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Lead Desktop Support Analyst Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$21.50 - $29/hr

DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting, communication, and collaboration. The role involves providing advanced technical support, managing user incidents, and ...

CRH Healthcare, LLC

Desktop Support Analyst

Atlanta, GA

$22 - $29.75/hr

Desktop Support Analyst Vinings,GA Why CRH: Founded in 2012, CRH Healthcare (CRH) owns and operates in three regions. While each region has different brands, each brand is operated with the same ...

Apex Systems

Desktop Support Analyst

Merrifield, VA

$19 - $24.05/hr

Role: Desktop Support Analyst Supporting: Large Financial Services Client Location: Vienna, VA (Onsite) Assignment Type: Contract Only Duration: ~ 8 months Role Overview: This is an exciting ...

JACAM

Desktop Support Analyst I

Hobbs, NM

$20.25 - $27/hr

The Desktop Support Analyst will also be the main point of contact for employee who are experiencing computer/technology issues. WORK ENVIRONMENT: A controlled atmosphere set within an office ...

Intellectt INC

Desktop Support Analyst III

New York, NY · On-site

$25.50 - $34.25/hr

New York, NY, USA, 10177 Duration: 05 Months Position Summary The Desktop Support Analyst Consultant is responsible for delivering high-quality, responsive desktop support services to end users. This ...

ARES Corporation

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

The Desktop Support Analyst plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software and mobile device troubleshooting, employing a high ...

Jacam

Desktop Support Analyst I

Hobbs, NM · On-site

$20.25 - $27/hr

The Desktop Support Analyst will also be the main point of contact for employee who are experiencing computer/technology issues. WORK ENVIRONMENT: A controlled atmosphere set within an office ...

US Tech Solutions

Desktop Support Analyst#

Bronx, NY · Hybrid

$29/hr

The Desktop Support Analyst provides hands on technical support to end users across the organization, ensuring timely resolution of incidents and service requests. * The role focuses on delivering ...

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Lead Desktop Support Analyst information

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How much do lead desktop support analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for lead desktop support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Lead Desktop Support Analyst, and why are they important?

To thrive as a Lead Desktop Support Analyst, you need expertise in troubleshooting hardware and software issues, a strong understanding of operating systems, and relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and enterprise deployment software is typically required. Excellent problem-solving abilities, leadership, and strong communication skills help in managing teams and delivering exceptional end-user support. These skills are crucial for efficiently resolving technical problems, guiding support teams, and maintaining high productivity within an organization.

How does a Lead Desktop Support Analyst typically balance hands-on technical work with managing a support team?

A Lead Desktop Support Analyst often splits their time between resolving complex technical issues and overseeing a team of support technicians. They serve as an escalation point for advanced problems, mentor junior staff, and help coordinate workflow to ensure efficient ticket resolution. Additionally, they may be responsible for setting team priorities, providing training, and liaising with other IT departments to implement new technologies or improve processes. This balance requires strong organizational and leadership skills, as well as the ability to stay current with emerging desktop and end-user technologies.

What does a Lead Desktop Support Analyst do?

A Lead Desktop Support Analyst oversees the technical support provided to users for their desktop computers, software, and other IT equipment. They are responsible for troubleshooting complex issues, managing a team of support analysts, and ensuring that service requests are resolved efficiently. Additionally, they may coordinate with other IT departments, maintain documentation, and implement best practices for desktop support. Their role often includes training new staff and evaluating the effectiveness of support processes.

What is the difference between Lead Desktop Support Analyst vs Desktop Support Technician?

AspectLead Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, coordinates projectsProvides technical support to end-users, troubleshoots hardware/software issues
ResponsibilitiesLead support efforts, mentor staff, implement solutionsResolve user issues, install hardware/software, perform maintenance

The Lead Desktop Support Analyst typically has more leadership responsibilities, overseeing support teams and managing escalations, while the Desktop Support Technician focuses on direct technical support and troubleshooting. Both roles require similar certifications and work in IT support environments, but the lead position involves additional managerial duties.

More about Lead Desktop Support Analyst jobs
What cities are hiring for Lead Desktop Support Analyst jobs? Cities with the most Lead Desktop Support Analyst job openings:
What job categories do people searching Lead Desktop Support Analyst jobs look for? The top searched job categories for Lead Desktop Support Analyst jobs are:
Lead Desktop Support Analyst jobs near you
Infographic showing various Lead Desktop Support Analyst job openings in the United States as of May 2026, with employment types broken down into 6% Full Time, 43% Part Time, 6% Temporary, and 45% Contract. Highlights an 50% Physical, 33% Hybrid, and 17% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Desktop Support Analyst II

Desktop Support Analyst II

DYOPATH

Tucson, AZ • On-site

$21.50 - $29/hr

Full-time

Posted 7 days ago

Dyopath rating

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

136th of 204 rated it services

Job description

Job Summary:
DYOPATH is seeking a Desktop Support Analyst II who excels in troubleshooting, communication, and collaboration. The role involves providing advanced technical support, managing user incidents, and mentoring junior team members to enhance operational efficiency and user satisfaction.
Responsibilities:
• Provide advanced technical support for desktops, laptops, mobile devices, and peripherals
• Analyze and resolve complex user incidents and service requests
• Install, deploy, and maintain hardware and software systems
• Troubleshoot issues via in-person, phone, or chat support
• Manage and resolve tickets using internal or client ticketing systems while meeting SLAs
• Perform system updates, including Microsoft security patches, antivirus updates, and application upgrades
• Support networking-related issues and endpoint connectivity
• Order and manage hardware parts for maintenance and repairs
• Create, update, and maintain knowledge base documentation
• Act as a liaison with third-party vendors and technicians
• Conduct root cause analysis (RCA) for recurring issues
• Document processes and develop clear procedures for self-service capabilities
• Mentor and support Level I and Associate Desktop Support Analysts
• Participate in continuous improvement initiatives and operational enhancements
Qualifications:
Required:
• Bachelor’s degree in Computer Science, IT, or related field OR 4+ years of equivalent work experience
• A+ Certification
• Strong experience supporting PC hardware and peripheral devices
• Intermediate to advanced troubleshooting skills (hardware & software)
• Experience with Microsoft O365 Suite and SharePoint
• Familiarity with Active Directory and user support
• Knowledge of ITIL or change management practices
• Ability to perform root cause analysis (RCA)
• Proficiency with ticketing systems and incident tracking
• Excellent written and verbal communication skills
• Strong customer service mindset
• Valid driver’s license with acceptable driving record
• Ability to pass a background check prior to hire
• Highly detail-oriented with strong organizational skills
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Collaborative team player with sound judgment
Preferred:
• Network+ Certification
• Prior experience as a Desktop Support Analyst I
• Experience supporting mobile devices
Company:
Dyopath specializes in IT outsourcing, education, connectivity, IT consulting, managed security, virtualization & cloud computing services. Founded in 1994, the company is headquartered in Houston, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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