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Lead Desktop Support Analyst Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$25/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

Premier Tech Inc

Desktop Support Analyst

Kansas City, MO

$22.75 - $30.50/hr

Desktop Support Analyst Consultant Kansas City, MO | Full-Time | 12-Month Contract | Hybrid (after onboarding) Responsibilities * Provide Tier 2 end-user support across Windows, MacOS, laptops, PC ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$25/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

Barrow Wise Consulting

Desktop Support Analyst

New York, NY

$25.50 - $34.25/hr

The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project ... lead technicians or the appropriate support groups. * Perform user password resets in Active ...

Compunnel

Desktop Support Analyst

Clark, NJ · On-site

$23.75 - $31.75/hr

JOB SUMMARY We are seeking an experienced and customer-focused Level 2 Desktop Support Analyst to serve as the primary point of contact for our IT team at the R&I Campus IT Kiosk. In this highly ...

DYOPATH

Desktop Support Analyst I

Nashville, TN · On-site

$19/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with your most updated resume if you are interested. To support the daily activities of the Desktop ...

DYOPATH

Desktop Support Analyst I

Nashville, TN

$19/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

Cogent Infotech Corp

Desktop Support Analyst

Clark, NJ · On-site

$24 - $32.25/hr

Job Title - Level 2 Desktop Support Analyst Location - Clark, NJ Duration -12+ Months Schedule: Monday - Friday, 8:00 AM - 5:00 PM (1-hour lunch) About Us: At Cogent Infotech, we believe in creating ...

New

Robert Half

Desktop Support Analyst

Middleton, WI · On-site

$24.70 - $28.60/hr

We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users in Green Bay, Wisconsin within a manufacturing environment. This Long-term Contract position ...

Robert Half

Desktop Support Analyst

Greenville, SC · On-site

$23 - $26/hr

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Greenville, South Carolina within the financial services industry. This is a Contract position ...

US Tech Solutions

Desktop Support Analyst

Sunnyvale, CA

$27.25 - $36.75/hr

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals, iPads, and associated peripherals ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$21.50 - $29/hr

DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting, communication, and collaboration. The role involves providing advanced technical support, resolving complex user ...

Harris Computer

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Harris Computer is seeking a Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. The role involves standard desktop ...

Harris Computer

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Harris Computer is seeking a Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. The role involves standard desktop ...

360 IT Professionals

Desktop Support Analyst

Indianapolis, IN · On-site

$22.25 - $29.75/hr

Desktop Support Analyst Location : Indianapolis IN 46240 Duration : 6-12 Months Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications ...

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Lead Desktop Support Analyst information

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$14

$31

$56

How much do lead desktop support analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for lead desktop support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Lead Desktop Support Analyst, and why are they important?

To thrive as a Lead Desktop Support Analyst, you need expertise in troubleshooting hardware and software issues, a strong understanding of operating systems, and relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and enterprise deployment software is typically required. Excellent problem-solving abilities, leadership, and strong communication skills help in managing teams and delivering exceptional end-user support. These skills are crucial for efficiently resolving technical problems, guiding support teams, and maintaining high productivity within an organization.

How does a Lead Desktop Support Analyst typically balance hands-on technical work with managing a support team?

A Lead Desktop Support Analyst often splits their time between resolving complex technical issues and overseeing a team of support technicians. They serve as an escalation point for advanced problems, mentor junior staff, and help coordinate workflow to ensure efficient ticket resolution. Additionally, they may be responsible for setting team priorities, providing training, and liaising with other IT departments to implement new technologies or improve processes. This balance requires strong organizational and leadership skills, as well as the ability to stay current with emerging desktop and end-user technologies.

What does a Lead Desktop Support Analyst do?

A Lead Desktop Support Analyst oversees the technical support provided to users for their desktop computers, software, and other IT equipment. They are responsible for troubleshooting complex issues, managing a team of support analysts, and ensuring that service requests are resolved efficiently. Additionally, they may coordinate with other IT departments, maintain documentation, and implement best practices for desktop support. Their role often includes training new staff and evaluating the effectiveness of support processes.

What is the difference between Lead Desktop Support Analyst vs Desktop Support Technician?

AspectLead Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, coordinates projectsProvides technical support to end-users, troubleshoots hardware/software issues
ResponsibilitiesLead support efforts, mentor staff, implement solutionsResolve user issues, install hardware/software, perform maintenance

The Lead Desktop Support Analyst typically has more leadership responsibilities, overseeing support teams and managing escalations, while the Desktop Support Technician focuses on direct technical support and troubleshooting. Both roles require similar certifications and work in IT support environments, but the lead position involves additional managerial duties.

More about Lead Desktop Support Analyst jobs
What cities are hiring for Lead Desktop Support Analyst jobs? Cities with the most Lead Desktop Support Analyst job openings:
What job categories do people searching Lead Desktop Support Analyst jobs look for? The top searched job categories for Lead Desktop Support Analyst jobs are:
Lead Desktop Support Analyst jobs near you
Infographic showing various Lead Desktop Support Analyst job openings in the United States as of May 2026, with employment types broken down into 6% Full Time, 43% Part Time, 6% Temporary, and 45% Contract. Highlights an 50% Physical, 33% Hybrid, and 17% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
DESKTOP SUPPORT ANALYST

DESKTOP SUPPORT ANALYST

American Pacific Mortgage

Sacramento, CA • On-site

$27 - $35/hr

Full-time

Posted 6 days ago

Job description

Job Posting: Desktop Support Analyst (On-Site – Roseville)

Department: Information Technology
Location: Roseville, CA
Position Type: Full-Time, Onsite
Reports To: IT Manager

Position Summary

The Desktop Support Analyst provides onsite deskside support for employees, resolves daily service requests, and acts as the primary escalation point for the Tier 1 Help Desk. This role ensures the availability, reliability, and performance of end-user technology and supports key IT operations.

Key Responsibilities

  • Monitor the ITSM ticketing system; assign, resolve, or escalate incoming requests.
  • Provide remote and onsite support for hardware, software, networking, and account-related issues within established SLAs.
  • Assist users with technical needs and general inquiries.
  • Perform account management tasks, including onboarding, offboarding, and access adjustments.
  • Manage and track IT assets, including imaging, deployment, break/fix, and inventory updates.
  • Lift, move, and set up hardware such as PCs, monitors, and printers.
  • Process RMAs and coordinate with vendors for hardware replacement.
  • Conduct basic server, network, and UCaaS administration when required.
  • Maintain accurate ticket documentation, troubleshooting notes, and follow-up communication.
  • Collaborate with engineering teams to resolve escalated or recurring technical issues.
  • Create and update technical documentation, job aids, and knowledge base articles.
  • Perform additional duties as assigned by management.

Required Qualifications

  • 2+ years of experience in a Tier 1 IT Help Desk or desktop support environment.
  • Hands-on experience troubleshooting Windows hardware, drivers, and components.
  • Proficiency in:
    • Windows 10+ Enterprise & macOS
    • Microsoft Office 365 Suite
    • Microsoft 365 Administration
    • Microsoft Intune
    • Microsoft Exchange
    • Active Directory / Azure AD hybrid environments
    • Networking fundamentals (wired/wireless)
    • Android & iOS mobile devices
    • Printers (network and local)
    • Antivirus tools
    • Remote support platforms

Skills & Competencies

Problem Solving: Strong analytical abilities; resourceful in identifying solutions.
Attention to Detail: Accurate documentation; effective multitasking; organized.
Communication: Clear, professional verbal and written communication; customer focused.
Customer Service: Demonstrates empathy, patience, active listening, and adaptability.
Teamwork: Works well independently and collaboratively, respectfully.

Physical Requirements

  • Ability to lift up to 75 lbs with reasonable accommodation.
  • Ability to stand or sit for extended periods.

Preferred Certifications

  • Microsoft Technology Associate (MTA)
  • Apple Certified Mac Technician (ACMT)
  • CompTIA A+
  • HDI Customer Service Representative (HDI-CSR)

Work Environment

  • 100% on-site role in Roseville.

APMC Culture

We are committed to fostering a culture of Respect, Transparency, and Scrappiness.
Employees are encouraged to support:

  • APMCares, our charitable organization dedicated to helping APM families and local communities.
  • Office of Diversity, which promotes diversity within our workforce and the communities we serve.

Apply