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Service Desk Support Analyst Jobs (NOW HIRING)

My3Tech

Technical Support Analyst 4

Petersburg, VA · On-site

Technical Support Analyst 4 Location: Petersburg, VA (Hybrid) Duration: Long-Term Contract ... service desk support. * 1+ year of experience with Microsoft 365 applications: * Outlook * Word

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Strong troubleshooting and analytical abilities * Ability to manage multiple tickets and priorities ...

Red Cup IT, Inc.

MSP Service Desk & Support

Los Angeles, CA

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Strong troubleshooting and analytical abilities * Ability to manage multiple tickets and priorities ...

Robert Half

Help Desk/Desktop Support Analyst

Phoenix, AZ · On-site

$23.75 - $27.50/hr

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for ... The ideal candidate is comfortable supporting Microsoft Windows systems, handling service desk ...

Unioncollege

Service Desk Analyst

Schenectady, NY

$60K - $62K/yr

Duties include analyzing various system components within a complex operating system and ... Service Desk Support and Incident Response Serves as the initial point of contact for service ...

Strategic Resource Partners, Inc.

Be Seen First

Sr. IT Service Desk Analyst

Manhattan, NY · On-site

$98K - $120K/yr

Senior IT Service Desk Analyst - New York, NY We are looking for an experienced Senior IT Service ... In this role, you will oversee daily service desk operations, provide advanced technical support ...

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Service Desk Support Analyst information

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How much do service desk support analyst jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for service desk support analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Support Analyst vs Help Desk Technician?

AspectService Desk Support AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Employer & IndustryBusinesses, government agenciesIT service providers, small businesses
Common Search IntentTechnical support, troubleshooting, customer serviceBasic technical issues, user support

The Service Desk Support Analyst typically handles more complex issues, provides higher-level support, and may assist with incident management. Help Desk Technicians focus on resolving basic technical problems and user inquiries. Both roles require strong communication skills and technical knowledge, but the Service Desk Support Analyst often works in a more structured, enterprise environment with broader responsibilities.

What does a Service Desk Support Analyst do?

A Service Desk Support Analyst provides technical support and assistance to users experiencing issues with hardware, software, or other IT-related problems. They are responsible for troubleshooting problems, resolving tickets, escalating complex issues, and ensuring users can efficiently use technology tools. Service Desk Support Analysts often communicate solutions via phone, email, or chat, and may also create documentation or guides to help users resolve common issues. Their goal is to minimize downtime and maintain productivity for employees or clients.

What are the key skills and qualifications needed to thrive as a Service Desk Support Analyst, and why are they important?

To thrive as a Service Desk Support Analyst, you need a solid understanding of IT troubleshooting, customer service principles, and usually an associate degree or relevant certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop tools, is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively address user concerns and collaborate with team members. These skills and qualifications are essential for quickly resolving technical issues and ensuring seamless IT support for organizational productivity.

What are the most common challenges faced by Service Desk Support Analysts, and how can they be overcome?

Service Desk Support Analysts often encounter challenges such as managing high ticket volumes, handling complex technical issues, and maintaining clear communication with users of varying technical backgrounds. To overcome these, it's important to prioritize tickets effectively, continuously update technical knowledge, and develop strong interpersonal skills. Many organizations provide ongoing training and encourage collaboration with more experienced team members, which helps analysts resolve issues efficiently and grow in their roles.
More about Service Desk Support Analyst jobs
What cities are hiring for Service Desk Support Analyst jobs? Cities with the most Service Desk Support Analyst job openings:
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What job categories do people searching Service Desk Support Analyst jobs look for? The top searched job categories for Service Desk Support Analyst jobs are:
Service Desk Support Analyst jobs near you
Infographic showing various Service Desk Support Analyst job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Support Analyst (Reg FT)

Service Desk Support Analyst (Reg FT)

Community College of Allegheny County

Pittsburgh, PA • On-site

$20 - $27.25/hr

Other

Posted 2 days ago

New

Community College Of Allegheny County rating

7.9

Company rating: 7.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

180th of 552 rated colleges and universities

Job description

  1. Serves as point-of-contact and primary communicator of ITS information to the College community.
  2. Receives ServiceDesk requests via voice, email, chat, voice mail, web conferencing and self-service.
  3. Utilizes enterprise level tracking software to create, assign and monitor ServiceDesk tickets, service requests and major incidents according to established standards.
  4. Provides technical assistance and instruction to students, faculty, administrators and staff for college business related software and academic related software.
  5. Diagnose and solve technical issues by utilizing a standard knowledge base.
  6. Participate in the testing of software and web applications to evaluate the ease of use and appropriate functionality, and whether product will aid user in performing their work.
  7. Work collaboratively with staff within the Information Technology Services department and other divisions of the college to accomplish departmental, divisional and institutional goals.
  8.  Participate in regular reviews of tickets and service requests to assure quality standards.  Assist in the creation and maintenance of ServiceDesk standard procedures, subject protocols, and knowledge base for customers and ITS staff. Create documentation to increase knowledge sharing and document issues/ solutions in a complete, concise manner for use in knowledgebase system.
  9.  Escalates unresolved situations to appropriate ITS staff.
  10. Recommends needs for user training and documentation.
  11. Participates in college wide events and trainings. Continue to update and keep technical skills current to maintain high level of product knowledge in areas of assigned responsibility.
  12. Knowledge of ITIL methodologies and ability to apply these methods within the current position.
  13. Serves as subject matter expert.
  14. Performs other duties as required or as assigned.

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