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Remote Tier 2 Support Jobs in Remote, OR (NOW HIRING)

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Concurrent Utilization Review (UR) Nurse

OR · Remote

$30 - $38/hr

Concurrent Utilization Review (UR) Nurse Remote Opportunity Contract to Hire Must be licenses in ... support level-of-care determinations, treatment plans, and continued hospital stays. · Ensure ...

EM Key Solutions Inc

Temporary Senior Business Analyst

OR · On-site +1

$86K - $112K/yr

Senior Business Analyst Temporary Assignment (through 2/13/2027) Remote, USA, Ad hoc Travel may be required (1-2 times/year) EMKS is seeking a Senior Business Analyst to support the Department of ...

Apex Tool Group, LLC

Area Sales Manager

OR · Remote

$88K - $144K/yr

... support functions, as well as end-users and customers. The ideal candidate will be based in the ... Hire, coach, and motivate a team of two Territory Sales Managers * Achieve company objectives ...

Umpqua Health

Utilization Review Clinician

Roseburg, OR · Remote

$80K - $94K/yr

UTILIZATION REVIEW CLINICIAN REMOTE Ability to travel on-site to 3031 NE STEPHENS ST. ROSEBURG, OR ... Support transitions from inpatient, residential, acute care, and Oregon State Hospital settings to ...

New

The Magneto Effect LLC

Probate Paralegal

OR · Remote

$60K - $70K/yr

The ideal candidate will support our attorneys in estate planning, probate, and litigation matters ... Required Skills & Qualifications: * 2+ years experience as a probate paralegal--probate or ...

EM Key Solutions Inc

Systems Engineer

OR · On-site +1

Senior Systems Engineer (Windows) Remote, USA EMKS is seeking a Senior Systems Engineer to support ... two years of experience may be substituted for the Bachelor's degree. * Microsoft Certified:

Umpqua Health

Care Coordinator Licensed

Roseburg, OR · Remote

$80K - $92K/yr

CARE COORDINATOR LICESED REMOTE, must be able to travel to 3031 NE STEPHENS ST. ROSEBURG, OR 97470 ... (2) years of healthcare experience, including: * At least one (1) year of experience supporting ...

Umpqua Health

Care Coordinator

Roseburg, OR · On-site +1

$80K - $92K/yr

CARE COORDINATOR REMOTE EMPLOYMENT TYPE: Full-Time, Exempt About Umpqua Health At Umpqua Health, w ... (2) years of healthcare experience, including: * At least one (1) year of experience supporting ...

Umpqua Health

Care Coordinator Licensed

Roseburg, OR · Remote

$80K - $92K/yr

CARE COORDINATOR REMOTE EMPLOYMENT TYPE: Full-Time, Exempt About Umpqua Health At Umpqua Health, w ... (2) years of healthcare experience, including: * At least one (1) year of experience supporting ...

Umpqua Health

Care Coordinator

Roseburg, OR · On-site +1

$80K - $92K/yr

CARE COORDINATOR REMOTE, must be able to travel to 3031 NE STEPHENS ST. ROSEBURG, OR 97470 ... (2) years of healthcare experience, including: * At least one (1) year of experience supporting ...

EM Key Solutions Inc

Temporary AI Engineer

OR · On-site +1

AI Engineer Temporary Assignment (through 2/13/2027) Remote, USA; potential for minimal ad hoc travel EMKS is seeking an AI Engineer to support the Department of Veterans Affairs (VA) Office of ...

Forest Service

Wildland Firefighter

Gold Beach, OR · On-site +1

$23.20/hr

Under direct supervision or with one or two other crewmembers may be assigned to carry out ... Willing to live/work in remote locations (volatile/unpredictable). * Occasional overnight travel ...

Umpqua Health

Utilization Review Nurse

Roseburg, OR · Remote

$85K - $105K/yr

UTILIZATION REVIEW NURSE REMOTE Ability to travel on-site to 3031 NE STEPHENS ST., ROSEBURG OR ... This role conducts prior authorizations, facilitates care coordination, and supports safe ...

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All JobsTier 2 Support JobsRemote Tier 2 Support JobsRemote Tier 2 Support Jobs in Remote, OR

Remote Tier 2 Support information

See Remote, OR salary details

$14

$26

$44

How much do remote tier 2 support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote tier 2 support in Remote, OR is $26.02, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.32 per hour, depending on experience, location, and employer.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.
What cities near Remote, OR are hiring for Remote Tier 2 Support jobs? Cities near Remote, OR with the most Remote Tier 2 Support job openings:
Remote Tier 2 Support jobs near you
Infographic showing various Remote Tier 2 Support job openings in Remote, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 9% In-person, and 91% Remote job distribution, with an average salary of $54,126 per year, or $26 per hour.

Import/export classifications specialist

CustomsPoint Inc.

OR • Remote

$2.8K - $3.9K/mo

Part-time

Re-posted 3 days ago

Job description

Import/export Classifications Specialist

About the Job:

Customspoint, Inc. is seeking an import/export classifications specialist. This will begin as a part-time (20hrs/week) contract position with the potential to convert to full-time employment. The job is fully remote. Geographical location is not important. Preferred working hours are roughly business hours, US central time, but can but flexible.

Responsibilities:

Evaluate part descriptions(oil field equipment) and determine the corresponding harmonized tariff numbers(HTSUS) and Export Control Classification numbers(ECCN). When the part description is insufficient or unfamiliar then use AI, Internet searches, Customs CROSS, supplier contracts and/or prior classification records to acquire the necessary information. Over 90% of working time will be spent on this activity, hundreds of parts per month. You must be able to carry out these responsibilities quickly, accurately and mostly independently. You will be working under the auspices of a licensed Customs Broker, but you will still be expected to be the primary resource for classifications.

identify potential Other Government Agency(OGA/PGA) controls on imported parts (occasionally)

organize information resources (predominantly in Excel) to be more efficient and reliable.

coordinate with software engineers to advise about software features to support and automate various import/export control processes.

Qualifications (Required):

Minimum two years experience with both HTS tariff classification and ECCN determinations for a diverse range of goods - with heavy emphasis on machinery/industrial parts, motors, engines, fasteners, pipe fitting, valves, pumps, bearings, seals, tools, lighting, cables, electrical equipment, chemicals and more. You should have experience with batch classifying parts, preferably thousands during your career.

strong familiarity with both the HTSUS and the Commerce Control List of the US Export Administration Regulations.

Strong understanding of the HTSUS General Rules of Interpretation (GRIs)

Personal qualities: Independent, self-directed, reliable and enjoy learning

Good computer skills, especially with MS Excel.

Good communication skills.

Qualifications (Desirable or a significant “plus”)

Customs Broker license

other import/export training and certifications

Experience with oil field equipment and operations

Good familiarity with the US import and export regulations - CFR 19 and CFR 15