ZipRecruiter

Log In

1

Lead Desktop Support Analyst Jobs (NOW HIRING)

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour ... Many of Addison's job openings lead to potential permanent employment • Connections: You connect ...

DYOPATH

Desktop Support Analyst I

Waco, TX

$22/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

DYOPATH

Desktop Support Analyst I

Whitsett, NC · On-site

$24.14/hr

Join Our Team as a Desktop Support Analyst Are you energized by solving technical issues and helping end users stay productive and connected? We are seeking a detail-oriented Desktop Support Analyst ...

Pyramid Consulting, Inc

Desktop Support Analyst

Irving, TX · On-site

$21.50 - $29/hr

Pyramid Consulting, Inc. is seeking a talented Desktop Support Analyst for a long-term contract opportunity. The role involves providing front-line technical support to end users, troubleshooting ...

DYOPATH

Desktop Support Analyst I

Houston, TX · On-site

$22.50/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical issues and helping users stay productive? DYOPATH is seeking a detail-oriented Desktop Support Analyst I who thrives ...

DYOPATH

Desktop Support Analyst I

Houston, TX

$22.50/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical issues and helping users stay productive? DYOPATH is seeking a detail-oriented Desktop Support Analyst I who thrives ...

DYOPATH

Desktop Support Analyst I

Houston, TX · On-site

$22.50/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical issues and helping users stay productive? DYOPATH is seeking a detail-oriented Desktop Support Analyst I who thrives ...

DYOPATH

Desktop Support Analyst I

Whitsett, NC · On-site

$24.14/hr

Join Our Team as a Desktop Support Analyst Are you energized by solving technical issues and helping end users stay productive and connected? We are seeking a detail-oriented Desktop Support Analyst ...

Pyramid Consulting, Inc

Desktop Support Analyst

Baltimore, MD · On-site

$23 - $31/hr

Pyramid Consulting, Inc. is a leading IT industry company, and they are seeking a talented Desktop Support Analyst for a 12+ month contract opportunity. The role involves providing Level 2 technical ...

DYOPATH

Desktop Support Analyst I

Whitsett, NC · On-site

$24.14/hr

Join Our Team as a Desktop Support Analyst Are you energized by solving technical issues and helping end users stay productive and connected? We are seeking a detail-oriented Desktop Support Analyst ...

Cognizant

Desktop Support Analyst

Charlotte, NC · On-site

$22.75 - $30.50/hr

The Desktop Support Analyst is responsible for delivering onsite and remote support to end users ... Lead and execute deployment activities, including software releases, system upgrades, patches, and ...

JACAM

Desktop Support Analyst I

Hobbs, NM · On-site

$20.25 - $27/hr

The Desktop Support Analyst will also be the main point of contact for employee who are experiencing computer/technology issues. WORK ENVIRONMENT: A controlled atmosphere set within an office ...

Infojini Inc

Desktop Support Analyst

Washington, DC · On-site

$26.25 - $35.50/hr

Desktop Support Analyst (1st Shift) Location: Washington, DC Duration: 12 months The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 ...

next page

Showing results 1-20

All JobsLead Desktop Support Analyst Jobs

Lead Desktop Support Analyst information

See salary details

$14

$31

$56

How much do lead desktop support analyst jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for lead desktop support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What is the difference between Lead Desktop Support Analyst vs Desktop Support Technician?

AspectLead Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, coordinates projectsProvides technical support to end-users, troubleshoots hardware/software issues
ResponsibilitiesLead support efforts, mentor staff, implement solutionsResolve user issues, install hardware/software, perform maintenance

The Lead Desktop Support Analyst typically has more leadership responsibilities, overseeing support teams and managing escalations, while the Desktop Support Technician focuses on direct technical support and troubleshooting. Both roles require similar certifications and work in IT support environments, but the lead position involves additional managerial duties.

What are the key skills and qualifications needed to thrive as a Lead Desktop Support Analyst, and why are they important?

To thrive as a Lead Desktop Support Analyst, you need expertise in troubleshooting hardware and software issues, a strong understanding of operating systems, and relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote support tools, ticketing systems, and enterprise deployment software is typically required. Excellent problem-solving abilities, leadership, and strong communication skills help in managing teams and delivering exceptional end-user support. These skills are crucial for efficiently resolving technical problems, guiding support teams, and maintaining high productivity within an organization.

How does a Lead Desktop Support Analyst typically balance hands-on technical work with managing a support team?

A Lead Desktop Support Analyst often splits their time between resolving complex technical issues and overseeing a team of support technicians. They serve as an escalation point for advanced problems, mentor junior staff, and help coordinate workflow to ensure efficient ticket resolution. Additionally, they may be responsible for setting team priorities, providing training, and liaising with other IT departments to implement new technologies or improve processes. This balance requires strong organizational and leadership skills, as well as the ability to stay current with emerging desktop and end-user technologies.

What does a Lead Desktop Support Analyst do?

A Lead Desktop Support Analyst oversees the technical support provided to users for their desktop computers, software, and other IT equipment. They are responsible for troubleshooting complex issues, managing a team of support analysts, and ensuring that service requests are resolved efficiently. Additionally, they may coordinate with other IT departments, maintain documentation, and implement best practices for desktop support. Their role often includes training new staff and evaluating the effectiveness of support processes.
More about Lead Desktop Support Analyst jobs
What job categories do people searching Lead Desktop Support Analyst jobs look for? The top searched job categories for Lead Desktop Support Analyst jobs are:
Lead Desktop Support Analyst jobs near you
Infographic showing various Lead Desktop Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Desktop Support Analyst

Desktop Support Analyst

360 IT Professionals

Indianapolis, IN

$22.25 - $29.75/hr

Contractor

Re-posted 7 days ago

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Job ID : 0002606359

Role : Desktop Support Analyst

Location : Indianapolis IN 46240

Duration : 6-12 Months


Job Description:

Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft.

Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications.

Bachelor's Degree or equivalent.

1-2 years related work experience.

Position Summary

This is a driving position must use own vehicle and pass motor vehicle check.

- Provide technical support on operational or maintenance aspects of system equipment.

- Diagnose mechanical, hardware, software and systems failures, using established procedures.

- Basic technical understanding of Wi Fi networks, switches and routers.

- Perform remote, on-site or in-house servicing and/or repair of company products/services.

- Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11

- Wyse Thin Appliance using Citrix

- Signature Capture Device

- Receipt Printer

- Corded Scanner

- Netgear/Aruba Router

Position Requirements

Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines.

Reliable transportation as needed to move between sites throughout the day as necessary

Basic Qualifications

High school diploma or equivalent

One year technical support experience

One year customer service experience

Regards,

Happy Singh

Sr.Technical Recruiter

Office: 972-455-8296

happy.singh(@)mcpsinc.com

Additional Information

Thanks and Regards,

Happy Singh

Office: 972-455-8296

happy.singh(@)mcpsinc.com

Apply