ZipRecruiter

Log In

1

Level 2 Engineer Jobs (NOW HIRING)

All Copy Products

Level 2 Support Engineer

Denver, CO · On-site

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

All Copy Products

Level 2 Support Engineer

Tempe, AZ · On-site

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

All Copy Products

Level 2 Support Engineer

Tempe, AZ

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

All Copy Products

Level 2 Support Engineer

Denver, CO

$25 - $32/hr

Our Verticomm team is expanding, and we are currently seeking a talented Level 2 Engineer to work in a collaborative team environment assisting our clients with their technical support needs. www ...

Rhodian Group

Cybersecurity Engineer - Level 2

Role Overview The Cybersecurity Level 2 Engineer plays a critical role in the Security Operations Center (SOC), responsible for monitoring, investigating, and responding to security alerts and ...

Steel Dynamics, Inc.

Electrical Engineer

Columbus, MS · On-site

Work closely with Level 1 and Level 2 Engineer to ensure quality and on time work Qualifications * Excellent safety record * Bachelor's Degree: Electrical Engineering/Automation Engineer of Computer ...

CSS Tec

L2 Desktop System Engineer

Philadelphia, PA · Hybrid

Level 2 Desktop Systems Engineer Hybrid - 3 days per week onsite - Philly, PA Direct Hire!!! We're partnering with a white-glove Managed Service Provider in Philadelphia that is looking to add a ...

next page

Showing results 1-20

All JobsLevel 2 Engineer Jobs

Level 2 Engineer information

See salary details

$39K

$101.8K

$137.5K

How much do level 2 engineer jobs pay per year?

As of Jun 22, 2026, the average yearly pay for level 2 engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

How does a Level 2 Engineer typically collaborate with Level 1 support and other technical teams?

A Level 2 Engineer often acts as an escalation point for issues that Level 1 support cannot resolve, requiring close collaboration and clear communication. They work together by reviewing detailed incident notes, providing guidance to Level 1 staff, and occasionally conducting joint troubleshooting sessions. Additionally, Level 2 Engineers may interact with Level 3 specialists or development teams for highly complex problems, ensuring a seamless flow of information and quick resolution for end users. This collaborative environment helps maintain consistent service quality while offering opportunities for mentorship and knowledge sharing.

What is L1, L2, L3, and L4 engineer?

In technical support and engineering roles, L1, L2, L3, and L4 refer to different levels of expertise and responsibility. L1 engineers handle basic troubleshooting and customer inquiries, L2 engineers resolve more complex issues, L3 engineers are senior specialists with deep technical knowledge, and L4 engineers often focus on advanced system design, architecture, or escalation. Progression through these levels typically involves gaining experience, certifications, and technical skills relevant to the role.

What is the difference between Level 2 Engineer vs Level 3 Engineer?

CriteriaLevel 2 EngineerLevel 3 Engineer
Required CredentialsAssociate degree or equivalent, relevant certificationsBachelor's degree, advanced certifications often preferred
Work EnvironmentSupervised tasks, troubleshooting, basic project workMore autonomous, complex problem-solving, project leadership
Employer & Industry UsageCommon in IT, engineering, technical support rolesProgression in same fields, higher responsibility roles

The main difference between a Level 2 Engineer and a Level 3 Engineer lies in experience, responsibility, and autonomy. Level 3 Engineers typically have more advanced skills, handle complex projects independently, and may mentor Level 2 Engineers. Both roles are essential in technical fields, with Level 3 Engineers often serving as a step toward senior positions.

What are Level 2 Engineers?

Level 2 Engineers, often called Tier 2 Engineers, are IT professionals responsible for handling more complex technical issues that cannot be resolved by Level 1 support. They troubleshoot and resolve intermediate to advanced problems, perform system maintenance, and may assist in configuring and installing hardware or software. Level 2 Engineers typically have deeper technical expertise, work closely with Level 3 teams for escalations, and may also document solutions and guide Level 1 staff.

What jobs can I get with level 2 engineering?

A Level 2 Engineer typically qualifies for roles such as support engineer, technician, or junior engineer, often involving troubleshooting, maintenance, and basic system management. These positions may require familiarity with specific tools, certifications, or technical environments, and often serve as stepping stones to higher engineering roles.

What are the key skills and qualifications needed to thrive as a Level 2 Engineer, and why are they important?

To thrive as a Level 2 Engineer, you need strong troubleshooting skills, a solid understanding of networking and system administration, and typically an associate’s or bachelor’s degree in a relevant field. Experience with ticketing systems, remote support tools, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Associate (MCSA) are often required. Effective communication, problem-solving abilities, and a customer-focused attitude are important soft skills for this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations.

What engineers make $300,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $300,000 or more annually, especially with extensive experience, advanced skills, and working in high-demand industries like technology or finance. These roles often require advanced certifications, leadership responsibilities, and proficiency with complex tools and systems.

What jobs make $10,000 a month without a degree?

A Level 2 Engineer typically earns less than $10,000 per month, but high-paying roles without a degree include sales managers, real estate brokers, and certain tech roles like software developers with strong skills and experience. These jobs often require specialized knowledge, certifications, or extensive experience rather than formal degrees.
More about Level 2 Engineer jobs
What are the most commonly searched types of Level 2 Engineer jobs? The most popular types of Level 2 Engineer jobs are:
What job categories do people searching Level 2 Engineer jobs look for? The top searched job categories for Level 2 Engineer jobs are:
Level 2 Engineer jobs near you
Infographic showing various Level 2 Engineer job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 90% Full Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $101,752 per year, or $48.9 per hour.
Level II Engineer

Level II Engineer

Smart Choice Communications

Saint Petersburg, FL • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 11 days ago

Job description

About Smart Choice Communications

Who we are:

SmartChoice is a North American technology partner delivering telecommunications, internet connectivity, network infrastructure, integrated software platforms, and physical security for multi‑location and large organizations. We support organizations that demand reliability at scale, from regional operations to complex, multi‑site enterprises.

Our integrated software connects directly with the telecom, network, and security solutions we deploy, giving customers a unified ecosystem rather than a fragmented technology stack. With teams positioned across the country and a 24/7/365 U.S.-based signature service model, we provide the reach of a national provider with the responsiveness of a dedicated partner—keeping every location connected, protected, and operating with confidence.

Why join us?

At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white-glove service and customer success. We don’t just provide services—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced telecom, internet, security, and infrastructure solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.

 

Our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity, collaboration, and celebrating successes—big and small.

As part of our team, you'll be joining a company that values innovation, teamwork, community engagement, and professional growth. Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.

About the role

The Tier II Engineer will be responsible for resolving inbound customer service and technical support customer requests, accurately logging, and tracking all call/email activity in our ticketing system, providing accurate and professional resolution on all supported issues, and accurately resolving all assigned customer service or technical trouble tickets. The Tier II Engineer handles escalations from Tier I Engineers when needed. 

Key Responsibilities:

Take full ownership of tickets from assignment to resolution Handle incident and service requests; resolve them within the agreed Service Level Agreement Troubleshoot call flows, routing, trunks, and DID numbers Troubleshoot call flow issues (inbound/outbound routing problems) Troubleshoot registration issues (phones not registering to PBX/SBC) Support fax and EFAX line configurations Support Teams Voice / SBC / direct routing configurations Perform advanced OMNI platform changes (IVR, routing, features) Serve as a point of contact for all customer escalations Create installation and troubleshooting documentation when necessary Troubleshoot Microsoft 365 user issues (login problems, mailbox access, sync issues) Perform advanced network troubleshooting (routing, VLANs, etc.) Ensure proper escalation with full context, logs, and troubleshooting steps documented Contribute to process improvement and automation initiatives Monitor and respond to alerts and system anomalies (proactive support) Provide technical input during escalations or bridge calls with internal teams/carriers/customers Assist in training new Tech Support Employees and other company employees Performs other job duties as assigned. 

Who you are:

Associate's degree; or equivalent combination of education and relevant work experience 3-5 years related experience in Customer Service or Technical Support Voice over IP principles and PBX functionality (Asterisk, Cisco Call Manager, Cisco Unity Connection, Dialer, ICM, Cisco Presence. SIP, SCCP, H.323, etc.) Knowledge on VPN and other remote connectivity as well as Cisco switches, routers, wireless access points, and firewalls Knowledge and understanding of Voice network system requirements and standards 

Qualifications, Experience & Education: 

Excellent verbal and written communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong analytical and problem-solving skills.Ability to prioritize tasks and to delegate them when appropriate.Ability to function well in a high-paced and at times stressful environment.Proficient with Microsoft Office Suite or related software.

Preferred Qualifications:

Cisco CCNA or other networking certifications Microsoft 365 Certifications 

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times. 

Perks:

Competitive salary with performance-based incentivesComprehensive health benefits (medical, dental, vision, life insurance)Generous paid time offEmployer-matched 401(k)Monthly cell phone stipendEmployee Assistance ProgramGenerous PTO

What We Offer: 

Culture of Innovation: You’ll be part of a forward-thinking team that’s driving the future of business communications.Growth Opportunities: As SmartChoice continues to expand, so do the opportunities for our team members to take on new challenges.Fun & Collaborative Environment: We’re serious about our work, but we also know how to have a good time. From team-building events to spontaneous brainstorming sessions, SmartChoice is a place where your voice will be heard, and your efforts will be recognized.

At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team. Apply now and start making your mark at SmartChoice!

SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Discrimination of any type is not tolerated.  Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.


PI285198223

Apply