ZipRecruiter

Log In

1

Tier 2 Support Jobs in Ohio (NOW HIRING)

TEKsystems

Tier 2 Technical Support

Columbus, OH · On-site

$30 - $35/hr

Manage and resolve Tier 2 support tickets and escalations * Prioritize and coordinate P3, P4, and P5 incidents through resolution * Partner with internal teams to ensure timely communication and ...

New

TEKsystems

Tier 2 Technical Support

Columbus, OH

$30 - $35/hr

Manage and resolve Tier 2 support tickets and escalations * Prioritize and coordinate P3, P4, and P5 incidents through resolution * Partner with internal teams to ensure timely communication and ...

New

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

Minimum 1 year of experience in an escalation or Tier 2 support role * Proven ability to manage multiple concurrent tasks and to prioritize them based on urgency * Strong experience with Windows OS ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

Minimum 1 year of experience in an escalation or Tier 2 support role * Proven ability to manage multiple concurrent tasks and to prioritize them based on urgency * Strong experience with Windows OS ...

Leidos

Tier 2 Technician

Dayton, OH · On-site

$73K - $132K/yr

The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices. * Respond to and resolve incident tickets. * Draft and implement standard network ...

Syntec, LLC

Tier 2 IT Support Specialist

Cleveland, OH · On-site

$50K - $65K/yr

Syntec is looking for a IT Support Specialist - Tier 2: Syntec is Northern Ohio's premier dental-specific IT Managed Service Provider, located in northern Ohio. We provide Managed IT Services, ...

Ohio State University

Tier 2 NOC Specialist

Columbus, OH · On-site

$70 - $100/hr

OHTECH | OARnet Support Center. The Tier 2 NOC Specialist is responsible for the administration and management of OARnet's statewide IP/MPLS and DWDM backbone in a 24x7 Network Operations Center (NOC)

New

Dawson

Client Support Specialist

Columbus, OH · On-site

$21 - $25/hr

Provide Tier 1 and Tier 2 support for new equipment activations, troubleshooting, corporate email setup, and personal to corporate account transfers * Walk users through the self-service web portal ...

next page

Showing results 1-20

All JobsTier 2 Support JobsTier 2 Support Jobs in Ohio

Tier 2 Support information

See Ohio salary details

$13

$24

$42

How much do tier 2 support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for tier 2 support in Ohio is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.

What is a Tier 2 Support?

A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in Tier 2 Support?

To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.

What are the common challenges faced by Tier 2 Support professionals and how are they addressed?

Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.

What are the most commonly searched types of Tier 2 Support jobs in Ohio?

The most popular types of Tier 2 Support jobs in Ohio are:

What are popular job titles related to Tier 2 Support jobs in Ohio?

For Tier 2 Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Tier 2 Support jobs in Ohio look for?

The top searched job categories for Tier 2 Support jobs in Ohio are:

What cities in Ohio are hiring for Tier 2 Support jobs?

Cities in Ohio with the most Tier 2 Support job openings:

Tier 2 Support jobs near you
Infographic showing various Tier 2 Support job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $51,508 per year, or $24.8 per hour.

Tier 2 Support Analyst / L2 Technical Support

1 point system

New Albany, OH • On-site

Contractor

Posted yesterday

New

Job description

Exact Requirements:

  • Experience: 2+ years of technical L2/Tier-2 support experience in retail or restaurant multi-unit environments.

  • POS & OS: Hands-on troubleshooting for Linux-based POS OS, store hardware, back-office printers, and peripheral devices.

  • Mobile & Remote Devices: L2 remote troubleshooting of store-associate mobile devices (Android and iOS).

  • Networking & Ops: Basic network troubleshooting (connectivity, switches, IP routing) and queue ticket management escalated from L1/Service Desk.

  • Availability: Must be willing to participate in a standard on-call rotation for global store uptime.