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Level 2 Support Engineer Jobs in Chicago, IL (NOW HIRING)

krg technology inc

Support Engineer

Chicago, IL

Company Description Job Title : Support Engineer Location: Chicago, IL. Duration: FullTime 6-8 ... Experience in working with offshore teams Providing white gloves IT service to C-level executives.

Path Forward IT

Onsite Support Engineer II

Chicago, IL · On-site

Onsite Support Engineer II Location: Chicago, IL Ready to work hands-on and make a real impact ... You'll manage support tickets, uphold service level agreements (SLAs), and ensure clients receive ...

New

Path Forward IT

Onsite Support Engineer II

Chicago, IL · On-site

Onsite Support Engineer II Location: Chicago, IL Ready to work hands-on and make a real impact ... You'll manage support tickets, uphold service level agreements (SLAs), and ensure clients receive ...

Flywire

Technical Support Engineer II

Chicago, IL · On-site

The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to ... level. * Cross-Functional Liaison: Serve as a highly effective mediator and escalation bridge ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... Triage, resolve, or escalate technical incidents under time pressure (Level 1/Level 2). * Deploy ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working ... Triage, resolve, or escalate technical incidents under time pressure (Level 1/Level 2). * Deploy ...

Carefeed

Support Engineer

Chicago, IL · Remote

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... Qualifications: * 2+ years in a technical support, client success or software development role

Carefeed

Support Engineer

Chicago, IL · On-site +1

As a Support Engineer, you'll investigate and fix client issues, design and implement changes to ... Qualifications: * 2+ years in a technical support, client success or software development role

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

Ensure stakeholders are updated according to predefined service level agreements * Completion and ... Basic knowledge or interest of any programming language such as Java, Python or Ruby * 2 years of ...

K2 Staffing

Helpdesk Support Level II+

Oak Park, IL

$19.75 - $26.50/hr

... Support Level II+ Technician . An IT Technicians role is to ensure system operation and ... engineering * Kaseya RMM and Autotask PSA Experience a plus * Excellent verbal and written ...

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Showing results 21-40

All JobsLevel 2 Support Engineer JobsLevel 2 Support Engineer Jobs in Chicago, IL

Level 2 Support Engineer information

See Chicago, IL salary details

$17

$41

$70

How much do level 2 support engineer jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for level 2 support engineer in Chicago, IL is $41.10, according to ZipRecruiter salary data. Most workers in this role earn between $30.48 and $48.08 per hour, depending on experience, location, and employer.

What are Level 2 Support Engineers?

Level 2 Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They possess deeper technical expertise and are responsible for diagnosing, troubleshooting, and resolving advanced problems with software, hardware, or network systems. They may also escalate issues to Level 3 support if necessary and often work closely with both end-users and other IT teams to ensure timely resolution. Their role is essential in maintaining system uptime and user satisfaction within an organization.

What is a level 2 support engineer?

A Level 2 Support Engineer is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. They troubleshoot hardware and software problems, often using diagnostic tools, and may escalate unresolved issues to higher support levels or specialized teams.

What are some common challenges faced by Level 2 Support Engineers, and how can they be effectively managed?

Level 2 Support Engineers often encounter complex technical issues that require deeper analysis and troubleshooting beyond standard fixes. Managing multiple tickets with varying priorities and collaborating with both customers and higher-level engineers can be challenging. Effective time management, clear communication, and continuous learning are essential for success in this role. Proactively documenting solutions and sharing knowledge within the team can also help streamline future support cases and improve overall efficiency.

What are the key skills and qualifications needed to thrive as a Level 2 Support Engineer, and why are they important?

To thrive as a Level 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a relevant degree or technical certification (such as CompTIA or Microsoft certifications). Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with team members. These skills ensure timely and accurate resolution of complex technical issues, leading to improved user satisfaction and system reliability.

What jobs can I get with level 2 engineering?

A Level 2 Support Engineer can typically advance to roles such as Systems Administrator, Network Technician, or Technical Support Supervisor. These positions often require strong troubleshooting skills, familiarity with operating systems and networking, and sometimes certifications like CompTIA A+ or Network+.

What is a Tier 2 support engineer?

A Tier 2 support engineer is a technical support professional who handles more complex customer issues that cannot be resolved by Tier 1 support. They often troubleshoot advanced problems, use diagnostic tools, and may escalate issues to Tier 3 or specialized teams if needed, requiring strong technical skills and knowledge of relevant systems or software.

What engineer makes $500,000 a year?

While most support engineers, including Level 2 Support Engineers, do not earn this level of income, some highly specialized or senior engineers in fields like software development, data engineering, or cybersecurity can reach or exceed $500,000 annually, especially with bonuses, stock options, or in high-cost-of-living areas. Typically, such compensation is associated with senior roles, executive positions, or those working at large tech companies with significant equity packages.

What is the difference between Level 2 Support Engineer vs Level 1 Support Technician?

AspectLevel 2 Support EngineerLevel 1 Support Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsUsually entry-level, with basic certifications or on-the-job training
Work EnvironmentHandles more complex technical issues, often in a dedicated support or helpdesk teamAddresses initial user inquiries, basic troubleshooting, and ticket logging
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issues when neededProvides basic support, resolves simple issues, and escalates complex problems

The main difference between a Level 2 Support Engineer and a Level 1 Support Technician lies in their experience, technical skills, and complexity of issues handled. Level 2 Engineers manage more complex problems requiring deeper technical knowledge, while Level 1 Technicians focus on basic troubleshooting and initial customer support.

What are popular job titles related to Level 2 Support Engineer jobs in Chicago, IL? For Level 2 Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Level 2 Support Engineer jobs in Chicago, IL look for? The top searched job categories for Level 2 Support Engineer jobs in Chicago, IL are:
Level 2 Support Engineer jobs near you
Infographic showing various Level 2 Support Engineer job openings in Chicago, IL as of July 2026, with employment types broken down into 50% Part Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $85,495 per year, or $41.1 per hour.

Support Engineer

krg technology inc

Chicago, IL

Full-time

Re-posted 9 days ago

Job description

Company Description

Job Title : Support Engineer

Location: Chicago, IL.

Duration: FullTime

Job Description:

6-8 years of End User Support experience in handling Windows and Mac environment.

Excellent Communication and Customer Service Skills preferably with experience in working for a Non-Profit Organization.

Experience in working with offshore teams

Providing white gloves IT service to C-level executives.

Additional Information

All your information will be kept confidential according to EEO guidelines.

KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

Social media

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