ZipRecruiter

Log In

1

Tier 2 Technical Support Engineer Jobs (NOW HIRING)

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support ... Ramp into Tier 2 support across Orka, Citrix, and bare metal -- developing the product expertise to ...

TridentCare

Lead Technical Support Engineer

As a technical leader, the Lead Tech Support Engineer provides mentorship to Tier 1 and Tier 2 support teams, helps shape support practices, and contributes to the design and improvement of systems ...

Gigs

Technical Support Engineer

New York, NY

$150K - $180K/yr

Empower Tier 1 Support - Act as the safety net and mentor for our Tier 1 support team. You will ... Technical & Customer Background - You have 2-3 years of experience in a technical role with ...

K3 Technology

Support Engineer II (Dallas)

Dallas, TX · On-site

Position Summary As a Support Engineer II (Tier 2), you will serve as the intermediate technical support level for escalated issues that require more expertise than our Tier 1 team can offer. You ...

K3 Technology

Support Engineer II (Dallas)

Dallas, TX

$55K - $70K/yr

Position Summary As a Support Engineer II (Tier 2), you will serve as the intermediate technical support level for escalated issues that require more expertise than our Tier 1 team can offer. You ...

K3 Technology

Support Engineer II (Dallas)

Dallas, TX · On-site

$55K - $70K/yr

Position Summary As a Support Engineer II (Tier 2), you will serve as the intermediate technical support level for escalated issues that require more expertise than our Tier 1 team can offer. You ...

Paxos Trust Company NA

Technical Support Engineer

$128.35K - $147.23K/yr

About you * Experience (2-3+ years) in technical support or customer-facing engineering roles ... tier colleagues. * Bonus: direct experience in blockchain, crypto, or digital asset platforms.

Vanta

Technical Support Engineer - NAMER

$107K - $126K/yr

As a Technical Support Engineer (TSE), you'll play a critical role in supporting our customers by ... Tech environment. * 2+ years in a Tier 3 or Tier 4 (highest tier) technical support role.

next page

Showing results 1-20

People also search for

All JobsTier 2 Technical Support Engineer Jobs

Tier 2 Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do tier 2 technical support engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for tier 2 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support Engineer, and why are they important?

A Tier 2 Technical Support Engineer needs advanced troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA A+, Network+, or Microsoft Certified are often required. Strong analytical thinking, effective communication, and patience help these engineers resolve complex customer issues and collaborate with both users and internal teams. These skills and qualifications are essential for efficiently diagnosing and solving technical problems, ensuring customer satisfaction, and supporting business operations.

How does a Tier 2 Technical Support Engineer typically interact with other support tiers and departments?

As a Tier 2 Technical Support Engineer, you'll regularly collaborate with Tier 1 agents to resolve more complex issues that have been escalated, providing guidance and sometimes training on common technical challenges. You'll also work closely with Tier 3 engineers or development teams on issues requiring deep technical knowledge or code-level troubleshooting. This role often acts as a bridge, ensuring accurate information flows between customers, frontline support, and engineering, which helps facilitate timely and effective problem resolution.

What are Tier 2 Technical Support Engineers?

Tier 2 Technical Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They possess advanced knowledge of the company's products or services and work to diagnose and solve escalated problems, often involving in-depth troubleshooting and analysis. Tier 2 engineers may also collaborate with development teams to address software bugs and create documentation for recurring issues. Their goal is to resolve customer problems efficiently while ensuring a seamless technical support experience.

What is the difference between Tier 2 Technical Support Engineer vs Tier 1 Technical Support Engineer?

AspectTier 2 Technical Support EngineerTier 1 Technical Support Engineer
CredentialsTypically requires technical certifications and some industry experienceBasic technical knowledge, often entry-level certifications
Work EnvironmentHandles complex customer issues, often in a specialized support teamAddresses common customer inquiries, initial contact point
ResponsibilitiesDiagnoses advanced technical problems, escalates issues, provides solutionsResolves basic issues, gathers customer information, and escalates when needed

The main difference between a Tier 2 Technical Support Engineer and a Tier 1 Technical Support Engineer lies in the complexity of issues handled and required expertise. Tier 2 engineers manage more complex technical problems, often requiring specialized knowledge and certifications, while Tier 1 engineers focus on basic troubleshooting and customer support. Both roles are essential in a technical support hierarchy, with Tier 2 providing advanced assistance beyond the initial contact point.

More about Tier 2 Technical Support Engineer jobs
What cities are hiring for Tier 2 Technical Support Engineer jobs? Cities with the most Tier 2 Technical Support Engineer job openings:
What job categories do people searching Tier 2 Technical Support Engineer jobs look for? The top searched job categories for Tier 2 Technical Support Engineer jobs are:
Tier 2 Technical Support Engineer jobs near you
2405.0218 - Technical Support Engineer Tier 2

2405.0218 - Technical Support Engineer Tier 2

8x8, Inc.

San Jose, CA • On-site

Full-time

Posted 28 days ago

Job description

Company Description
About 8x8, Inc.
8x8 (Nasdaq: EGHT) was selected by Forbes as the 10th best performing stock, 8x8 ranked No. 10 on the Forbes list of 20 Fast Growing Tech Stars. Additionally Forbes selected 8x8 the 23rd best small company based on Growth and Financial Performance, 8x8 Ranks 23rd on Top 100 List and 10th on List of Fast Growing Tech Stars.
8x8 is the one connection businesses need to experience the unique capabilities of advanced VoIP communications. We offer voice, video, mobile and unified communications solutions for small-to medium businesses and distributed enterprises. Our business services integrate advanced phone services, contact center solutions, web conferencing, powerful online productivity tools and flexible service plans. 8x8 services are affordable as well as easy to setup and use.
Job Description
The ideal candidate will ensure a high level of customer satisfaction by promptly resolving complex technical problems, by completing root cause investigations on those technical problems. We are seeking Tier 2 Support Engineer(s) to supplement the team's efforts in supplying escalation support to the all departments within 8x8 Inc.
Responsibilities:
  • Advanced level research of critical technical issues
  • Provide direct support for Santa Maria (Fusion Contact Center), internal 8x8 Inc. departments including Retention, Technical Account Managers, Technical Installation Leads, Enterprise Technical Account Managers, 8x8 Inc's Sales department, including direct escalations from Executives
  • Support all 8x8 Products & Services, including Virtual Office, Virtual Office Pro, Residential, Contactual Contact Center, Sales Force, Virtual & SIP Trunking, and Central Hosting.
  • Champions the implementation of workarounds and permanent fixes.
  • Utilize knowledge of the customer environment delivering timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
  • Manage cases and sub-cases ensuring timely and high quality communication with customers and resolution of all issues
  • Follow through on customer commitments with courtesy and a sense of ownership
  • Proactively monitoring, diagnosing, and responding to critical iPBX/server alarms
  • Restarting iPBXs and manually building iPBXs when needed
  • Provide support to on-site installation technicians (Endeavour)
  • Converting submitted audio files for upload onto customers' iPBX
  • Work directly with the Network Operation Center and Product/System Operations to resolve complex technical escalations

Qualifications
  • Knowledge of network technology, architecture and elements, and an understanding of the associated interworking.
  • Knowledge of maintenance practices / routines on network elements.
  • Understanding of TCP/IP, routing protocols, L2/L3 switches
  • Troubleshooting and problem solving skills
  • Hands-on experience with switches, routers and firewalls
  • Strong understanding of various networking technologies and protocols including but not limited to the following:

• Ethernet switching
• Routing
• Routing protocols such as OSPF, EIGRP and BGP
• Layer 2 technologies such spanning-tree, VLANs, and WLANs.
• WAN and MAN technologies such as ADSL, T1 and Metro Ethernet.
• Security technologies such as IPSec VPNs, IDS/IPS and Firewall
  • Experience with major VOIP protocols: SIP and MGCP
  • A working knowledge of Wireshark
  • Ability to read and analyze PCAP, SIP Traces, and TCP Dumps
  • Excellent analytical and problem solving skills with a strong sense of client commitment
  • Proven team player with strong interpersonal skills
  • Detailed oriented with good documentation skills
  • Ability to work with multiple departments to coordinate client satisfaction
  • Outgoing and positive attitude required.

Additional Information
To apply, please click the link provided. If the link does not work, send you resume to jobs AT 8x8.com and specify the job title in your email.
Notice to Search Firms and Staffing Agencies
8x8, Inc. maintains an approved supplier list based on current skill set and technology requirements. Therefore, our supplier base is limited to our specific hiring needs in a given business cycle. 8x8, Inc. does not accept resumes from unapproved suppliers. Any resumes received from unapproved suppliers will be considered unsolicited and 8x8, Inc. will not be obligated to pay a referral fee.
All your information will be kept confidential according to EEO guidelines.

Apply