ZipRecruiter

Log In

1

Technical Support Tier Ii Jobs (NOW HIRING)

Kenect

Tier 2 Customer Support

Pleasant Grove, UT · On-site

Tier II Technical Support Specialist Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the ...

Peraton

Tier 2 Technical Support

Lemont, IL · On-site

$66K - $106K/yr

... Tier 2 or advanced technical support experience • Ability to obtain and maintain a Department of Energy (DOE) security clearance • Must be a US Citizen. Additional Requirements • Ability to ...

Pure IT CUSO

Tier 2 Technical Support Specialist

$250/wk

As a Tier 2 Technical Support Specialist, you are part of the team that makes that possible. The work is technical, but the purpose is human. What You'll Do: You will be the engineer our clients rely ...

Vergence

Tier 2 Technical Support

Lafayette, IN · On-site

... technical support. • Complete one (1) blog entry every two weeks for Abstract's web site. • Ensure the internal organizations backups are routinely completed and schedule test restores of the ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2

Cleveland, OH · On-site

$65K - $75K/yr

Minimum 5 years' experience troubleshooting in a technical support role * Minimum 1 year of experience in an escalation or Tier 2 support role * Proven ability to manage multiple concurrent tasks and ...

Vergence Group

Tier 2 Technical Support

Lafayette, IN · On-site

... technical support. • Complete one (1) blog entry every two weeks for Abstract's web site. • Ensure the internal organizations backups are routinely completed and schedule test restores of the ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2

Cleveland, OH · On-site

$65K - $75K/yr

Minimum 5 years' experience troubleshooting in a technical support role * Minimum 1 year of experience in an escalation or Tier 2 support role * Proven ability to manage multiple concurrent tasks and ...

Brightree

Technical Support Engineer, Tier 2

The Technical Support Engineer, Tier 2 role involves providing technical and engineering support to customers, investigating device failures, and communicating resolutions while maintaining high ...

next page

Showing results 1-20

People also search for

All JobsTechnical Support Tier Ii Jobs

Technical Support Tier Ii information

See salary details

$14

$26

$44

How much do technical support tier ii jobs pay per hour?

As of May 28, 2026, the average hourly pay for technical support tier ii in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Tier II, and why are they important?

To excel as a Technical Support Tier II, you need in-depth troubleshooting skills, strong knowledge of operating systems and networks, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are common requirements. Excellent problem-solving abilities, patience, and clear communication distinguish top performers in this role. These skills ensure timely resolution of complex technical issues and high customer satisfaction, which are crucial for business continuity.

How does a Technical Support Tier II specialist typically collaborate with other teams to resolve complex technical issues?

Technical Support Tier II specialists often work closely with Tier I support, engineering, and product teams to resolve more complex customer issues. When a problem can't be solved with standard troubleshooting, Tier II will gather detailed information and escalate or consult with the appropriate team, such as developers for software bugs or network engineers for connectivity issues. Regular communication and documentation are essential, ensuring all teams are aligned and the customer receives timely updates. This collaborative approach not only speeds up resolution but also provides learning opportunities for both the support and technical teams.

What are Technical Support Tier II roles and responsibilities?

Technical Support Tier II professionals handle more complex technical issues that frontline (Tier I) support cannot resolve. Their responsibilities include diagnosing and troubleshooting advanced hardware, software, or network problems, providing solutions to customers or end-users, and escalating unresolved cases to higher-level support if necessary. They often collaborate closely with engineering or product teams to resolve recurring issues and may assist in creating documentation or training materials for users and other support staff.

What is the difference between Technical Support Tier II vs Technical Support Specialist?

AspectTechnical Support Tier IITechnical Support Specialist
CertificationsCompTIA A+, Network+ or similarCompTIA A+, Network+ or similar
Work EnvironmentHelp desks, call centers, on-site supportHelp desks, call centers, on-site support
ResponsibilitiesAdvanced troubleshooting, escalations, hardware/software issuesCustomer assistance, issue resolution, basic troubleshooting
Industry UsageIT, tech support, telecommunicationsIT, tech support, telecommunications

Technical Support Tier II professionals handle more complex issues and escalations compared to Technical Support Specialists, who focus on basic troubleshooting and customer assistance. Tier II roles require similar certifications and are commonly found in the same work environments, but involve a higher level of technical expertise and problem resolution.

More about Technical Support Tier Ii jobs
What job categories do people searching Technical Support Tier Ii jobs look for? The top searched job categories for Technical Support Tier Ii jobs are:
Technical Support Tier Ii jobs near you
Infographic showing various Technical Support Tier Ii job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 71% Physical, 5% Hybrid, and 24% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Tier 2 Customer Support

Tier 2 Customer Support

Kenect

Pleasant Grove, UT • On-site

Other

Medical, Dental, Vision, Life

This job post has expired today. Applications are no longer accepted.

Job description

Tier II Technical Support Specialist

Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world.

As a Tier II Technical Support Specialist, you will play a vital role in ensuring the success of Kenect. You will be responsible for providing technical support to clients in a timely manner through email, phone, and text message. You will be the point of escalation for our Customer Success teams to help troubleshoot complex technical issues with our core products. Kenect takes pride in delivering world-class support, and you will help lead our efforts.

What You Will Be Doing

  • Troubleshoot and support customers on complex technical issues related to the Kenect software
  • Resolve database connectivity issues related to our integrations
  • Triage SMS messaging issues using lookup tools
  • Read basic XML code to understand exception errors and do basic troubleshooting
  • Act as escalation point for Tier 1 Support service requests; assist with issues as needed and write up bugs into ticketing system to allow development team to solve
  • Respond to customer requests via phone, email, and text message within the pre-determined timeframe
  • Coach and walk customers through screenshare to troubleshoot technical issues
  • Log and track all requests using company's customer management tracking system, including documenting all actions taken to resolve requests
  • Document resolutions/technical information in a central location for knowledge sharing internally and with customers

Skills & Qualifications

  • 2+ years of experience in Technical Support (Tier I or II) or a related field.
  • Experience and excitement to assist customers over the phone.
  • Type 50+ words per minute and comfortable with navigating the web.
  • Strong verbal and written communication skills.
  • A love for solving problems. We need someone who can dig in and has a great sense of satisfaction when they've figured it out.
  • Bachelor's degree encouraged in related fields such as Computer Science, Information Technology, Information Systems, Computer Engineering, or other relevant fields.

Our Company Values We Hope You Showcase

  • Unwavering Customer Obsession
  • See it, Solve it, Get it Done
  • Build, Adapt, Win

What Kenect Offers!

  • Health, Dental, Vision, Life & Disability Insurance
  • Your birthday is a paid day off
  • Onsite gym
  • Breakroom full of snacks and drinks
  • Convenient location next to freeway entrance/exit

We believe in hiring self-motivated team members who can run alongside us without needing to be "managed" along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.

Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.

Apply