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Service Desk Support Analyst Jobs in California (NOW HIRING)

Technet Inc

Service Desk Analyst

Folsom, CA ยท On-site

$22 - $30/hr

Service Desk Analyst / Desk Side Support * Able to follow policies, processes and procedures used to manage the technical support of the software, hardware, and network infrastructures. * Able to ...

New

Torrid

Service Desk Analyst

City Of Industry, CA

$23.15 - $28.93/hr

First and foremost a Torrid IT Service Desk Analyst is accountable for producing an amazing ... Coordinates issue resolution with other support areas such as Store Systems, IT Operations, IT ...

San Manuel Casino

Service Desk Analyst I

Highland, CA

$20.25 - $27.75/hr

Provides first contact support for incoming requests to the service desk via telephone, web portal ... Demonstrated ability to analyze and diagnose network, computer, and or telecom issues. * Ability to ...

PIH Health

Desktop Support Analyst - Associate

Downey, CA ยท On-site

$24.25 - $32.50/hr

The Desktop support analyst role is the first point of contact for internal customers facing ... This role assists users who contact the Service Desk with incidents and service requests related to ...

CGI Inc.

Service Desk Manager

Sacramento, CA ยท On-site

This role is accountable for delivering consistent, high-quality customer support while meeting ... Evaluate and introduce innovative tools and capabilities, including **automation, analytics, self ...

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All JobsService Desk Support Analyst JobsService Desk Support Analyst Jobs in California

Service Desk Support Analyst information

See California salary details

$14

$23

$35

How much do service desk support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service desk support analyst in California is $23.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.59 per hour, depending on experience, location, and employer.

What does a service desk support analyst do?

A Service Desk Support Analyst provides technical support and assistance to users experiencing issues with hardware, software, or other IT-related problems. They are responsible for troubleshooting problems, resolving tickets, escalating complex issues, and ensuring users can efficiently use technology tools. Service Desk Support Analysts often communicate solutions via phone, email, or chat, and may also create documentation or guides to help users resolve common issues. Their goal is to minimize downtime and maintain productivity for employees or clients.

What are the key skills and qualifications needed to thrive as a service desk support analyst, and why are they important?

To thrive as a Service Desk Support Analyst, you need a solid understanding of IT troubleshooting, customer service principles, and usually an associate degree or relevant certifications such as CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop tools, is commonly required. Strong communication, patience, and problem-solving abilities help analysts effectively address user concerns and collaborate with team members. These skills and qualifications are essential for quickly resolving technical issues and ensuring seamless IT support for organizational productivity.

What are the most common challenges faced by service desk support analysts, and how can they be overcome?

Service Desk Support Analysts often encounter challenges such as managing high ticket volumes, handling complex technical issues, and maintaining clear communication with users of varying technical backgrounds. To overcome these, it's important to prioritize tickets effectively, continuously update technical knowledge, and develop strong interpersonal skills. Many organizations provide ongoing training and encourage collaboration with more experienced team members, which helps analysts resolve issues efficiently and grow in their roles.

What is the difference between Service Desk Support Analyst vs Help Desk Technician?

AspectService Desk Support AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Employer & IndustryBusinesses, government agenciesIT service providers, small businesses
Common Search IntentTechnical support, troubleshooting, customer serviceBasic technical issues, user support

The Service Desk Support Analyst typically handles more complex issues, provides higher-level support, and may assist with incident management. Help Desk Technicians focus on resolving basic technical problems and user inquiries. Both roles require strong communication skills and technical knowledge, but the Service Desk Support Analyst often works in a more structured, enterprise environment with broader responsibilities.

What are popular job titles related to Service Desk Support Analyst jobs in California?

For Service Desk Support Analyst jobs in California, the most frequently searched job titles are:

What job categories do people searching Service Desk Support Analyst jobs in California look for?

The top searched job categories for Service Desk Support Analyst jobs in California are:

What cities in California are hiring for Service Desk Support Analyst jobs?

Cities in California with the most Service Desk Support Analyst job openings:

Service Desk Support Analyst jobs near you
Infographic showing various Service Desk Support Analyst job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $49,450 per year, or $23.8 per hour.

Tech Support Analyst II

California Capital Insurance

Roseville, CA โ€ข On-site

$44K - $74K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Why CIG?
At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career!
CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.
Why choose CIG's Information Technology Team?
Part of the Information Services department at CIG, the Information Technology (IT) organization delivers all internal and external technology solutions at CIG. This is your opportunity to join a fast-paced team dedicated to delivering a high-quality technology experience to employees, agents, and policyholders.
Benefits
  • Accrue twenty-one days of Paid Time Off during your first year
  • Up to eighty-seven percent of benefits covered by CIG for you and your family members
    • Medical, dental, vision plans
  • One hundred percent covered plans
    • Basic Life & AD&D
    • Employee Assistance
    • Leave Management
    • Long Term Disability
    • Short Term Disability (Outside of CA)
  • Family Caregiver Support (Homethrive)
  • Child Care Resources (Tootris)
  • Business Travel Accident Protection
  • Voluntary benefit offerings
    • Short-term (CA only)
    • Voluntary Life AD&D self, spouse and child plans
    • Flexible Spending
    • Health Savings (HSA)
    • Hospital Indemnity
    • Accidental Injury
  • Critical Illness
  • ARAG Legal Services
  • Norton LifeLock
  • Nine paid holidays, plus two floating holidays
  • Above and Beyond Reward Recognition Program
    • Kudos & Shout Out Points Program
    • Quarterly Above and Beyond Bonus Program
    • Annual Above and Beyond Bonus Program
  • Competitive compensation
    • Base compensation
    • Salary Management Spot Bonuses
    • Annual Incentive/Profit sharing program, potential payout annually based on company results.
  • Discount partnerships
    • Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more
  • Insurance Educational reimbursement and bonus programs
  • Employee Referral Bonus Program
  • Home and Auto Insurance Discount Program.
  • Paid Volunteer Time ๏ฟฝ Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!
  • Retirement savings benefit (401k and Roth + match)
  • Health & Financial Wellness
    • Wellness platform, tools and events
    • Health Savings Account ๏ฟฝ match
    • Financial Wellness Resources

Work Environment
This is a hybrid-eligible position, where Monday through Wednesday would be working in our Roseville, CA office.
Job Overview
A Technical Support Analyst II is an entry Tier1 support role that provides incident and request management support to internal and external customers working with guidance from more senior team members. The Technical Support Analyst is the first point of contact resolving hardware and software issues, providing basic functional support, and escalating complex incidents and requests. A Technical Support Analyst will have strong customer service, troubleshooting, and self-management skills.
Responsibilities
  • Manage, resolve or escalate Service Desk tickets in a timely manner.
  • Provide a high level of customer service to internal and external customers.
  • Thoroughly document incident and request details in the company's IT service management tools.
  • Assist with user account creation and access management.
  • Provide onsite, desk side support as needed.
  • Understand CIG's user communities, tools and business process and priorities to provide initial functional support using both off the shelf and internally developed applications.
  • Job description is not prescriptive, but rather a guide as to the duties and responsibilities you will have, however it is not limited to the listed above.

Requirements
  • Bachelor's degree in IT or related field, or equivalent experience
  • 1+ years of service desk experience
  • 1+ years of Technical Support Analyst I experience
  • IT HelpDesk Professional certification

Career Path potential
  • Technical Support Analyst III

Salary Range: $44,717.00 - $74,529.00
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.

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