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It Help Desk Assistant Jobs in Oregon (NOW HIRING)

University of Portland

Help Desk Assistant

Portland, OR · On-site

$16.30/hr

Position Details Position Information Job Title Help Desk Assistant Department Technical Services ... Ability to use a wide variety of technology including but not limited to: Apple OS, Microsoft ...

Zones

Help Desk Analyst L2

Portland, OR · On-site

$21.75 - $29.75/hr

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers ... Perform root cause analysis and recommend long-term solutions * Assist with device provisioning ...

Zones

Help Desk Analyst L2

Portland, OR · On-site

$21.75 - $29.75/hr

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers ... Perform root cause analysis and recommend long-term solutions * Assist with device provisioning ...

Zones LLC.

Help Desk Analyst L2

Portland, OR

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers ... Perform root cause analysis and recommend long-term solutions * Assist with device provisioning ...

Maxor National Pharmacy Services, LLC

Overview The IT Service Technician uses specialized knowledge & skills to perform hardware support ... knowledge sharing * Assist in multiple audits: Quarterly system access, software, licensing

Zones LLC.

Help Desk Analyst L2

Portland, OR · On-site

$21.75 - $29.75/hr

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers ... Perform root cause analysis and recommend long-term solutions * Assist with device provisioning ...

Maxor National Pharmacy Services, LLC

Overview The IT Service Technician II uses specialized knowledge & skills to perform hardware ... knowledge sharing * Assist in multiple audits: Quarterly system access, software, licensing

Defense Unicorns

SkillBridge - IT Engineer

OR · Remote

... * Assist with Third Party Risk Management (TPRM) reviews, including security research and audit ... Experience in an IT help desk, system administration, or IT operations role * Familiarity with ...

tlc

IT Helpdesk Technician

Beaverton, OR

Have 1-3 years of experience in technical support, help desk, or customer-facing IT roles ... Assist, or equivalent remote support platforms * Understand foundational networking concepts ...

Touchmark

IT Helpdesk Technician

Beaverton, OR · On-site

Have 1-3 years of experience in technical support, help desk, or customer-facing IT roles ... Assist, or equivalent remote support platforms * Understand foundational networking concepts ...

tlc

IT Helpdesk Technician

Beaverton, OR

Have 1-3 years of experience in technical support, help desk, or customer-facing IT roles ... Assist, or equivalent remote support platforms * Understand foundational networking concepts ...

Zones

Help Desk Analyst L1

Portland, OR · On-site

$21.75 - $29.75/hr

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers ... * Assist with onboarding new team members by setting up accounts, configuring devices, and ...

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It Help Desk Assistant information

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How much do it help desk assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk assistant in Oregon is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $24.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant, and why are they important?

To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.

What are some common challenges faced by IT Help Desk Assistants and how can they be managed?

IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.

What does an IT Help Desk Assistant do?

An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.

What is the difference between It Help Desk Assistant vs IT Support Specialist?

AspectIt Help Desk AssistantIT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call center, on-site supportHelp desk, on-site, remote support
Employer & Industry UsageCorporate, educational, healthcareCorporate, enterprise, technical support
Common Search & ComparisonYesYes

While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.

What are the most commonly searched types of It Help Desk jobs in Oregon? The most popular types of It Help Desk jobs in Oregon are:
What cities in Oregon are hiring for It Help Desk Assistant jobs? Cities in Oregon with the most It Help Desk Assistant job openings:
It Help Desk Assistant jobs near you
Help Desk Assistant

Help Desk Assistant

University of Portland

Portland, OR • On-site

$16.30/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Position Details
Position Information
Job Title
Help Desk Assistant
Department
Technical Services
Terms and Hours
Up to 20 hrs/wk during class sessions, up to 29 hrs/wk during breaks.
Job Category
Student Employment
Hourly Wage
Portland Metro Minimum Wage ($16.30)
Job Summary
The Help Desk Assistant is part of the University of Portland Help Desk Technical Support Team and provides customer service as it pertains to Tier 1 technical support issues. The Help Desk is the first point of contact for members of the UP community seeking technical assistance.
These inquiries are received via telephone, the ticketing system, and in person visits to the Help Desk office. The Help Desk Assistant interacts with faculty, staff, and students as they contact the Help Desk and assists customers in getting the technical support they need. This includes support on university phone systems, email, MFA resets, scheduling technician appointments, and escalating issues as appropriate.
The Help Desk Assistant works cooperatively with the other members of the Help Desk team, the Information Services department, and the campus community to ensure the highest quality of service and the quick resolution of critical technical support issues.
We are seeking students with customer service skills, some technical knowledge, and those who like the challenge of working with customers in a fast-paced environment. The Help Desk Assistant reports to the Lead Help Desk Specialist.
Please note: Hiring for Summer and Fall Start Dates.
Core Duties
  • Interact with faculty, staff, and students in a professional manner as they contact the University of Portland Help Desk for assistance via phone, email, and in person
  • Consult with customers to ensure proper response to issues and confirm resolution
  • Provide responsive, transparent support to ensure excellent customer service
  • Recommend solutions to specific problems
  • Maintain a team-orientated customer service atmosphere at the Help Desk
  • Perform other relevant duties as assigned
Minimum Qualifications
  • Ability to maintain confidentiality at all times
  • Respectful, positive, and professional attitude
  • Ability to work as part of a team
  • Patience for learning new protocols and assisting a wide variety of customers
  • Ability to use a wide variety of technology including but not limited to: Apple OS, Microsoft Windows, Linux, Chromebook, iOS, Android, Microsoft Office, Adobe Products, and many others
  • Ability to work in a sometimes hectic, fast-paced environment
  • Ability to work with customers who are sometimes angry or frustrated
Preferred Qualifications
  • Previous customer service experience
  • Computer Science or a similar academic major
  • Students with Federal Work Study in their Financial Aid Package
Physical Requirements
  • N/A

Posting Detail Information
Posting Number
SE983-2023
Number of Vacancies
Multiple
Estimated Start Date
05/18/2026
Open Date
03/13/2026
Close Date
08/30/2026

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