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Remote Service Desk It Jobs (NOW HIRING)

Moneycorp

IT Service Desk Engineer

Stamford, CT · On-site +1

The IT Service Desk Engineer role presents an exciting opportunity for individuals either embarking on their careers in Technology or looking to build on their existing IT experience. This role ...

One Call

Senior Director Information Technology

$167K - $268K/yr

Leads IT service desk operations supporting global workforce including US, Mexico, remote and offshore colleagues. * Owns ITSM process discipline including incident, problem, change, request, and ...

SAIC

Service Desk Site Lead

TN · Remote

$40K - $80K/yr

Remote Work, TN, US Date Posted: 2026-06-16 Category: Information Technology Subcategory: Technical ... ORA_REMOTE Description The Service Desk Site Lead will serve as the primary escalation point for ...

SAIC

Service Desk Site Lead

KY · Remote

$40K - $80K/yr

Remote Work, KY, US Date Posted: 2026-06-16 Category: Information Technology Subcategory: Technical ... ORA_REMOTE Description The Service Desk Site Lead will serve as the primary escalation point for ...

ITC Federal, Inc.

Service Desk Manager

Alexandria, VA · On-site +1

$135K - $145K/yr

Service Desk Team Manager GOVERNMENT AGENCY : Department of Justice (DOJ), Executive Office for ... Federal/GOVCON IT support experience. * Bachelor's degree * Demonstrated experience providing ...

New

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

Adhere to organizational policies, security standards, and confidentiality requirements, especially while working in a remote environment. Required Qualifications Proven Service Desk / IT Support ...

PNC Bank

Technology Solution Center Analyst

Home, PA · Remote

Adhere to organizational policies, security standards, and confidentiality requirements, especially while working in a remote environment. Required Qualifications Proven Service Desk / IT Support ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.

IMG Information Management Group, Inc.

IT Manager

Fairfax, VA · On-site +1

$96K - $118K/yr

... and remote. Responsibilities include but not limited to: * The multi-year enterprise technology ... Service desk, deskside, provisioning, and asset lifecycle operated as a product. * Manage the ...

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Remote Service Desk It information

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How much do remote service desk it jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for remote service desk it in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Service Desk IT professionals, and how can they effectively overcome them?

Remote Service Desk IT professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and ensuring clear communication with users who may have varying levels of technical expertise. To overcome these challenges, it's important to develop strong remote diagnostic skills, use collaborative tools efficiently, and maintain clear documentation. Building rapport with users and proactively following up on issues can also help ensure successful resolution and user satisfaction.

What are Remote Service Desk IT professionals?

Remote Service Desk IT professionals are specialists who provide technical support and troubleshooting assistance to users, typically via phone, email, or chat, without being physically present onsite. They help resolve issues related to software, hardware, network connectivity, and user accounts, ensuring that employees or customers can work efficiently. These professionals often use remote access tools to diagnose and solve problems and may escalate complex issues to higher-level IT staff if needed. Their work is essential for organizations with distributed teams or remote workers, ensuring consistent IT support regardless of location.

What are the key skills and qualifications needed to thrive as a Remote Service Desk IT professional, and why are they important?

To thrive as a Remote Service Desk IT professional, you need a solid understanding of computer systems, networking basics, troubleshooting, and typically an associate's degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow, remote access tools, and knowledge base platforms is commonly required. Strong communication, patience, and problem-solving skills are essential for resolving user issues efficiently and maintaining customer satisfaction. These skills and qualities are crucial for delivering timely technical support, minimizing downtime, and ensuring seamless IT operations in a remote environment.

What is the difference between Remote Service Desk It vs Remote Help Desk Technician?

AspectRemote Service Desk ItRemote Help Desk Technician
CertificationsCompTIA A+, ITIL, HDI-Support CenterCompTIA A+, Microsoft Certified, HDI-Support Center
Work EnvironmentRemote, corporate IT support, troubleshooting hardware/softwareRemote, customer support, troubleshooting software/hardware issues
Employer & IndustryIT departments, managed service providers, corporate sectorsIT support companies, customer service centers, corporate IT

Remote Service Desk It and Remote Help Desk Technician roles both involve remote troubleshooting and support. The main difference lies in their focus: Remote Service Desk It typically supports internal IT infrastructure, while Remote Help Desk Technicians often assist external customers. Both roles require similar certifications and work environments, making them closely related but distinct in their primary support focus.

What cities are hiring for Remote Service Desk It jobs? Cities with the most Remote Service Desk It job openings:
What are the most commonly searched types of Service Desk It jobs? The most popular types of Service Desk It jobs are:
What states have the most Remote Service Desk It jobs? States with the most job openings for Remote Service Desk It jobs include:
Remote Service Desk It jobs near you

Service Desk / Systems Support Analyst - Philadelphia

BVA Bear's IT Solutions

Boiling Springs, PA • On-site, Remote

$19.75 - $27.25/hr

Other

Medical

Posted 15 days ago

Job description

Responsive recruiter
Benefits:

  • Health insurance
BVA Bears IT Solutions is seeking a Service Desk / Systems Support Analyst - for a fulltime position primarily supporting City of Philadelphia facilities onsite. Candidates must reside within a reasonable commuting distance of Philadelphia. Limited remote work may be available as appropriate. The standard workday is 8 hours, scheduled between 8:00 a.m. and 6:00 p.m. Eastern Time, Monday through Friday, excluding City holidays, with flexibility required to support City Council meetings, hearings, and transition activities.
Primary On-site Location
Philadelphia City Hall
1400 John F. Kennedy Boulevard
Philadelphia, PA 19107
The Service Desk / Systems Support Analyst provides centralized service desk operations and systems support for City Council, handling ticket intake, remote troubleshooting, routine maintenance, and compliance aligned system support.
This position requires strong technical troubleshooting skills, disciplined documentation practices, and experience operating within established IT standards and security requirements.
Key Responsibilities:
  • Serve as a primary point of contact for user service requests and technical issues.
  • Perform ticket intake, classification, prioritization, escalation, and resolution tracking.
  • Provide remote troubleshooting and support for end user systems and applications.
  • Perform operating system and application patching in accordance with City standards.
  • Utilize monitoring and RMM tools to identify and address system health issues.
  • Maintain device inventory, lifecycle records, and system documentation.
  • Support onboarding, offboarding, and knowledge transfer activities.
  • Contribute to service desk documentation and knowledge base materials.
Required Qualifications:
  • Minimum 3-5 years of IT service desk or systems support experience.
  • Experience with patch management, monitoring tools, and endpoint management.
  • Strong troubleshooting, documentation, and time management skills.
Preferred Qualifications:
  • Experience supporting government, public sector, or regulated organizations.

U.S. Citizenship Requirement:
This position is restricted to U.S. citizens only in accordance with federal contract requirements. Applicants must provide proof of U.S. citizenship (such as a U.S. passport, birth certificate, or Certificate of Naturalization) prior to employment. Non-citizens, including lawful permanent residents (Green Card holders), are not eligible for this role.
Equal Employment Opportunity:
BVA Bears IT Solutions is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetic information, military/veteran status, or any other characteristic protected by law.
Flexible work from home options available.

Apply