ZipRecruiter

Log In

1

Lead Desktop Support Analyst Jobs (NOW HIRING)

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with your most updated resume if you are interested. To support the daily activities of the Desktop ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$25/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

Kforce Technology Staffing

Desktop Support Analyst

Tampa, FL · On-site

$21.25 - $28.50/hr

Summary: The Desktop Support Analyst has a primary function to provide personalized service to Business Partners by identifying sources of customer technology-related problems and providing a ...

New

Altera Digital Health

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

US Tech Solutions

Desktop Support Analyst

Sunnyvale, CA · On-site

$27.25 - $36.75/hr

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals, iPads, and associated peripherals ...

Connection

Desktop Support Analyst

Chicago, IL · On-site

$24 - $32.25/hr

They are seeking a Desktop Support Analyst to provide a balanced mix of Help Desk and Desktop support, focusing on delivering exceptional service to end users in a corporate setting. Responsibilities ...

Barrow Wise Consulting

Desktop Support Analyst

New York, NY

$25.50 - $34.25/hr

The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project ... lead technicians or the appropriate support groups. * Perform user password resets in Active ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Altera Digital Health

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harriscomputer

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$25/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$25/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

Robert Half

Desktop Support Analyst

Oklahoma City, OK · On-site

$21.50 - $29/hr

We are looking for a Desktop Support Analyst to deliver hands-on technical assistance for employees across a distributed organization in Oklahoma City, Oklahoma. This Contract position focuses on ...

Posted today

next page

Showing results 1-20

All JobsLead Desktop Support Analyst Jobs

Lead Desktop Support Analyst information

See salary details

$14

$31

$56

How much do lead desktop support analyst jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for lead desktop support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is the difference between Lead Desktop Support Analyst vs Desktop Support Technician?

AspectLead Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, coordinates projectsProvides technical support to end-users, troubleshoots hardware/software issues
ResponsibilitiesLead support efforts, mentor staff, implement solutionsResolve user issues, install hardware/software, perform maintenance

The Lead Desktop Support Analyst typically has more leadership responsibilities, overseeing support teams and managing escalations, while the Desktop Support Technician focuses on direct technical support and troubleshooting. Both roles require similar certifications and work in IT support environments, but the lead position involves additional managerial duties.

What are the key skills and qualifications needed to thrive as a Lead Desktop Support Analyst, and why are they important?

To thrive as a Lead Desktop Support Analyst, you need expertise in troubleshooting hardware and software issues, a strong understanding of operating systems, and relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and enterprise deployment software is typically required. Excellent problem-solving abilities, leadership, and strong communication skills help in managing teams and delivering exceptional end-user support. These skills are crucial for efficiently resolving technical problems, guiding support teams, and maintaining high productivity within an organization.

How does a Lead Desktop Support Analyst typically balance hands-on technical work with managing a support team?

A Lead Desktop Support Analyst often splits their time between resolving complex technical issues and overseeing a team of support technicians. They serve as an escalation point for advanced problems, mentor junior staff, and help coordinate workflow to ensure efficient ticket resolution. Additionally, they may be responsible for setting team priorities, providing training, and liaising with other IT departments to implement new technologies or improve processes. This balance requires strong organizational and leadership skills, as well as the ability to stay current with emerging desktop and end-user technologies.

What does a Lead Desktop Support Analyst do?

A Lead Desktop Support Analyst oversees the technical support provided to users for their desktop computers, software, and other IT equipment. They are responsible for troubleshooting complex issues, managing a team of support analysts, and ensuring that service requests are resolved efficiently. Additionally, they may coordinate with other IT departments, maintain documentation, and implement best practices for desktop support. Their role often includes training new staff and evaluating the effectiveness of support processes.
More about Lead Desktop Support Analyst jobs
What job categories do people searching Lead Desktop Support Analyst jobs look for? The top searched job categories for Lead Desktop Support Analyst jobs are:
Lead Desktop Support Analyst jobs near you
Infographic showing various Lead Desktop Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Desktop Support Analyst

Amicis Global

White Plains, NY • On-site

$25 - $35/hr

Contractor

Re-posted yesterday

Job description

Title: Desktop Support Analyst 
Location: White Plains, NY 10601
Duration: 12+ Months
 
Kindly help me with your most updated resume if you are interested.
 
To support the daily activities of the Desktop Support computing systems including the implementation, maintenance, enhancement, and documentation of desktop Operating Systems applications and hardware; to promote procedures and standards and disseminate information to the user communities; and to provide complex level Help Desk-type services for hardware, software, and applications support.
Job Functions & Responsibilities:
Under direct supervision.
Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal).
Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
Assist with the implementation of new projects as needed.
Work with IT staff on developing new policies or procedures.
Order computer supplies related to his or her area of responsibility.
For system outages – escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required.
Assist Desktop Support team in evaluating new hardware / software technology to meet the business needs of our customers.
The candidate will oversee hardware/ software maintenance agreements and put forth necessary quotes to procure the required items.
Candidates will be required to support mobile devices in and out of the office.
On adhoc basis customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue staff members are required to assist the customer to the best of their ability.
 
Skills:
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date.
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
 
Education & Certifications:
Bachelor's Degree in computer science, engineering or related technical or business discipline.
Minimum 4 years quality experience
Experience in desktop support operating systems.
Advanced degree, training, professional affiliations desirable.
Location: White Plains, NY 10601
Duration: 12+ Months
 
Kindly help me with your most updated resume if you are interested.
 
To support the daily activities of the Desktop Support computing systems including the implementation, maintenance, enhancement, and documentation of desktop Operating Systems applications and hardware; to promote procedures and standards and disseminate information to the user communities; and to provide complex level Help Desk-type services for hardware, software, and applications support.
Job Functions & Responsibilities:
Under direct supervision.
Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal).
Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
Assist with the implementation of new projects as needed.
Work with IT staff on developing new policies or procedures.
Order computer supplies related to his or her area of responsibility.
For system outages – escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required.
Assist Desktop Support team in evaluating new hardware / software technology to meet the business needs of our customers.
The candidate will oversee hardware/ software maintenance agreements and put forth necessary quotes to procure the required items.
Candidates will be required to support mobile devices in and out of the office.
On adhoc basis customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue staff members are required to assist the customer to the best of their ability.
 
Skills:
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date.
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
 
Education & Certifications:
Bachelor's Degree in computer science, engineering or related technical or business discipline.
Minimum 4 years quality experience
Experience in desktop support operating systems.
Advanced degree, training, professional affiliations desirable.