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Contract Service Desk It Jobs (NOW HIRING)

US IT Solutions Inc

IT Service Desk

Minneapolis, MN

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...

Performance Food Group

IT Service Desk Lead

Westlake, TX · On-site

$23 - $29/hr

Safe and inclusive working environment, including culture of rewards, recognition, and respect Position Purpose The Lead, IT Service Desk oversees daily service desk operations to ensure timely ...

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

Jade Global

IT Service Desk

San Jose, CA

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role ...

American Addiction Centers

IT Service Manager

Vienna, VA · On-site

$120K - $140K/yr

... contract service standards, SLAs, and performance objectives. This role provides operational ... maintain service desk procedures, workflows, and knowledge documentation. • Engage with ...

Govcio LLC

Service Desk Lead

Washington, DC · On-site

$81K - $120K/yr

Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 service desk operations, maintaining disciplined ITIL 4 practices, and ensuring contract-compliant ...

Decision Point

Service Desk Lead

Reston, VA · On-site

Service Desk Lead ID 2025-3177 Job Locations US Category Information Technology Type Regular Full-Time Overview DecisionPoint seeks a Senior Service Desk Lead to oversee enterprise help desk ...

Integral Services Company

IT Service Desk Lead

Vienna, VA · On-site

$130K - $145K/yr

... with contract requirements, SLAs/OLAs, cybersecurity policies, and enterprise IT governance ... e Desk or IT operations experience, including supervisory responsibilities. • Active TS/SCI ...

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Contract Service Desk It information

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How much do contract service desk it jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for contract service desk it in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a contract service desk IT?

Contract Service Desk IT jobs involve providing technical support and troubleshooting services to an organization's users, typically on a temporary or project-based contract. These professionals handle IT service requests, resolve hardware and software issues, and ensure smooth operation of computer systems and networks. Contract roles may vary in length and can be on-site or remote, depending on the company's needs. They are essential for maintaining productivity and addressing technical problems promptly.

What does a contract service desk IT do?

As a Contract Service Desk IT professional, your daily responsibilities typically include responding to user inquiries, troubleshooting hardware and software issues, documenting incidents in ticketing systems, and escalating complex problems to higher-level support teams. You'll interact with employees through phone, email, or chat, ensuring their technical issues are resolved efficiently. In addition, you may assist with onboarding new users, maintaining knowledge base articles, and supporting scheduled IT maintenance activities. This role often requires strong communication skills and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a contract service desk IT professional?

To thrive as a Contract Service Desk IT professional, you need a solid understanding of IT troubleshooting, customer support, and common operating systems, often supported by a relevant degree or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is typically required. Excellent communication, problem-solving skills, and patience help you resolve issues efficiently and maintain positive user experiences. These capabilities are crucial for minimizing downtime, ensuring user satisfaction, and supporting seamless IT operations.

What is the difference between Contract Service Desk It vs Help Desk Technician?

AspectContract Service Desk ItHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI-Support Center Analyst
Work EnvironmentContract-based, on-site or remote, fast-pacedIn-house or remote, customer-focused
Employer & IndustryIT service providers, corporationsIT departments, MSPs, corporate support

Contract Service Desk It and Help Desk Technician roles share certifications like CompTIA A+ and work in similar environments. However, Contract Service Desk It often involves temporary, contract-based work with a focus on providing IT support in fast-paced settings, while Help Desk Technicians typically work in permanent roles within organizations, focusing on customer support and troubleshooting.

What cities are hiring for Contract Service Desk It jobs?

Cities with the most Contract Service Desk It job openings:

What are the most commonly searched types of Service Desk It jobs?

The most popular types of Service Desk It jobs are:

What states have the most Contract Service Desk It jobs?

States with the most job openings for Contract Service Desk It jobs include:

Contract Service Desk It jobs near you

Service Desk Technology Support Analyst

Sonoma Consulting Inc.

Elk Grove Village, IL • On-site

Full-time

Re-posted 6 days ago

Job description

Company Description

Halo Group is a premier provider of IT talent. We place technology experts within
the teams of the world's leading companies to help them build innovative
businesses that keep them one step closer to their customers and one step
ahead of the competition. We offer a meaningful work environment for
employees, attractive and interesting engagements for consultants, and cutting-edge
digital innovation for our customers.
We delight in helping our customers execute their digital vision. Big projects or
small, Halo Group knows that by combining the highest quality talent with our
unwavering support, we will become an invaluable extension of the team. Halo
Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all
areas of product/project governance, UX/UI, multi-platform applications, quality
assurance/testing, cloud computing, and data analytics.

Job Description

Job Title: Service Desk Technology Support Analyst

Location: Elk Grove Village, Illinois

Duration: Fulltime Permanent (Direct Hire)

Position Summary:

We are looking for a highly motivated Technical Support Analyst to join our Service Desk IT support team. The Service Desk provides technology delivery and support services to the entire organization. The team is the main point of contact for IT service requests and problem resolution. As a member of this team, you will be involved in managing endpoint technologies and environments and you will have an opportunity to specialize in supporting specific business systems. This position is aimed for an individual whose career goals target leadership and project management.

The candidate should have a high degree of customer service and technical aptitude. This position requires familiarity with providing desktop and ERP system support for a mid-size to large organization. You will use your discretion, experience and judgment to plan and accomplish you team's and individual objectives. The candidate must be comfortable working under minimal supervision. Periodic travel to remote plants located throughout North America (including Canada) is expected. This position is based at our corporate office in Elk Grove Village, Illinois and reports to the Technology Delivery and Support Services Manager.

Essential Duties and Responsibilities:

Provide initial Service Desk support for ERP systems and user-facing IT related hardware and software.


Administer Active Directory for end users (i.e. creating, updating, and removing user accounts).


Maintain ownership of assigned tickets to ensure Service Level Agreement standards are met.


Manage specific Endpoint environments (i.e. security patching, mobile device mgmt., asset mgmt.).


Research emerging IT technologies and recommend technology solutions.


Support and participate in projects and software implementations.


Promote existing IT policies, standards and adaptation of technology.


Maintain and develop documentation for system processes and procedures.


Escalate urgent issues to higher tier support if unable to address the issue directly.



Qualifications
Essential Skills and Qualifications:
Bachelor Degree in computer related filed and 2-4 years of relevant experience.
Proven understanding of fundamentals of ERP systems.
Solid understanding of ITIL framework.
Proven understanding of Operating Systems including Windows 7, Mac OS X.
Fundamental network troubleshooting skills (TCP/IP, DNS, DHCP).
Experience working within Active Directory and Microsoft Exchange.
Computer hardware repair and upgrade skills.
Strong ability to effectively communicate with users and write user documentation.
Ability to work within project teams throughout the business.
Desirable Skills and Qualifications:
Fundamental understanding of Cisco IP Telephony (Call Manager, Unity).
Experience with Microsoft Configuration Manager.
A track record of successfully implementing and completing IT projects.
Familiarity with administering EDI transactions is a plus.
Experience leading projects and/or teams is a plus.

Qualifications

Job Title: Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side

Skills: ERP, MAC, hardware, Support, EDI, Cisco.


Job Title: Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side

Skills: ERP, MAC, hardware, Support, EDI, Cisco.

Additional Information

Job Title: Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side

Skills: ERP, MAC, hardware, Support, EDI, Cisco.

Job Title: Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side

Skills: ERP, MAC, hardware, Support, EDI, Cisco.

Sonoma Consult logo

About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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