What is a level 2 engineer?

Level 2 Engineers, often called Tier 2 Engineers, are IT professionals responsible for handling more complex technical issues that cannot be resolved by Level 1 support. They troubleshoot and resolve intermediate to advanced problems, perform system maintenance, and may assist in configuring and installing hardware or software. Level 2 Engineers typically have deeper technical expertise, work closely with Level 3 teams for escalations, and may also document solutions and guide Level 1 staff.