Role Overview The Tier 2 Technical Support Specialist provides indepth technical support for incidents and service requests escalated from Tier 1. This role requires strong analytical troubleshooting ...
Role Overview The Tier 2 Technical Support Specialist provides indepth technical support for incidents and service requests escalated from Tier 1. This role requires strong analytical troubleshooting ...
Tier 2 - Technical Support Specialist
Lebanon, IN · On-site
$55K - $65K/yr
Role Overview The Tier 2 Technical Support Specialist provides in-depth technical support for incidents and service requests escalated from Tier 1. This role requires strong analytical ...
Tier 2 - Technical Support Specialist
Lebanon, IN · On-site
$55K - $65K/yr
Role Overview The Tier 2 Technical Support Specialist provides in-depth technical support for incidents and service requests escalated from Tier 1. This role requires strong analytical ...
ORA_ON_SITE Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat ...
ORA_ON_SITE Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat ...
Technical Support Specialist Tier 2
Upper Saddle River, NJ · On-site
Medical
Dental
Vision
Retirement
PTO
EarthCam is seeking a Technical Support Tier 2/Network & Systems Operations Specialist to provide technical support for camera-based and IP video systems. This role focuses on backend troubleshooting ...
Quick apply
Technical Support Specialist Tier 2
Upper Saddle River, NJ · On-site
Medical
Dental
Vision
Retirement
PTO
EarthCam is seeking a Technical Support Tier 2/Network & Systems Operations Specialist to provide technical support for camera-based and IP video systems. This role focuses on backend troubleshooting ...
SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development ...
SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development ...
SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development ...
SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities Development ...
ORA_ON_SITE Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat ...
ORA_ON_SITE Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat ...
Tier Two Technical Support
Aberdeen, MD · On-site
$120K - $160K/yr
Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities ...
Tier Two Technical Support
Aberdeen, MD · On-site
$120K - $160K/yr
Description SAIC is seeking a Journeyman Tier Two Technical Support Analyst with Information Technology (IT) and communication systems experience in support of the U.S. Army Combat Capabilities ...
Technical Support Specialist Tier 2
Upper Saddle River, NJ · On-site
Medical
Dental
Vision
Retirement
PTO
EarthCam is seeking a Technical Support Tier 2/Network & Systems Operations Specialist to provide technical support for camera-based and IP video systems. This role focuses on backend troubleshooting ...
Technical Support Specialist Tier 2
Upper Saddle River, NJ · On-site
Medical
Dental
Vision
Retirement
PTO
EarthCam is seeking a Technical Support Tier 2/Network & Systems Operations Specialist to provide technical support for camera-based and IP video systems. This role focuses on backend troubleshooting ...
Tier 2 Technical Support Specialist
Jacksonville, FL · Hybrid
$25 - $28/hr
Medical
Dental
Vision
Life
Retirement
PTO
Tier 2 Technical Support Specialist Job Overview: The Tier 2 Technician is the bridge between basic technical support and specialized expertise. This role involves handling more complex technical ...
Tier 2 Technical Support Specialist
Jacksonville, FL · Hybrid
$25 - $28/hr
Medical
Dental
Vision
Life
Retirement
PTO
Tier 2 Technical Support Specialist Job Overview: The Tier 2 Technician is the bridge between basic technical support and specialized expertise. This role involves handling more complex technical ...
Help Desk Specialist II -Tier 2 Support
Orlando, FL · On-site
$52K - $55K/yr
... Tier II advanced technical support for incidents and requests transferred via ServiceNow ticket or warm-transferred telephone call. * Perform advanced (second level) remote troubleshooting for ...
Quick apply
Help Desk Specialist II -Tier 2 Support
Orlando, FL · On-site
$52K - $55K/yr
... Tier II advanced technical support for incidents and requests transferred via ServiceNow ticket or warm-transferred telephone call. * Perform advanced (second level) remote troubleshooting for ...
Technical Support, Tier 1
Austin, TX · On-site +1
$37K - $46K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify gaps in support documentation and contribute new or improved knowledge base articles * Collaborate ...
Technical Support, Tier 1
Austin, TX · On-site +1
$37K - $46K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify gaps in support documentation and contribute new or improved knowledge base articles * Collaborate ...
Technical Support, Tier 1
Austin, TX · On-site
$37K - $46K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify gaps in support documentation and contribute new or improved knowledge base articles * Collaborate ...
Technical Support, Tier 1
Austin, TX · On-site
$37K - $46K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify gaps in support documentation and contribute new or improved knowledge base articles * Collaborate ...
Technical Support - Tier 1
Irving, TX · On-site
We are seeking a Tier 1 Support Staff member to provide phone support technical assistance and troubleshooting to customers experiencing issues with the Sena product. This role requires strong ...
Quick apply
Technical Support - Tier 1
Irving, TX · On-site
We are seeking a Tier 1 Support Staff member to provide phone support technical assistance and troubleshooting to customers experiencing issues with the Sena product. This role requires strong ...
Title: Technical Support Analyst (Tier II) Location: Onsite (Washington, D.C.) Terms: Full-time Salary: 75-95K DOE Clearance: Active Top Secret with SCI eligibility required Travel: Position ...
Quick apply
Title: Technical Support Analyst (Tier II) Location: Onsite (Washington, D.C.) Terms: Full-time Salary: 75-95K DOE Clearance: Active Top Secret with SCI eligibility required Travel: Position ...
Tier 2 Technical Support
Lafayette, IN · On-site
... technical support. • Complete one (1) blog entry every two weeks for Abstract's web site. • Ensure the internal organizations backups are routinely completed and schedule test restores of the ...
Tier 2 Technical Support
Lafayette, IN · On-site
... technical support. • Complete one (1) blog entry every two weeks for Abstract's web site. • Ensure the internal organizations backups are routinely completed and schedule test restores of the ...
The Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products ...
New
The Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products ...
New
Tier 2 Customer Support Lead
Reston, VA · On-site
The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue management, coordinates with engineering and cybersecurity teams for escalated issues, and ensures Tier 2 ...
Tier 2 Customer Support Lead
Reston, VA · On-site
The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue management, coordinates with engineering and cybersecurity teams for escalated issues, and ensures Tier 2 ...
Technical Support Specialist - Tier II
Atlanta, GA · Hybrid
$2.0K/day
Medical
Dental
Vision
Retirement
PTO
The Position CallRail is looking for a Technical Support Specialist (Tier II) to join our team. Tier II specialists act as our senior technical detectives-taking point on complex integrations, data ...
Technical Support Specialist - Tier II
Atlanta, GA · Hybrid
$2.0K/day
Medical
Dental
Vision
Retirement
PTO
The Position CallRail is looking for a Technical Support Specialist (Tier II) to join our team. Tier II specialists act as our senior technical detectives-taking point on complex integrations, data ...
Technical Support Specialist - Tier II
Atlanta, GA · On-site +1
$2.0K/day
Medical
Dental
Vision
Retirement
PTO
The Position CallRail is looking for a Technical Support Specialist (Tier II) to join our team. Tier II specialists act as our senior technical detectives-taking point on complex integrations, data ...
Technical Support Specialist - Tier II
Atlanta, GA · On-site +1
$2.0K/day
Medical
Dental
Vision
Retirement
PTO
The Position CallRail is looking for a Technical Support Specialist (Tier II) to join our team. Tier II specialists act as our senior technical detectives-taking point on complex integrations, data ...
Technical Support Tier Ii information
See salary details
$14.42 - $17.18
14% of jobs
$18.62 is the 25th percentile. Wages below this are outliers.
$17.18 - $19.93
21% of jobs
$19.93 - $22.68
14% of jobs
The median wage is $22.85 / hr.
$22.68 - $25.44
18% of jobs
$27.31 is the 75th percentile. Wages above this are outliers.
$25.44 - $28.19
12% of jobs
$28.19 - $30.94
6% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.45
3% of jobs
$36.45 - $39.20
3% of jobs
$39.20 - $41.96
3% of jobs
$41.96 - $44.71
1% of jobs
$14
$26
$44
How much do technical support tier ii jobs pay per hour?
What are the key skills and qualifications needed to thrive as a Technical Support Tier II?
What is the difference between Technical Support Tier II vs Technical Support Specialist?
| Aspect | Technical Support Tier II | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ or similar | CompTIA A+, Network+ or similar |
| Work Environment | Help desks, call centers, on-site support | Help desks, call centers, on-site support |
| Responsibilities | Advanced troubleshooting, escalations, hardware/software issues | Customer assistance, issue resolution, basic troubleshooting |
| Industry Usage | IT, tech support, telecommunications | IT, tech support, telecommunications |
Technical Support Tier II professionals handle more complex issues and escalations compared to Technical Support Specialists, who focus on basic troubleshooting and customer assistance. Tier II roles require similar certifications and are commonly found in the same work environments, but involve a higher level of technical expertise and problem resolution.
How does a Technical Support Tier II typically collaborate with other teams to resolve complex technical issues?
What are the roles and responsibilities of a Technical Support Tier II?
What job categories do people searching Technical Support Tier Ii jobs look for?
The top searched job categories for Technical Support Tier Ii jobs are:

Full-time
Re-posted 9 days ago
Job description
Role Overview
The Tier 2 Technical Support Specialist provides indepth technical support for incidents and service requests escalated from Tier 1. This role requires strong analytical troubleshooting skills, the ability to resolve more complex system, network, and application issues, and a focus on rootcause diagnosis and incident
reduction. Tier 2 serves as a key bridge between frontline support and expertlevel engineering.
Key Responsibilities
Advanced Incident Resolution
- Resolve escalated incidents that exceed Tier 1 scope
- Troubleshoot issues involving:
- Operating systems, applications, and user environments
- Network connectivity, VPN, and basic routing/switching
- Servers, cloud services, and businesscritical systems
- Apply structured troubleshooting and diagnostic techniques
- Escalate to Tier 3 when issues require engineeringlevel expertise
Escalation & Problem Management
- Serve as primary escalation point for Tier 1 technicians
- Identify root causes of recurring incidents
- Document patterns, resolutions, and preventive steps
- Participate in postincident reviews and corrective actions
Documentation & Knowledge Sharing
- Create and maintain Tier 2 knowledge base articles
- Improve existing documentation to reduce repeat tickets
- Ensure accurate, detailed ticket documentation
- Share technical findings with Tier 1 and Tier 3 teams
Mentorship & Collaboration
- Provide technical guidance and coaching to Tier 1 technicians
- Collaborate with Tier 3 engineers, vendors, and project teams
- Support transition of projects into steadystate support
- Participate in oncall or afterhours escalation rotations as required
Key Result Areas (KRAs) & Performance Measures
KRA 1: Escalation Resolution Effectiveness
Measures
- Resolution time for Tier 2 escalated tickets
- Percentage of escalations resolved without Tier 3 involvement
- Quality of rootcause identification
KRA 2: Incident Reduction & Stability
Measures
- Reduction in repeat or recurring incidents
- Effectiveness of preventive fixes
- Improved system or service reliability
KRA 3: SLA & Process Compliance
Measures
- SLA adherence on escalated incidents
- Proper severity classification and escalation handling
- Compliance with support and security policies
KRA 4: Documentation & Knowledge Contribution
Measures
- Quality and usefulness of knowledge base articles
- Accuracy and completeness of ticket documentation
- Reduced Tier 1 escalations due to improved documentation
KRA 5: Team Support & Mentorship
Measures
- Tier 1 feedback and support effectiveness
- Quality of technical guidance provided
- Contribution to team skill development
Required Skills & Qualifications
Required
- 3-5 years of IT support experience in a Service Desk or MSP environment
- Strong troubleshooting skills across workstations, servers, applications, and networks
- Experience working with ticketing systems and SLAs
- Ability to communicate technical issues clearly to nontechnical users
- Strong documentation and analytical problemsolving skills
Preferred
- Experience in an MSP or multiclient environment
- Familiarity with cloud platforms, security tools, and vendor support processes
- Relevant technical certifications or equivalent handson experience
Career Progression
- This role serves as the primary pipeline for Tier 3 - Senior Technical Engineer
- Advancement is based on technical depth, rootcause effectiveness, documentation quality, and mentorship impact
Why This Role Matters
Tier 2 technicians significantly influence:
- SLA performance
- Customer satisfaction
- Reduction of reactive support
- The efficiency of Tier 3 resources
About Integrity Network Solutions
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