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Level 2 Support Engineer Jobs in Chicago, IL (NOW HIRING)

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$87.50 - $145/hr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... Triage, resolve, or elevate technical incidents under time pressure (Level 1/Level 2). * Deploy and ...

REMPREX, LLC

Support Technician II

Lisle, IL · On-site

$21.25 - $29/hr

The Level II Support Technician is responsible for creating Trouble Tickets for issues that occur in AGS, resolving issues, and performing preventative maintenance to ensure the ongoing smooth ...

Remprex

Support Technician II

Lisle, IL · On-site

$55K/yr

The Level II Support Technician is responsible for creating Trouble Tickets for issues that occur in AGS, resolving issues, and performing preventative maintenance to ensure the ongoing smooth ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... Triage, resolve, or escalate technical incidents under time pressure (Level 1/Level 2). * Deploy ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... Triage, resolve, or escalate technical incidents under time pressure (Level 1/Level 2). * Deploy ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to ... level. * Cross-Functional Liaison: Serve as a highly effective mediator and escalation bridge ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to ... level. * Cross-Functional Liaison: Serve as a highly effective mediator and escalation bridge ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to ... level. * Cross-Functional Liaison: Serve as a highly effective mediator and escalation bridge ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to ... level. * Cross-Functional Liaison: Serve as a highly effective mediator and escalation bridge ...

Carefeed

Support Engineer

Chicago, IL · Remote

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... Qualifications: * 2+ years in a technical support, client success or software development role

Cintrifuse

Support Engineer

Chicago, IL · On-site

$65 - $95/hr

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... Qualifications * 2+ years in a technical support, client success or software development role.

New

Carefeed

Support Engineer

Chicago, IL · Remote

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... Qualifications: * 2+ years in a technical support, client success or software development role

K2 Staffing

Helpdesk Support Level II+

Oak Park, IL

$19.75 - $26.50/hr

... Support Level II+ Technician . An IT Technicians role is to ensure system operation and ... engineering * Kaseya RMM and Autotask PSA Experience a plus * Excellent verbal and written ...

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

Ensure stakeholders are updated according to predefined service level agreements * Completion and ... Basic knowledge or interest of any programming language such as Java, Python or Ruby * 2 years of ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

... Service Level Agreements (SLAs). * Champion a customer-centric approach by resolving issues ... Support Engineering, Customer Support Engineering, or a similar role supporting SaaS platforms.

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Showing results 21-40

All JobsLevel 2 Support Engineer JobsLevel 2 Support Engineer Jobs in Chicago, IL

Level 2 Support Engineer information

See Chicago, IL salary details

$17

$41

$70

How much do level 2 support engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for level 2 support engineer in Chicago, IL is $41.10, according to ZipRecruiter salary data. Most workers in this role earn between $30.48 and $48.08 per hour, depending on experience, location, and employer.

What is a level 2 support engineer?

Level 2 Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They possess deeper technical expertise and are responsible for diagnosing, troubleshooting, and resolving advanced problems with software, hardware, or network systems. They may also escalate issues to Level 3 support if necessary and often work closely with both end-users and other IT teams to ensure timely resolution. Their role is essential in maintaining system uptime and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a level 2 support engineer?

To thrive as a Level 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a relevant degree or technical certification (such as CompTIA or Microsoft certifications). Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with team members. These skills ensure timely and accurate resolution of complex technical issues, leading to improved user satisfaction and system reliability.

What are some common challenges faced by level 2 support engineers, and how can they be effectively managed?

Level 2 Support Engineers often encounter complex technical issues that require deeper analysis and troubleshooting beyond standard fixes. Managing multiple tickets with varying priorities and collaborating with both customers and higher-level engineers can be challenging. Effective time management, clear communication, and continuous learning are essential for success in this role. Proactively documenting solutions and sharing knowledge within the team can also help streamline future support cases and improve overall efficiency.

What is the difference between Level 2 Support Engineer vs Level 1 Support Technician?

AspectLevel 2 Support EngineerLevel 1 Support Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsUsually entry-level, with basic certifications or on-the-job training
Work EnvironmentHandles more complex technical issues, often in a dedicated support or helpdesk teamAddresses initial user inquiries, basic troubleshooting, and ticket logging
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issues when neededProvides basic support, resolves simple issues, and escalates complex problems

The main difference between a Level 2 Support Engineer and a Level 1 Support Technician lies in their experience, technical skills, and complexity of issues handled. Level 2 Engineers manage more complex problems requiring deeper technical knowledge, while Level 1 Technicians focus on basic troubleshooting and initial customer support.

What are popular job titles related to Level 2 Support Engineer jobs in Chicago, IL?

For Level 2 Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Level 2 Support Engineer jobs in Chicago, IL look for?

The top searched job categories for Level 2 Support Engineer jobs in Chicago, IL are:

Level 2 Support Engineer jobs near you
Infographic showing various Level 2 Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,498 per year, or $41.1 per hour.

Trade Support Engineer

Valkyrie Trading

Chicago, IL • On-site

$87.50 - $145/hr

Other

Medical, Dental, PTO

Re-posted 16 days ago

Job description

What You’ll Do:

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading environment healthy, stable, and fast. This is a hands‑on, high‑impact role: when the markets are open, you are our first line of defense.

Day to day, you will:

  • Monitor the production trading environment and respond to alerts in real time.

  • Triage, resolve, or elevate technical incidents under time pressure (Level 1/Level 2).

  • Deploy and configure proprietary and third‑party trading applications.

  • Investigate trade and position breaks, and support back‑office operations such as trade capture and reconciliation.

  • Assist with risk and compliance reporting.

  • Occasional handling of datacenter and trading desk hardware.

  • Write scripts to automate repetitive workflows and accelerate your own troubleshooting.

  • Collaborate closely with traders, clearing firms, exchanges, and vendor partners to meet business objectives.

Because this role covers the trading day end to end, it includes early market‑open coverage and participation in an on‑call / weekend rotation.

What You’ll Need:

  • 2+ years of full‑time, professional experience in Trade Support, Trade Operations, Application Support, or a similar production‑support role.

  • Strong proficiency with both Windows and Linux, comfortable in desktop and command‑line environments.

  • Solid scripting skills in one or more languages (e.g., Python, PowerShell, Bash) to automate tasks and analyze data.

  • Working knowledge of SQL for querying trade, position, and reference data during investigations.

  • Familiarity with data formats like JSON, XML, and Parquet.

  • Familiarity with current code generation AI tools.

  • A track record of troubleshooting application and OS‑level issues calmly under pressure.

  • Strong communication skills, with a focus on resolving uncertainty and coordinating across traders, vendors, and internal teams.

  • Detail‑oriented, with a strong bias toward documentation and repeatable process.

  • Ability to manage shifting priorities in a fast‑moving environment.

  • Ability to work on‑site in our Chicago office and participate in early‑hours and on‑call coverage as needed.

  • Must have valid, ongoing, unrestricted authorization to work in the United States without the need for employer‑sponsored or self‑initiated immigration filings.

Preferred (We’ll Train the Right Person):

  • Experience with exchange‑traded derivatives and a solid grasp of the trade lifecycle.

  • Hands‑on experience interfacing with exchanges and clearing firms.

  • Familiarity with order entry and market data protocols (e.g., FIX, FIXP, MDP3, BOE, ITCH).

  • Exposure to observability tooling and incident‑management practices.

Applicants with 3+ years of directly applicable experience are eligible for consideration at the Senior level. What You’ll Get
  • Competitive salaries and performance bonuses
  • Top‑tier medical and dental coverage
  • Relocation assistance packages
  • Generous vacation policy
  • Training opportunities and continuing education
  • Catered lunch, snacks, and beverages
  • Group outings and company partiesCasual dress environment
Salary range
  • $87,500-145,000
  • Senior‑level candidates will be eligible for a base salary of $145,000-177,500
  • This position is also eligible for an annual discretionary bonus.
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