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Contract Service Desk It Jobs (NOW HIRING)

Integral Federal

IT Service Desk Lead

Fort Belvoir, VA · On-site

$130K - $145K/yr

Ensure compliance with contract requirements, SLAs/OLAs, cybersecurity policies, and enterprise IT ... e Desk or IT operations experience, including supervisory responsibilities. * Active TS/SCI ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

They are known to respect a traditional work week and often extend contracts for added job security ... Service Desk & IT/Desktop Support (2-5+ years of relevant experience) * Troubleshoot hardware ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global Information Technology team responsible for leading day-to-day service desk operations and developing a ...

New

Fawkes IDM

IT Service Desk Supervisor

Washington, DC

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Great Gray

Manager of IT Service Desk

Wilmington, DE · Hybrid

... under contract. Standard coverage runs 8:00 AM to 7:30 PM Eastern (based on Service Desk ... Oversee IT asset lifecycle, software licensing, and procurement coordination * Foster a team ...

Great Gray

Manager of IT Service Desk

Boston, MA · Hybrid

... under contract. Standard coverage runs 8:00 AM to 7:30 PM Eastern (based on Service Desk ... Oversee IT asset lifecycle, software licensing, and procurement coordination * Foster a team ...

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

IT Service Desk Support Specialist Deliver Exceptional IT Support That Keeps Business Moving We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical ...

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$90K - $115K/yr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

New

nLeague Services

IT Service Desk Technician

Atlanta, GA · On-site

Job ID: 807831 IT Service Desk Technician Client: GA DCA Location: 60 Executive Park South, NE, Atlanta, GA 30329 Duration: 12+ Months The IT Service Desk Technician provides first- and second-level ...

Balchem Corporation

IT Service Desk Lead

Montvale, NJ · On-site

$90K - $115K/yr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

New

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How much do contract service desk it jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for contract service desk it in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a contract service desk IT?

Contract Service Desk IT jobs involve providing technical support and troubleshooting services to an organization's users, typically on a temporary or project-based contract. These professionals handle IT service requests, resolve hardware and software issues, and ensure smooth operation of computer systems and networks. Contract roles may vary in length and can be on-site or remote, depending on the company's needs. They are essential for maintaining productivity and addressing technical problems promptly.

What is the difference between Contract Service Desk It vs Help Desk Technician?

AspectContract Service Desk ItHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI-Support Center Analyst
Work EnvironmentContract-based, on-site or remote, fast-pacedIn-house or remote, customer-focused
Employer & IndustryIT service providers, corporationsIT departments, MSPs, corporate support

Contract Service Desk It and Help Desk Technician roles share certifications like CompTIA A+ and work in similar environments. However, Contract Service Desk It often involves temporary, contract-based work with a focus on providing IT support in fast-paced settings, while Help Desk Technicians typically work in permanent roles within organizations, focusing on customer support and troubleshooting.

What does a contract service desk IT do?

As a Contract Service Desk IT professional, your daily responsibilities typically include responding to user inquiries, troubleshooting hardware and software issues, documenting incidents in ticketing systems, and escalating complex problems to higher-level support teams. You'll interact with employees through phone, email, or chat, ensuring their technical issues are resolved efficiently. In addition, you may assist with onboarding new users, maintaining knowledge base articles, and supporting scheduled IT maintenance activities. This role often requires strong communication skills and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a contract service desk IT professional?

To thrive as a Contract Service Desk IT professional, you need a solid understanding of IT troubleshooting, customer support, and common operating systems, often supported by a relevant degree or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is typically required. Excellent communication, problem-solving skills, and patience help you resolve issues efficiently and maintain positive user experiences. These capabilities are crucial for minimizing downtime, ensuring user satisfaction, and supporting seamless IT operations.
What cities are hiring for Contract Service Desk It jobs? Cities with the most Contract Service Desk It job openings:
What are the most commonly searched types of Service Desk It jobs? The most popular types of Service Desk It jobs are:
What states have the most Contract Service Desk It jobs? States with the most job openings for Contract Service Desk It jobs include:
Contract Service Desk It jobs near you

IT Service Desk Lead

Integral Federal

Fort Belvoir, VA • On-site

$130K - $145K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

IT Service Desk Lead

Location: Vienna, VA / Fort Belvoir, VA

Clearance: Active TS/SCI Required

The IT Service Desk Lead oversees the daily operations, service delivery, and technical performance of a high-volume IT Service Desk responsible for Tier 1–3 support. This role ensures operational excellence across incident management, customer service, quality assurance, performance reporting, and cross-functional IT coordination.

Responsibilities

Technical Support & Escalation Management:

  • Provide hands-on support for complex issues across desktops, laptops, mobile devices, peripherals, networks, and enterprise systems.
  • Lead Tier 2–3 escalations as required, supporting senior technical staff and ensuring proper resolution paths.
  • Ensure staff follow approved escalation processes and maintain efficient information flow across the service organization.

Operational Excellence, Reporting & Governance:

  • Develop, maintain, and optimize SOPs, knowledge articles, training materials, and technical documentation.
  • Oversee staff training, performance improvement, and quality standards aligned with Government requirements.
  • Monitor and analyze incident trends, service request volumes, escalation patterns, and operational risks; implement corrective actions as needed.
  • Prepare and deliver weekly and monthly performance reports, including SLA compliance, trend analysis, capacity forecasting, and YTD comparisons.
  • Submit required monthly Service Desk reporting NLT the 5th business day.
  • Ensure compliance with contract requirements, SLAs/OLAs, cybersecurity policies, and enterprise IT governance standards.
  • Provide proactive communication and status updates to Government PM/COR on incidents, risks, outages, and performance concerns.
  • Participate in daily IT operations meetings and coordinate with infrastructure, network, cybersecurity, and application teams.
  • Identify service improvement opportunities and implement enhancements to increase efficiency and customer satisfaction.
Qualifications

Required:

  • Bachelor's Degree in Information Technology, Computer Science or related field.
  • 8+ years of IT Service Desk or IT operations experience, including supervisory responsibilities.
  • Active TS/SCI security clearance.
  • DoD 8570 IAT II certification (e.g., Security+ CE).
  • Experience supporting DoD enterprise environments (JWICS, NIPR, SIPR, NSANET).
  • Experience with Remedy or similar ITSM platforms.
  • Strong leadership, communication, and staff development skills.

Preferred:

  • ITIL v4, A+ or Network+ certifications.
  • Experience with Windows and Unix/Linux operating systems.
  • Working knowledge of enterprise networking fundamentals.
  • Experience applying business analysis techniques to enhance operations.

Salary range: $130,000 - $145,000

The above salary range represents a general guideline. Integral Federal considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and/or discretionary bonuses in addition to base pay.

Company Overview

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

  • Medical, Dental & Vision Insurance
  • Flexible Spending Accounts
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • Paid Time Off & Holidays
  • Earned Bonuses & Awards
  • Professional Training Reimbursement
  • Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability

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