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Level 2 Engineer Jobs (NOW HIRING)

HireArchi LLC

$55K - $75K/yr

Maui (On-site) Salary: $55,000 - $75,000 YEARLY Position Overview The Level 2 Engineer is responsible for advanced technical support, escalated troubleshooting, maintenance, and small project ...

HireArchi LLC

(On-Site) Level 2 Engineer

Honolulu, HI · On-site

$55K - $75K/yr

Honolulu on the island of Oahu Salary: $55,000 - $75,000 YEARLY Position Overview The Level 2 Engineer is responsible for advanced technical support, escalated troubleshooting, maintenance, and small ...

All Copy Products

Level 2 Support Engineer

Chandler, AZ · On-site

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

All Copy Products

Level 2 Support Engineer

Tempe, AZ · On-site

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

Rhodian Group

Cybersecurity Engineer - Level 2

Role Overview The Cybersecurity Level 2 Engineer plays a critical role in the Security Operations Center (SOC), responsible for monitoring, investigating, and responding to security alerts and ...

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

As a Level 2 Engineer, you will provide advanced desktop, server, cloud, and network support to our clients while collaborating with senior engineers to resolve more complex technical issues. What ...

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

As a Level 2 Engineer, you will provide advanced desktop, server, cloud, and network support to our clients while collaborating with senior engineers to resolve more complex technical issues. What ...

Allierad LLC

Level 2 IT Support Engineer

Houston, TX · On-site

As a Level 2 Engineer, you will provide advanced desktop, server, cloud, and network support to our clients while collaborating with senior engineers to resolve more complex technical issues. What ...

CCS Facility Services

Engineer - Level II

Denver, CO · On-site

BUILDING ENGINEER II JOB SUMMARY: The Building Engineer II apply trade skills to perform preventive ... an appropriate level by participating in educational opportunities, reading professional ...

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All JobsLevel 2 Engineer Jobs

Level 2 Engineer information

See salary details

$39K

$101.8K

$137.5K

How much do level 2 engineer jobs pay per year?

As of Aug 3, 2026, the average yearly pay for level 2 engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

How does a level 2 engineer typically collaborate with level 1 support and other technical teams?

A Level 2 Engineer often acts as an escalation point for issues that Level 1 support cannot resolve, requiring close collaboration and clear communication. They work together by reviewing detailed incident notes, providing guidance to Level 1 staff, and occasionally conducting joint troubleshooting sessions. Additionally, Level 2 Engineers may interact with Level 3 specialists or development teams for highly complex problems, ensuring a seamless flow of information and quick resolution for end users. This collaborative environment helps maintain consistent service quality while offering opportunities for mentorship and knowledge sharing.

What jobs can you get with a level 2 engineer?

A Level 2 Engineer typically qualifies for technical support, network administration, or entry-level engineering roles that require troubleshooting, basic system maintenance, and familiarity with tools like ticketing systems and network hardware. These positions often involve working in IT departments, data centers, or technical service environments, sometimes requiring certifications such as CompTIA A+ or Network+.

What is the difference between Level 2 Engineer vs Level 3 Engineer?

CriteriaLevel 2 EngineerLevel 3 Engineer
Required CredentialsAssociate degree or equivalent, relevant certificationsBachelor's degree, advanced certifications often preferred
Work EnvironmentSupervised tasks, troubleshooting, basic project workMore autonomous, complex problem-solving, project leadership
Employer & Industry UsageCommon in IT, engineering, technical support rolesProgression in same fields, higher responsibility roles

The main difference between a Level 2 Engineer and a Level 3 Engineer lies in experience, responsibility, and autonomy. Level 3 Engineers typically have more advanced skills, handle complex projects independently, and may mentor Level 2 Engineers. Both roles are essential in technical fields, with Level 3 Engineers often serving as a step toward senior positions.

What is a level 2 engineer?

Level 2 Engineers, often called Tier 2 Engineers, are IT professionals responsible for handling more complex technical issues that cannot be resolved by Level 1 support. They troubleshoot and resolve intermediate to advanced problems, perform system maintenance, and may assist in configuring and installing hardware or software. Level 2 Engineers typically have deeper technical expertise, work closely with Level 3 teams for escalations, and may also document solutions and guide Level 1 staff.

What are the key skills and qualifications needed to thrive as a level 2 engineer?

To thrive as a Level 2 Engineer, you need strong troubleshooting skills, a solid understanding of networking and system administration, and typically an associate’s or bachelor’s degree in a relevant field. Experience with ticketing systems, remote support tools, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Associate (MCSA) are often required. Effective communication, problem-solving abilities, and a customer-focused attitude are important soft skills for this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations.
More about Level 2 Engineer jobs
What are the most commonly searched types of Level 2 Engineer jobs? The most popular types of Level 2 Engineer jobs are:
What job categories do people searching Level 2 Engineer jobs look for? The top searched job categories for Level 2 Engineer jobs are:
Level 2 Engineer jobs near you
Infographic showing various Level 2 Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 95% Full Time, 1% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.

(On-Site) Level 2 Engineer

HireArchi LLC

On-site

$55K - $75K/yr

Other

Posted 14 days ago

Job description

Location: Maui (On-site)

Salary: $55,000 - $75,000 YEARLY

Position Overview

The Level 2 Engineer is responsible for advanced technical support, escalated troubleshooting, maintenance, and small project execution across client environments. This role serves as an escalation point for Level 1 technicians and works closely with senior engineers, service coordination, and service management to deliver timely and effective support.

The ideal candidate is technically capable, organized, client-focused, and able to operate effectively in a fast-paced MSP environment supporting multiple client infrastructures.

Responsibilities

  • Troubleshoot and resolve escalated service requests and incidents
  • Support Windows desktop, server, and Microsoft 365 environments
  • Configure and maintain networking, VPN, firewall, wireless, backup, and endpoint security systems
  • Perform routine maintenance, patching, and system health checks
  • Complete small to mid-sized projects and assist on larger implementations
  • Maintain accurate documentation and daily time entries
  • Communicate professionally with clients regarding updates, timelines, and next steps
  • Take ownership of assigned tickets through resolution
  • Follow company standards, operational procedures, and security best practices

Technical Requirements

  • Strong troubleshooting skills across Windows environments
  • Working knowledge of:
  • Active Directory
  • Microsoft 365
  • TCP/IP, DNS, DHCP, and VPN technologies
  • Routers, switches, firewalls, and wireless infrastructure
  • Backup and disaster recovery solutions
  • Endpoint protection, MFA, and security best practices
  • Experience with Fortinet, Ubiquiti, SonicWall, Sophos, WatchGuard, or similar platforms preferred
  • MSP experience preferred

Qualifications

  • 2+ years of IT support or systems administration experience preferred
  • Strong communication, organization, and customer service skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Ability to work independently while collaborating effectively within a team environment

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