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Remote Service Desk It Jobs (NOW HIRING)

ServiceTec

Service Desk Team Lead

Herndon, VA · Remote

Service Desk Team Lead Location: Remote (US-based) Due to a reorganization, we have an exciting ... IT systems across the Company's client environments. FLSA Status and Hours: This is a remote ...

ServiceTec

Service Desk Team Lead

Herndon, VA · Remote

Title:Service Desk Team Lead Location: Remote (US-based) Due to a reorganization, we have an ... IT systems across the Company's client environments. FLSA Status and Hours: This is a remote ...

STI

$19.25 - $26.50/hr

... or service desk professionals. The Help Desk resource will have experience resolving elevated ... The candidate will adhere to established Help Desk IT policies, procedures and standards and ensure ...

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on ...

West 4th Strategy

Service Desk Technician

Washington, DC · On-site +1

$59K - $81K/yr

Evaluates user requirements and workflows and recommends appropriate information technology ... Remote CLEARANCE * Must be able to obtain and maintain a Public Trust clearance. * Must be a US ...

Enterprise Integration

Be Seen First

IT Service Desk Technician ( Night-shift / REMOTE )

Dayton, OH · Remote

$16 - $18/hr

Service Desk Technician ( Night-shift / REMOTE ) LOCATION: REMOTE Purpose: Verbally consult with end-users to gather diagnostic information and translate and understand their technology issue(s) to ...

Enterprise Integration

Be Seen First

IT Service Desk Technician ( Night-shift / REMOTE )

Lexington, KY · Remote

$16 - $18/hr

Service Desk Technician ( Night-shift / REMOTE ) LOCATION: REMOTE Purpose: Verbally consult with end-users to gather diagnostic information and translate and understand their technology issue(s) to ...

Enterprise Integration

Be Seen First

IT Service Desk Technician ( Night-shift / REMOTE )

Raleigh, NC · Remote

$16 - $18/hr

Service Desk Technician ( Night-shift / REMOTE ) LOCATION: REMOTE Purpose: Verbally consult with end-users to gather diagnostic information and translate and understand their technology issue(s) to ...

Sangoma

IT Support Manager - Remote US

Atlanta, GA · Remote

The IT Support Manager will oversee service desk operations, endpoint support, onboarding ... This is a remote US-based role supporting global teams. Candidates in Central or Eastern time zones ...

Sangoma

IT Support Manager - Remote US

Dallas, TX · Remote

The IT Support Manager will oversee service desk operations, endpoint support, onboarding ... This is a remote US-based role supporting global teams. Candidates in Central or Eastern time zones ...

Sangoma

IT Support Manager - Remote US

Atlanta, GA · Remote

The IT Support Manager will oversee service desk operations, endpoint support, onboarding ... This is a remote US-based role supporting global teams. Candidates in Central or Eastern time zones ...

Sangoma

IT Support Manager - Remote US

Dallas, TX · On-site +1

The IT Support Manager will oversee service desk operations, endpoint support, onboarding ... This is a remote US-based role supporting global teams. Candidates in Central or Eastern time zones ...

Sangoma

IT Support Manager - Remote US

Dallas, TX · Remote

The IT Support Manager will oversee service desk operations, endpoint support, onboarding ... This is a remote US-based role supporting global teams. Candidates in Central or Eastern time zones ...

Sangoma

IT Support Manager - Remote US

Austin, TX · Remote

The IT Support Manager will oversee service desk operations, endpoint support, onboarding ... This is a remote US-based role supporting global teams. Candidates in Central or Eastern time zones ...

ASM Research

Service Desk Lead

Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ...

APGFCU

Manager, Services Desk

Edgewood, MD · On-site +1

Summary: The Manager, Service Desk is responsible for the supervision, management, maintenance and coordination of the centralized IT Service Desk resources to ensure the timely delivery of ...

PNC Bank

Adhere to organizational policies, security standards, and confidentiality requirements, especially while working in a remote environment. Required Qualifications Proven Service Desk / IT Support ...

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Remote Service Desk It information

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How much do remote service desk it jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for remote service desk it in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Service Desk IT professionals, and how can they effectively overcome them?

Remote Service Desk IT professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and ensuring clear communication with users who may have varying levels of technical expertise. To overcome these challenges, it's important to develop strong remote diagnostic skills, use collaborative tools efficiently, and maintain clear documentation. Building rapport with users and proactively following up on issues can also help ensure successful resolution and user satisfaction.

What are Remote Service Desk IT professionals?

Remote Service Desk IT professionals are specialists who provide technical support and troubleshooting assistance to users, typically via phone, email, or chat, without being physically present onsite. They help resolve issues related to software, hardware, network connectivity, and user accounts, ensuring that employees or customers can work efficiently. These professionals often use remote access tools to diagnose and solve problems and may escalate complex issues to higher-level IT staff if needed. Their work is essential for organizations with distributed teams or remote workers, ensuring consistent IT support regardless of location.

What are the key skills and qualifications needed to thrive as a Remote Service Desk IT professional, and why are they important?

To thrive as a Remote Service Desk IT professional, you need a solid understanding of computer systems, networking basics, troubleshooting, and typically an associate's degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote access tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving skills are essential for resolving user issues efficiently and maintaining customer satisfaction. These skills and qualities are crucial for delivering timely technical support, minimizing downtime, and ensuring seamless IT operations in a remote environment.

What is the difference between Remote Service Desk It vs Remote Help Desk Technician?

AspectRemote Service Desk ItRemote Help Desk Technician
CertificationsCompTIA A+, ITIL, HDI-Support CenterCompTIA A+, Microsoft Certified, HDI-Support Center
Work EnvironmentRemote, corporate IT support, troubleshooting hardware/softwareRemote, customer support, troubleshooting software/hardware issues
Employer & IndustryIT departments, managed service providers, corporate sectorsIT support companies, customer service centers, corporate IT

Remote Service Desk It and Remote Help Desk Technician roles both involve remote troubleshooting and support. The main difference lies in their focus: Remote Service Desk It typically supports internal IT infrastructure, while Remote Help Desk Technicians often assist external customers. Both roles require similar certifications and work environments, making them closely related but distinct in their primary support focus.

What cities are hiring for Remote Service Desk It jobs? Cities with the most Remote Service Desk It job openings:
What are the most commonly searched types of Service Desk It jobs? The most popular types of Service Desk It jobs are:
What states have the most Remote Service Desk It jobs? States with the most job openings for Remote Service Desk It jobs include:
Remote Service Desk It jobs near you
Service Desk Team Lead

Service Desk Team Lead

ServiceTec

Herndon, VA • Remote

Other

Medical, Dental, Retirement, PTO

Posted 13 days ago

Job description

Title: Service Desk Team Lead
Location: Remote (US-based)
Due to a reorganization, we have an exciting internal vacancy opportunity to manage US Service Desk operations in a fast-paced environment, where no two days are the same. Further information on this role is detailed below:
Position Overview: The Service Desk Team Lead is responsible for overseeing the day-to-day operations of the remote US Service Desk team to ensure the Company's contractual commitments, service goals, and timelines are consistently met. This role provides first-level leadership and support for IT systems across the Company's client environments.
FLSA Status and Hours: This is a remote, full time, salaried, non-exempt position working 40 hours a week on the Service Desk's schedule which will include working weekends and covering shifts when required.
Responsibilities:

  • Oversee call center operations, including incident management, quality assurance, and tier escalation for all supported channels such as phone, email, chat, and self-service. Monitor Service Desk request trends and produce analytical reports.
  • Deliver first-tier technical support and collaborate with the VP, US Operations to organize and maintain the U.S. Service Desk operational schedule.
  • Maintain constant availability to address urgent matters as they arise.
  • Lead staff development through coaching, mentoring, and training sessions. Direct the creation and management of training policies and procedures for Service Desk personnel.
  • Fill in for shifts as needed to cover for team absences due to illness or scheduled leave.
  • Uphold and champion the ServiceTec "culture of service" in all professional interactions.
Qualifications:
  • College diploma or university degree in the field of Computer Science, Information Technology, or related field and 3-5 years equivalent work experience
  • Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (1000+ employees)
  • Experience working in airports is preferred, but not a requirement
Knowledge/Certification in the following systems is advantageous:
  • Server/domain controller/storage array systems
  • Desktops and PC hardware
  • Installing/configuring printers
  • Microsoft Operating Systems
  • Certified in at least of the following areas: A+, Net+, or Security+, or equivalent as deemed acceptable by ServiceTec
  • ITIL Foundations training/qualifications advantageous
  • PCI DSS Compliance certification preferred
  • Experience of all above within a site-based customer service environment
Benefits:
  • Excellent healthcare benefits: Medical and Dental
  • 401K including an employer match
  • Paid time-off and sickness leave
  • Paid Military Leave

ServiceTec Culture: We're a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible. We consistently recognize those employees who go "above and beyond."
ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.

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