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Level 2 Support Engineer Jobs in Chicago, IL (NOW HIRING)

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$52 - $60/hr

Summary: A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and advanced administrative/engineering support. They are responsible for managing ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$60/hr

\n \n \n \n \n We are seeking a BMC Helix Support Engineer\/Admin in Chicago, IL for a hybrid role. \n \n \n \n \n \n Summary: \n \n \n \n \n \n A Level 2.5 BMC Helix Support Engineer bridges the gap ...

Northern Trust

Support Engineer, Sr. Associate

Chicago, IL · On-site

$88K - $151K/yr

Level 2 Support for PADS Platform: * Delve deep into complex issues that have been escalated. * Collaborate with engineering and data teams to determine root causes and derive solutions. * Propose ...

Cooley LLP

Product Support Engineer

Chicago, IL

Serve as the Level 2+ escalation owner for issues unsolved by product support specialists * Perform ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Cooley

Product Support Engineer

Chicago, IL

Serve as the Level 2+ escalation owner for issues unsolved by product support specialists * Perform ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

krg technology inc

Support Engineer

Chicago, IL

Company Description Job Title : Support Engineer Location: Chicago, IL. Duration: FullTime 6-8 ... Experience in working with offshore teams Providing white gloves IT service to C-level executives.

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Level 2 Support Engineer information

See Chicago, IL salary details

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$41

$70

How much do level 2 support engineer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for level 2 support engineer in Chicago, IL is $41.10, according to ZipRecruiter salary data. Most workers in this role earn between $30.48 and $48.08 per hour, depending on experience, location, and employer.

What are Level 2 Support Engineers?

Level 2 Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They possess deeper technical expertise and are responsible for diagnosing, troubleshooting, and resolving advanced problems with software, hardware, or network systems. They may also escalate issues to Level 3 support if necessary and often work closely with both end-users and other IT teams to ensure timely resolution. Their role is essential in maintaining system uptime and user satisfaction within an organization.

What is a level 2 support engineer?

A Level 2 Support Engineer is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. They troubleshoot hardware and software problems, often using diagnostic tools, and may escalate unresolved issues to higher support levels or specialized teams.

What are some common challenges faced by Level 2 Support Engineers, and how can they be effectively managed?

Level 2 Support Engineers often encounter complex technical issues that require deeper analysis and troubleshooting beyond standard fixes. Managing multiple tickets with varying priorities and collaborating with both customers and higher-level engineers can be challenging. Effective time management, clear communication, and continuous learning are essential for success in this role. Proactively documenting solutions and sharing knowledge within the team can also help streamline future support cases and improve overall efficiency.

What are the key skills and qualifications needed to thrive as a Level 2 Support Engineer, and why are they important?

To thrive as a Level 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a relevant degree or technical certification (such as CompTIA or Microsoft certifications). Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with team members. These skills ensure timely and accurate resolution of complex technical issues, leading to improved user satisfaction and system reliability.

What jobs can I get with level 2 engineering?

A Level 2 Support Engineer can typically advance to roles such as Systems Administrator, Network Technician, or Technical Support Supervisor. These positions often require strong troubleshooting skills, familiarity with operating systems and networking, and sometimes certifications like CompTIA A+ or Network+.

What is a Tier 2 support engineer?

A Tier 2 support engineer is a technical support professional who handles more complex customer issues that cannot be resolved by Tier 1 support. They often troubleshoot advanced problems, use diagnostic tools, and may escalate issues to Tier 3 or specialized teams if needed, requiring strong technical skills and knowledge of relevant systems or software.

What engineer makes $500,000 a year?

While most support engineers, including Level 2 Support Engineers, do not earn this level of income, some highly specialized or senior engineers in fields like software development, data engineering, or cybersecurity can reach or exceed $500,000 annually, especially with bonuses, stock options, or in high-cost-of-living areas. Typically, such compensation is associated with senior roles, executive positions, or those working at large tech companies with significant equity packages.

What is the difference between Level 2 Support Engineer vs Level 1 Support Technician?

AspectLevel 2 Support EngineerLevel 1 Support Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsUsually entry-level, with basic certifications or on-the-job training
Work EnvironmentHandles more complex technical issues, often in a dedicated support or helpdesk teamAddresses initial user inquiries, basic troubleshooting, and ticket logging
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issues when neededProvides basic support, resolves simple issues, and escalates complex problems

The main difference between a Level 2 Support Engineer and a Level 1 Support Technician lies in their experience, technical skills, and complexity of issues handled. Level 2 Engineers manage more complex problems requiring deeper technical knowledge, while Level 1 Technicians focus on basic troubleshooting and initial customer support.

What are popular job titles related to Level 2 Support Engineer jobs in Chicago, IL? For Level 2 Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Level 2 Support Engineer jobs in Chicago, IL look for? The top searched job categories for Level 2 Support Engineer jobs in Chicago, IL are:
Level 2 Support Engineer jobs near you
Infographic showing various Level 2 Support Engineer job openings in Chicago, IL as of July 2026, with employment types broken down into 50% Part Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $85,495 per year, or $41.1 per hour.

Desktop Support Engineer (Level 2)

NSC Global

Chicago, IL • On-site

Full-time

Posted 21 days ago

Job description

Overview
NSC Global is currently looking for a Desktop Support Engineer to join our growing company.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.
POSITION: Desktop Support Engineer
JOB TYPE: Direct Hire (W2) with NSC Global
START DATE: IMMEDIATELY
Responsibilities
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate's degree in a related area or 3-5 years of experience in the field or in a related area. Familiar with a variety of the fields' concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.
Position Description:
  • Provides on-site and remote technical service support, installation, configuration and problem resolution in Apple / MAC / Network environments.
  • Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.
  • Diagnoses mechanical, hardware, software and system failures using established procedures.
  • Determines most cost effective repair resolution to minimize customer downtime.
  • Act as the primary provider of technical support to desktop and laptop computer users for hardware, Apple / Mac OS, and application issues to Executive/Financial Level customers.
  • Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
  • Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.
  • Evaluate current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers.
  • Coordinate support and repair activities with select third party vendors.

Qualifications
Skill/Ability Knowledge:
  • Must have the technical ability to provide desk side support for computer and printer hardware, common software applications, Apple / Mac OS issues.
  • Must be a proficient user of personal computer tools for word processing, decision support and communication.
  • Must be skilled in problem solving techniques and supporting financial customers.
  • Proficiency in the following areas - Networking, VPN, Wireless. Customer Service, Ticketing system applications and multi-tasking.
  • Previous experience with Microsoft Intune and ServiceNow.
    Experience with device imaging.

Soft Skills:
  • Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
  • Interpersonal: Excellent customer service, technical, organizational, and communication skills - in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
  • Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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