, Autotask ...

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Remote Connectwise information

What is a Remote ConnectWise technician?

A Remote ConnectWise technician is an IT professional who uses ConnectWise, a popular remote monitoring and management (RMM) software, to provide technical support and manage client systems from a remote location. They help businesses monitor their IT infrastructure, troubleshoot issues, and perform maintenance tasks without needing to be physically present. This role is essential for managed service providers (MSPs) and companies that rely on remote IT support to ensure their networks and devices run smoothly.

What is the difference between Remote Connectwise vs Remote Autotask Technician?

AspectRemote ConnectwiseRemote Autotask Technician
CertificationsConnectWise certifications, ITILAutotask certifications, CompTIA A+
Work EnvironmentRemote support for MSPs, IT service providersRemote troubleshooting for MSPs, IT firms
Industry UsageWidely used in managed service providersCommon in IT service management companies

Remote Connectwise and Remote Autotask Technicians both support IT service providers remotely, often requiring similar certifications and working in comparable environments. The main difference lies in the specific platform expertise: Connectwise focuses on ConnectWise Manage, while Autotask technicians specialize in Autotask PSA. Both roles are essential in MSP operations, with overlapping skills but platform-specific knowledge.

What are the key skills and qualifications needed to thrive as a Remote ConnectWise specialist, and why are they important?

To thrive as a Remote ConnectWise Specialist, you need a solid understanding of IT service management, experience with ConnectWise software, and often a background in computer science or related fields. Familiarity with ConnectWise Manage, Automate, and Control platforms, as well as relevant certifications like ConnectWise certifications or CompTIA A+, is typically required. Strong problem-solving, communication, and customer service skills help specialists efficiently resolve client issues and work collaboratively with remote teams. These abilities are crucial for delivering high-quality IT support, maintaining system integrity, and ensuring client satisfaction in a remote environment.

How does a Remote ConnectWise professional typically collaborate with IT teams and clients?

As a Remote ConnectWise professional, you'll regularly interact with internal IT teams and external clients to manage service tickets, coordinate project tasks, and resolve technical issues. Collaboration often involves using ConnectWise's integrated communication tools, remote access features, and documentation systems to ensure everyone stays updated and aligned. You'll participate in virtual meetings, provide remote support, and frequently share progress reports or troubleshooting steps. Strong communication skills and proactive follow-ups are key to building trust and ensuring smooth workflows in a remote setting.

What are the most commonly searched types of Connectwise jobs in Florida?

The most popular types of Connectwise jobs in Florida are:

What are popular job titles related to Remote Connectwise jobs in Florida?

For Remote Connectwise jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Connectwise jobs in Florida look for?

The top searched job categories for Remote Connectwise jobs in Florida are:

What cities in Florida are hiring for Remote Connectwise jobs?

Cities in Florida with the most Remote Connectwise job openings:

Remote Connectwise jobs near you

Product Engineer

PRESHai

Tampa, FL • On-site, Remote

$115K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

PRESHai is hiring a Product Engineer to own the reusable product and platform layer behind PRESHos and our client delivery.

PRESHai builds production AI systems for the IT channel: distributors, vendors, VARs, MSPs, and the teams that serve them. This role turns patterns from live client work into durable products, agent capabilities, and developer tools that help our Forward Deployed Engineers ship faster and improve the economics of every engagement.

What You'll Do
  • Build and improve PRESHos and the shared platform used across PRESHai client engagements.
  • Create reusable agent tools, workflows, MCP servers, integrations, and deployment patterns.
  • Own product capabilities across retrieval, memory, data pipelines, evals, observability, and human-in-the-loop workflows.
  • Turn repeated client needs into secure, reliable primitives that our FDEs can use instead of rebuilding.
  • Improve internal SDKs, scaffolding, documentation, and developer experience.
  • Ship and operate production systems end to end, including monitoring, retries, security, tenant boundaries, and ongoing improvement.
  • Use current frontier models and AI coding or agent harnesses as part of daily delivery, and bring effective approaches into the platform.
What We're Looking For
  • 5+ years building and operating production software systems.
  • Strong production coding ability in TypeScript and Python, with solid PostgreSQL and API design experience.
  • Hands-on experience shipping LLM-powered or agentic products, including tool calling, structured outputs, retrieval, evals, and workflow automation.
  • Experience building platforms, frameworks, SDKs, or internal products that other engineers depend on.
  • A product mindset: you can turn a messy one-off implementation into a durable capability without overbuilding it.
  • Strong written communication and comfort working directly with technical teammates in a fast-moving environment.
  • Ability to work from our downtown Tampa office four days per week, with one remote day.
Helpful Experience
  • Agent frameworks, MCP servers, multi-step workflows, or durable orchestration such as Inngest or Temporal.
  • Azure and Microsoft 365, AWS, or GCP.
  • Enterprise integrations such as Microsoft Graph, Salesforce, HubSpot, ConnectWise, Autotask, ServiceNow, or ERP systems.
  • Experience in the IT channel, professional services, or another complex B2B environment.
  • Production voice AI or realtime systems.
What Success Looks Like
  • FDEs start new engagements with working product capabilities instead of a blank page.
  • Reusable agents, integrations, and intelligence patterns compound across customers.
  • PRESHos becomes more reliable, secure, measurable, and valuable every quarter.
  • The platform helps PRESHai deliver better outcomes faster and with less reinvention.
Application Requirements

Please include all of the following:

  • A link to a GitHub repository containing code you personally wrote.
  • A link to a shared LLM conversation from something you built.
  • A short, 3-5 sentence explanation of what you built and what you personally owned.

Remove credentials and confidential information before sharing. Both links must be accessible without requesting permission. Applications without both links will not be reviewed.

Compensation and Benefits
  • $115,000-$150,000 base salary.
  • Medical, dental, and vision coverage.
  • 401(k), unlimited PTO, and a professional development budget.
  • Downtown Tampa office with a four-days-in-office, one-day-remote schedule.
  • Approximately 5%-10% travel.
Employment Type: FULL_TIME

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