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Tier 2 Support Jobs (NOW HIRING)

AAC Inc

Tier 2 Deskside Technician

Deale, MD

$19.75 - $25.25/hr

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, email, standard desktop applications, printers, mobile ...

www.exigotechnology.com

Support Technician II

Scottsdale, AZ · On-site +1

$21.75 - $29.75/hr

Responsible for providing Tier 2 I.T. support services in our managed services division. You will be solving IT issues that are not able to be solved by our user support operations center utilizing ...

www.exigotechnology.com

Support Technician II

Scottsdale, AZ

$21.75 - $29.75/hr

Responsible for providing Tier 2 I.T. support services in our managed services division. You will be solving IT issues that are not able to be solved by our user support operations center utilizing ...

Regal

IT Cinema Tier 2 Support Technician I

Dallas, TX · On-site

$21.25 - $29.25/hr

They are seeking an IT Cinema Tier 2 Support Technician I to support cinema technology, troubleshoot issues, and coordinate IT projects related to theatre openings and remodels. Responsibilities ...

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Tier 2 Support information

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$14

$26

$44

How much do tier 2 support jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for tier 2 support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Tier 1, Tier 2, and tier 3 support?

In support roles like Tier 2 Support, the support process is typically divided into levels: Tier 1 handles basic customer issues and initial troubleshooting, Tier 2 addresses more complex problems requiring specialized knowledge, and Tier 3 involves advanced technical support or engineering teams for the most difficult issues. Support staff often use ticketing systems and troubleshooting tools to resolve customer problems efficiently at each level.

What are the common challenges faced by Tier 2 Support professionals and how are they addressed?

Tier 2 Support professionals often encounter challenges such as resolving escalated technical issues that require deeper analysis, maintaining clear communication with both end-users and technical teams, and managing multiple support requests simultaneously. These challenges are typically addressed by utilizing advanced diagnostic tools, collaborating closely with Tier 1 and Tier 3 teams, and prioritizing workload based on urgency and impact. Employers often provide ongoing technical training and clear escalation pathways to help Tier 2 staff succeed. Working in this role helps you further develop your problem-solving skills and prepares you for advancement to more senior technical or supervisory positions.

What is a Tier 2 support role?

A Tier 2 support role involves providing advanced technical assistance to customers or end-users, typically handling more complex issues that Tier 1 support cannot resolve. Support specialists in this role often troubleshoot hardware, software, or network problems, use diagnostic tools, and may escalate unresolved issues to Tier 3 or specialized teams.

What is a Tier 2 support job description?

A Tier 2 support job involves handling more complex technical issues that Tier 1 support cannot resolve, often requiring in-depth knowledge of products or systems. Support specialists in this role troubleshoot problems, provide detailed solutions, and may escalate unresolved issues to Tier 3 or higher levels. Strong communication skills, technical expertise, and familiarity with ticketing systems are essential for success in this position.

What is L1, L2, L3, L4 support in IT?

In IT support, L1 (Level 1) support involves basic troubleshooting and initial customer contact, often handled by help desk staff. L2 (Level 2) support addresses more complex issues requiring specialized knowledge, while L3 (Level 3) support involves advanced troubleshooting and often includes developers or engineers. L4 (Level 4) support typically refers to external vendors or hardware manufacturers providing expert assistance for unresolved issues at lower levels.

What are the key skills and qualifications needed to thrive in the Tier 2 Support position, and why are they important?

To thrive as a Tier 2 Support professional, you need in-depth troubleshooting abilities, technical knowledge in IT systems, and experience in resolving complex customer issues, often with an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like Jira or ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft MCP are highly valuable. Strong analytical thinking, effective communication, and patience under pressure set standout candidates apart. These skills are essential for diagnosing technical problems efficiently, providing quality service to users, and supporting continuous IT operations.

What is a Tier 2 Support job?

A Tier 2 Support job involves handling more complex technical issues that Tier 1 support cannot resolve. Tier 2 support professionals analyze problems, troubleshoot system or software issues, and provide solutions to customers or end users. They may also escalate unresolved issues to Tier 3 or specialized teams. This role typically requires a deeper understanding of the company's products, services, and technical environments. Excellent problem-solving and communication skills are essential for success in this position.

More about Tier 2 Support jobs
What cities are hiring for Tier 2 Support jobs? Cities with the most Tier 2 Support job openings:
What are the most commonly searched types of Tier 2 Support jobs? The most popular types of Tier 2 Support jobs are:
What states have the most Tier 2 Support jobs? States with the most job openings for Tier 2 Support jobs include:
What job categories do people searching Tier 2 Support jobs look for? The top searched job categories for Tier 2 Support jobs are:
Tier 2 Support jobs near you
Infographic showing various Tier 2 Support job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Systems Administrator (Tier 2 Support \u2013 ServiceNow)

Systems Administrator (Tier 2 Support \u2013 ServiceNow)

Chenega MIOS

Washington, DC • On-site

Other

Posted 29 days ago

Key responsibilities

  • Provide Tier 2 support for system incidents and changes that cannot be resolved at the service desk level.

  • Administer and maintain ServiceNow, including workflow automation, incident/problem management, service catalog, and change management.

  • Troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime.

Job description

Systems Administrator (Tier 2 Support - ServiceNow)
Washington, DC Join our Talent Network
Systems Administrator (Tier 2 Support - ServiceNow)
Washington, DC
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Agile Realtime Solutions (CARS) is seeking a Systems Administrator (Tier 2 Support - ServiceNow) to provide technical support for system incidents and changes while leveraging ServiceNow for IT service management (ITSM). The ideal candidate will troubleshoot escalated IT issues, manage service requests, and optimize ServiceNow workflows to improve efficiency.
Duties and Responsibilities:
  • Provide Tier 2 support for system incidents and changes that cannot be resolved at the service desk level.
  • Administer and maintain ServiceNow, including workflow automation, incident/problem management, service catalog, and change management.
  • Troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime.
  • Collaborate with IT teams to enhance ServiceNow capabilities and improve system performance.
  • Implement ServiceNow best practices to streamline ticketing processes and ensure accurate documentation.
  • Assist with system updates, patches, and maintenance while ensuring compliance with IT security policies.
  • Provide user training and support on ServiceNow functionalities.
  • Participate in system deployments, migrations, and configurations as needed.
    Qualifications:
  • Experience in system administration and Tier 2 technical support in an enterprise environment.
  • Strong understanding of Windows/Linux operating systems and troubleshooting methodologies.
  • Hands-on experience with ServiceNow administration, configuration, and ITSM processes.
  • Familiarity with ServiceNow workflows, scripting (JavaScript preferred), and integrations.
  • Knowledge of IT service management frameworks (ITIL certification is a plus).
  • Strong problem-solving skills and ability to manage incidents efficiently.
  • Public Trust clearance (or ability to obtain one).
    How you'll grow
    At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
    We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
    Benefits
    At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
    Learn more about what working at Chenega MIOS can mean for you.
    Chenega MIOS's culture
    Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
    Corporate citizenship
    Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
    Learn more about Chenega's impact on the world.
    Chenega MIOS News-
    Tips from your Talent Acquisition Team
    We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
    Chenega MIOS web site -
    Glassdoor - _IE369514.11,23.htm
    LinkedIn -
    Facebook -
    #Chenega Agile Real Time Solutions, LLC
    Join our Talent Network

Chenega Corporation and family of companies is an EOE. Equal Opportunity Employer/Veterans/Disabled Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program

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