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It Help Desk Associate Jobs in Oregon (NOW HIRING)

Corvel

IT Manager

Portland, OR · On-site

$70K - $116K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Manager is a strategic and hands-on leader responsible for guiding the National Help ... Experience supporting enterprise IT systems, including Microsoft environments. * Track record of ...

Corvel

IT Manager

Portland, OR · Remote

$70K - $116K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Manager is a strategic and hands-on leader responsible for guiding the National Help ... Experience supporting enterprise IT systems, including Microsoft environments. * Track record of ...

Stem Xpert

Help Desk Support

Portland, OR

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers ... Additional Information If you are interested please contact on 734-550-4449 or Email : Venkat at ...

Empower AI Inc.

$20.25 - $25.75/hr

... IT Help Desk. As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the ...

Empower AI Inc.

$20.25 - $25.75/hr

... IT Help Desk. As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the ...

STI

Help Desk Analyst

Salem, OR · On-site

$20.50 - $28.25/hr

Help Desk Analyst I Location: Salem , Oregon 97301 Duration: Long Term * Provides level 1 and ... technology (e.g., hardware, software, printers, file storage, information services, telephony ...

TEKsystems

Service Desk Technician

Portland, OR

$18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Required Qualifications * Entry-level IT, help desk, service desk, or technical support experience ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

TEKsystems

Service Desk Technician

Happy Valley, OR

$18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Required Qualifications * Entry-level IT, help desk, service desk, or technical support experience ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

TEKsystems

Help Desk Support

Happy Valley, OR

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... ● Associates degree in computer science, computer information systems or a related field ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

IT Helpdesk Support

Happy Valley, OR

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A company in NE Portland is hiring an IT Support Analyst for a great opportunity! Job Duties ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Help Desk Support

Portland, OR

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... ● Associates degree in computer science, computer information systems or a related field ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

IT Helpdesk Support

Portland, OR

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A company in NE Portland is hiring an IT Support Analyst for a great opportunity! Job Duties ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

IT Service Desk Technician

Portland, OR

$32 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

IT Service Desk Technician

Portland, OR

$32 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

JH Kelly

IT Support Specialist

Portland, OR

$23 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk Support * Answer and triage inbound IT support phone calls; create and update help ... Associate degree, relevant coursework, or equivalent training/certification(s) (e.g., CompTIA A ...

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Showing results 21-40

All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Oregon

It Help Desk Associate information

See Oregon salary details

$12

$24

$34

How much do it help desk associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for it help desk associate in Oregon is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $27.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the most commonly searched types of It Help Desk jobs in Oregon?

The most popular types of It Help Desk jobs in Oregon are:

What are popular job titles related to It Help Desk Associate jobs in Oregon?

For It Help Desk Associate jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Oregon look for?

The top searched job categories for It Help Desk Associate jobs in Oregon are:

What cities in Oregon are hiring for It Help Desk Associate jobs?

Cities in Oregon with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $50,807 per year, or $24.4 per hour.

IT Manager

Corvel

Portland, OR • On-site

$70K - $116K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

CorVel rating

7.9

Company rating: 7.9 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

85th of 150 rated financial services

Job description

The Help Desk Manager is a strategic and hands-on leader responsible for guiding the National Help Desk team and delivering exceptional tier-one support. This role sets the vision for service excellence, drives operational maturity, and ensures consistent, high-quality support across all user touchpoints.
The ideal candidate brings proven leadership experience driving the adoption of new and emerging technologies, including AI-driven solutions, to enhance efficiency, scalability, and customer experience. This individual must demonstrate a track record of successfully implementing modern technologies and leading teams through change, while continuously improving service delivery and operational performance. The candidate must have strong technical skills across multiple disciplines.
This is a Remote position
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
  • Lead, mentor, and develop a 24/7 National Help Desk team, establishing a high-performance culture focused on accountability, innovation, and continuous improvement.
  • Evaluate team performance, conduct appraisals, and manage disciplinary actions, compensation adjustments, and promotions.
  • Analyze Help Desk metrics and documented resolutions to identify trends and implement improvements.
  • Develop and maintain policies and procedures for incident management and problem resolution.
  • Establish and manage SLAs to ensure timely and accurate support.
  • Oversee the Production Down Playbook and 24/7 on-call rotation.
  • Drive the evaluation, selection, and implementation of modern technologies, ensuring successful adoption and measurable improvements.
  • Champion and lead the implementation of AI and emerging technologies with a focus on practical outcomes.
  • Prepare regular productivity and performance reports.
  • Oversee staff training programs and development.
  • Additional duties as assigned

KNOWLEDGE & SKILLS:
  • Proven experience leading and delivering technology initiatives within Help Desk or support environments.
  • Demonstrated ability to lead teams through technology change and adoption.
  • Strong leadership and team development capabilities.
  • Experience supporting enterprise IT systems, including Microsoft environments.
  • Track record of leading or contributing to enterprise-wide technology rollouts.
  • Strong analytical, organizational, and communication skills.
  • Ability to translate technical concepts for non-technical users.
  • Experience with AI tools, automation, and service management platforms.

EDUCATION & EXPERIENCE:
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • 5+ years in IT support, with at least 2 years in a formal leadership role demonstrating successful team management and technology delivery outcomes.
  • Experience managing high-volume Help Desk or call center environments.
  • Experience with incident management systems (e.g., ServiceNow).
  • Demonstrated experience implementing or leading adoption of modern technologies such as AI and automation.

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
Pay Range: $70,276 - $116,942
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.
ABOUT CORVEL:
CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
#LI-Remote
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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