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Deskside Support Jobs (NOW HIRING)

Wissen Infotech

Deskside Support

Anaheim, CA · On-site

$21.25 - $27/hr

A deskside technician's role is crucial in providing support and maintenance for a company's desktop computing environment. The primary responsibility of a deskside support technician is to ensure ...

Artech Information System LLC

Deskside Support

Scottsdale, AZ · On-site

$20.50 - $26/hr

Deskside Support Representative Distributed Client Services Location: SCOTTSDALE, AZ Duration: 1 month+ Deskside & CTS, Experience in Windows OS troubleshooting Experience supporting Windows office ...

Artech Information System LLC

Deskside Support

Charlotte, NC · On-site

$19.75 - $25.25/hr

Deskside Support Representative Distributed Client Services Location : Charlotte, NC Duration: 1 month Level 2 Deskside Tech- with strong PC skills. Troubleshoot hardware and software for mac and PC.

AA2IT

Deskside Support

Marlborough, MA · On-site

$21 - $26.75/hr

AA2IT is a company seeking a Deskside Support professional to provide hardware repair and troubleshooting services. The role involves maintaining and upgrading computer systems, supporting user ...

Reed Smith US

Deskside Support Specialist

Atlanta, GA · On-site

Provide deskside support for various hardware, including desktops, laptops, monitors, printers, telephones, smartphones, dictation devices, and other peripherals. This includes preparing and ...

RD solutions

IT Deskside Support Engineer

Wexford, PA · On-site

IT Deskside Support Engineer FUNCTION: Field / Deskside IT Support WORK MODEL: Onsite / Field‑Based COVERAGE MODEL: Site‑Aligned with Field Mobility TRAVEL: Within assigned ~30‑mile radius ...

New

Reed Smith US

Deskside Support Specialist

Los Angeles, CA · On-site

$69K - $88K/yr

Position summary The Deskside Support Specialist provides general and second-level application and hardware support to end users. This includes deskside and phone support, as well as informal and one ...

RD solutions

IT Deskside Support Engineer

Wexford, PA · On-site

IT Deskside Support Engineer FUNCTION: Field / Deskside IT Support WORK MODEL: Onsite / Field‑Based COVERAGE MODEL: Site‑Aligned with Field Mobility TRAVEL: Within assigned ~30‑mile radius ...

New

Artech Information System LLC

deskside support

Dallas, TX

$20 - $25.50/hr

Deskside Support Representative Distributed Client Services Location: dallas,TX Duration: 1 year (with possible extension) Win7/Win XP OS support Office 2003/2007/2010 support must be able to ...

Artech Information System LLC

NJ · On-site

Job Title: Deskside Support Representative Distributed Client Services Duration: 1 year (with possible extension) Win7/Win XP OS support Office 2003/2007/2010 support Executive end user trouble ...

CCS

Deskside Support Technician

New York, NY · On-site

$44K - $52K/yr

Custom Computer Specialists, Inc. is looking for a motivated Deskside Support Technician to join our team! This person is responsible for providing first/second level support for all incoming help ...

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How much do deskside support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for deskside support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is a deskside support?

Deskside Support specialists are IT professionals who provide on-site technical assistance to end users within an organization. They handle issues related to computer hardware, software, printers, and other workplace technology, ensuring that employees can work efficiently. These specialists often troubleshoot problems, perform repairs, set up new equipment, and assist with software installations or updates. Their role is crucial in maintaining smooth daily operations by addressing technical issues quickly and effectively.

What are the key skills and qualifications needed to thrive as a deskside support professional?

To thrive as a Deskside Support professional, you need strong troubleshooting abilities, knowledge of operating systems and hardware, and typically an associate degree or relevant IT certifications. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician are commonly expected. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These skills are crucial for minimizing downtime, ensuring smooth business operations, and providing a positive user experience.

What are some common challenges faced by deskside support technicians, and how can they be addressed?

Deskside Support technicians often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar hardware or software issues, and balancing on-site tasks with remote support needs. Staying organized and prioritizing tickets based on urgency is key to managing workload effectively. Building strong communication skills and maintaining up-to-date technical knowledge can help resolve issues more efficiently, while collaborating with team members ensures complex problems are addressed quickly.

What is the difference between Deskside Support vs Help Desk Technician?

AspectDeskside SupportHelp Desk Technician
CredentialsCompTIA A+, HDI certifications often preferredCompTIA A+, ITIL Foundation, HDI certifications common
Work EnvironmentOn-site, direct user support, hardware troubleshootingHelp desk, remote support, software and hardware issues
Employer & IndustryIT service providers, corporate IT departmentsIT support centers, corporate and government sectors
Search & Comparison IntentUnderstanding on-site support rolesUnderstanding remote and software support roles

Deskside Support focuses on on-site, hands-on hardware and software troubleshooting directly at the user's location. Help Desk Technicians typically handle remote support, troubleshooting software issues, and providing assistance via phone or ticketing systems. Both roles require similar certifications and are integral to IT support teams, but Deskside Support emphasizes physical, on-site assistance, while Help Desk Technicians often work remotely.

How do I get into Deskside Support?

To enter a Deskside Support role, candidates typically need a high school diploma or equivalent, along with technical skills in hardware, software, and troubleshooting. Relevant certifications such as CompTIA A+ can improve job prospects, and experience with operating systems like Windows or macOS is often required. Strong communication skills and the ability to work in a fast-paced environment are also important.
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Deskside Support jobs near you
Infographic showing various Deskside Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Deskside Support

Anaheim, CA • On-site

Wissen Infotech
IT Services • 1 - 5K employees
Learn more about Wissen Infotechexternal

$21.25 - $27/hr

Other

Posted 24 days ago

Job description

Deskside SupportIntroduction:

A deskside technician's role is crucial in providing support and maintenance for a company's desktop computing environment. The primary responsibility of a deskside support technician is to ensure that end-users have all the necessary tools and resources to perform their job efficiently. This position requires a combination of technical expertise, problem-solving skills, and excellent customer service.

Responsibilities:
  • Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices.
  • Installation: Installing, configuring, and maintaining hardware and software.
  • Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures.
  • Network Support: Troubleshooting network devices to ensure connectivity.
  • Virus Detection: Implementing virus detection and eradication procedures.
  • End-user Support: Providing end-user assistance in person, by telephone, or via email.
  • Customer Service: Acting as a model of customer service excellence for organizational staff members.
Requirements:Required Skills:
  • Analytical Skill
  • Antivirus
  • Communication
  • Computer Hardware
  • Conflict Resolution
  • Customer Service
  • Network
  • Network Support
  • Problem Solving
  • Technical Support
Preferred Skills:
  • Excellent problem-solving and analytical skills
  • Comprehensive knowledge of computer systems
  • Strong verbal and written communication skills
  • Patient, friendly demeanor with a great aptitude for listening

Apply