ZipRecruiter

Log In

1

Technical Support Tier Ii Jobs (NOW HIRING)

DecisionPoint | Cortek

Tier 2 Customer Support Lead

The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue management, coordinates with engineering and cybersecurity teams for escalated issues, and ensures Tier 2 ...

GDIT

$21.82 - $29.52/hr

Yes COMSEC Tier 2 Technical Support Desk Technician Overview The COMSEC Tier 2 Technical Support Technician provides critical frontline support to Army COMSEC users, troubleshooting specialized ...

previous page

Showing results 41-60

All JobsTechnical Support Tier Ii Jobs

Technical Support Tier Ii information

See salary details

$14

$26

$44

How much do technical support tier ii jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support tier ii in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Tier II?

To excel as a Technical Support Tier II, you need in-depth troubleshooting skills, strong knowledge of operating systems and networks, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are common requirements. Excellent problem-solving abilities, patience, and clear communication distinguish top performers in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are crucial for business continuity.

What is the difference between Technical Support Tier II vs Technical Support Specialist?

AspectTechnical Support Tier IITechnical Support Specialist
CertificationsCompTIA A+, Network+ or similarCompTIA A+, Network+ or similar
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, call centers, on-site support
ResponsibilitiesAdvanced troubleshooting, escalations, hardware/software issuesCustomer assistance, issue resolution, basic troubleshooting
Industry UsageIT, tech support, telecommunicationsIT, tech support, telecommunications

Technical Support Tier II professionals handle more complex issues and escalations compared to Technical Support Specialists, who focus on basic troubleshooting and customer assistance. Tier II roles require similar certifications and are commonly found in the same work environments, but involve a higher level of technical expertise and problem resolution.

How does a Technical Support Tier II typically collaborate with other teams to resolve complex technical issues?

Technical Support Tier II specialists often work closely with Tier I support, engineering, and product teams to resolve more complex customer issues. When a problem can't be solved with standard troubleshooting, Tier II will gather detailed information and escalate or consult with the appropriate team, such as developers for software bugs or network engineers for connectivity issues. Regular communication and documentation are essential, ensuring all teams are aligned and the customer receives timely updates. This collaborative approach not only speeds up resolution but also provides learning opportunities for both the support and technical teams.

What are the roles and responsibilities of a Technical Support Tier II?

Technical Support Tier II professionals handle more complex technical issues that frontline (Tier I) support cannot resolve. Their responsibilities include diagnosing and troubleshooting advanced hardware, software, or network problems, providing solutions to customers or end-users, and escalating unresolved cases to higher-level support if necessary. They often collaborate closely with engineering or product teams to resolve recurring issues and may assist in creating documentation or training materials for users and other support staff.
More about Technical Support Tier Ii jobs
What job categories do people searching Technical Support Tier Ii jobs look for? The top searched job categories for Technical Support Tier Ii jobs are:
Technical Support Tier Ii jobs near you
Infographic showing various Technical Support Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Specialist, Tier 2

SPECTRIO LLC

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, PTO

Posted 5 days ago

Job description

Description

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. 


Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.


As part of the Tampa Bay Business Journal's "Fast 50" and "Tampa Bay 200," as well as being honored 11 times on the Inc. 5000. Spectrio's digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!  


For more information, visit www.Spectrio.com.


This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.


Primary Objective:

The Technical Support Specialist, Tier 2 is passionate about the Spectrio brand and products while providing technical support for end users.


Responsibilities include:

  • Provide technical support over the phone to end users.
  • Comprehend and apply technical information, and present technical information to customers in a non-technical manner.
  • Perform data entry duties, monitor, operate or coordinate and assist others in the operation of computer hardware, software, and peripherals. 
  • Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments. 
  • Update supervisor on status of projects or technical issues.
  • Assist with the creation and documentation of technical knowledge base for common issues experienced by end users.
  • Perform other duties as assigned.

Requirements

  • 2+ years of related experience with computers and providing customer service in a call center environment.
  • A.S. in Computer Science preferred.
  • Previous CRM and ERP experience preferred.
  • Experience using NetSuite, Google Suite, and other basic computer related skills.
  • Ability to effectively prioritize and execute tasks and adapt to change.
  • Ability to work under pressure with interruptions and challenging deadlines.
  • Must show aptitude and desire to learn new skills on the job.
  • Analytical and problem-solving abilities.
  • Team-oriented, collaborative and have a positive attitude.
  • Strong customer-service orientation with ability to be courteous and helpful.

Remote Work & Benefits at Spectrio

  • Work From Home - Remote Culture 
  • With an Internet Allowance per month 
  • Vacation/Personal Time: Prorated PTO that accrues per pay period after 30 days of employment.
  • < 3 Years of Service: 15 days per year.
  • 3-5 Years of Service: 17 days per year.
  • 5+ Years of Service: 20 days per year.
  • Paid Sick Leave: All employees accrue up to 40 hours (5 days) of sick time per year.
  • Company Paid Holidays: 10 observed holidays per year
  • Medical Insurance: Three plan options (Low HSA, Mid, and High Plans) Dental Insurance: High and Low PPO plan options & Vision Insurance.
  • Basic Life Insurance: $50,000 policy, 100% employer-paid.
  • Short-Term Disability: 100% employer-paid; covers 60% of weekly salary for up to 26 weeks.
  • Voluntary Benefits: Optional purchase of Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity.
  • Pet Benefits Plan
  • Employee Assistance Program (EAP): Confidential 24/7 support

Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.


To ensure candidate authenticity and data security during remote interviews, Spectrio may request visual photo identification verification during virtual meetings.


This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.

Apply