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Level 2 Support Engineer Jobs (NOW HIRING)

All Copy Products

Level 2 Support Engineer

Denver, CO

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

All Copy Products

Level 2 Support Engineer

Tempe, AZ · On-site

The Level 2 Engineer will provide remote and onsite service for various IT technologies, ensuring high-quality work and effective resolution of escalated support tickets. Responsibilities : • ...

PinnaclePartners

Level 2 Support

Indianapolis, IN

Level 2 Support Location: Onsite - Indianapolis, IN Pay: Up to $40/hr Direct Hire Pinnacle Partners is assisting our client in the search for Level 2 Support to join their team in the Indianapolis ...

Pacer Group

TrakSYS Support Engineer

Richmond, VA · On-site

$61/hr

TrakSYS Support Engineer Job location: Richmond, VA Job Duration: 3 Months Contract to Hire Job ... Provide Level 1 / Level 2 Support for TrakSYS MES application. * Monitor system performance and ...

Prosum

Tier 2 Support Engineer

El Segundo, CA

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will ... Provides technical support and guidance to users and ensures the highest level of customer ...

Excell

Level 2 Support Technician

Orchard Park, NY · On-site

$27 - $30/hr

Level 2 Support Technician At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment ...

Excell

Level 2 Support Technician

Duncan, SC · On-site

$27 - $30/hr

Level 2 Support Technician CompucomStaffing values its employees. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our ...

Excell

Level 2 Support Technician

Woburn, MA · On-site

$23.25 - $31/hr

Level 2 Support Technician At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment ...

Adna Technologies

Level 2 Support Technician

Lansing, MI · On-site

$54K/yr

So, What does a Level 2 Support Technician Do? Responsible for remotely managing and maintaining our end client's networks, proactive management of environments, planning updates, etc. The position ...

VBeyond

Support Engineer

Charlotte, NC

... Level 2 support teams providing expertlevel troubleshooting and problem resolution Security ... engineers system administrators and security specialists to ensure seamless integration and ...

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Level 2 Support Engineer information

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$16

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How much do level 2 support engineer jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for level 2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Support Engineer, and why are they important?

To thrive as a Level 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a relevant degree or technical certification (such as CompTIA or Microsoft certifications). Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with team members. These skills ensure timely and accurate resolution of complex technical issues, leading to improved user satisfaction and system reliability.

What are some common challenges faced by Level 2 Support Engineers, and how can they be effectively managed?

Level 2 Support Engineers often encounter complex technical issues that require deeper analysis and troubleshooting beyond standard fixes. Managing multiple tickets with varying priorities and collaborating with both customers and higher-level engineers can be challenging. Effective time management, clear communication, and continuous learning are essential for success in this role. Proactively documenting solutions and sharing knowledge within the team can also help streamline future support cases and improve overall efficiency.

What are Level 2 Support Engineers?

Level 2 Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They possess deeper technical expertise and are responsible for diagnosing, troubleshooting, and resolving advanced problems with software, hardware, or network systems. They may also escalate issues to Level 3 support if necessary and often work closely with both end-users and other IT teams to ensure timely resolution. Their role is essential in maintaining system uptime and user satisfaction within an organization.

What is the difference between Level 2 Support Engineer vs Level 1 Support Technician?

AspectLevel 2 Support EngineerLevel 1 Support Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsUsually entry-level, with basic certifications or on-the-job training
Work EnvironmentHandles more complex technical issues, often in a dedicated support or helpdesk teamAddresses initial user inquiries, basic troubleshooting, and ticket logging
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issues when neededProvides basic support, resolves simple issues, and escalates complex problems

The main difference between a Level 2 Support Engineer and a Level 1 Support Technician lies in their experience, technical skills, and complexity of issues handled. Level 2 Engineers manage more complex problems requiring deeper technical knowledge, while Level 1 Technicians focus on basic troubleshooting and initial customer support.

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What cities are hiring for Level 2 Support Engineer jobs? Cities with the most Level 2 Support Engineer job openings:
What job categories do people searching Level 2 Support Engineer jobs look for? The top searched job categories for Level 2 Support Engineer jobs are:
Level 2 Support Engineer jobs near you
Infographic showing various Level 2 Support Engineer job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 9% As Needed, 74% Full Time, 2% Part Time, and 13% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Level 2 Support Engineer.

Level 2 Support Engineer.

HonorVet Technologies

Manhattan, NY • Hybrid

Other

Posted 6 days ago

Job description

Level 2 Support Engineer

HonorVet Technologies (SDVOSB) is a certified veteran-owned staffing and workforce solutions company recognized for its industry certifications, commitment to quality talent acquisition, and excellence in delivering IT, healthcare, federal, state, and SLED (State, Local, and Education) staffing services, helping organizations build reliable, compliant, and high-performing teams across mission-critical sectors.

Title: Level 2 Support Engineer Schedule: Monday-Friday, 9:00am-5:00pm, or as needed for escalations Location: New York, NY — hybrid, onsite once per week Role Overview Responsible for providing advanced application development and 24×7 production support for enterprise platforms, ensuring system stability, performance, and continuous improvement. Key Responsibilities

  • Develop and support.NET-based applications (C#, ASP.NET, .NET Core, Web API, WCF) using Microsoft SQL Server and Visual Studio.
  • Collaborate with architecture and development teams to design scalable, high-performing solutions.
  • Support containerized environments (Docker/Kubernetes) and manage deployments via Azure DevOps CI/CD pipelines.
  • Monitor and troubleshoot systems using Kafka, Elasticsearch, and Kibana.
  • Perform database design, query optimization, and performance tuning (DDL/DML).
  • Produce and maintain technical documentation, architecture diagrams, and flowcharts.
  • Ensure high-quality code through code reviews, testing (unit/functional), and adherence to best practices.
  • Develop and execute test plans, cases, and scenarios, and analyze results for continuous improvement.
  • Provide L2 production support, including incident resolution, escalation management, and status reporting.
  • Participate in change management processes and collaborate with cross-functional teams (network, infra, DevOps).
  • Support web application deployment on IIS and maintain operational stability.
  • Contribute to customer engagement and relationship management.

Required Skills & Experience

  • Strong experience in.NET development and full-stack technologies (including AngularJS, Node.js, Java, jQuery).
  • Hands-on experience with Kubernetes, Docker, and Azure DevOps pipelines.
  • Working knowledge of Linux environments.
  • Experience with distributed systems, messaging platforms (Kafka), and observability tools (Elastic stack).
  • Exposure to Cloudera and Big Data ecosystems.
  • Advanced expertise in SQL performance tuning.
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About HonorVet Technologies

Sourced by ZipRecruiter

HonorVet Technologies, located in Fairfield, NJ, US, is a technology-driven company with a unique dimension - enhancing veteran engagement in the workforce. Founded with the goal of supporting and preserving professional veterans while satisfying the IT and professional needs of businesses, HonorVet Technologies brings a particular focus to diversity and veteran hiring, making it a standout player in the IT and Staffing industries. Functioning as a veteran-driven community entity, the firm offers IT staffing, bespoke development, and consulting services, with the aim of connecting talents with IT-related job opportunities.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Fairfield , NJ, US

Year founded

2015

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