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Level 2 Engineer Jobs (NOW HIRING)

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Level 2 Support Engineer

Tempe, AZ

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

All Copy Products

Level 2 Support Engineer

Denver, CO

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

All Copy Products

Level 2 Support Engineer

Tempe, AZ · On-site

The Level 2 Engineer will provide remote and onsite service for various IT technologies, ensuring high-quality work and effective resolution of escalated support tickets. Responsibilities : • ...

Rhodian Group

Cybersecurity Engineer - Level 2

Role Overview The Cybersecurity Level 2 Engineer plays a critical role in the Security Operations Center (SOC), responsible for monitoring, investigating, and responding to security alerts and ...

Servodata

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Level 2 Systems Engineer

Orlando, FL · On-site

$60K - $75K/yr

Level 2 Systems Engineer Location: Orlando, Florida Job Type: Full-Time | On-site Department: Information Technology Reports To: IT Infrastructure Manager / Owner About Us Servodata is a forward ...

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Level 2 Engineer information

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$39K

$101.8K

$137.5K

How much do level 2 engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for level 2 engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 2 Engineer, and why are they important?

To thrive as a Level 2 Engineer, you need strong troubleshooting skills, a solid understanding of networking and system administration, and typically an associate’s or bachelor’s degree in a relevant field. Experience with ticketing systems, remote support tools, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Associate (MCSA) are often required. Effective communication, problem-solving abilities, and a customer-focused attitude are important soft skills for this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations.

How does a Level 2 Engineer typically collaborate with Level 1 support and other technical teams?

A Level 2 Engineer often acts as an escalation point for issues that Level 1 support cannot resolve, requiring close collaboration and clear communication. They work together by reviewing detailed incident notes, providing guidance to Level 1 staff, and occasionally conducting joint troubleshooting sessions. Additionally, Level 2 Engineers may interact with Level 3 specialists or development teams for highly complex problems, ensuring a seamless flow of information and quick resolution for end users. This collaborative environment helps maintain consistent service quality while offering opportunities for mentorship and knowledge sharing.

What are Level 2 Engineers?

Level 2 Engineers, often called Tier 2 Engineers, are IT professionals responsible for handling more complex technical issues that cannot be resolved by Level 1 support. They troubleshoot and resolve intermediate to advanced problems, perform system maintenance, and may assist in configuring and installing hardware or software. Level 2 Engineers typically have deeper technical expertise, work closely with Level 3 teams for escalations, and may also document solutions and guide Level 1 staff.

What is the difference between Level 2 Engineer vs Level 3 Engineer?

CriteriaLevel 2 EngineerLevel 3 Engineer
Required CredentialsAssociate degree or equivalent, relevant certificationsBachelor's degree, advanced certifications often preferred
Work EnvironmentSupervised tasks, troubleshooting, basic project workMore autonomous, complex problem-solving, project leadership
Employer & Industry UsageCommon in IT, engineering, technical support rolesProgression in same fields, higher responsibility roles

The main difference between a Level 2 Engineer and a Level 3 Engineer lies in experience, responsibility, and autonomy. Level 3 Engineers typically have more advanced skills, handle complex projects independently, and may mentor Level 2 Engineers. Both roles are essential in technical fields, with Level 3 Engineers often serving as a step toward senior positions.

More about Level 2 Engineer jobs
What are the most commonly searched types of Level 2 Engineer jobs? The most popular types of Level 2 Engineer jobs are:
What job categories do people searching Level 2 Engineer jobs look for? The top searched job categories for Level 2 Engineer jobs are:
Level 2 Engineer jobs near you
Infographic showing various Level 2 Engineer job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 90% Full Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $101,752 per year, or $48.9 per hour.

Onsite Level 2 Engineer

Infinity Technology Consulting, Inc.

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Level 2 Onsite Systems Engineer
Location: Metro Atlanta (Onsite)
Employment Type: Full-Time
Job Summary
Infinity Technology Consulting, Inc. is seeking an experienced Level 2 Onsite Systems Engineer who thrives in a customer-facing environment and takes pride in ownership of the client experience.
This role is not entry-level. We are looking for someone who is technically proficient, confident, and service-oriented-someone who can manage day-to-day onsite IT operations, communicate clearly with non-technical users, and proactively identify opportunities for improvement when things are running smoothly.
The ideal candidate knows how to balance people skills with technical depth, can stand their ground professionally, and understands when to escalate issues or pull in additional resources from upper management or senior engineers.
Your primary responsibility will be to your assigned onsite customer, while also supporting Infinity projects and initiatives as needed.
What Success Looks Like in This Role
  • The client views you as their trusted IT partner, not just "the IT person"
  • Issues are resolved efficiently, communicated clearly, and followed through to completion
  • Downtime is used productively to uncover risks, improvements, or small projects
  • You know when to troubleshoot independently-and when to escalate
  • You can explain technical issues in plain language, and go deep technically when required

Required Skills & Experience
Strong working knowledge of:
    • Microsoft 365 Administration (Primary Focus) - Entra ID user lifecycle (onboarding/offboarding), licensing (Basic/Standard/Premium), Exchange Online, mail flow & message trace, shared mailboxes, Teams, SharePoint/OneDrive permissions, Conditional Access & MFA, Defender & security logs
    • Azure / Entra ID Identity & Security - Sign-in logs, session revocation, RBAC, group-based access, incident response
    • Microsoft Intune / Endpoint Management - Windows & Apple device enrollment, compliance policies, Autopilot, Apple Business Manager integration
    • Email Security & Filtering - Defender for Office 365, quarantine management, SPF/DKIM/DMARC
    • Windows 10/11, macOS, iOS administration
    • Working familiarity with Cisco/Meraki networking, Dell/Microsoft/Apple hardware, and RMM tools
  • Comfortable using remote support and RMM tools

Requirements
Onsite Support & Customer Ownership
  • Serve as the primary onsite IT resource for the assigned customer
  • Fully manage onsite service tickets from intake through resolution
  • Communicate ticket status, expectations, and outcomes clearly to users
  • Escalate issues appropriately to senior engineers, vendors, or management
  • Advocate for the customer while aligning with Infinity's standards and processes
Technical Operations
  • Administer and support Microsoft 365 (primary focus) including Entra ID (Azure AD), Exchange Online, Intune, user lifecycle management, security, and compliance
  • Support Azure identity and cloud services integrated with Microsoft 365
  • Manage Windows 10/11 and Apple (macOS/iOS) environments through Intune and MDM platforms
  • Maintain working familiarity with Cisco and Meraki networks to support user connectivity
  • Use RMM and monitoring tools to proactively identify, remediate, and prevent issues
  • Provide remote and onsite support as required
Proactive Improvement & Documentation
  • Identify risks, inefficiencies, and opportunities for improvement
  • Recommend process improvements, system enhancements, and best practices
  • Create and maintain clear technical documentation for the customer environment
  • Participate in ongoing projects when onsite workload allows
Communication, Reporting & Accountability
  • Maintain professional, customer-friendly communication at all times
  • Submit time entries and expense reports per Infinity SOPs
  • Identify and communicate risks to the Service Manager and leadership
  • Participate in incident reviews and knowledge-gap analysis
Teamwork & Project Support
  • Follow schedules, SOPs, and ticketing workflows
  • Collaborate with Service Desk, Engineering, and Management teams
  • Provide occasional after-hours or weekend emergency support when needed
  • Assist with onsite or remote projects as an additional resource
Professional & Personal Attributes
  • Strong customer service mindset with excellent communication skills
  • Able to explain technical concepts in non-technical terms
  • Confident, professional, and able to advocate for yourself and the customer
  • Organized, proactive, and comfortable multitasking
  • Knows how to stay productive during downtime by finding value-add work
  • Team-oriented and comfortable escalating issues when needed
Preferred Qualifications
  • Microsoft 365 Administrator - (MS-102)
  • Microsoft Certified: Endpoint Administrator Associate (MD-102)
  • Microsoft 365 Fundamentals (MS-900)
  • Professional IT certifications (Microsoft, ITIL, ITSM, Cisco, etc.) are a plus
  • Bachelor's degree in IT or related field preferred (or equivalent experience)

Physical & Travel Requirements
  • Ability to lift up to 50 lbs occasionally
  • Valid driver's license and ability to travel within Metro Atlanta
  • Must pass background check, drug screening, and skills assessments

Benefits
  • Health Care Stipend (to offset medical, dental, and vision expenses)
  • Simple IRA (with employer contribution, if applicable)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity & Paternity)
  • Short-Term & Long-Term Disability
  • Training & Professional Development

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