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Deskside Support Jobs (NOW HIRING)

Artech Information System LLC

deskside support

Richmond, IN · Remote

$18 - $23/hr

Skills Overview (list or overview) Deskside Support Tech. Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve ...

Talent Groups

IT Deskside Support

Canonsburg, PA · On-site

IT Deskside Support FUNCTION: Field / Deskside IT Support WORK MODEL: Onsite / Field‑Based COVERAGE MODEL: Site‑Aligned with Field Mobility TRAVEL: Within assigned ~30‑mile radius SHIFT MODEL:

New

Artech Information System LLC

Deskside Support

Scottsdale, AZ · On-site

$20.50 - $26/hr

Deskside Support Representative Distributed Client Services Location: SCOTTSDALE, AZ Duration: 1 month+ Deskside & CTS, Experience in Windows OS troubleshooting Experience supporting Windows office ...

Wissen Infotech

Deskside Support

Pittsburgh, PA · On-site

$19 - $24/hr

A deskside technician''''s job is to provide support and maintenance for a company''''s desktop computing environment. They are responsible for troubleshooting, installing, configuring, and ...

Reed Smith US

Deskside Support Specialist

Los Angeles, CA · On-site

$69K - $88K/yr

Position summary The Deskside Support Specialist provides general and second-level application and hardware support to end users. This includes deskside and phone support, as well as informal and one ...

Artech Information System LLC

NJ · On-site

Job Title: Deskside Support Representative Distributed Client Services Duration: 1 year (with possible extension) Win7/Win XP OS support Office 2003/2007/2010 support Executive end user trouble ...

Brookfield

Manager, Deskside Support

Manhattan, NY · On-site

The Manager of Deskside Support will lead local deskside operations, ensuring high-quality support and stakeholder engagement while collaborating with regional and global teams to align service ...

Artech Information System LLC

deskside support

Dallas, TX

$20 - $25.50/hr

Deskside Support Representative Distributed Client Services Location: dallas,TX Duration: 1 year (with possible extension) Win7/Win XP OS support Office 2003/2007/2010 support must be able to ...

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How much do deskside support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for deskside support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is a deskside support?

Deskside Support specialists are IT professionals who provide on-site technical assistance to end users within an organization. They handle issues related to computer hardware, software, printers, and other workplace technology, ensuring that employees can work efficiently. These specialists often troubleshoot problems, perform repairs, set up new equipment, and assist with software installations or updates. Their role is crucial in maintaining smooth daily operations by addressing technical issues quickly and effectively.

What are the key skills and qualifications needed to thrive as a deskside support professional?

To thrive as a Deskside Support professional, you need strong troubleshooting abilities, knowledge of operating systems and hardware, and typically an associate degree or relevant IT certifications. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician are commonly expected. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These skills are crucial for minimizing downtime, ensuring smooth business operations, and providing a positive user experience.

What are some common challenges faced by deskside support technicians, and how can they be addressed?

Deskside Support technicians often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar hardware or software issues, and balancing on-site tasks with remote support needs. Staying organized and prioritizing tickets based on urgency is key to managing workload effectively. Building strong communication skills and maintaining up-to-date technical knowledge can help resolve issues more efficiently, while collaborating with team members ensures complex problems are addressed quickly.

What is the difference between Deskside Support vs Help Desk Technician?

AspectDeskside SupportHelp Desk Technician
CredentialsCompTIA A+, HDI certifications often preferredCompTIA A+, ITIL Foundation, HDI certifications common
Work EnvironmentOn-site, direct user support, hardware troubleshootingHelp desk, remote support, software and hardware issues
Employer & IndustryIT service providers, corporate IT departmentsIT support centers, corporate and government sectors
Search & Comparison IntentUnderstanding on-site support rolesUnderstanding remote and software support roles

Deskside Support focuses on on-site, hands-on hardware and software troubleshooting directly at the user's location. Help Desk Technicians typically handle remote support, troubleshooting software issues, and providing assistance via phone or ticketing systems. Both roles require similar certifications and are integral to IT support teams, but Deskside Support emphasizes physical, on-site assistance, while Help Desk Technicians often work remotely.

How do I get into Deskside Support?

To enter a Deskside Support role, candidates typically need a high school diploma or equivalent, along with technical skills in hardware, software, and troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with operating systems like Windows or macOS is often required. Strong communication skills and the ability to work in a fast-paced environment are also important.
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Deskside Support jobs near you
Infographic showing various Deskside Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

deskside support

Artech Information System LLC

Richmond, IN • Remote

$18 - $23/hr

Full-time

Re-posted 20 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Skills Overview (list or overview) Deskside Support Tech. Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD. Years of Experience (minimum years) 4 Educational Requirements (minimum requirements) HS Diploma Pricing Level ( Master, Journeyman, Novice) Master Work shift? Day Weekend coverage? No On call? No Travel required? Will candidate work from home, customer site ? Various

Additional Information

For more information, Please contact

Shubham

973-295-4595

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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