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Tier 2 Technical Support Engineer Jobs (NOW HIRING)

TridentCare

Lead Technical Support Engineer

As a technical leader, the Lead Tech Support Engineer provides mentorship to Tier 1 and Tier 2 support teams, helps shape support practices, and contributes to the design and improvement of systems ...

Fusion HCR

Systems Support Engineer I

Las Vegas, NV · On-site

Key Responsibilities Technical Support & Troubleshooting • Provide Tier 1 and Tier 2 support for ... engineering and support teams to maintain system stability Qualifications • Minimum 1 year of ...

Gigs

Technical Support Engineer

New York, NY

$150K - $180K/yr

Empower Tier 1 Support - Act as the safety net and mentor for our Tier 1 support team. You will ... Technical & Customer Background - You have 2-3 years of experience in a technical role with ...

Harris

(Remote) Technical Support Engineer

Kansas, OK · On-site

Globys, a division of Harris; is seeking a Technical Support Engineer who has genuine technical depth and investigates, diagnoses, and resolves complex customer issues at Tier 1 and Tier 2 - not ...

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Tier 2 Technical Support Engineer information

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$37.5K

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$119.5K

How much do tier 2 technical support engineer jobs pay per year?

As of Jun 21, 2026, the average yearly pay for tier 2 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support Engineer, and why are they important?

A Tier 2 Technical Support Engineer needs advanced troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA A+, Network+, or Microsoft Certified are often required. Strong analytical thinking, effective communication, and patience help these engineers resolve complex customer issues and collaborate with both users and internal teams. These skills and qualifications are essential for efficiently diagnosing and solving technical problems, ensuring customer satisfaction, and supporting business operations.

What are Tier 2 Technical Support Engineers?

Tier 2 Technical Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They possess advanced knowledge of the company's products or services and work to diagnose and solve escalated problems, often involving in-depth troubleshooting and analysis. Tier 2 engineers may also collaborate with development teams to address software bugs and create documentation for recurring issues. Their goal is to resolve customer problems efficiently while ensuring a seamless technical support experience.

How does a Tier 2 Technical Support Engineer typically interact with other support tiers and departments?

As a Tier 2 Technical Support Engineer, you'll regularly collaborate with Tier 1 agents to resolve more complex issues that have been escalated, providing guidance and sometimes training on common technical challenges. You'll also work closely with Tier 3 engineers or development teams on issues requiring deep technical knowledge or code-level troubleshooting. This role often acts as a bridge, ensuring accurate information flows between customers, frontline support, and engineering, which helps facilitate timely and effective problem resolution.

What is the difference between Tier 2 Technical Support Engineer vs Tier 1 Technical Support Engineer?

AspectTier 2 Technical Support EngineerTier 1 Technical Support Engineer
CredentialsTypically requires technical certifications and some industry experienceBasic technical knowledge, often entry-level certifications
Work EnvironmentHandles complex customer issues, often in a specialized support teamAddresses common customer inquiries, initial contact point
ResponsibilitiesDiagnoses advanced technical problems, escalates issues, provides solutionsResolves basic issues, gathers customer information, and escalates when needed

The main difference between a Tier 2 Technical Support Engineer and a Tier 1 Technical Support Engineer lies in the complexity of issues handled and required expertise. Tier 2 engineers manage more complex technical problems, often requiring specialized knowledge and certifications, while Tier 1 engineers focus on basic troubleshooting and customer support. Both roles are essential in a technical support hierarchy, with Tier 2 providing advanced assistance beyond the initial contact point.

More about Tier 2 Technical Support Engineer jobs
What cities are hiring for Tier 2 Technical Support Engineer jobs? Cities with the most Tier 2 Technical Support Engineer job openings:
What job categories do people searching Tier 2 Technical Support Engineer jobs look for? The top searched job categories for Tier 2 Technical Support Engineer jobs are:
Tier 2 Technical Support Engineer jobs near you
Infographic showing various Tier 2 Technical Support Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $79,032 per year, or $38 per hour.
IT Support Specialist - Tier II

IT Support Specialist - Tier II

The Gund Company Inc

Amsterdam, NY

$30/hr

Other

Posted 10 days ago

The Gund Company rating

8.2

Company rating: 8.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Description

The Gund Company has an immediate opening at our Amsterdam, NY manufacturing plant for a full-time IT Helpdesk Specialist Tier II to join our team!


Work location: On-site

Plant/Work Location: 200 Wallins Corners Road, Amsterdam, NY 12010

Starting Hourly Wage: $30+

Shift: 8am-4pm or 9am-5pm / On-site (not remote)


The Gund Company, a leader in engineered material solutions, specializes in customized electrical insulation products. With 16 global facilities, we pride ourselves on delivering high-quality products and excellent customer service. We are currently seeking an IT Helpdesk Specialist Tier II to join our team at our Corporate Headquarters located in St. Louis, MO.


Job Summary 

The IT Helpdesk Specialist Tier II will provide advanced Tier II technical support for onsite and remote users to ensure timely and effective resolution of hardware, software, and network-related issues. Serve as an escalation resource for complex incidents, perform in-depth troubleshooting, and support system stability and performance. Monitor support tickets, document solutions, and analyze recurring issues to contribute to continuous service improvement while delivering strong customer experience. 


Essential job functions:

  • Provide advanced troubleshooting and resolution onsite for hardware, software, network connectivity, and system      issues 
  • Respond to escalated Tier II incidents and ensure timely resolution 
  • Manage and resolve assigned support tickets within defined service levels 
  • Monitor ticket queues and prioritize workload to maintain efficiency and responsiveness 
  • Document issues, troubleshooting steps, and resolutions accurately within the ticketing system 
  • Identify recurring issues and contribute to proactive solutions to reduce incident volume 
  • Collaborate with Tier I support, infrastructure teams, and other departments as needed 
  • Support and maintain systems including Microsoft Windows OS, Microsoft Office, networking, server maintenance, and ERP      systems 

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