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Tier 2 Support Jobs in Ohio (NOW HIRING)

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

Minimum 1 year of experience in an escalation or Tier 2 support role * Proven ability to manage multiple concurrent tasks and to prioritize them based on urgency * Strong experience with Windows OS ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

Minimum 1 year of experience in an escalation or Tier 2 support role * Proven ability to manage multiple concurrent tasks and to prioritize them based on urgency * Strong experience with Windows OS ...

Leidos

Tier 2 Technician

Dayton, OH · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Syntec, LLC

Tier 2 IT Support Specialist

Cleveland, OH · On-site

$50K - $65K/yr

Syntec is looking for a IT Support Specialist - Tier 2: Syntec is Northern Ohio's premier dental-specific IT Managed Service Provider, located in northern Ohio. We provide Managed IT Services, ...

Express Wash Concepts

POS Support Agent

Etna, OH

Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...

Express Wash Inc

POS Support Agent

Etna, OH · On-site

Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...

Dawson

Client Support Specialist

Columbus, OH

$21 - $25/hr

Provide Tier 1 and Tier 2 support for new equipment activations, troubleshooting, corporate email setup, and personal to corporate account transfers * Walk users through the self-service web portal ...

Dataperk LLC

Network Technician Tier 2

Columbus, OH · On-site

$22.75 - $29.25/hr

Job Type Full-time Description Network Technician Tier 2 About Us: DataPerk is a leading IT Managed ... support, and managed service packages. We take pride in our collaborative and supportive work ...

Dataperk LLC

Network Technician Tier 2

Columbus, OH · On-site

$22.75 - $29.25/hr

Description Network Technician Tier 2 About Us: DataPerk is a leading IT Managed Service Provider ... support, and managed service packages. We take pride in our collaborative and supportive work ...

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Tier 2 Support information

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How much do tier 2 support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for tier 2 support in Ohio is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.

What are the common challenges faced by Tier 2 Support professionals and how are they addressed?

Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.

What are the key skills and qualifications needed to thrive in Tier 2 Support?

To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.

What is a Tier 2 Support?

A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.

What are the most commonly searched types of Tier 2 Support jobs in Ohio? The most popular types of Tier 2 Support jobs in Ohio are:
What are popular job titles related to Tier 2 Support jobs in Ohio? For Tier 2 Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Tier 2 Support jobs in Ohio look for? The top searched job categories for Tier 2 Support jobs in Ohio are:
What cities in Ohio are hiring for Tier 2 Support jobs? Cities in Ohio with the most Tier 2 Support job openings:
Tier 2 Support jobs near you
Infographic showing various Tier 2 Support job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,508 per year, or $24.8 per hour.

Support Engineer- Tier II

Lyra Technology Group

Cincinnati, OH • Hybrid

$70K - $75K/yr

Full-time

Re-posted 13 days ago

Job description

Lyra Technology Group is looking for a full-time Tier II Support Engineer to join the team at one of our operating companies.  The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.


Your work as the Tier II Support Engineer includes several components:

   Diagnose and troubleshoot technical issues
   Maintain computer systems
   Provide remote and onsite support
   Maintain documentation of processes, issues, and solutions


Our ideal Tier II Support Engineer has the following qualifications:

   Proven experience working as a Tier 2 IT engineer for at least 3 years
   Excellent customer service and communication skills
   Excellent problem-solving and analytical skills
   Ability to explain technical solutions in a clear and understandable manner
   Experience in 365 administration
   Networking experience
   Experience trouble shooting printers
   Experience with Azure
   A degree in Information Technology is a plus
   MS - 102 certification is a plus
   MD - 102 certification is a plus

The targeted base compensation for this role is $70,000-$75,000 and will operate in Cincinnati, OH. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!

Apply