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Desktop Support Lead Jobs (NOW HIRING)

JFR Staffing

Desktop Support Supervisor

Union City, NJ · On-site

Union City, NJ (On-Site) About the Opportunity Our client is seeking an experienced Desktop Support Supervisor to lead the day-to-day operations of its IT support team. This is a hands-on leadership ...

PHOTRONICS INC

Manager, Desktop Support

Brookfield, CT · On-site

We are seeking a Desktop Support Manager to lead the end-to-end delivery and standardization of global Service Desk operations, Desktop Support services, and employee computer and device support to ...

Rumcsi

Desktop Support Supervisor

Manhattan, NY · On-site

$85 - $95/hr

Lead or support desktop-related IT projects (e.g., device upgrades, Windows migrations, clinic expansions).* Coordinate with application, network, and cybersecurity teams to support system rollouts ...

New

Rumcsi

$85 - $95/hr

Lead or support desktop-related IT projects (e.g., device upgrades, Windows migrations, clinic expansions).* Coordinate with application, network, and cybersecurity teams to support system rollouts ...

New

Avtech solution

Desktop Support

Bloomington, MN · On-site

$20.25 - $25.75/hr

Desktop Support Location: Bloomington, MN Duration: 3months/CTH. Handle all tickets assigned ... be notified to Lead (follow up with vendors if need be) and supplied to the requestor.

Hireblazer

Desktop Support Technician

Austin, TX · On-site

$23 - $25/hr

... can lead locally while working across a multi-vendor support environment. Responsibilities: The worker will have an excellent understanding of computers (both hardware and software) and a ...

QCR Holdings, Inc

Manager of Desktop Support

Moline, IL · On-site

Manage and lead a team of desktop support staff, providing guidance, support, and supervision to ensure high-quality customer service. * Develop and implement desktop support procedures, guidelines ...

Shrive Technologies LLC

Job Title - Lead Desktop Support Specialist Location - Pheonix, AZ EXP - (10+ years lead resource required) * Provide technical support across for end-user computing platforms for desktops, laptops ...

New

AA2IT

Desktop Support Technician

Lexington Park, MD · On-site

$19.75 - $25/hr

... lead and management • Communicate effectively with team, management and customers Qualifications : Required : • A+ certification • Deskside support experience • Tier 2 Desktop support ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

In this role, you'll lead endpoint management initiatives, drive automation and modernization ... Bachelor's Degree and 4 years in desktop support installing, configuring, and managing Windows ...

Quartz

Senior Desktop Support Engineer

Madison, WI

$66K - $83K/yr

Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of ... In this role, you'll lead endpoint management initiatives, drive automation and modernization ...

AA2IT

Desktop Support Technician

Lexington Park, MD · On-site

$24 - $26/hr

Desktop Support Tech Pay rate: $24-26/hr Location: 46950 Bradley Blvd, Lexington Park MD Machine ... Other duties as assigned by technical lead and management * Communicate effectively with team ...

Noblesoft Technologies

Desktop support

Kansas City, MO · On-site

$19.75 - $25.25/hr

Desktop support Technician Location : Kansas City, Missouri (onsite) About Job role - As a member ... Lead the team by providing technical and process assistance to below activities * Install and ...

Apex Systems

Lead Desktop Support

Manhattan, NY · On-site

Job#: 3046576 Lead Desktop Support Location: New York, New York (Onsite) Role Overview This is a fully onsite position responsible for supporting a New York Design Office. This role requires an ...

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All JobsDesktop Support Lead Jobs

Desktop Support Lead information

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$14

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How much do desktop support lead jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What is a desktop support lead?

Desktop Support Leads are IT professionals responsible for overseeing a team of desktop support technicians who provide technical assistance to end users within an organization. They manage and resolve complex hardware, software, and networking issues, ensure timely support ticket resolution, and often train and mentor junior staff. Additionally, Desktop Support Leads coordinate with other IT teams to implement system upgrades and maintain security protocols. Their role is crucial in ensuring smooth day-to-day operations and minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a desktop support lead?

To thrive as a Desktop Support Lead, you need advanced knowledge of computer hardware, operating systems, networking, and troubleshooting, often supported by a relevant IT degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and enterprise management platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage a support team and deliver excellent customer service. These skills ensure efficient resolution of technical issues, smooth team operations, and high user satisfaction.

How does a desktop support lead typically balance hands-on technical work with team leadership responsibilities?

As a Desktop Support Lead, you'll often split your time between resolving complex technical issues and overseeing your support team. While you may personally handle escalated tickets or guide troubleshooting for challenging problems, a significant part of your role involves mentoring team members, assigning tasks, and ensuring service levels are met. You'll also collaborate with IT managers to improve processes and participate in regular meetings to align support strategies with organizational goals. This balance requires strong organizational and communication skills, as well as the ability to prioritize effectively in a fast-paced environment.

What is the difference between Desktop Support Lead vs Desktop Support Specialist?

AspectDesktop Support LeadDesktop Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentSupervises support team, manages escalationsProvides direct technical support to users
ResponsibilitiesLead support operations, coordinate team tasksResolve user issues, install hardware/software

The Desktop Support Lead typically oversees support teams and manages escalations, requiring leadership skills alongside technical knowledge. In contrast, the Desktop Support Specialist focuses on providing direct technical assistance to end-users. Both roles often share certifications like CompTIA A+ and work in similar environments, but the Lead has additional managerial responsibilities.

More about Desktop Support Lead jobs

What cities are hiring for Desktop Support Lead jobs?

Cities with the most Desktop Support Lead job openings:

What states have the most Desktop Support Lead jobs?

States with the most job openings for Desktop Support Lead jobs include:

What job categories do people searching Desktop Support Lead jobs look for?

The top searched job categories for Desktop Support Lead jobs are:

Desktop Support Lead jobs near you
Infographic showing various Desktop Support Lead job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 100% In-person job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Desktop Support Supervisor

JFR Staffing

Union City, NJ • On-site

Full-time

Posted 16 days ago

Job description

Desktop Support Supervisor

Location: Union City, NJ (On-Site)

About the Opportunity

Our client is seeking an experienced Desktop Support Supervisor to lead the day-to-day operations of its IT support team. This is a hands-on leadership role responsible for ensuring exceptional technical support while mentoring a team of desktop support professionals in a fast-paced educational environment.

The ideal candidate is a strong technical leader with excellent communication skills who is fluent in both English and Spanish and has experience supporting users in a school or educational setting.

Responsibilities

  • Supervise and mentor a team of Desktop Support Technicians
  • Assign, prioritize, and monitor daily support requests to ensure timely resolution
  • Provide hands-on desktop, laptop, printer, and peripheral support when needed
  • Troubleshoot hardware, software, networking, and end-user issues
  • Support Windows operating systems, Microsoft 365, Active Directory, and common business applications
  • Manage user accounts, permissions, and workstation deployments
  • Coordinate equipment installations, upgrades, and replacements
  • Ensure IT support tickets are resolved within established service levels
  • Maintain accurate documentation of support activities and IT assets
  • Partner with school administrators, faculty, and staff to deliver outstanding customer service
  • Assist with IT projects, technology rollouts, and classroom technology support

Qualifications

  • 5+ years of Desktop Support experience
  • 2+ years of experience leading or supervising an IT support team
  • Fluent in both English and Spanish (required)
  • Previous experience working in a K-12 school, school district, college, or educational environment is highly preferred
  • Strong knowledge of:
    • Windows 10/11
    • Microsoft 365
    • Active Directory
    • Desktop and laptop hardware
    • Printers and peripherals
    • Basic networking concepts
  • Experience with ticketing systems and IT asset management
  • Excellent communication, leadership, and organizational skills
  • Strong customer service mindset with the ability to support both technical and non-technical users

Preferred Qualifications

  • Experience supporting classroom technology
  • Experience with Google Workspace for Education
  • Knowledge of audiovisual classroom equipment
  • CompTIA A+, Network+, or Microsoft certifications are a plus

Why Join?

  • Opportunity to lead an IT support team
  • Collaborative and mission-driven environment
  • Stable organization with long-term career growth
  • Competitive salary and comprehensive benefits

If you're a bilingual IT professional who enjoys leading people, solving technical challenges, and supporting an educational environment, we'd love to hear from you.any cha