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Contract Service Desk It Jobs (NOW HIRING)

DecisionPoint | Cortek

Service Desk Lead

Minimum 10 years of experience in service desk, IT support, or IT operations roles. * Experience leading enterprise service desk teams in federal, DoD, or similarly structured environments.

Soni Resources

Service Desk Technician

New York, NY · On-site

$28 - $32/hr

Contract Service Desk Technician Position Summary Our client is seeking a motivated Service Desk ... This is an excellent opportunity for candidates looking to build or expand their IT support ...

New

Brooks Running

Manager, IT Service Desk

Seattle, WA

As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership ... Make recommendations for the purchase of technology resources; review and negotiate contracts and ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs - Level 1 The IT Service Desk Analyst will be primarily based out of the clients ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk. * Supervising the DC ...

Evapco

IT Service Desk Manager

Taneytown, MD · On-site

$100K - $150K/yr

IT Service Desk Manager Job Overview: The IT Service Desk Manager is a member of the Global Information Technology team responsible for leading day-to-day service desk operations and developing a ...

New

Great Gray

Manager of IT Service Desk

Boston, MA · Hybrid

... under contract. Standard coverage runs 8:00 AM to 7:30 PM Eastern (based on Service Desk ... Oversee IT asset lifecycle, software licensing, and procurement coordination * Foster a team ...

BravoTech

IT Service Desk II

Columbus, OH · On-site +1

IT Service Desk Support Specialist Deliver Exceptional IT Support That Keeps Business Moving We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical ...

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$90K - $115K/yr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

New

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Contract Service Desk It information

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How much do contract service desk it jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for contract service desk it in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a contract service desk IT?

Contract Service Desk IT jobs involve providing technical support and troubleshooting services to an organization's users, typically on a temporary or project-based contract. These professionals handle IT service requests, resolve hardware and software issues, and ensure smooth operation of computer systems and networks. Contract roles may vary in length and can be on-site or remote, depending on the company's needs. They are essential for maintaining productivity and addressing technical problems promptly.

What is the difference between Contract Service Desk It vs Help Desk Technician?

AspectContract Service Desk ItHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI-Support Center Analyst
Work EnvironmentContract-based, on-site or remote, fast-pacedIn-house or remote, customer-focused
Employer & IndustryIT service providers, corporationsIT departments, MSPs, corporate support

Contract Service Desk It and Help Desk Technician roles share certifications like CompTIA A+ and work in similar environments. However, Contract Service Desk It often involves temporary, contract-based work with a focus on providing IT support in fast-paced settings, while Help Desk Technicians typically work in permanent roles within organizations, focusing on customer support and troubleshooting.

What does a contract service desk IT do?

As a Contract Service Desk IT professional, your daily responsibilities typically include responding to user inquiries, troubleshooting hardware and software issues, documenting incidents in ticketing systems, and escalating complex problems to higher-level support teams. You'll interact with employees through phone, email, or chat, ensuring their technical issues are resolved efficiently. In addition, you may assist with onboarding new users, maintaining knowledge base articles, and supporting scheduled IT maintenance activities. This role often requires strong communication skills and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a contract service desk IT professional?

To thrive as a Contract Service Desk IT professional, you need a solid understanding of IT troubleshooting, customer support, and common operating systems, often supported by a relevant degree or certifications like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems such as ServiceNow, remote desktop tools, and knowledge bases is typically required. Excellent communication, problem-solving skills, and patience help you resolve issues efficiently and maintain positive user experiences. These capabilities are crucial for minimizing downtime, ensuring user satisfaction, and supporting seamless IT operations.
What cities are hiring for Contract Service Desk It jobs? Cities with the most Contract Service Desk It job openings:
What are the most commonly searched types of Service Desk It jobs? The most popular types of Service Desk It jobs are:
What states have the most Contract Service Desk It jobs? States with the most job openings for Contract Service Desk It jobs include:
Contract Service Desk It jobs near you

IT Service Desk Agent

General Dynamics Information Technology

Bethesda, MD • On-site

$30.44 - $41.18/hr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 223 rated it services

Job description

Share
REQ#: RQ225422Public Trust: NACI (T1) Requisition Type: Pipeline Your Impact

Own your opportunity to be on the frontlines of health innovation. Deliver for Americas health agency missions and enhance lives for hundreds of millions every day.

Job Description

IT Service Desk Agent

GDIT is currently seeking an IT Service Desk Team Lead in Bethesda, MD to join our team. In this role you will be expected to provide excellent IT phone support for the National Institutes of Health (NIH). Expertly handle customer requests for IT assistance. Personal dedication to customer service is a must. Process Incidents and Service Requests (ServiceNow). Concentrate on resolution at lowest level while providing excellent support and follow up for cases referred to escalated support tiers. Able to successfully work as part of a multi-vendor and government employee team dedicated to the proactive support of the NIH user community. Work successfully and contribute positively to the team environment.

HOW THE IT SERVICE DESK AGENT WILL MAKE AN IMPACT

  • Respond to requests for help, via the phone and web
  • Diagnose and resolve technical hardware and software issues via phone and remote access tools
  • Research questions using available resources
  • Advise customers on appropriate actions towards resolution
  • Follow the NIH IT Service Desk Standard Operating Procedure (SOP)
  • Log ALL phone and web contacts
  • Completely document the contact and resolution
  • Identify and escalate incidents and problems requiring urgent attention
  • Escalate incidents and problems to the appropriate groups
  • Stay current with Bulletin Boards, IT Service Alerts, and system changes
  • Suggest training needs and opportunities
  • Suggest knowledge needs and opportunities first contact resolution
  • Promote teamwork and skill-sharing
  • Record your time daily
  • Must adhere to your scheduled shift times and manage breaks and lunch times according to schedule

WHAT YOULL NEED TO SUCCEED

Required Skills

  • Associates degree or the equivalent and 3 years relevant experience.
  • ServiceNow experience
  • Email Support Skills
  • Microsoft O365 Support Skills
  • VPN Support Skills
  • Active Directory Skills
  • Basic Network Troubleshooting Skills
  • Knowledge of Windows and Mac Operating Systems
  • Mobile Device Troubleshooting Skills (iOS, Android)
  • Excellent customer service skills
  • Excellent oral and written communication skills; with attention to detail
  • Excellent learning and problem-solving skills
  • Must be able to generate, embrace, and endorse positive change

Preferred

  • Working experience supporting Apple OS and iOS
  • Mobile Device Management Support
  • ITIL Certification
  • HDI Certification

Security Clearance

Ability to obtain and maintain an NIH Public Trust clearance

Location

  • Bethesda, MD (onsite with potential hybrid schedule)

GDIT IS YOUR PLACE

  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you build your skills and own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and 10 company-paid holidays


OWN YOUR OPPORTUNITY
Explore a career at GDIT and youll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

Less than 10%

Salary and Benefit Information

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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