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Tier 2 Technical Support Engineer Jobs (NOW HIRING)

Scratch Financial

Technical Support Engineer

$110K - $120K/yr

Own Tier 2/Tier 3 escalations for payment processing failures, API integration issues, and SaaS ... What We Are Looking For * 4+ years in technical support, support engineering, or a related ...

Blue Star Families

Systems Engineer

Mechanicsburg, PA · On-site

Job Summary The Systems Engineer II - Technical Operations provides Tier II technical support for a globally distributed Department of Defense (DoD) Airborne Intelligence, Surveillance, and ...

LVT

Technical Support Engineer III

American Fork, UT · On-site

You'll set the technical bar for the support team: coaching tier I and tier II support agents through hard tickets, turning recurring failures into permanent fixes with Engineering, and owning the ...

TridentCare

Lead Technical Support Engineer

As a technical leader, the Lead Tech Support Engineer provides mentorship to Tier 1 and Tier 2 support teams, helps shape support practices, and contributes to the design and improvement of systems ...

CNM LLP

Technical Support Specialist

Albuquerque, NM · On-site

$23.08 - $28.85/hr

The role involves Tier 2 troubleshooting and diagnostics for audiovisual and computer equipment used in classrooms, conference rooms, large event spaces, and walk-up training spaces, including sound ...

Chess

Technical Support Specialist

Albuquerque, NM · On-site

$23.08 - $28.85/hr

The role involves Tier 2 troubleshooting and diagnostics for audiovisual and computer equipment used in classrooms, conference rooms, large event spaces, and walk-up training spaces, including sound ...

Franklin Electric

Technical Support Engineer

The Technical Support Engineer is responsible for delivering advanced, second-tier technical support and product expertise to both internal and external customers. This role serves as a trusted ...

Gigs

Technical Support Engineer

New York, NY · On-site

$150K - $180K/yr

Empower Tier 1 Support - Act as the safety net and mentor for our Tier 1 support team. You will ... Technical & Customer Background - You have 2-3 years of experience in a technical role with ...

Harris

(Remote) Technical Support Engineer

Iowa, LA · On-site

Globys, a division of Harris; is seeking a Technical Support Engineer who has genuine technical depth and investigates, diagnoses, and resolves complex customer issues at Tier 1 and Tier 2 - not ...

Harris

Globys, a division of Harris; is seeking a Technical Support Engineer who has genuine technical depth and investigates, diagnoses, and resolves complex customer issues at Tier 1 and Tier 2 - not ...

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Tier 2 Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do tier 2 technical support engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for tier 2 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a Tier 2 Technical Support Engineer?

Tier 2 Technical Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They possess advanced knowledge of the company's products or services and work to diagnose and solve escalated problems, often involving in-depth troubleshooting and analysis. Tier 2 engineers may also collaborate with development teams to address software bugs and create documentation for recurring issues. Their goal is to resolve customer problems efficiently while ensuring a seamless technical support experience.

How does a Tier 2 Technical Support Engineer typically interact with other support tiers and departments?

As a Tier 2 Technical Support Engineer, you'll regularly collaborate with Tier 1 agents to resolve more complex issues that have been escalated, providing guidance and sometimes training on common technical challenges. You'll also work closely with Tier 3 engineers or development teams on issues requiring deep technical knowledge or code-level troubleshooting. This role often acts as a bridge, ensuring accurate information flows between customers, frontline support, and engineering, which helps facilitate timely and effective problem resolution.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support Engineer, and why are they important?

A Tier 2 Technical Support Engineer needs advanced troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA A+, Network+, or Microsoft Certified are often required. Strong analytical thinking, effective communication, and patience help these engineers resolve complex customer issues and collaborate with both users and internal teams. These skills and qualifications are essential for efficiently diagnosing and solving technical problems, ensuring customer satisfaction, and supporting business operations.

What is the difference between Tier 2 Technical Support Engineer vs Tier 1 Technical Support Engineer?

AspectTier 2 Technical Support EngineerTier 1 Technical Support Engineer
CredentialsTypically requires technical certifications and some industry experienceBasic technical knowledge, often entry-level certifications
Work EnvironmentHandles complex customer issues, often in a specialized support teamAddresses common customer inquiries, initial contact point
ResponsibilitiesDiagnoses advanced technical problems, escalates issues, provides solutionsResolves basic issues, gathers customer information, and escalates when needed

The main difference between a Tier 2 Technical Support Engineer and a Tier 1 Technical Support Engineer lies in the complexity of issues handled and required expertise. Tier 2 engineers manage more complex technical problems, often requiring specialized knowledge and certifications, while Tier 1 engineers focus on basic troubleshooting and customer support. Both roles are essential in a technical support hierarchy, with Tier 2 providing advanced assistance beyond the initial contact point.

More about Tier 2 Technical Support Engineer jobs

What cities are hiring for Tier 2 Technical Support Engineer jobs?

Cities with the most Tier 2 Technical Support Engineer job openings:

What job categories do people searching Tier 2 Technical Support Engineer jobs look for?

The top searched job categories for Tier 2 Technical Support Engineer jobs are:

Tier 2 Technical Support Engineer jobs near you
Infographic showing various Tier 2 Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Senior Technical Support Engineer

Nightwing

Annapolis Junction, MD • On-site

Full-time

Re-posted 24 days ago

Job description

Job Summary:
Nightwing is a company that provides technically advanced full-spectrum cyber and data operation services. They are seeking a Senior Technical Support Engineer to support high-visibility, mission-critical systems and lead technical support efforts, ensuring operational excellence and problem resolution.
Responsibilities:
• Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure.
• Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long-term corrective actions.
• Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission-critical operations.
• Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed.
• Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.
• Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.
• Support user training and knowledge transfer, promoting effective system use and reducing recurring issues.
Qualifications:
Required:
• 10+ years of relevant technical support experience, or an approved equivalent combination of education and experience.
• Current TS/SCI CI Poly clearance
• IAT Level II certification compliance (required).
• Proven ability to work independently in fast-paced, high-stakes environments.
• Strong analytical, troubleshooting, and communication skills.
• Experience supporting complex, enterprise-level IT systems and infrastructure.
Company:
Nightwing provides cyber, data operations, systems integration, and intelligence services for government and commercial customers. Founded in 2024, the company is headquartered in Sterling, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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