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Desktop Support Lead Jobs (NOW HIRING)

Hireblazer

Desktop Support Technician

Austin, TX · On-site

$23 - $25/hr

... can lead locally while working across a multi-vendor support environment. Responsibilities: The worker will have an excellent understanding of computers (both hardware and software) and a ...

TEKsystems

Desktop Support Manager

Reston, VA

$40 - $45/hr

The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers while serving as the highest level of technical escalation for complex desktop, endpoint, imaging, application ...

Raas Info Solutions Pvt Ltd

Desktop Support

Milwaukee, WI · On-site

$20 - $25.25/hr

Desktop support Technician Location : Milwaukee, Wisconsin 53212 (onsite) Mode: Contract Note ... work • Lead the team by providing technical and process assistance to below activities • ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

In this role, you'll lead endpoint management initiatives, drive automation and modernization ... Bachelor's Degree and 4 years in desktop support installing, configuring, and managing Windows ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of ... In this role, you'll lead endpoint management initiatives, drive automation and modernization ...

Noblesoft Technologies

Desktop Support

Anderson, IN · On-site

$17.50 - $22.25/hr

Desktop support Technician Location : Anderson, IN 46016(onsite) Job type: Contract About Job role ... Lead the team by providing technical and process assistance to below activities * Install and ...

Noblesoft Technologies

Desktop support

Appleton, WI · On-site

$19.75 - $25/hr

Title : Desktop support Technician Location : Appleton, WI 54915(onsite) Pls look for junior ... Lead the team by providing technical and process assistance to below activities * Install and ...

Infojini Inc

Desktop Support

Wilson, NC

Desktop Support Location: Wilson, NC Duration:12+ months contract Customer Desktop Support - Uses ... Project Management - Ability to lead projects that require directing the work of others and with ...

Infojini Inc

Desktop Support

Raleigh, NC

Desktop Support Location: Raleigh NC Duration: 11+ months contract position Client : Direct Client ... Project Management - Ability to lead projects that require directing the work of others and with ...

BCforward

Desktop Support

Mason, OH

$20/hr

The incumbent may lead small/short-term projects supporting technology upgrades, rollouts, etc ... Familiarity with networking, servers, desktop PC's, Windows, PC imaging, software installation ...

Noblesoft Technologies

Desktop support

Kansas City, MO · On-site

$19.75 - $25.25/hr

Desktop support Technician Location : Kansas City, Missouri (onsite) About Job role - As a member ... Lead the team by providing technical and process assistance to below activities * Install and ...

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Desktop Support Lead information

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$14

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How much do desktop support lead jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for desktop support lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

How does a desktop support lead typically balance hands-on technical work with team leadership responsibilities?

As a Desktop Support Lead, you'll often split your time between resolving complex technical issues and overseeing your support team. While you may personally handle escalated tickets or guide troubleshooting for challenging problems, a significant part of your role involves mentoring team members, assigning tasks, and ensuring service levels are met. You'll also collaborate with IT managers to improve processes and participate in regular meetings to align support strategies with organizational goals. This balance requires strong organizational and communication skills, as well as the ability to prioritize effectively in a fast-paced environment.

What is a desktop support lead?

Desktop Support Leads are IT professionals responsible for overseeing a team of desktop support technicians who provide technical assistance to end users within an organization. They manage and resolve complex hardware, software, and networking issues, ensure timely support ticket resolution, and often train and mentor junior staff. Additionally, Desktop Support Leads coordinate with other IT teams to implement system upgrades and maintain security protocols. Their role is crucial in ensuring smooth day-to-day operations and minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a desktop support lead?

To thrive as a Desktop Support Lead, you need advanced knowledge of computer hardware, operating systems, networking, and troubleshooting, often supported by a relevant IT degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and enterprise management platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage a support team and deliver excellent customer service. These skills ensure efficient resolution of technical issues, smooth team operations, and high user satisfaction.

What is the difference between Desktop Support Lead vs Desktop Support Specialist?

AspectDesktop Support LeadDesktop Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentSupervises support team, manages escalationsProvides direct technical support to users
ResponsibilitiesLead support operations, coordinate team tasksResolve user issues, install hardware/software

The Desktop Support Lead typically oversees support teams and manages escalations, requiring leadership skills alongside technical knowledge. In contrast, the Desktop Support Specialist focuses on providing direct technical assistance to end-users. Both roles often share certifications like CompTIA A+ and work in similar environments, but the Lead has additional managerial responsibilities.

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What states have the most Desktop Support Lead jobs?

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Desktop Support Lead jobs near you
Infographic showing various Desktop Support Lead job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Temporary. Highlights an 100% In-person job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Desktop Support Supervisor

Richmond University Medical Center

Staten Island, NY • On-site

$85K - $95K/yr

Full-time

Re-posted 14 days ago

Richmond University Medical Center rating

8.3

Company rating: 8.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

82nd of 1,059 rated hospitals

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Day Shift - 7.5 Hours (United States of America)Key Responsibilities
Service Desk & Desktop Operations
  • Oversee day-to-day desktop support operations, including hardware, software, and peripheral support across all hospital locations.
  • Ensure timely response, resolution, and escalation of Help Desk tickets in accordance with SLAs.
  • Monitor ticket queues, backlog, and technician productivity to maintain service quality.
  • Manage on-site and remote technical support for desktops, laptops, printers, mobile devices, and clinical workstations.
  • Coordinate 24/7 support coverage, including on-call rotation and weekend support as required in a healthcare setting.
Team Leadership & Staff Development
  • Supervise, mentor, and evaluate Desktop Support Technicians and senior desktop staff.
  • Assign workload and prioritize tasks based on business impact and clinical urgency.
  • Support staff development, certification tracking (e.g., CompTIA A+, ITIL), and performance improvement plans.
  • Conduct regular team meetings, performance reviews, and coaching sessions.
Endpoint Management & Technical Oversight
  • Oversee deployment, imaging, and lifecycle management of desktops and laptops.
  • Ensure standardized device configurations (e.g., Dell devices, Microsoft Surface) are maintained across the enterprise.
  • Manage software installations, patching, updates, and endpoint security compliance.
  • Coordinate troubleshooting of complex hardware/software issues and escalation to infrastructure or security teams when needed.
Asset & Inventory Management
  • Maintain accurate inventory of all endpoint devices and peripherals.
  • Oversee procurement, asset tagging, and lifecycle replacement programs (e.g., desktop refresh initiatives).
  • Ensure proper documentation of systems, configurations, and asset ownership.
Process Improvement & IT Governance
  • Develop and enforce desktop support procedures, standards, and documentation.
  • Identify opportunities to improve service efficiency, reduce manual ticket intake, and automate support processes.
  • Ensure compliance with IT governance, cybersecurity policies, and healthcare regulatory requirements (HIPAA, NY DOH).
  • Participate in change management processes and CAB reviews for endpoint changes.
Stakeholder Communication & Customer Service
  • Serve as the escalation point for high-impact technical issues affecting clinical and administrative operations.
  • Maintain strong relationships with clinical staff, department leaders, and executive stakeholders.
  • Provide regular reporting on SLA performance, ticket trends, and service improvements.
  • Ensure a high level of customer satisfaction and responsiveness across all support interactions.
Project Support & Implementation
  • Lead or support desktop-related IT projects (e.g., device upgrades, Windows migrations, clinic expansions).
  • Coordinate with application, network, and cybersecurity teams to support system rollouts.
  • Assist in EHR-related upgrades and hardware readiness initiatives tied to major platforms (e.g., Meditech/Epic).
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 5+ years of desktop support experience, with at least 2 years in a supervisory or lead role.
  • Strong experience supporting Windows OS, Microsoft 365/O365, and enterprise endpoint environments.
  • Proven experience managing ticketing systems and SLA-driven support models.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong communication and leadership abilities in a fast-paced healthcare environment.
Preferred Qualifications
  • Experience in a hospital or healthcare IT environment.
  • ITIL certification or familiarity with IT service management frameworks.
  • CompTIA A+, Microsoft certifications, or equivalent.
  • Experience with endpoint management tools (e.g., SCCM, Intune, or equivalent).
  • Experience supporting multi-site or 24/7 operations environments.
Key Competencies
  • Service delivery leadership and SLA management
  • Team leadership and workforce development
  • Strong customer service orientation
  • Operational efficiency and process improvement
  • Compliance and risk awareness (HIPAA, audit readiness)
  • Ability to prioritize critical clinical-impact issues
Working Conditions
  • Hospital and clinical environment supporting 24/7 operations
  • Requires occasional off-hours, weekend, and on-call coverage
  • Travel between RUMC and affiliated sites may be required

Salary Range : $85,000 - $95,000
Employment Non-Discrimination: Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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