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Contract Service Desk It Jobs (NOW HIRING)

System Soft Technologies

IT Service Desk Support

Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS (Windows 10/11) * Microsoft Office 365 * Basic networking (VPN, DNS, IP concepts) Experience with ticketing ...

Performance Food Group

IT Service Desk Lead

Westlake, TX · On-site

$23 - $29/hr

Safe and inclusive working environment, including culture of rewards, recognition, and respect Position Purpose The Lead, IT Service Desk oversees daily service desk operations to ensure timely ...

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

Govcio LLC

Service Desk Lead

Washington, DC · On-site

$81K - $120K/yr

Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 service desk operations, maintaining disciplined ITIL 4 practices, and ensuring contract-compliant ...

American Addiction Centers

IT Service Manager

Vienna, VA · On-site

$120K - $140K/yr

... contract service standards, SLAs, and performance objectives. This role provides operational ... maintain service desk procedures, workflows, and knowledge documentation. • Engage with ...

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

Contract Work Mode: Hybrid Duration: ~10 Months (08/24/2026 - 06/30/2027) Interview Type: Webcam or In-Person Role Overview The IT Service Desk Technician provides first- and second-level technical ...

Parkland Health

Experience - Must have a three years of cumulative experience consisting of intermediate level IT help desk, IT service desk, or technical support experience. - Prefer a minimum of three years of IT ...

DecisionPoint | Cortek

Service Desk Lead

Minimum 10 years of experience in service desk, IT support, or IT operations roles. * Experience leading enterprise service desk teams in federal, DoD, or similarly structured environments.

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

Trulieve

IT Service Desk Tech 3

Tallahassee, FL · On-site

Service Desk Tech Level 3 Department: Information Technology Reports to: IT Service Desk Supervisor Site Hours: 40+ Location: Remote Role Summary: The IT (Information Technology) Service Desk Tech is ...

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How much do contract service desk it jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for contract service desk it in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a contract service desk IT?

Contract Service Desk IT jobs involve providing technical support and troubleshooting services to an organization's users, typically on a temporary or project-based contract. These professionals handle IT service requests, resolve hardware and software issues, and ensure smooth operation of computer systems and networks. Contract roles may vary in length and can be on-site or remote, depending on the company's needs. They are essential for maintaining productivity and addressing technical problems promptly.

What does a contract service desk IT do?

As a Contract Service Desk IT professional, your daily responsibilities typically include responding to user inquiries, troubleshooting hardware and software issues, documenting incidents in ticketing systems, and escalating complex problems to higher-level support teams. You'll interact with employees through phone, email, or chat, ensuring their technical issues are resolved efficiently. In addition, you may assist with onboarding new users, maintaining knowledge base articles, and supporting scheduled IT maintenance activities. This role often requires strong communication skills and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a contract service desk IT professional?

To thrive as a Contract Service Desk IT professional, you need a solid understanding of IT troubleshooting, customer support, and common operating systems, often supported by a relevant degree or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is typically required. Excellent communication, problem-solving skills, and patience help you resolve issues efficiently and maintain positive user experiences. These capabilities are crucial for minimizing downtime, ensuring user satisfaction, and supporting seamless IT operations.

What is the difference between Contract Service Desk It vs Help Desk Technician?

AspectContract Service Desk ItHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI-Support Center Analyst
Work EnvironmentContract-based, on-site or remote, fast-pacedIn-house or remote, customer-focused
Employer & IndustryIT service providers, corporationsIT departments, MSPs, corporate support

Contract Service Desk It and Help Desk Technician roles share certifications like CompTIA A+ and work in similar environments. However, Contract Service Desk It often involves temporary, contract-based work with a focus on providing IT support in fast-paced settings, while Help Desk Technicians typically work in permanent roles within organizations, focusing on customer support and troubleshooting.

What cities are hiring for Contract Service Desk It jobs?

Cities with the most Contract Service Desk It job openings:

What are the most commonly searched types of Service Desk It jobs?

The most popular types of Service Desk It jobs are:

What states have the most Contract Service Desk It jobs?

States with the most job openings for Contract Service Desk It jobs include:

Contract Service Desk It jobs near you

IT Service Desk Support

System Soft Technologies

Remote

Full-time

Re-posted 19 hours ago

Job description

Job Summary for Service Desk Support:
We are seeking a Service Desk Support Analyst to provide first-level technical support to end users. This role involves troubleshooting hardware, software, and network issues while ensuring a high level of customer satisfaction and timely resolution of incidents.
Job Qualifications and Responsibilities for Service Desk Support:
Experience in Service Desk / IT Support / Help Desk roles
Strong knowledge of:
  • Windows OS (Windows 10/11)
  • Microsoft Office 365
  • Basic networking (VPN, DNS, IP concepts)

Experience with ticketing systems (ServiceNow, JIRA, Remedy, etc.)
Familiarity with Active Directory and user management
Basic understanding of hardware troubleshooting

Apply