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Service Desk Support Analyst Jobs (NOW HIRING)

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

Red Cup IT is seeking an MSP Service Desk & Support professional to provide first- and second-level ... analytical abilities • Ability to manage multiple tickets and priorities simultaneously • ...

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

The ideal candidate is a self-starter with excellent analytical and problem-solving skills ... Manage service request queues for all support teams. * Track calls and service requests, ensuring ...

K2 Staffing

Help Desk Support Technician (Level II)

Dallas, TX · On-site

$19.75 - $26.75/hr

Required : • Minimum of three (3) years of experience in roles such as IT Help Desk, Desktop Support Technician, IT Support Analyst, or Service Desk Technician • Experience with firewall and ...

Robert Half

Help Desk/Desktop Support Analyst

Beloit, WI · On-site

$24.74 - $28.64/hr

We are looking for an experienced Help Desk/Desktop Support Analyst to provide on-site technical ... The role calls for a hands-on, detail-oriented individual who can balance customer service with ...

IMTAS

JR Service Desk Support (AF)

Pocatello, ID · On-site

JR Service Desk Support (AF) We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national ...

IMTAS

JR Service Desk Support (AF)

Chantilly, VA · On-site

JR Service Desk Support (AF) We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national ...

Viridien

Service Desk Support Specialist

Houston, TX · Hybrid

The Service Desk Support Specialist is responsible for providing Tier 2 technical support across ... Identify recurring issues and contribute to root cause analysis * Support security initiatives ...

University of Tampa

Service Desk Analyst

Tampa, FL · On-site

$19.50 - $26.50/hr

The position also supports endpoint configuration, device lifecycle activities, standards-based PC/Mac deployment, student employee guidance, service documentation, and operational improvements for ...

ARORA ENGINEERS

Service Desk Analyst

Chadds Ford, PA · On-site

$20.25 - $27.75/hr

Supports end users, endpoints, Microsoft 365 services, identity and access, network connectivity ... Provides Tier 1 and Tier 2 service desk support for Windows endpoints, Microsoft 365 applications ...

TEKsystems

Service Desk Analyst

Louisville, KY · On-site

$19 - $24/hr

The analyst will work closely with service desk leadership, desktop support teams, and other IT professionals to ensure timely issue resolution and a positive user experience. Key Responsibilities

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Service Desk Support Analyst information

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$14

$24

$35

How much do service desk support analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for service desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What does a service desk support analyst do?

A Service Desk Support Analyst provides technical support and assistance to users experiencing issues with hardware, software, or other IT-related problems. They are responsible for troubleshooting problems, resolving tickets, escalating complex issues, and ensuring users can efficiently use technology tools. Service Desk Support Analysts often communicate solutions via phone, email, or chat, and may also create documentation or guides to help users resolve common issues. Their goal is to minimize downtime and maintain productivity for employees or clients.

What are the key skills and qualifications needed to thrive as a service desk support analyst, and why are they important?

To thrive as a Service Desk Support Analyst, you need a solid understanding of IT troubleshooting, customer service principles, and usually an associate degree or relevant certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop tools, is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively address user concerns and collaborate with team members. These skills and qualifications are essential for quickly resolving technical issues and ensuring seamless IT support for organizational productivity.

What are the most common challenges faced by service desk support analysts, and how can they be overcome?

Service Desk Support Analysts often encounter challenges such as managing high ticket volumes, handling complex technical issues, and maintaining clear communication with users of varying technical backgrounds. To overcome these, it's important to prioritize tickets effectively, continuously update technical knowledge, and develop strong interpersonal skills. Many organizations provide ongoing training and encourage collaboration with more experienced team members, which helps analysts resolve issues efficiently and grow in their roles.

What is the difference between Service Desk Support Analyst vs Help Desk Technician?

AspectService Desk Support AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Employer & IndustryBusinesses, government agenciesIT service providers, small businesses
Common Search IntentTechnical support, troubleshooting, customer serviceBasic technical issues, user support

The Service Desk Support Analyst typically handles more complex issues, provides higher-level support, and may assist with incident management. Help Desk Technicians focus on resolving basic technical problems and user inquiries. Both roles require strong communication skills and technical knowledge, but the Service Desk Support Analyst often works in a more structured, enterprise environment with broader responsibilities.

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For Service Desk Support Analyst jobs, the most frequently searched job titles are:

Service Desk Support Analyst jobs near you
Infographic showing various Service Desk Support Analyst job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 69% In-person, 25% Hybrid, and 6% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

IT Service Desk Support Specialist

Nashville, TN • On-site

HCA Healthcare
Hospitals • 10K+ employees
Learn more about HCA Healthcareexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

HCA Healthcare rating

6.5

Company rating: 6.5 out of 10

Based on 2,315 frontline employees who took The Breakroom Quiz

Job description

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).


Do you have the career opportunities as an IT Service Desk Support Specialist you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

The  IT Service Desk Support Specialist provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation. 

What you will do in the role: 

  • Provide technical support to the end user 
  • Provide troubleshooting, diagnosis, and repair for end user systems 
  • Collect information through constructive customer conversation 
  • Access all available support tools and staff to resolve issues 

Experience that you will need: 

  • Experience with call center techniques 
  • Competency in call center tracking tools 
  • Prior experience supporting customers in use of application software
  • Proficiency in using support software tools
  • Mobile device support experience 
  • Apple product support experience 
  • Strong understanding of HCA security-related procedures 
  • Understanding of Healthcare technology industry 
  • Basic network troubleshooting and support experience 
  • General desktop support experience 
  • Position required high speed internet 60 MB Download and 10 MB Upload, No WiFi 

Schedule & Availability: 

  • This position is part of a critical, 24/7 infrastructure operation
  • Specific schedules will be discussed during the interview. Candidates must have the flexibility to work non traditional hours
  • Potential shifts may include days, afternoons, overnights, weekends and holiday rotations


Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Associate Client Support Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


#PAR-AFHP

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