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Technical Support Tier Ii Jobs (NOW HIRING)

Solovis

Technical Support Engineer

The Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products ...

Solovis

Technical Support Engineer

The Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products ...

Solovis

Technical Support Engineer

The Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products ...

Solovis

Technical Support Engineer

The Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products ...

Decision Point

Tier 2 Customer Support Lead

Reston, VA · On-site

The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue management, coordinates with engineering and cybersecurity teams for escalated issues, and ensures Tier 2 ...

DecisionPoint | Cortek

Tier 2 Customer Support Lead

The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue management, coordinates with engineering and cybersecurity teams for escalated issues, and ensures Tier 2 ...

DecisionPoint | Cortek

Tier 2 Customer Support Lead

The Tier 2 Customer Support Lead provides hands-on technical support, leads day-to-day queue management, coordinates with engineering and cybersecurity teams for escalated issues, and ensures Tier 2 ...

Vets Hired

Tier 1 Technical Support

Edwards, CA · On-site

$37K - $47K/yr

Escalate complex issues to Tier 2 technical support. * Deploy desktop workstations and laptops. * Provide professional customer service and technical assistance. Required Qualifications * At least 2 ...

GDIT

$21.82 - $29.52/hr

Yes COMSEC Tier 2 Technical Support Desk Technician Overview The COMSEC Tier 2 Technical Support Technician provides critical frontline support to Army COMSEC users, troubleshooting specialized ...

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Technical Support Tier Ii information

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$44

How much do technical support tier ii jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support tier ii in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a Technical Support Tier II?

Technical Support Tier II professionals handle more complex technical issues that frontline (Tier I) support cannot resolve. Their responsibilities include diagnosing and troubleshooting advanced hardware, software, or network problems, providing solutions to customers or end-users, and escalating unresolved cases to higher-level support if necessary. They often collaborate closely with engineering or product teams to resolve recurring issues and may assist in creating documentation or training materials for users and other support staff.

How does a Technical Support Tier II typically collaborate with other teams to resolve complex technical issues?

Technical Support Tier II specialists often work closely with Tier I support, engineering, and product teams to resolve more complex customer issues. When a problem can't be solved with standard troubleshooting, Tier II will gather detailed information and escalate or consult with the appropriate team, such as developers for software bugs or network engineers for connectivity issues. Regular communication and documentation are essential, ensuring all teams are aligned and the customer receives timely updates. This collaborative approach not only speeds up resolution but also provides learning opportunities for both the support and technical teams.

What are the key skills and qualifications needed to thrive as a Technical Support Tier II?

To excel as a Technical Support Tier II, you need in-depth troubleshooting skills, strong knowledge of operating systems and networks, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are common requirements. Excellent problem-solving abilities, patience, and clear communication distinguish top performers in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are crucial for business continuity.

What is the difference between Technical Support Tier II vs Technical Support Specialist?

AspectTechnical Support Tier IITechnical Support Specialist
CertificationsCompTIA A+, Network+ or similarCompTIA A+, Network+ or similar
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, call centers, on-site support
ResponsibilitiesAdvanced troubleshooting, escalations, hardware/software issuesCustomer assistance, issue resolution, basic troubleshooting
Industry UsageIT, tech support, telecommunicationsIT, tech support, telecommunications

Technical Support Tier II professionals handle more complex issues and escalations compared to Technical Support Specialists, who focus on basic troubleshooting and customer assistance. Tier II roles require similar certifications and are commonly found in the same work environments, but involve a higher level of technical expertise and problem resolution.

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What job categories do people searching Technical Support Tier Ii jobs look for?

The top searched job categories for Technical Support Tier Ii jobs are:

Technical Support Tier Ii jobs near you
Infographic showing various Technical Support Tier Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Tier 2 Technical Support Analyst

St. Charles Community College

Cottleville, MO • On-site

$22.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

St. Charles Community College rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

339th of 631 rated colleges and universities

Job description

St. Charles Community College seeks a full-time Tier 2 Technical Support Analyst position will analyze and determine user software needs; ensure effective operation of audio visual for classroom and community events and provide other high-level instructional and technical support for the academic and community functions of the College on the Dardenne Creek Campus and off-site location(s).


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

  • Meets with users to determine specifications and network configurations needed for new and existing software.
  • Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other miscellaneous hardware and software.
  • Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues.
  • Deploys images and reviews special policies or permissions that need to be setup. Verifies software license information.
  • Software installation on a network or standalone.
  • Set-up, troubleshoots and ensures connectivity to the network by proper configuration.
  • Record system documentation for technical procedures and/or training.
  • Set-up and performs testing of software on new operating systems.
  • Trainer for Tier 1 Technology Support Analysts.
  • Provides basic audio/visual equipment maintenance.
  • Provides media instruction for faculty, staff and community.
  • Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer.
  • Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.)
  • Complies with IT procedure for reporting child pornography on SCC equipment.


MINIMUM QUALIFICATIONS:

  • Associate's degree from two-year College; or four years related experience and/or training; or equivalent combination of education and experience.
  • Experience deploying software to computers using SCCM, loading software, and basic hardware knowledge.
  • Understanding of Microsoft Windows Server environment including Active Directory, group policies, and permissions.
  • Experience documenting standard operating procedures, processes, and other administrative functions.
  • Self-motivated, task oriented, focused on resolving issues, and ability to function with minimal supervision.
  • Conceptual knowledge of network and physical security principles.


PREFERRED QUALIFICATIONS:

  • Technical knowledge of a Windows and Mac operating system preferred.
  • Knowledge of Active Directory preferred.
  • Experience with audiovisual technology; including projectors, video equipment, Smartboards and document cameras preferred.

St. Charles Community College is an Equal Opportunity Employer.

Company Description

Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in the state of Missouri. SCC's service area includes a six-county region with a population exceeding 540,000. SCC's main campus, located in Cottleville, has won architectural awards for its innovative, contemporary design. The college's Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. Opening Fall 2025, the Innovation West Campus located in Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, St. Charles Community College is a leader in delivering high quality education in a state-of-the-art learning environment. The success of SCC is rooted in the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life-long learning within a global society."

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