ZipRecruiter

Log In

1

Level 2 Support Engineer Jobs (NOW HIRING)

TAP Engineering

System Administrator Level 2

Hanover, MD · On-site

$100K - $120K/yr

The System Administrator will provide both Tier 1 and Tier 2 support, troubleshoot complex system ... Experience working in secure or mission-critical environments Benefits Overview TAP Engineering ...

Scriptwellrx

Infrastructure Support Engineer

Boston, MA · On-site

$116K - $153K/yr

Infrastructure Engineer About the Role We're a small, fast‑moving healthcare data analytics ... Provide Tier 1/2 support for employee hardware, software, and account issues via a ticketing system ...

LVT

Technical Support Engineer III

American Fork, UT · On-site

You'll set the technical bar for the support team: coaching tier I and tier II support agents ... Escalation-Level Troubleshooting: You're the person tickets get handed to when the runbook runs out.

Warby Parker

Support Engineer II

Nashville, TN · On-site

Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services ... 2,000 ChromeOS devices, and 250 Windows devices. They thrive in collaborative environments ...

SeaGlass IT

IT Technical Support II

Marlborough, MA · On-site

$38K - $48K/yr

Join a growing IT services team where you''ll tackle challenging Level 2 support issues, work with ... experienced engineers, this is an excellent next step. Required Skills: * Minimum 2 years ...

ISI Enterprises

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

... II support engineers. This role will also involve complex troubleshooting of technical issues ... Act as the highest-level technical escalation point for engineering-related client and internal ...

FeatherShark

Level 3 Support Engineer

Chesterfield, MO

$80K - $90K/yr

FeatherShark is looking for a Level 3 Support Engineer to join our growing team! Are you the person ... 2 at a senior or escalation level. MSP or multi-tenant experience is a strong plus, and public ...

previous page

Showing results 41-60

All JobsTechnology JobsInformation Technology JobsTechnology Engineer JobsLevel 2 Support Engineer Jobs

Level 2 Support Engineer information

See salary details

$16

$39

$68

How much do level 2 support engineer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for level 2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a level 2 support engineer?

Level 2 Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They possess deeper technical expertise and are responsible for diagnosing, troubleshooting, and resolving advanced problems with software, hardware, or network systems. They may also escalate issues to Level 3 support if necessary and often work closely with both end-users and other IT teams to ensure timely resolution. Their role is essential in maintaining system uptime and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a level 2 support engineer?

To thrive as a Level 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a relevant degree or technical certification (such as CompTIA or Microsoft certifications). Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with team members. These skills ensure timely and accurate resolution of complex technical issues, leading to improved user satisfaction and system reliability.

What are some common challenges faced by level 2 support engineers, and how can they be effectively managed?

Level 2 Support Engineers often encounter complex technical issues that require deeper analysis and troubleshooting beyond standard fixes. Managing multiple tickets with varying priorities and collaborating with both customers and higher-level engineers can be challenging. Effective time management, clear communication, and continuous learning are essential for success in this role. Proactively documenting solutions and sharing knowledge within the team can also help streamline future support cases and improve overall efficiency.

What is the difference between Level 2 Support Engineer vs Level 1 Support Technician?

AspectLevel 2 Support EngineerLevel 1 Support Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsUsually entry-level, with basic certifications or on-the-job training
Work EnvironmentHandles more complex technical issues, often in a dedicated support or helpdesk teamAddresses initial user inquiries, basic troubleshooting, and ticket logging
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issues when neededProvides basic support, resolves simple issues, and escalates complex problems

The main difference between a Level 2 Support Engineer and a Level 1 Support Technician lies in their experience, technical skills, and complexity of issues handled. Level 2 Engineers manage more complex problems requiring deeper technical knowledge, while Level 1 Technicians focus on basic troubleshooting and initial customer support.

More about Level 2 Support Engineer jobs

What cities are hiring for Level 2 Support Engineer jobs?

Cities with the most Level 2 Support Engineer job openings:

What are popular job titles related to Level 2 Support Engineer jobs?

For Level 2 Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Level 2 Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

System Administrator Level 2

Hanover, MD • On-site

TAP Engineering
See more jobs at TAP Engineeringexternal

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Key responsibilities

  • Support the implementation, maintenance, and optimization of enterprise IT systems.

  • Manage day-to-day system operations, including monitoring, performance tuning, and issue resolution.

  • Provide Tier 1 and Tier 2 support for system and hardware issues.

Job description

System Administrator Level 2
IT / Infrastructure | Hanover, MD | Full Time
Position: System Administrator Level 2
Location: Hanover, MD
Category: IT / Systems Administration
Schedule: Standard Day Shift, Monday–Friday
Clearance Requirement: Active TS/SCI with Polygraph (required)
Experience Requirement: Mid-Senior Level (10+ years)
Compensation Range: $100,000 – $120,000 (based on experience)
Position Overview
We are seeking a System Administrator Level 2 to support the implementation, maintenance, and optimization of enterprise IT systems in a mission-focused environment. This role involves managing infrastructure across servers, storage, networking, and end-user systems while ensuring high system availability and performance.
The System Administrator will provide both Tier 1 and Tier 2 support, troubleshoot complex system issues, and work closely with internal teams to maintain reliable and secure IT operations. This position requires strong technical expertise, problem-solving skills, and the ability to operate in a fast-paced, operational environment.
Key Responsibilities
  • Provide implementation, troubleshooting, and maintenance support for IT systems
  • Manage day-to-day system operations, including monitoring, performance tuning, and issue resolution
  • Provide Tier 1 (Help Desk) and Tier 2 (escalation) support for system and hardware issues
  • Diagnose and resolve issues across client, server, storage, and network devices
  • Assist users with accessing and utilizing IT systems
  • Configure and manage UNIX/Linux and Windows operating systems
  • Install, configure, and maintain operating system software and system components
  • Monitor system performance and optimize resource utilization
  • Perform system capacity analysis and planning
  • Support escalation processes and communicate system status to stakeholders
  • Troubleshoot hardware issues and coordinate resolution efforts
  • Provide detailed analysis and feedback on escalated issues
Required Qualifications
  • Active TS/SCI clearance with Polygraph
  • Bachelor’s degree in Information Technology, Computer Science, or a related field
    • OR equivalent relevant experience
  • 10+ years of experience supporting IT systems and infrastructure
  • Experience administering Windows and/or UNIX/Linux operating systems
  • Strong troubleshooting skills across hardware, software, and network systems
  • Experience providing Tier 1 and Tier 2 support in an enterprise environment
  • Familiarity with system monitoring, performance tuning, and capacity planning
  • Strong communication and documentation skills
  • Ability to work effectively in a team-based environment
Preferred Qualifications
  • Experience supporting enterprise-scale infrastructure environments
  • Familiarity with virtualization technologies and distributed systems
  • Experience with system automation or scripting (e.g., Bash, PowerShell)
  • Knowledge of networking fundamentals and troubleshooting techniques
  • Experience working in secure or mission-critical environments
Benefits Overview
TAP Engineering offers a comprehensive and competitive benefits package, including:
  • Paid Time Off: 15–25 days annually based on tenure, plus 11 paid holidays (never use-or-lose)
  • Retirement: Up to 15% employer contribution to a 401(k) through match and profit sharing
  • Medical Coverage: Free medical insurance for employees, with optional buy-up plans for dependents
  • Dental & Vision: Employer-paid plans with optional enhancements
  • Insurance Coverage: Employer-paid life insurance, AD&D, short-term disability, and long-term disability
  • Flexible Spending Accounts: Healthcare and dependent care FSAs
  • Tuition Reimbursement: Up to $36,000 per year for approved coursework
  • Additional Benefits: Employee Assistance Program, wellness incentives, discount programs, virtual care, prescription savings, and travel support
  • Performance-Based Rewards: Merit increases, performance bonuses, and referral bonuses
Clearance Requirement
This position requires an active TS/SCI security clearance with Polygraph. Clearance processing and maintenance will be conducted in accordance with U.S. Government requirements.
Additional Information
By submitting your resume for this position, you acknowledge and agree that application materials may be shared with affiliated teams or programs for consideration for other available opportunities.
TAP Engineering is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law

Powered by JazzHR

JJgltKyP8j