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Tier 2 Support Jobs (NOW HIRING)

Robert Half

Tier II Technician

Conyers, GA · On-site

$23.75 - $27.50/hr

... 3-5 years of MSP or IT support experience, with at least 2 years in a Tier 2 or system ... administrator role Hands-on Microsoft 365 administration experience required, including Exchange ...

New

AAC Inc

Tier 2 Deskside Technician

Deale, MD

$19.75 - $25.25/hr

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile ...

Regal

IT Cinema Tier 2 Support Technician I

Dallas, TX · On-site

$21.25 - $29.25/hr

They are seeking an IT Cinema Tier 2 Support Technician I to support cinema technology, troubleshoot issues, and coordinate IT projects related to theatre openings and remodels. Responsibilities ...

Bridgeway

IT Support Technician Tier II

Galesburg, IL

$21 - $24/hr

We are looking for an IT Support Technician Tier IIwho will provide excellent customer services to Bridgeway employees providing Tier II support.Perform systems and network troubleshooting to isolate ...

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Tier 2 Support information

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How much do tier 2 support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for tier 2 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the common challenges faced by Tier 2 Support professionals and how are they addressed?

Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.

What is a Tier 2 support job description?

A Tier 2 support job involves handling more complex technical issues that Tier 1 support cannot resolve, often requiring in-depth knowledge of products or systems. Support specialists troubleshoot problems, provide detailed solutions, and may use diagnostic tools or remote access software. They typically document issues and escalate unresolved cases to Tier 3 or higher support levels.

What are the key skills and qualifications needed to thrive in the Tier 2 Support position, and why are they important?

To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.

What is a Level 2 support job description?

A Level 2 support job involves handling more complex technical issues that cannot be resolved by Level 1 support. It requires in-depth troubleshooting, knowledge of systems and software, and often involves working with specialized tools or documentation to resolve escalated customer or user problems efficiently.

What is tier 2 salary?

The salary for a Tier 2 Support role typically ranges from $40,000 to $60,000 annually, depending on experience, location, and company size. Tier 2 support specialists usually have more technical skills and may handle complex issues, often requiring certifications like CompTIA or Microsoft certifications. Salaries can vary based on industry demand and the specific responsibilities of the position.

What is a Tier 2 Support job?

A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.

What is Tier 1 2 and 3 technical support?

Tier 1, 2, and 3 technical support represent different levels of technical assistance in support roles. Tier 1 handles basic customer issues and troubleshooting, Tier 2 addresses more complex problems requiring deeper technical knowledge, and Tier 3 involves advanced troubleshooting often performed by specialists or engineers. Support technicians may need certifications and familiarity with diagnostic tools to effectively resolve issues at each level.
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Tier 2 Support jobs near you
Infographic showing various Tier 2 Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Tier II Technician

Tier II Technician

Robert Half

Conyers, GA • On-site

$23.75 - $27.50/hr

Temporary

Posted yesterday

New

Job description

The Tier 2 Technician serves as the primary escalation point above Tier 1 and is responsible for day-to-day technical delivery across client environments. This role manages the full spectrum of cloud platform administration, including Microsoft 365 and Google Workspace, network troubleshooting and configuration, and hands-on technical onboarding execution.
The Tier 2 Technician operates independently within a defined scope and escalates to the CTO only for architecture decisions, security incidents, development work, and other higher-level technical changes. This position is designed to absorb the operational technical responsibilities that would otherwise default to the CTO.
Required Qualifications
3–5 years of MSP or IT support experience, with at least 2 years in a Tier 2 or system administrator role
Hands-on Microsoft 365 administration experience required, including Exchange, SharePoint, Intune, and Entra ID
CompTIA Network+ or equivalent networking experience
Experience with RMM platforms such as DattoRMM or similar tools
Ability to work independently without step-by-step supervision
Valid driver’s license and reliable transportation for on-site work
Preferred Qualifications
Microsoft 365 certification such as Microsoft-102 or equivalent
Experience supporting Google Workspace environments
Experience with UniFi networking platforms
Strong documentation habits and client-facing communication skills
Ideal Candidate Profile
The ideal candidate is a self-sufficient technical detail oriented who is comfortable owning escalated support issues, executing onboarding tasks, and maintaining cloud and network environments with minimal supervision. They should be equally comfortable working behind the scenes on administration and configuration tasks and interacting directly with clients during support and onboarding engagements.Network Troubleshooting, MSP430, Microsoft 365 Enterprise, Onsite Support, Tier 2 Support, Comptia Network+
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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