Work closely with the Service Desk to assist in responding to help desk tickets and end user ... The Epic Systems Analyst must be a self-motivated individual with exceptional communication and ...
Quick apply
Work closely with the Service Desk to assist in responding to help desk tickets and end user ... The Epic Systems Analyst must be a self-motivated individual with exceptional communication and ...
Service Desk Analyst
Melbourne, FL · On-site
$65K/yr
Nextech Service Desk Analyst Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and ...
Service Desk Analyst
Melbourne, FL · On-site
$65K/yr
Nextech Service Desk Analyst Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and ...
Service Desk Analyst - IT Professional I
Sarasota, FL · Hybrid
$25.45 - $43.26/hr
Service Desk Analyst Sarasota County Government has an excellent opportunity to be a Service Desk ... Minimum of a 2-year degree and one year of Service Desk or Help Desk experience. * OR Bachelor ...
Service Desk Analyst - IT Professional I
Sarasota, FL · Hybrid
$25.45 - $43.26/hr
Service Desk Analyst Sarasota County Government has an excellent opportunity to be a Service Desk ... Minimum of a 2-year degree and one year of Service Desk or Help Desk experience. * OR Bachelor ...
Help Desk Associate
Miami Beach, FL · On-site
$18.25 - $24.75/hr
Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has ...
Help Desk Associate
Miami Beach, FL · On-site
$18.25 - $24.75/hr
Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has ...
Help Desk Associate
$18.25 - $24.75/hr
Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has ...
Help Desk Associate
$18.25 - $24.75/hr
Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has ...
Help Desk Associate
Miami Beach, FL · On-site
$18.25 - $24.75/hr
Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has ...
Help Desk Associate
Miami Beach, FL · On-site
$18.25 - $24.75/hr
Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has ...
Help Desk Associate
Miami Beach, FL · On-site
$18.25 - $24.75/hr
Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has ...
Help Desk Associate
Miami Beach, FL · On-site
$18.25 - $24.75/hr
Service Desk Analyst - Help Desk This is an entry level on-site/in-house role. As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has ...
Help Desk/Desktop Support Analyst
Jacksonville, FL · On-site
$65K - $65K/yr
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users and help maintain a secure, stable computing environment in Jacksonville, Florida. This ...
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Help Desk/Desktop Support Analyst
Jacksonville, FL · On-site
$65K - $65K/yr
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users and help maintain a secure, stable computing environment in Jacksonville, Florida. This ...
Service Desk Analyst
Melbourne, FL · On-site
$60K - $65K/yr
The Service Desk Analyst provides the day-to-day support and is the "Face of IT" to the Nextech user community. This role provides outstanding customer service via phone or email utilizing the ITSM ...
Service Desk Analyst
Melbourne, FL · On-site
$60K - $65K/yr
The Service Desk Analyst provides the day-to-day support and is the "Face of IT" to the Nextech user community. This role provides outstanding customer service via phone or email utilizing the ITSM ...
Help Desk Lead Founded in 1989, SOSi is among the largest private, founder-owned technology and ... driven analytics for a DoD customer. The primary objective of the program is to bridge the ...
Help Desk Lead Founded in 1989, SOSi is among the largest private, founder-owned technology and ... driven analytics for a DoD customer. The primary objective of the program is to bridge the ...
Service Desk Analyst
$19.25 - $26.50/hr
Minimum 5+ years' experience working on a high call volume Help Desk * Passionate about providing a world class customer/employee experience through excellent customer service and unrelenting follow ...
Service Desk Analyst
$19.25 - $26.50/hr
Minimum 5+ years' experience working on a high call volume Help Desk * Passionate about providing a world class customer/employee experience through excellent customer service and unrelenting follow ...
IT Service Desk Analyst
Tampa, FL · On-site
$19.25 - $26.50/hr
Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities ...
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IT Service Desk Analyst
Tampa, FL · On-site
$19.25 - $26.50/hr
Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities ...
What You'll Be Doing The Service Desk Analyst provides the day-to-day support and is the "Face of IT" to the Nextech user community. This role provides outstanding customer service via phone or email ...
What You'll Be Doing The Service Desk Analyst provides the day-to-day support and is the "Face of IT" to the Nextech user community. This role provides outstanding customer service via phone or email ...
Support Desk Analyst
Tampa, FL · On-site
$18.75 - $25.50/hr
Help Desk Representative Role Overview The Help Desk Representative serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing timely ...
Support Desk Analyst
Tampa, FL · On-site
$18.75 - $25.50/hr
Help Desk Representative Role Overview The Help Desk Representative serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing timely ...
Help Desk Lead
Doral, FL · On-site
... driven analytics for a DoD customer. The primary objective of the program is to bridge the ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...
Help Desk Lead
Doral, FL · On-site
... driven analytics for a DoD customer. The primary objective of the program is to bridge the ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...
... driven analytics for a DoD customer. The primary objective of the program is to bridge the ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...
... driven analytics for a DoD customer. The primary objective of the program is to bridge the ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...
... driven analytics for a DoD customer. The primary objective of the program is to bridge the ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...
... driven analytics for a DoD customer. The primary objective of the program is to bridge the ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...
Service Desk Analyst
Melbourne, FL · On-site
$65K/yr
What You'll Be Doing The Service Desk Analyst provides the day-to-day support and is the "Face of IT" to the Nextech user community. This role provides outstanding customer service via phone or email ...
Service Desk Analyst
Melbourne, FL · On-site
$65K/yr
What You'll Be Doing The Service Desk Analyst provides the day-to-day support and is the "Face of IT" to the Nextech user community. This role provides outstanding customer service via phone or email ...
IT Service Desk Analyst
$18.75 - $25.50/hr
Position: IT Service Desk Analyst Location: Tampa, FL*Day 1 Onsite Needs to be proficient in English + Spanish and Portuguese If any previously submitted candidates have this skill let us know. About ...
IT Service Desk Analyst
$18.75 - $25.50/hr
Position: IT Service Desk Analyst Location: Tampa, FL*Day 1 Onsite Needs to be proficient in English + Spanish and Portuguese If any previously submitted candidates have this skill let us know. About ...
Service Desk Analyst
Melbourne, FL · On-site
$60K - $65K/yr
What You'll Be Doing The Service Desk Analyst provides the day-to-day support and is the "Face of IT" to the Nextech user community. This role provides outstanding customer service via phone or email ...
Service Desk Analyst
Melbourne, FL · On-site
$60K - $65K/yr
What You'll Be Doing The Service Desk Analyst provides the day-to-day support and is the "Face of IT" to the Nextech user community. This role provides outstanding customer service via phone or email ...
Epic Help Desk Analyst information
What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?
To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.
What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?
Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.
What is an Epic Help Desk Analyst?
An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.
What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?
| Aspect | Epic Help Desk Analyst | Epic Support Specialist |
|---|---|---|
| Certifications | Epic certifications, ITIL | Epic certifications, ITIL |
| Work Environment | Help desk, support teams, healthcare IT | Support teams, healthcare IT, client-facing roles |
| Employer & Industry | Hospitals, healthcare organizations using Epic | Hospitals, healthcare organizations using Epic |
| Primary Focus | Troubleshooting user issues, ticket resolution | Providing technical support, system troubleshooting |
The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.
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What job categories do people searching Epic Help Desk Analyst jobs in Florida look for? The top searched job categories for Epic Help Desk Analyst jobs in Florida are:
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Job description
Our Client is looking for an Epic Radiant Analyst.
Consultant will design, build, test, and implement clinical application systems and will provide support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards when adapting software to meet their needs.
Consultant will work closely with clinicians to create and/or adapt written protocols and prepare detailed specs encompassing clinical processes, information flow, risk, and impact analysis. Additionally, will provide customer service, troubleshooting, and maintenance.
As a technical leader in clinical applications, you will apply advanced professional concepts and extensive industry knowledge to lead and/or work on medium to large projects of broad scope and complexity.
Prior application experience with Epic Radiant, and functional and operational needs is strongly preferred.
Ability to support operational users for system configurations and optimization of usage is very desirable and support end users to tailor the system to fit the organizations needs.
Experience in leading application implementation and projects is a plus.
The Epic Radiant Analyst routinely performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with the use of Epic software.
Consultant is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications; and will design, build, test, install and maintain those solutions.
Analyst is expected to use critical thinking skills in providing systems solutions to meet business needs. Consultant will provide go-live support, upgrade support, and ongoing application support and optimization.
Experience or understanding of infusion services, EMR/EHR systems and have Previous go live experience.
Work closely with the Service Desk to assist in responding to help desk tickets and end user requests through analyzing business issues/requirements, analyzing configuring, designing, and supporting workflows, and synthesizing key messages.
The Epic Systems Analyst must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.
The consultant will handle the responsibilities of designing, implementing, testing, and maintaining software for Epic Radiant applications.
Analyze the system to ensure compliance with programming requirements and procedure.
Required:
Epic Radiant certification required.
Consultant will design, build, test, and implement clinical application systems and will provide support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards when adapting software to meet their needs.
Consultant will work closely with clinicians to create and/or adapt written protocols and prepare detailed specs encompassing clinical processes, information flow, risk, and impact analysis. Additionally, will provide customer service, troubleshooting, and maintenance.
As a technical leader in clinical applications, you will apply advanced professional concepts and extensive industry knowledge to lead and/or work on medium to large projects of broad scope and complexity.
Prior application experience with Epic Radiant, and functional and operational needs is strongly preferred.
Ability to support operational users for system configurations and optimization of usage is very desirable and support end users to tailor the system to fit the organizations needs.
Experience in leading application implementation and projects is a plus.
The Epic Radiant Analyst routinely performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with the use of Epic software.
Consultant is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications; and will design, build, test, install and maintain those solutions.
Analyst is expected to use critical thinking skills in providing systems solutions to meet business needs. Consultant will provide go-live support, upgrade support, and ongoing application support and optimization.
Experience or understanding of infusion services, EMR/EHR systems and have Previous go live experience.
Work closely with the Service Desk to assist in responding to help desk tickets and end user requests through analyzing business issues/requirements, analyzing configuring, designing, and supporting workflows, and synthesizing key messages.
The Epic Systems Analyst must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.
The consultant will handle the responsibilities of designing, implementing, testing, and maintaining software for Epic Radiant applications.
Analyze the system to ensure compliance with programming requirements and procedure.
Required:
Epic Radiant certification required.
This is a remote position.
About ClinDCast
Sourced by ZipRecruiter
ClinDCast is at the forefront of shaping the future of healthcare by partnering with globally recognized healthcare organizations and offering them innovative solutions and expert guidance. Our suite of services is designed to cater to a broad range of needs of healthcare organizations, including healthcare IT innovation, electronic health record (EHR) implementation & optimizations, data conversion, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and application programming interface (API) strategy. With 15+ Years Of Healthcare IT Industry Experience, ClinDCast Is A Trusted Partner For Payers, Providers, And Lifesciences Organizations, Enabling Them To Deliver Exceptional Product And Solutions For Their Customers.
Industry
Health care and social assistance
Company size
11 - 50 Employees
Headquarters location
Wesley Chapel, FL, US