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Service Desk Support Analyst Jobs (NOW HIRING)

Western Funding

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 ... Western Funding enables the origination, accepts assignment of and services installment loan ...

My3Tech

Technical Support Analyst 4

Petersburg, VA · On-site

Technical Support Analyst 4 Location: Petersburg, VA (Hybrid) Duration: Long-Term Contract ... service desk support. * 1+ year of experience with Microsoft 365 applications: * Outlook * Word

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Strong troubleshooting and analytical abilities * Ability to manage multiple tickets and priorities ...

Unioncollege

Service Desk Analyst

Schenectady, NY · On-site

$60K - $62K/yr

Duties include analyzing various system components within a complex operating system and ... Service Desk Support and Incident Response Serves as the initial point of contact for service ...

Cortavo

Service Desk Analyst II

Atlanta, GA · On-site

$19.75 - $27/hr

The Service Desk Analyst will spend the majority of their day performing remote support and composing knowledge base articles, while working from our Marietta, GA location. The ideal candidate will ...

Strategic Resource Partners, Inc.

Be Seen First

Sr. IT Service Desk Analyst

Manhattan, NY · On-site

$98K - $120K/yr

Senior IT Service Desk Analyst - New York, NY We are looking for an experienced Senior IT Service ... In this role, you will oversee daily service desk operations, provide advanced technical support ...

Omni Inclusive

Service Desk Support III

Questa, NM · On-site

Service Desk Agent Summary: The Service Desk Agent provides a single point of contact to resolve or ... How To's, Printer Installations, GUI installs / updates Level III Support with 5-7 years ...

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Service Desk Support Analyst information

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How much do service desk support analyst jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for service desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Support Analyst vs Help Desk Technician?

AspectService Desk Support AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Employer & IndustryBusinesses, government agenciesIT service providers, small businesses
Common Search IntentTechnical support, troubleshooting, customer serviceBasic technical issues, user support

The Service Desk Support Analyst typically handles more complex issues, provides higher-level support, and may assist with incident management. Help Desk Technicians focus on resolving basic technical problems and user inquiries. Both roles require strong communication skills and technical knowledge, but the Service Desk Support Analyst often works in a more structured, enterprise environment with broader responsibilities.

What does a Service Desk Support Analyst do?

A Service Desk Support Analyst provides technical support and assistance to users experiencing issues with hardware, software, or other IT-related problems. They are responsible for troubleshooting problems, resolving tickets, escalating complex issues, and ensuring users can efficiently use technology tools. Service Desk Support Analysts often communicate solutions via phone, email, or chat, and may also create documentation or guides to help users resolve common issues. Their goal is to minimize downtime and maintain productivity for employees or clients.

What are the key skills and qualifications needed to thrive as a Service Desk Support Analyst, and why are they important?

To thrive as a Service Desk Support Analyst, you need a solid understanding of IT troubleshooting, customer service principles, and usually an associate degree or relevant certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop tools, is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively address user concerns and collaborate with team members. These skills and qualifications are essential for quickly resolving technical issues and ensuring seamless IT support for organizational productivity.

What are the most common challenges faced by Service Desk Support Analysts, and how can they be overcome?

Service Desk Support Analysts often encounter challenges such as managing high ticket volumes, handling complex technical issues, and maintaining clear communication with users of varying technical backgrounds. To overcome these, it's important to prioritize tickets effectively, continuously update technical knowledge, and develop strong interpersonal skills. Many organizations provide ongoing training and encourage collaboration with more experienced team members, which helps analysts resolve issues efficiently and grow in their roles.
More about Service Desk Support Analyst jobs
What cities are hiring for Service Desk Support Analyst jobs? Cities with the most Service Desk Support Analyst job openings:
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Service Desk Support Analyst jobs near you
Infographic showing various Service Desk Support Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Remote / Offshore Level II IT Help Desk Support Technicians

Remote / Offshore Level II IT Help Desk Support Technicians

K2 Staffing

Johannesburg, CA

Full-time

Posted 13 days ago

Job description

Summary


Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians. This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking, and vendor-specific hardware/software solutions.

Duties & Responsibilities

  • Serve as the primary contact for Windows desktop issues

  • Provide end-user technical support and troubleshooting

  • Assist with administration and support of Windows Servers

  • Monitor system alerts and respond according to established protocols

  • Handle escalated service desk requests requiring advanced troubleshooting

  • Support onboarding of new users (accounts, access, setup)

  • Deliver network support across LAN/WAN environments

  • Install and maintain network hardware

  • Ensure timely resolution of issues while maintaining documentation standards

Qualifications & Requirements

  • Prior experience working for a Managed Services Provider (MSP) is required

  • Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.)

  • Hands-on experience with Remote Monitoring & Management (RMM) tools such as ConnectWise, Kaseya, or Ninja

  • Familiarity with Professional Services Automation (PSA) / ticketing systems, such as Autotask

  • Exposure to firewall and network administration (SonicWall, Meraki)

  • Strong troubleshooting background across networks, servers, and workstations

  • Experienced in Cloud-based environments

  • Excellent customer service skills with a professional and courteous approach

  • Strong written and verbal communication skills, including group presentation experience

  • Dependable, with a consistent work ethic

  • Eagerness to learn and expand technical expertise

Employment Type: Full time Location: Johannesburg, SA