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Entry Level It Help Desk Jobs in Springfield, OR

MetroSys, Inc.

IT Support Technician

Eugene, OR · On-site

$21.50 - $29.75/hr

... training, or entry-level IT experience. • Working knowledge of: Windows 10 and Windows 11 ... Preferred : • CompTIA A+ certification or equivalent knowledge. • Prior help desk, desktop ...

MetroSys

IT Support Technician

Cottage Grove, OR · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Cottage Grove, OR · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Eugene, OR · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Eugene, OR · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Eugene, OR · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Eugene, OR · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Cottage Grove, OR · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

MetroSys

IT Support Technician

Cottage Grove, OR · On-site

$20 - $25/hr

Technical training, vocational education, military training, or entry-level IT experience ... Prior help desk, desktop support, field technician, or customer service experience. * Experience ...

ENTEK INTERNATIONAL LLC

IT Client Engineer

Lebanon, OR

$25 - $35/hr

If you thrive on solving technical challenges, supporting end users, and helping maintain reliable IT systems in a fast-paced manufacturing environment, this is an excellent opportunity to grow your ...

ENTEK

IT Client Engineer

Lebanon, OR · On-site

$25 - $35/hr

If you thrive on solving technical challenges, supporting end users, and helping maintain reliable IT systems in a fast-paced manufacturing environment, this is an excellent opportunity to grow your ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Springfield, OR

Entry Level It Help Desk information

See Springfield, OR salary details

$13

$23

$35

How much do entry level it help desk jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for entry level it help desk in Springfield, OR is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.88 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

How do I start an entry level IT help desk career?

To start an entry-level IT Help Desk career, gain foundational knowledge of computer hardware, software, and networking through courses or certifications like CompTIA A+; develop strong communication and problem-solving skills; and seek internships or entry-level positions to gain practical experience in technical support environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
What are popular job titles related to Entry Level It Help Desk jobs in Springfield, OR? For Entry Level It Help Desk jobs in Springfield, OR, the most frequently searched job titles are:
What job categories do people searching Entry Level It Help Desk jobs in Springfield, OR look for? The top searched job categories for Entry Level It Help Desk jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Entry Level It Help Desk jobs? Cities near Springfield, OR with the most Entry Level It Help Desk job openings:
Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Springfield, OR as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,841 per year, or $24 per hour.

IT Support Technician

MetroSys, Inc.

Eugene, OR • On-site

$21.50 - $29.75/hr

Full-time

Re-posted 16 days ago

Job description

Job Summary:
MetroSys, Inc. is seeking a motivated IT Support Technician I to provide onsite IT support within a regional healthcare environment. This role is responsible for supporting end users and common IT systems across hospital and clinic locations, making it an excellent opportunity for individuals beginning their IT careers.
Responsibilities:
• Provide onsite technical support for hospital and clinic personnel.
• Troubleshoot and resolve issues related to:
• Windows desktop and laptop systems
• Microsoft Office applications
• Printers and multifunction devices
• Mobile devices and peripherals
• Basic network connectivity
• Install, configure, and deploy computer hardware and software.
• Support workstation moves, adds, and changes.
• Assist with user account support, password resets, and access-related requests.
• Document incidents, requests, and resolutions within the ticketing system.
• Escalate complex issues to senior technical teams when appropriate.
• Support IT equipment inventory and asset management activities.
• Maintain a professional and customer-focused presence in patient care and administrative environments.
• Travel to satellite healthcare facilities as needed to provide onsite support.
Qualifications:
Required:
• High school diploma or equivalent.
• Technical training, vocational education, military training, or entry-level IT experience.
• Working knowledge of: Windows 10 and Windows 11, Microsoft Office applications, Computer hardware and peripherals, Basic networking concepts.
• Strong customer service and communication skills.
• Ability to follow documented procedures and troubleshooting processes.
• Valid driver's license and reliable transportation for travel between facilities.
Preferred:
• CompTIA A+ certification or equivalent knowledge.
• Prior help desk, desktop support, field technician, or customer service experience.
• Experience supporting healthcare environments is a plus.
• Familiarity with Active Directory and Microsoft 365 environments.
• Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar.
Company:
MetroSys is an Technology & Staffing Solutions firm based in sunny San Diego, CA. Founded in 2006, the company is headquartered in San Diego, USA, with a team of 11-50 employees. The company is currently Early Stage.

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