1

Lead Desktop Support Analyst Jobs (NOW HIRING)

Desktop Support Analyst

Irvine, PA · On-site

$19.25 - $26/hr

We are looking for a Desktop Support Analyst to join a manufacturing environment in Stow, Ohio on a contract assignment. This role will focus on hands-on desktop support, workstation updates, and end ...

Desktop Support Analyst

Stow, OH · On-site

$21.25 - $28.50/hr

We are looking for a Desktop Support Analyst to support a short-term contract assignment in Stow, Ohio within a manufacturing environment. This role will focus on preparing, updating, and maintaining ...

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This Long-term Contract opportunity is ideal for someone who communicates ...

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

Desktop Support Analyst

Tampa, FL · On-site

$22 - $29.50/hr

They are seeking a Desktop Support Analyst to deliver exceptional customer service, provide comprehensive desktop support, and maintain accurate documentation of technical procedures.

New

Desktop Support Analyst

Tampa, FL · On-site

$22 - $29.50/hr

ICONMA is a Media, Information and Services company seeking a Desktop Support Analyst for their ... Lead and supervises IT projects as directed by the Regional Manager. • In depth knowledge of ...

New

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with your most updated resume if you are interested. To support the daily activities of the Desktop ...

Desktop Support Analyst

New York, NY · On-site

$25.50 - $34.25/hr

The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project ... lead technicians or the appropriate support groups. * Perform user password resets in Active ...

Desktop Support Analyst- H

Elizabeth, NJ

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Desktop Support Analyst- H

Elizabeth, NJ

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Desktop Support Analyst- H

Elizabeth, NJ

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

next page

Showing results 1-20

Lead Desktop Support Analyst information

See salary details

$14

$31

$56

How much do lead desktop support analyst jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for lead desktop support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is the difference between Lead Desktop Support Analyst vs Desktop Support Technician?

AspectLead Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, coordinates projectsProvides technical support to end-users, troubleshoots hardware/software issues
ResponsibilitiesLead support efforts, mentor staff, implement solutionsResolve user issues, install hardware/software, perform maintenance

The Lead Desktop Support Analyst typically has more leadership responsibilities, overseeing support teams and managing escalations, while the Desktop Support Technician focuses on direct technical support and troubleshooting. Both roles require similar certifications and work in IT support environments, but the lead position involves additional managerial duties.

What are the key skills and qualifications needed to thrive as a Lead Desktop Support Analyst, and why are they important?

To thrive as a Lead Desktop Support Analyst, you need expertise in troubleshooting hardware and software issues, a strong understanding of operating systems, and relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and enterprise deployment software is typically required. Excellent problem-solving abilities, leadership, and strong communication skills help in managing teams and delivering exceptional end-user support. These skills are crucial for efficiently resolving technical problems, guiding support teams, and maintaining high productivity within an organization.

How does a Lead Desktop Support Analyst typically balance hands-on technical work with managing a support team?

A Lead Desktop Support Analyst often splits their time between resolving complex technical issues and overseeing a team of support technicians. They serve as an escalation point for advanced problems, mentor junior staff, and help coordinate workflow to ensure efficient ticket resolution. Additionally, they may be responsible for setting team priorities, providing training, and liaising with other IT departments to implement new technologies or improve processes. This balance requires strong organizational and leadership skills, as well as the ability to stay current with emerging desktop and end-user technologies.

What does a Lead Desktop Support Analyst do?

A Lead Desktop Support Analyst oversees the technical support provided to users for their desktop computers, software, and other IT equipment. They are responsible for troubleshooting complex issues, managing a team of support analysts, and ensuring that service requests are resolved efficiently. Additionally, they may coordinate with other IT departments, maintain documentation, and implement best practices for desktop support. Their role often includes training new staff and evaluating the effectiveness of support processes.
More about Lead Desktop Support Analyst jobs
What cities are hiring for Lead Desktop Support Analyst jobs? Cities with the most Lead Desktop Support Analyst job openings:
Infographic showing various Lead Desktop Support Analyst job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Desktop Support Analyst

Desktop Support Analyst

Robert Half

Irvine, PA • On-site

$19.25 - $26/hr

Temporary

Posted 13 days ago


Job description

We are looking for a Desktop Support Analyst to join a manufacturing environment in Stow, Ohio on a contract assignment. This role will focus on hands-on desktop support, workstation updates, and end-user assistance to help complete a defined backlog of systems in a timely manner. The ideal candidate brings strong technical troubleshooting skills, experience with Windows environments, and the ability to coordinate effectively with site teams to keep hardware refresh and support activities moving forward.


Responsibilities:

• Provide on-site desktop support for users by diagnosing and resolving hardware, software, and operating system issues.

• Update and configure Windows 10 and Windows 11 workstations to meet current technical and business requirements.

• Manage a defined queue of devices requiring attention and complete system work within established project timelines.

• Perform workstation setup, reconfiguration, and validation to ensure devices are ready for end-user use after updates.

• Support Active Directory tasks such as user account assistance, access checks, and basic device-related administration.

• Apply configuration standards and document completed work to maintain consistency across supported systems.

• Coordinate with business units and local stakeholders to schedule device availability and improve completion rates for remaining machines.

• Escalate complex technical problems when needed and communicate progress, risks, and blockers to project leads.

• Hands-on experience in desktop support within a corporate or manufacturing environment.
• Working knowledge of computer hardware, including installation, troubleshooting, and replacement of desktop components.
• Experience supporting Microsoft Windows 10 and Windows 11 operating systems.
• Familiarity with Active Directory for basic user and device support tasks.
• Understanding of configuration management practices and standardized workstation deployment processes.
• Ability to manage multiple support tasks efficiently in a fast-paced, deadline-driven Contract assignment.
• Strong communication skills with the ability to work directly with end users and cross-functional teams.

Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948