Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Quick apply
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Quick apply
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Act as the first point of contact for WPI staff requiring IT support. * Act as an escalation point for tier 1 Help Desk Technicians. * Answer end user queries in person, via email, and over the phone.
Help Desk Manager
Beaverton, OR · On-site
Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management * Collaborate with our help desk, networking, and systems teams ...
Help Desk Manager
Beaverton, OR · On-site
Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management * Collaborate with our help desk, networking, and systems teams ...
Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management * Collaborate with our help desk, networking, and systems teams ...
Manage and oversee our IT Help Desk, including the supervision of staff, procurement and deployment of equipment, and vendor management * Collaborate with our help desk, networking, and systems teams ...
IT Senior Technician
Prineville, OR · On-site
$28 - $34/hr
Information Technology Senior Technician Status: Full-Time Pay Scale: $28 - $34 DOE Work Location ... Responsibilities: - Act as the primary responder for the internal help desk, diagnosing and ...
Quick apply
IT Senior Technician
Prineville, OR · On-site
$28 - $34/hr
Information Technology Senior Technician Status: Full-Time Pay Scale: $28 - $34 DOE Work Location ... Responsibilities: - Act as the primary responder for the internal help desk, diagnosing and ...
IT Senior Technician
Prineville, OR · On-site
$28 - $34/hr
Information Technology Senior Technician Status: Full-Time Pay Scale: $28 - $34 DOE Work Location ... Responsibilities: - Act as the primary responder for the internal help desk, diagnosing and ...
IT Senior Technician
Prineville, OR · On-site
$28 - $34/hr
Information Technology Senior Technician Status: Full-Time Pay Scale: $28 - $34 DOE Work Location ... Responsibilities: - Act as the primary responder for the internal help desk, diagnosing and ...
IT Service Delivery Lead
Newberg, OR · On-site
$90 - $130/hr
Oversee day-to-day help desk operations, serving as the primary escalation point for complex, high-priority, or sensitive incidents across all IT service areas. * Serve as the after-hours and on-call ...
IT Service Delivery Lead
Newberg, OR · On-site
$90 - $130/hr
Oversee day-to-day help desk operations, serving as the primary escalation point for complex, high-priority, or sensitive incidents across all IT service areas. * Serve as the after-hours and on-call ...
IT Service Delivery Lead
Newberg, OR · On-site
$110 - $140/hr
Oversee day-to-day help desk operations, serving as the primary escalation point for complex, high-priority, or sensitive incidents across all IT service areas.* Serve as the after-hours and on-call ...
IT Service Delivery Lead
Newberg, OR · On-site
$110 - $140/hr
Oversee day-to-day help desk operations, serving as the primary escalation point for complex, high-priority, or sensitive incidents across all IT service areas.* Serve as the after-hours and on-call ...
Oversee day-to-day help desk operations, serving as the primary escalation point for complex, high-priority, or sensitive incidents across all IT service areas. * Serve as the after-hours and on-call ...
Oversee day-to-day help desk operations, serving as the primary escalation point for complex, high-priority, or sensitive incidents across all IT service areas. * Serve as the after-hours and on-call ...
IT Service Delivery Lead
Newberg, OR · On-site
Oversee day-to-day help desk operations, serving as the primary escalation point for complex, high-priority, or sensitive incidents across all IT service areas. * Serve as the after-hours and on-call ...
IT Service Delivery Lead
Newberg, OR · On-site
Oversee day-to-day help desk operations, serving as the primary escalation point for complex, high-priority, or sensitive incidents across all IT service areas. * Serve as the after-hours and on-call ...
Help Desk Analyst
Salem, OR · On-site
$55K - $60K/yr
Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity ... Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role ...
Help Desk Analyst
Salem, OR · On-site
$55K - $60K/yr
Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity ... Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role ...
Help Desk Analyst
Salem, OR · On-site
$50K - $55K/yr
Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity ... Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role ...
Help Desk Analyst
Salem, OR · On-site
$50K - $55K/yr
Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity ... Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role ...
Tier 1 Help Desk Technician (Bytagig)
Clackamas, OR · On-site
$21/hr
Whether acting as your full-scale internal IT department or supporting your in-house team, our ... Delight our clients with a friendly, quick, and helpful experience * Assist the Projects Team with ...
Quick apply
Tier 1 Help Desk Technician (Bytagig)
Clackamas, OR · On-site
$21/hr
Whether acting as your full-scale internal IT department or supporting your in-house team, our ... Delight our clients with a friendly, quick, and helpful experience * Assist the Projects Team with ...
Tier 1 Help Desk Technician (Bytagig)
Clackamas, OR · On-site
$21 - $25/hr
Whether acting as your full-scale internal IT department or supporting your in-house team, our ... Responsibilities Delight our clients with a friendly, quick, and helpful experience Assist the ...
Tier 1 Help Desk Technician (Bytagig)
Clackamas, OR · On-site
$21 - $25/hr
Whether acting as your full-scale internal IT department or supporting your in-house team, our ... Responsibilities Delight our clients with a friendly, quick, and helpful experience Assist the ...
IT Helpdesk Manager (MSP)
Portland, OR · On-site
$48 - $58/hr
Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...
IT Helpdesk Manager (MSP)
Portland, OR · On-site
$48 - $58/hr
Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...
Tier 1 Help Desk Technician (Bytagig)
Clackamas, OR · On-site
$21 - $25/hr
Whether acting as your full-scale internal IT department or supporting your in-house team, our ... Responsibilities • Delight our clients with a friendly, quick, and helpful experience • Assist ...
Tier 1 Help Desk Technician (Bytagig)
Clackamas, OR · On-site
$21 - $25/hr
Whether acting as your full-scale internal IT department or supporting your in-house team, our ... Responsibilities • Delight our clients with a friendly, quick, and helpful experience • Assist ...
It Help Desk Assistant information
See Oregon salary details
$8.40 - $10.32
11% of jobs
$10.32 - $12.24
3% of jobs
$12.24 - $14.15
2% of jobs
$14.15 - $16.07
7% of jobs
$16.28 is the 25th percentile. Wages below this are outliers.
$16.07 - $17.99
15% of jobs
The median wage is $19.50 / hr.
$17.99 - $19.91
15% of jobs
$19.91 - $21.83
16% of jobs
$23.15 is the 75th percentile. Wages above this are outliers.
$21.83 - $23.75
9% of jobs
$23.75 - $25.67
7% of jobs
$25.67 - $27.59
10% of jobs
$27.59 - $29.51
5% of jobs
$8
$19
$29
How much do it help desk assistant jobs pay per hour?
As of Sep 6, 2026, the average hourly pay for it help desk assistant in Oregon is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $24.42 per hour, depending on experience, location, and employer.
What does an IT Help Desk Assistant do?
An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.
What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant?
To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.
What are some common challenges faced by IT Help Desk Assistants and how can they be managed?
IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.
What is the difference between It Help Desk Assistant vs IT Support Specialist?
| Aspect | It Help Desk Assistant | IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+, Cisco CCNA |
| Work Environment | Help desk, call center, on-site support | Help desk, on-site, remote support |
| Employer & Industry Usage | Corporate, educational, healthcare | Corporate, enterprise, technical support |
| Common Search & Comparison | Yes | Yes |
While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.
What are the most commonly searched types of It Help Desk jobs in Oregon?
The most popular types of It Help Desk jobs in Oregon are:
What cities in Oregon are hiring for It Help Desk Assistant jobs?
Cities in Oregon with the most It Help Desk Assistant job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 17 days ago
Job description
Helpdesk Technician II
Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the United States. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more.
Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence.
Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect.
Job Description
The Helpdesk Technician II is responsible for technical support requests related to hardware, software, and networking. This role will rely on strong technical aptitude and excellent interpersonal skills to resolve technical issues via phone, email, chat, and in person.
Requirements
Basic Requirements
Minimum Requirements
Preferred Requirements
This role is not eligible for visa sponsorship.
Benefits
At WPI our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.
In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:
WPI provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
WPI is a background screening, drug-free workplace.
This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.
Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the United States. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more.
Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence.
Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect.
Job Description
The Helpdesk Technician II is responsible for technical support requests related to hardware, software, and networking. This role will rely on strong technical aptitude and excellent interpersonal skills to resolve technical issues via phone, email, chat, and in person.
- Understand and comply with all WPI policies, procedures, and corporate safety programs.
- Act as the first point of contact for WPI staff requiring IT support.
- Act as an escalation point for tier 1 Help Desk Technicians.
- Answer end user queries in person, via email, and over the phone.
- Manage assigned tickets in accordance with established service level agreements.
- Monitor the help desk queue and assess priority of incoming tickets.
- Identify issues, troubleshoot, and resolve issues to the end users' satisfaction.
- Troubleshoot connectivity, network, and client VPN issues.
- Install, maintain, and troubleshoot client applications.
- Troubleshoot and resolve email-based issues.
- Coordinate with senior team members to escalate complex problems.
- Document all support tickets in IT ticketing software.
- Update and reconcile IT inventory.
- Order new client computers and provision for use.
- Reimage existing client computers and migrate user data.
- Order and provision smart phones, iPads, and VOIP phones for WPI staff.
- Troubleshoot telecom and mobile device issues.
- Perform hardware repairs and upgrades.
- Create and maintain documentation for internal processes.
- Other duties as assigned.
Requirements
Basic Requirements
- Associates degree in Information Systems, Computer Science, or related field of study OR equivalent industry experience.
- A+, N+, MCP, or other industry level certifications recommended.
Minimum Requirements
- Exceptional written and interpersonal skills are essential along with the ability to interact with all levels of the corporation.
- Proven ability to prioritize a constantly shifting workload and collaborate with other IT staff members daily.
- Employs a customer focused attitude towards all job duties.
- Must be team-oriented and thrive in a result oriented, fast paced environment.
- Must be able to break down problems both known and unknown in a logical, efficient manner.
- Ability and desire to learn new skills quickly.
- Strong knowledge of MS Windows operating systems.
- Solid understanding of core network components (TCP/IP, Active Directory, DNS, DHCP, RDS, etc).
- Competency with hardware and software troubleshooting.
- Competency with common mobile products (iPhone, iPad, Android devices).
- The ability to learn and apply new concepts quickly.
- Late night and/or weekend hours are occasionally necessary to complete system upgrades and perform maintenance.
- Local to office, but infrequent travel is required for IT maintenance at corporate offices and jobsites.
Preferred Requirements
- Microsoft, CompTIA, or other industry certifications are recommended.
This role is not eligible for visa sponsorship.
Benefits
At WPI our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.
In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:
- Competitive pay
- Incentive bonus plan
- 401(k) retirement savings plan with match
- Medical, prescription drug, dental and vision insurance plans with flexible spending account option
- Life insurance, accidental death, and disability benefits
- Flexible paid time off policy and paid holidays
- Professional development opportunities and certifications
WPI provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
WPI is a background screening, drug-free workplace.
This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.
About Western Partitions
Sourced by ZipRecruiter
Industry
Construction
Company size
1,001 - 5,000 Employees
Headquarters location
Wilsonville, OR, US
Year founded
1972