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Level 2 Support Engineer Jobs (NOW HIRING)

StrongMind

Level 2 Support Engineer

Level 2 Support Engineer Location: Remote (United States - Some states do not qualify) Reports to: Engineering Manager Employment Type: Exempt / Full-Time About StrongMind: StrongMind is a remote ...

All Copy Products

Level 2 Support Engineer

Chandler, AZ · On-site

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

Onit, Inc

Be Seen First

Technical Support Engineer - Level 2

New York, NY · On-site

$60K - $70K/yr

Technical Support Engineer - Level 2 Pro4ia is a global technology services company, providing solutions and expertise as a trusted technology partner. We apply our enterprise-level project ...

Prosum

Tier 2 Support Engineer

El Segundo, CA

We are urgently looking for a Tier 2 Support Engineer. The person selected for the role will ... Provides technical support and guidance to users and ensures the highest level of customer ...

Northstrat

Tier 2 Support Engineer

Crystal City, VA · On-site

As a Tier 2 support engineer, you will directly interface with government customers to resolve complex satellite network issues through methodical problem analysis and technical resolution. This role ...

Northstrat

Tier 2 Support Engineer

Arlington, VA · On-site

As a Tier 2 support engineer, you will directly interface with government customers to resolve complex satellite network issues through methodical problem analysis and technical resolution. This role ...

Tek-Mate

Level 2 Support Specialist

Bradenton, FL

Immediate Opening for level 2 network technician with experience working with servers, routers, firewalls, switches etc along with management and monitoring of customer networks. Must be able to work ...

TrueNAS

Tier 2 Support Engineer

Los Angeles, CA · On-site +1

$60K - $80K/yr

As a member of the Support Team, the Tier 2 Software Support Engineer will support the deployment ... Diagnose the root cause of high-level system failures - includes identifying failing components and ...

iXsystems

Tier 2 Support Engineer

Los Angeles, CA · On-site

$60K - $80K/yr

As a member of the Support Team, the Tier 2 Software Support Engineer will support the deployment ... Diagnose the root cause of high-level system failures - includes identifying failing components and ...

Compucom Staffing

Level 2 Support Technician

Laconia, NH · On-site

$22.25 - $30.50/hr

Compucom Staffing is seeking a qualified Level 2 Support Technician to join their team onsite in Laconia, NH. The role involves providing end-user support, including hardware and software ...

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Level 2 Support Engineer information

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How much do level 2 support engineer jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for level 2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a level 2 support engineer?

Level 2 Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They possess deeper technical expertise and are responsible for diagnosing, troubleshooting, and resolving advanced problems with software, hardware, or network systems. They may also escalate issues to Level 3 support if necessary and often work closely with both end-users and other IT teams to ensure timely resolution. Their role is essential in maintaining system uptime and user satisfaction within an organization.

What are some common challenges faced by level 2 support engineers, and how can they be effectively managed?

Level 2 Support Engineers often encounter complex technical issues that require deeper analysis and troubleshooting beyond standard fixes. Managing multiple tickets with varying priorities and collaborating with both customers and higher-level engineers can be challenging. Effective time management, clear communication, and continuous learning are essential for success in this role. Proactively documenting solutions and sharing knowledge within the team can also help streamline future support cases and improve overall efficiency.

What are the key skills and qualifications needed to thrive as a level 2 support engineer?

To thrive as a Level 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a relevant degree or technical certification (such as CompTIA or Microsoft certifications). Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with team members. These skills ensure timely and accurate resolution of complex technical issues, leading to improved user satisfaction and system reliability.

What is the difference between Level 2 Support Engineer vs Level 1 Support Technician?

AspectLevel 2 Support EngineerLevel 1 Support Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsUsually entry-level, with basic certifications or on-the-job training
Work EnvironmentHandles more complex technical issues, often in a dedicated support or helpdesk teamAddresses initial user inquiries, basic troubleshooting, and ticket logging
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issues when neededProvides basic support, resolves simple issues, and escalates complex problems

The main difference between a Level 2 Support Engineer and a Level 1 Support Technician lies in their experience, technical skills, and complexity of issues handled. Level 2 Engineers manage more complex problems requiring deeper technical knowledge, while Level 1 Technicians focus on basic troubleshooting and initial customer support.

More about Level 2 Support Engineer jobs
What cities are hiring for Level 2 Support Engineer jobs? Cities with the most Level 2 Support Engineer job openings:
What job categories do people searching Level 2 Support Engineer jobs look for? The top searched job categories for Level 2 Support Engineer jobs are:
Level 2 Support Engineer jobs near you
Infographic showing various Level 2 Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 95% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Level 2 Support Engineer

StrongMind

Remote

Full-time

Medical, Dental, Vision, Life, PTO

Posted 27 days ago

Job description

Title: Level 2 Support Engineer
Location: Remote (United States - Some states do not qualify)
Reports to: Engineering Manager
Employment Type: Exempt / Full-Time
About StrongMind:
StrongMind is a remote-first education and technology company on a mission to transform learning for students, families, and educators across the country. For more than 25 years, we've partnered with schools and districts to deliver innovative, student-centered learning experiences powered by technology, compassion, and bold thinking.
We believe education should be flexible, human, and built for real life. That belief shapes how we design our products, support our partners, and work together as a team. At StrongMind, you'll find smart people doing meaningful work, a culture rooted in trust and accountability, and leaders who genuinely care about both outcomes and people.
The Team You Will Join
You'll be part of the Support Engineering team, working closely with client-facing Support teams and Engineering stakeholders. This team ensures that complex customer issues are resolved efficiently and thoroughly, while continuously improving support processes, internal tooling, and automation. The team culture is collaborative, mission-driven, and solution-oriented, with opportunities to influence internal support systems, contribute to AI-driven tooling, and directly improve customer experience.
The Difference You Will Make
In this role, your work will directly impact both customers and internal teams by reducing time-to-resolution for complex issues, improving product stability, and providing high-quality root cause analysis to Engineering. You'll help unblocked customers quickly while translating deep technical investigations into actionable solutions. Your contributions will shape how StrongMind supports its users and guides the development of AI-assisted support tools, making the team more efficient and effective over time.
A Typical Day Looks Like:
While no two days are exactly the same, you can expect to:
  • Act as the escalation point for complex customer issues, identifying mitigation, workarounds, or safe fixes.
  • Reproduce issues and analyze contributing factors across code, configuration, and data.
  • Dive into production code (JavaScript, Ruby) and databases (Postgres) to investigate and validate problems.
  • Produce clear incident summaries, root cause documentation, and engineering-ready handoff packages.
  • Partner with the AI development team to guide the evolution of internal support tools.
  • Collaborate with Support and Engineering teams to improve workflows, tooling, and customer outcomes.
  • This position requires availability to work core business hours of 8:00 AM to 5:00 PM Arizona time, Monday through Friday.

This role balances independent technical investigation with cross-team collaboration and is well-suited for someone who enjoys problem-solving, building tools, and driving tangible impact for customers.
Your Expertise Includes:
We're looking for someone who brings:
  • Experience in Level 2 technical support or technical support engineering.
  • Strong debugging skills and comfort in ambiguous, fast-moving production environments.
  • Proficiency in reading and modifying production code in JavaScript and Ruby.
  • Strong SQL skills for investigation and data validation using Postgres.
  • Excellent written and verbal communication, capable of translating complex technical findings.
  • Exceptional organization skills, with the ability to track multiple escalations and follow through to resolution.
  • Comfort collaborating with cross-functional teams, including AI development and Engineering.

Bonus points if you also have:
  • Experience supporting SaaS products, APIs, integrations, and background processing.
  • Familiarity with incident management and post-incident documentation.
  • Experience improving support tooling, automations, dashboards, or runbooks.
  • Exposure to AI-assisted coding tools (Cursor, Claude, or similar) with good judgment for safe application.

Our Commitment to Inclusion & Belonging:
We believe the best ideas come from bringing together people with different perspectives, experiences, and ways of thinking. We are committed to welcoming a broad range of talent and encouraging all qualified individuals to apply. We strive to create an environment where everyone feels a sense of belonging and is empowered to contribute, grow, and do meaningful work.
How We'll Take Care of You:
We believe that when people feel supported, they do their best work.
Our commitment to you includes:
  • A competitive total compensation package, including medical, dental, vision, and voluntary benefits
  • Well-being that works for real life-from an on-site gym, virtual wellness programs, and wellness coaching to flexible work options for select roles, because your well-being fuels your brilliance
  • Unlimited PTO for salaried roles and "life happens" days when you need flexibility
  • A fully paid holiday week off at Christmas, so you can truly rest, reset, and reconnect
  • Recognition and rewards that celebrate birthdays, meaningful anniversary milestones, and community service hours that let you give back
  • Quarterly Town Halls that keep communication transparent, honest, and human
  • Annual social events and traditions we genuinely look forward to-like Halloween celebrations, Wellness Fairs, and other moments that bring our community together

We're intentional about building a workplace where people feel valued, connected, and empowered to thrive-at work and beyond.
Additional Info:
We welcome all qualified candidates eligible to work in the United States. At this time, we are unable to sponsor visas.
We are proud to be an Equal Opportunity Employer and provide consideration to all applicants regardless of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.

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