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RennerBrown Staffing

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IT Service Desk Analyst

Blue Bell, PA · On-site

$25 - $28/hr

Upholds standard operating procedures and customer service guidelines relating to remote IT support. Responsibilities: * Field incoming service desk requests from end users via both telephone and ...

Enlighten Technology

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IT Service Desk Specialist

Honolulu, HI · On-site

$50K - $55K/yr

We're looking for a Service Desk Technician I to join our team and grow with us. This is a great fit if you've got about a year of hands-on IT support experience, strong customer instincts, and you ...

USAA

Senior Manager-IT Service Desk

Phoenix, AZ · Hybrid

... technology contracts. * Role models USAA's mission, core values, culture and desired behaviors ... Leading IT Service Desk, Help Desk, Contact Center, or Technical Support operations, with a minimum ...

New

Inktel

Service Desk Lead - Enterprise IT

Doral, FL · On-site

Job Summary We are hiring an experienced Service Desk Lead to lead enterprise IT support operations in a high-visibility, professional environment. This role requires hands-on technical expertise and ...

PSA BDP

IT Service Desk Admin

Houston, TX · On-site

Job Title IT Service Desk Admin Education Associate Degree Location Houston - Houston, TX 77032 US (Primary) Career Level Experienced (Non-Manager) Category Information Technology Job Type Permanent ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

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Contract Service Desk It information

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How much do contract service desk it jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for contract service desk it in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a contract service desk IT?

Contract Service Desk IT jobs involve providing technical support and troubleshooting services to an organization's users, typically on a temporary or project-based contract. These professionals handle IT service requests, resolve hardware and software issues, and ensure smooth operation of computer systems and networks. Contract roles may vary in length and can be on-site or remote, depending on the company's needs. They are essential for maintaining productivity and addressing technical problems promptly.

What is the difference between Contract Service Desk It vs Help Desk Technician?

AspectContract Service Desk ItHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI-Support Center Analyst
Work EnvironmentContract-based, on-site or remote, fast-pacedIn-house or remote, customer-focused
Employer & IndustryIT service providers, corporationsIT departments, MSPs, corporate support

Contract Service Desk It and Help Desk Technician roles share certifications like CompTIA A+ and work in similar environments. However, Contract Service Desk It often involves temporary, contract-based work with a focus on providing IT support in fast-paced settings, while Help Desk Technicians typically work in permanent roles within organizations, focusing on customer support and troubleshooting.

What does a contract service desk IT do?

As a Contract Service Desk IT professional, your daily responsibilities typically include responding to user inquiries, troubleshooting hardware and software issues, documenting incidents in ticketing systems, and escalating complex problems to higher-level support teams. You'll interact with employees through phone, email, or chat, ensuring their technical issues are resolved efficiently. In addition, you may assist with onboarding new users, maintaining knowledge base articles, and supporting scheduled IT maintenance activities. This role often requires strong communication skills and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a contract service desk IT professional?

To thrive as a Contract Service Desk IT professional, you need a solid understanding of IT troubleshooting, customer support, and common operating systems, often supported by a relevant degree or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is typically required. Excellent communication, problem-solving skills, and patience help you resolve issues efficiently and maintain positive user experiences. These capabilities are crucial for minimizing downtime, ensuring user satisfaction, and supporting seamless IT operations.
What cities are hiring for Contract Service Desk It jobs? Cities with the most Contract Service Desk It job openings:
What are the most commonly searched types of Service Desk It jobs? The most popular types of Service Desk It jobs are:
What states have the most Contract Service Desk It jobs? States with the most job openings for Contract Service Desk It jobs include:
Contract Service Desk It jobs near you

Regional Manager, IT Service Desk

Wright-Patt Credit Union

Beavercreek, OH

Full-time

Posted 15 days ago

Wright-Patt Credit Union rating

5.8

Company rating: 5.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

The Regional Manager, IT Service Desk is responsible for supervising and coordinating the daily operations of the IT Service Desk within their specific region. In addition, the person in this role will participate in and/or lead project related efforts on approved Credit Union initiatives. 

1)      Manages the day-to-day activities of Computer Technicians engaged in assisting end users with hardware and software related questions and problems; includes fielding telephone calls, creating and updating tracking tickets, diagnosing the nature of problems, and assisting partners through problem solving steps. Ensure assigned business units are operating efficiently and reliably, follow applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (35%)

2)      Supervises, coaches, and regularly reviews the performance of Partners working in the IT Service Desk; includes developing Partners for promotional opportunities and the execution of coaching improvement plans as appropriate. (30%)

3)      Coordinates IT efforts to identify, troubleshoot, and resolve information systems issues reported to the IT Service Desk to minimize down time of applications and impacts to staff.  (15%)

4)      Publishes regular management reporting on the overall effectiveness and performance of the    IT Service Desk and IT asset inventory. (10%)

5)      Acts as the point of contact (POC) for customer escalations and operational issues. (5%)

6)      Recommends and maintains appropriate policies/procedures related to the IT Service Desk. (5%)

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