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Deskside Support Jobs (NOW HIRING)

Artech Information System LLC

Deskside Support

Charlotte, NC · On-site

$19.75 - $25.25/hr

Deskside Support Representative Distributed Client Services Location : Charlotte, NC Duration: 1 month Level 2 Deskside Tech- with strong PC skills. Troubleshoot hardware and software for mac and PC.

Artech Information System LLC

deskside support

Richmond, IN · On-site

$18 - $23/hr

Desktop Support Representative Onsite Support Location: richmond,IN Duration: 1+ years Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM ...

Artech Information System LLC

Deskside Support

Scottsdale, AZ · On-site

$20.50 - $26/hr

Deskside Support Representative Distributed Client Services Location: SCOTTSDALE, AZ Duration: 1 month+ Deskside & CTS, Experience in Windows OS troubleshooting Experience supporting Windows office ...

Shaarpro

Deskside Support Technician

Austin, TX

$20 - $25.50/hr

Deskside Support Technician JD: We are seeking a reliable and technically skilled Deskside Support Technician to provide on-site IT support in Austin, TX USA. This role focuses on supporting end-user ...

Artech Information System LLC

deskside support

Toledo, OH

$20 - $25.25/hr

Deskside Support Representative Distributed Client Services Location: Toledo, OH Duration: 12 + Months (with possible extension) * Win7/Win XP OS support * Office 2003/2007/2010 support * Executive ...

Artech Information System LLC

NJ

Job Title: Deskside Support Representative Distributed Client Services Duration: 1 year (with possible extension) Win7/Win XP OS support Office 2003/2007/2010 support Executive end user trouble ...

Brookfield

Manager, Deskside Support

Manhattan, NY · On-site

The Manager of Deskside Support will lead local deskside operations, ensuring high-quality support and stakeholder engagement while collaborating with regional and global teams to align service ...

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Deskside Support information

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How much do deskside support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for deskside support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What are Deskside Support specialists?

Deskside Support specialists are IT professionals who provide on-site technical assistance to end users within an organization. They handle issues related to computer hardware, software, printers, and other workplace technology, ensuring that employees can work efficiently. These specialists often troubleshoot problems, perform repairs, set up new equipment, and assist with software installations or updates. Their role is crucial in maintaining smooth daily operations by addressing technical issues quickly and effectively.

What is the difference between Deskside Support vs Help Desk Technician?

AspectDeskside SupportHelp Desk Technician
CredentialsCompTIA A+, HDI certifications often preferredCompTIA A+, ITIL Foundation, HDI certifications common
Work EnvironmentOn-site, direct user support, hardware troubleshootingHelp desk, remote support, software and hardware issues
Employer & IndustryIT service providers, corporate IT departmentsIT support centers, corporate and government sectors
Search & Comparison IntentUnderstanding on-site support rolesUnderstanding remote and software support roles

Deskside Support focuses on on-site, hands-on hardware and software troubleshooting directly at the user's location. Help Desk Technicians typically handle remote support, troubleshooting software issues, and providing assistance via phone or ticketing systems. Both roles require similar certifications and are integral to IT support teams, but Deskside Support emphasizes physical, on-site assistance, while Help Desk Technicians often work remotely.

What are the key skills and qualifications needed to thrive as a Deskside Support professional, and why are they important?

To thrive as a Deskside Support professional, you need strong troubleshooting abilities, knowledge of operating systems and hardware, and typically an associate degree or relevant IT certifications. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician are commonly expected. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These skills are crucial for minimizing downtime, ensuring smooth business operations, and providing a positive user experience.

What are some common challenges faced by Deskside Support technicians, and how can they be addressed?

Deskside Support technicians often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar hardware or software issues, and balancing on-site tasks with remote support needs. Staying organized and prioritizing tickets based on urgency is key to managing workload effectively. Building strong communication skills and maintaining up-to-date technical knowledge can help resolve issues more efficiently, while collaborating with team members ensures complex problems are addressed quickly.
More about Deskside Support jobs
What cities are hiring for Deskside Support jobs? Cities with the most Deskside Support job openings:
What states have the most Deskside Support jobs? States with the most job openings for Deskside Support jobs include:
What job categories do people searching Deskside Support jobs look for? The top searched job categories for Deskside Support jobs are:
Deskside Support jobs near you
Infographic showing various Deskside Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, and 23% Part Time. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.
Deskside Support

Deskside Support

Artech Information System LLC

Charlotte, NC • On-site

$19.75 - $25.25/hr

Contractor

Posted 12 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Deskside Support Representative Distributed Client Services
Location: Charlotte, NC

Duration: 1 month

Job Description:

Level 2 Deskside Tech- with strong PC skills.

Troubleshoot hardware and software for mac and PC.

OS troubleshooting, Office 365, Outlook, basic networking and printing.

Strong communication skills.

Additional Information

For more information, Please contact

Shubham

973-295-4595

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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