ZipRecruiter

Log In

1

Desktop Support Lead Jobs (NOW HIRING)

Sage Group

Desktop Support

Elizabethtown, NC

Desktop Support Specialist Elizabethtown, NC - Onsite This request is for a Desktop Support ... Project Management - Ability to lead projects that require directing the work of others and with ...

Agile Tech Labs

End User & Desktop Lead

Bartlett, TN · On-site

$18 - $23/hr

Lead and support the desktop support team * Manage daily desktop support operations * Handle user accounts, access control, Active Directory, GPOs, and IAM tasks * Manage Windows laptops and desktops ...

Raas Info Solutions Pvt Ltd

Desktop Support

Detroit, MI

$18.25 - $23.25/hr

Title : Desktop support Technician Location : Detroit Michigan (onsite) Mode: Contract Node ... work • Lead the team by providing technical and process assistance to below activities • ...

Noblesoft Technologies

Desktop Support

Anderson, IN · On-site

$17.50 - $22.25/hr

Desktop support Technician Location : Anderson, IN 46016(onsite) Job type: Contract About Job role ... work • Lead the team by providing technical and process assistance to below activities • ...

Noblesoft Technologies

Desktop support

Kansas City, MO · On-site

$19.75 - $25.25/hr

Desktop support Technician Location : Kansas City, Missouri (onsite) About Job role - As a member ... work • Lead the team by providing technical and process assistance to below activities • ...

The Brattle Group

Manager, Desktop Support

Boston, MA · On-site

$135K - $145K/yr

Supervising and evaluating Helpdesk and Desktop support staff * Manage all tickets in Helpdesk and ... Proven ability to lead others toward organizational and department goals * Proven experience ...

Off Duty Management

Desktop Support Technician

Katy, TX

$17.50 - $22.25/hr

Desktop Support Technician Katy, Texas Full-Time, Onsite Are you an experienced Desktop Support ... With each team member's help and hard work, we fulfill that commitment and lead the industry in ...

Noblesoft Technologies

Desktop support

Appleton, WI · On-site

$19.75 - $25/hr

Title : Desktop support Technician Location : Appleton, WI 54915(onsite) Pls look for junior ... work • Lead the team by providing technical and process assistance to below activities • ...

Raas Info Solutions Pvt Ltd

Desktop Support

Detroit, MI

$18.25 - $23.25/hr

Title : Desktop support Technician Location : Detroit Michigan (onsite) Mode: Contract Node ... work • Lead the team by providing technical and process assistance to below activities • ...

BCforward

Desktop Support

Mason, OH

$20/hr

The incumbent may lead small/short-term projects supporting technology upgrades, rollouts, etc ... Familiarity with networking, servers, desktop PC's, Windows, PC imaging, software installation ...

Infojini Inc

Desktop Support

Wilson, NC · On-site

Desktop Support Location: Wilson, NC Duration:12+ months contract Customer Desktop Support - Uses ... Project Management - Ability to lead projects that require directing the work of others and with ...

Infojini Inc

Desktop Support

Raleigh, NC · On-site

Desktop Support Location: Raleigh NC Duration: 11+ months contract position Client : Direct Client ... Project Management - Ability to lead projects that require directing the work of others and with ...

next page

Showing results 1-20

People also search for

All JobsDesktop Support Lead Jobs

Desktop Support Lead information

See salary details

$14

$36

$60

How much do desktop support lead jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for desktop support lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

How does a Desktop Support Lead typically balance hands-on technical work with team leadership responsibilities?

As a Desktop Support Lead, you'll often split your time between resolving complex technical issues and overseeing your support team. While you may personally handle escalated tickets or guide troubleshooting for challenging problems, a significant part of your role involves mentoring team members, assigning tasks, and ensuring service levels are met. You'll also collaborate with IT managers to improve processes and participate in regular meetings to align support strategies with organizational goals. This balance requires strong organizational and communication skills, as well as the ability to prioritize effectively in a fast-paced environment.

What are Desktop Support Leads?

Desktop Support Leads are IT professionals responsible for overseeing a team of desktop support technicians who provide technical assistance to end users within an organization. They manage and resolve complex hardware, software, and networking issues, ensure timely support ticket resolution, and often train and mentor junior staff. Additionally, Desktop Support Leads coordinate with other IT teams to implement system upgrades and maintain security protocols. Their role is crucial in ensuring smooth day-to-day operations and minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a Desktop Support Lead, and why are they important?

To thrive as a Desktop Support Lead, you need advanced knowledge of computer hardware, operating systems, networking, and troubleshooting, often supported by a relevant IT degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and enterprise management platforms is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage a support team and deliver excellent customer service. These skills ensure efficient resolution of technical issues, smooth team operations, and high user satisfaction.

What is the difference between Desktop Support Lead vs Desktop Support Specialist?

AspectDesktop Support LeadDesktop Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentSupervises support team, manages escalationsProvides direct technical support to users
ResponsibilitiesLead support operations, coordinate team tasksResolve user issues, install hardware/software

The Desktop Support Lead typically oversees support teams and manages escalations, requiring leadership skills alongside technical knowledge. In contrast, the Desktop Support Specialist focuses on providing direct technical assistance to end-users. Both roles often share certifications like CompTIA A+ and work in similar environments, but the Lead has additional managerial responsibilities.

More about Desktop Support Lead jobs
What cities are hiring for Desktop Support Lead jobs? Cities with the most Desktop Support Lead job openings:
What states have the most Desktop Support Lead jobs? States with the most job openings for Desktop Support Lead jobs include:
What job categories do people searching Desktop Support Lead jobs look for? The top searched job categories for Desktop Support Lead jobs are:
Desktop Support Lead jobs near you
Tech Lead - Field Services & Desktop Support

Tech Lead - Field Services & Desktop Support

Cognizant

Portland, OR • On-site

$21.50 - $27.25/hr

Full-time

Posted 4 days ago

Cognizant rating

7.5

Company rating: 7.5 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

37th of 57 rated business consultants

Job description

Job Summary:
Cognizant is seeking a Tech Lead – Field Services & Desktop Support to deliver onsite desktop support in both office and industrial environments. The individual will oversee desktop operations, ensuring service excellence and operational efficiency while providing hands-on support and managing incident resolution.
Responsibilities:
• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops, desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
• Act as the primary point of accountability for all desktop support services at the site.
• Monitor, prioritize, and assign tickets using ITSM tools, ensuring SLA adherence and efficient queue management.
• Lead incident management, perform root cause analysis (RCA) for major incidents, and drive proactive issue prevention.
• Develop and maintain SOPs, knowledge base articles, and operational runbooks.
• Utilize enterprise tools such as SCCM, IT Shop, and Nexthink to enhance endpoint visibility and service delivery.
• Apply advanced Windows troubleshooting and perform basic network diagnostics to restore services promptly.
• Coordinate with cross-functional teams and stakeholders to ensure seamless service operations and continuous improvement.
Qualifications:
Required:
• 6–9 years of experience in Desktop Support / Field Services in enterprise environments
• Strong expertise in: Windows 10/11 troubleshooting and support
• Laptop/Desktop hardware diagnostics and repair
• Printer support (HP, Lexmark)
• Hands-on experience with A/V systems and conferencing technologies (e.g., Cisco VC, telephony)
• Working knowledge of network troubleshooting (LAN/Wi-Fi issues)
• Experience with ITSM tools and incident & problem management processes
• Exposure to tools such as SCCM, Nexthink, IT Shop
• Proven experience in leading onsite operations or acting as a site lead/technical lead
Preferred:
• Experience supporting factory or industrial environments including rugged devices
• Strong documentation and process improvement skills
• Ability to manage escalations and stakeholder communication effectively
• Familiarity with ITIL practices
Company:
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era. Founded in 1994, the company is headquartered in Teaneck, USA, with a team of 10001+ employees. The company is currently Late Stage.

What Cognizant employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply