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Desktop Support Lead Jobs (NOW HIRING)

Agile Tech Labs

End User & Desktop Lead

Bartlett, TN · On-site

$18 - $23/hr

Lead and support the desktop support team * Manage daily desktop support operations * Handle user accounts, access control, Active Directory, GPOs, and IAM tasks * Manage Windows laptops and desktops ...

Noblesoft Technologies

Desktop support

Appleton, WI · On-site

$19.75 - $25/hr

Title : Desktop support Technician Location : Appleton, WI 54915(onsite) Pls look for junior ... work • Lead the team by providing technical and process assistance to below activities • ...

Noblesoft Technologies

Desktop Support

Anderson, IN · On-site

$17.50 - $22.25/hr

Desktop support Technician Location : Anderson, IN 46016(onsite) Job type: Contract About Job role ... work • Lead the team by providing technical and process assistance to below activities • ...

BCforward

Desktop Support

Mason, OH

$20/hr

The incumbent may lead small/short-term projects supporting technology upgrades, rollouts, etc ... Familiarity with networking, servers, desktop PC's, Windows, PC imaging, software installation ...

Infojini Inc

Desktop Support

Raleigh, NC · On-site

Desktop Support Location: Raleigh NC Duration: 11+ months contract position Client : Direct Client ... Project Management - Ability to lead projects that require directing the work of others and with ...

Infojini Inc

Desktop Support

Wilson, NC · On-site

Desktop Support Location: Wilson, NC Duration:12+ months contract Customer Desktop Support - Uses ... Project Management - Ability to lead projects that require directing the work of others and with ...

Noblesoft Technologies

Desktop support

Kansas City, MO · On-site

$19.75 - $25.25/hr

Desktop support Technician Location : Kansas City, Missouri (onsite) About Job role - As a member ... work • Lead the team by providing technical and process assistance to below activities • ...

RedStream Technology

Desktop Support Analyst

Tampa, FL · On-site

$22 - $29.50/hr

Lead and supervise IT projects as directed by the Regional Manager In depth knowledge of Azure AD ... Desktop support group. Work either in a team environment, or alone, with minimal supervision and ...

Barrow Wise Consulting

Desktop Support Analyst

New York, NY

$25.50 - $34.25/hr

The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project ... lead technicians or the appropriate support groups. * Perform user password resets in Active ...

Omega Solutions

Desktop Support Technician

Santa Clara, CA · On-site

$23.50 - $30/hr

Desktop Support Technician Location: San Antonio, TX Duration: 6+ Months Job Summary The Desktop ... This position provides functional guidance and may serve as a technical lead in various projects.

Intellectt INC

Desktop Support Analyst

New York, NY · On-site

$25.50 - $34.25/hr

To provide a high quality and responsive desktop support service to all end-users. * To manage day ... Strong ability to lead end user facing coaching sessions in a formal group setting. * Must be a ...

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Desktop Support Lead information

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$14

$36

$60

How much do desktop support lead jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for desktop support lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

How does a Desktop Support Lead typically balance hands-on technical work with team leadership responsibilities?

As a Desktop Support Lead, you'll often split your time between resolving complex technical issues and overseeing your support team. While you may personally handle escalated tickets or guide troubleshooting for challenging problems, a significant part of your role involves mentoring team members, assigning tasks, and ensuring service levels are met. You'll also collaborate with IT managers to improve processes and participate in regular meetings to align support strategies with organizational goals. This balance requires strong organizational and communication skills, as well as the ability to prioritize effectively in a fast-paced environment.

What are Desktop Support Leads?

Desktop Support Leads are IT professionals responsible for overseeing a team of desktop support technicians who provide technical assistance to end users within an organization. They manage and resolve complex hardware, software, and networking issues, ensure timely support ticket resolution, and often train and mentor junior staff. Additionally, Desktop Support Leads coordinate with other IT teams to implement system upgrades and maintain security protocols. Their role is crucial in ensuring smooth day-to-day operations and minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a Desktop Support Lead, and why are they important?

To thrive as a Desktop Support Lead, you need advanced knowledge of computer hardware, operating systems, networking, and troubleshooting, often supported by a relevant IT degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and enterprise management platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage a support team and deliver excellent customer service. These skills ensure efficient resolution of technical issues, smooth team operations, and high user satisfaction.

What is the difference between Desktop Support Lead vs Desktop Support Specialist?

AspectDesktop Support LeadDesktop Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentSupervises support team, manages escalationsProvides direct technical support to users
ResponsibilitiesLead support operations, coordinate team tasksResolve user issues, install hardware/software

The Desktop Support Lead typically oversees support teams and manages escalations, requiring leadership skills alongside technical knowledge. In contrast, the Desktop Support Specialist focuses on providing direct technical assistance to end-users. Both roles often share certifications like CompTIA A+ and work in similar environments, but the Lead has additional managerial responsibilities.

More about Desktop Support Lead jobs
What cities are hiring for Desktop Support Lead jobs? Cities with the most Desktop Support Lead job openings:
What states have the most Desktop Support Lead jobs? States with the most job openings for Desktop Support Lead jobs include:
What job categories do people searching Desktop Support Lead jobs look for? The top searched job categories for Desktop Support Lead jobs are:
Desktop Support Lead jobs near you
Infographic showing various Desktop Support Lead job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.
End User & Desktop Lead

End User & Desktop Lead

Global Information Technology

Bartlett, TN • On-site

$18 - $23/hr

Contractor

Posted 22 days ago

Job description


Job Title: End User & Desktop Lead
Job Location: Bartlett, TN (Onsite/Hybrid)
Job Type: Contract
Job Description:
  • Lead and support the desktop support team
  • Manage daily desktop support operations
  • Handle user accounts, access control, Active Directory, GPOs, and IAM tasks
  • Manage Windows laptops and desktops (Windows 10/11 and Windows XP)
  • Oversee device deployment, patching, updates, and security
  • Use SCCM/MECM and Intune for endpoint management
  • Troubleshoot and resolve complex Tier-3 technical issues
  • Maintain and secure legacy Windows XP systems
  • Help plan migration from old systems to newer hardware/software

Requirement:
  • 5+ years of desktop support or endpoint engineering experience
  • 2+ years of team lead or management experience
  • Strong experience with:
    • Active Directory
    • GPOs and IAM
    • Windows 10/11 and Windows XP/7
    • SCCM/MECM
    • Intune
    • Endpoint deployment and patching

Preferred Skills
  • Security hardening
  • Device lifecycle management
  • Migration projects
  • Advanced troubleshooting skills

Interested candidates can send their updated resumes at jobs@global-itech.com

Apply