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Level 2 Support Engineer Jobs (NOW HIRING)

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

This is a remote position. IT Support Engineer II (Remote) - Managed Services (MSP) About the Role ... As a Level 2 support engineer, you will act as a key escalation point, responsible for ...

Northstrat

Tier 2 Support Engineer

Crystal City, VA · On-site

As a Tier 2 support engineer, you will directly interface with government customers to resolve complex satellite network issues through methodical problem analysis and technical resolution. This role ...

Tek-Mate

Level 2 Support Specialist

Bradenton, FL · On-site

Immediate Opening for level 2 network technician with experience working with servers, routers, firewalls, switches etc along with management and monitoring of customer networks. Must be able to work ...

Tek-Mate

Level 2 Support Specialist

Bradenton, FL · On-site

Company Description Immediate Opening for level 2 network technician with experience working with servers, routers, firewalls, switches etc along with management and monitoring of customer networks.

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Escalate complex technical issues to Level 2 support or engineering teams when necessary * Document issues, root causes, resolutions, and recurring trends within ticketing systems * Monitor system ...

LPS

Desktop Support Engineer Level II

Denver, NC · On-site

Summary We are seeking a skilled and customer-focused Desktop Support Engineer Level II to join our team. The ideal candidate will have strong technical expertise and a passion for solving technical ...

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

As a Level 2 Engineer, you will provide advanced desktop, server, cloud, and network support to our clients while collaborating with senior engineers to resolve more complex technical issues. What ...

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Level 2 Support Engineer information

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How much do level 2 support engineer jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for level 2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a level 2 support engineer?

Level 2 Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They possess deeper technical expertise and are responsible for diagnosing, troubleshooting, and resolving advanced problems with software, hardware, or network systems. They may also escalate issues to Level 3 support if necessary and often work closely with both end-users and other IT teams to ensure timely resolution. Their role is essential in maintaining system uptime and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a level 2 support engineer?

To thrive as a Level 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a relevant degree or technical certification (such as CompTIA or Microsoft certifications). Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with team members. These skills ensure timely and accurate resolution of complex technical issues, leading to improved user satisfaction and system reliability.

What are some common challenges faced by level 2 support engineers, and how can they be effectively managed?

Level 2 Support Engineers often encounter complex technical issues that require deeper analysis and troubleshooting beyond standard fixes. Managing multiple tickets with varying priorities and collaborating with both customers and higher-level engineers can be challenging. Effective time management, clear communication, and continuous learning are essential for success in this role. Proactively documenting solutions and sharing knowledge within the team can also help streamline future support cases and improve overall efficiency.

What is the difference between Level 2 Support Engineer vs Level 1 Support Technician?

AspectLevel 2 Support EngineerLevel 1 Support Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsUsually entry-level, with basic certifications or on-the-job training
Work EnvironmentHandles more complex technical issues, often in a dedicated support or helpdesk teamAddresses initial user inquiries, basic troubleshooting, and ticket logging
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issues when neededProvides basic support, resolves simple issues, and escalates complex problems

The main difference between a Level 2 Support Engineer and a Level 1 Support Technician lies in their experience, technical skills, and complexity of issues handled. Level 2 Engineers manage more complex problems requiring deeper technical knowledge, while Level 1 Technicians focus on basic troubleshooting and initial customer support.

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Level 2 Support Engineer jobs near you
Infographic showing various Level 2 Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Level 2 Support Engineer

FeatherShark

Chesterfield, MO

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

FeatherShark is looking for a Stellar Level 2 Service Desk Technician to join our fast-growing team!

Are you someone who loves to learn and is excited about your career in technology? Are you optimistic and enthusiastic and would love to be part of a winning team? If so, then FeatherShark would like to talk to you.

We are looking for a highly motivated Level 2 Service Desk Technician who is passionate about technology, enjoys problem-solving, and is committed to delivering outstanding customer service. This role is pivotal in managing escalated service requests, including troubleshooting advanced hardware and software issues, network problem resolution, and guiding clients in the optimal use of their IT systems.
 

About the Company

FeatherShark is a Managed IT Services provider focusing on serving Fire and EMS Agencies in the Midwest. We help our clients unlock the power of technology so they can do their best work.
 

Why do we need this position?

We're growing fast, and our front-line service team needs a strong technician to escalate more complex issues to. This position is in-person at our Chesterfield, MO office. 
 

Things you'll do in this role:

  • Provide escalated remote support to customers, via phone and email, in a timely manner.
  • Troubleshoot and resolve advanced technical issues on computers, networks, and software.
  • Answer questions and provide training for customers.
  • Travel to client locations to resolve issues and install equipment.
  • Provide "Wow" customer service, ensuring escalated issues are resolved promptly and accurately. 
  • Help develop front-line support procedures and documentation to make sure that service requests are resolved quickly and accurately.
  • Be part of a stellar team and collaborate with teammates to ensure that we are providing great customer service.
  • Train and build your skills.
     

To qualify for consideration, you must:

  • Have excellent written and verbal communication skills and communicate "in plain English" to clients.
  • Be able to develop rapport and build relationships with clients.
  • Have advanced skills in problem-solving and critical thinking.
  • Be tenacious in providing great customer service.
  • Have strong planning and organizational skills.
  • Be able to accomplish amazing amounts of important work.
  • Have a strong working knowledge of Windows and Mac computers. 
  • Understand TCP/IP, DNS, DHCP and wireless networking technologies. Bonus points for network certifications. 
  • Familiar with server technology and virtualization. 
  • Be skilled with Google and Microsoft Office applications.
     

Qualifications: 

  • 4-year bachelor's degree or equivalent experience
  • A minimum of 2-3 years of experience in a technical support role. Experience at a service desk is a plus. 

Benefits:

  • Competitive salary commensurate with experience
  • Eligible for overtime.
  • Support for ongoing certifications and training
  • 7 paid company holidays plus an additional 15 days paid time off for your personal sick and planned out-of-office time
  • Medical, dental and vision insurance coverage available. The company pays up to 90% of employees and 50% of families premiums, depending on the type of health insurance plan you elect
  • Automatic enrollment in company-paid life insurance, short-term disability and long-term disability
  • 401K plan available with company match

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