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Level 2 Support Engineer Jobs (NOW HIRING)

MCR Health, Inc.

Technical Support Level II

Bradenton, FL · On-site

$34K - $42K/yr

The Technical Support Level II team member works closely with staff to deliver timely solutions, maintain system performance, and support organizational productivity through excellent customer ...

GLOBAL IT CON LLC

IT Support Engineer

Fridley, MN · On-site

RoleI: IT Support Engineer Location: Fridley, MN Duration: 6+ months Role Summary The Onsite ... Escalate complex issues to Level 2/Level 3 support teams and coordinate resolution.

Cooley LLP

Product Support Engineer

Palo Alto, CA · On-site

Serve as the Level 2+ escalation owner for issues unsolved by product support specialists * Perform ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

ClearCompanies

Level One Support Engineer

Orem, UT · On-site

$30K - $90K/yr

An excellent level one Support Engineer must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer ...

Cooley LLP

Product Support Engineer

San Diego, CA · On-site

Serve as the Level 2+ escalation owner for issues unsolved by product support specialists * Perform ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Cooley LLP

Product Support Engineer

Washington, DC · On-site

Serve as the Level 2+ escalation owner for issues unsolved by product support specialists * Perform ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Cooley LLP

Product Support Engineer

Reston, VA · On-site

Serve as the Level 2+ escalation owner for issues unsolved by product support specialists * Perform ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

ADNET Technologies

TAC Helpdesk Engineer

Rocky Hill, CT · Remote

... Engineer in a primarily remote role (in other companies this person could hold the title of ... Provide remote and occasional on-site Level 2 technical support to ADNET clients through telephone ...

Cooley

Product Support Engineer

Los Angeles, CA · On-site

Serve as the Level 2+ escalation owner for issues unsolved by product support specialists * Perform ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

ISI Enterprises

Support Engineer III

Reston, VA · On-site

$90K - $100K/yr

... 2 support engineers. This role will also involve complex troubleshooting of technical issues ... Act as the highest-level technical escalation point for engineering-related client and internal ...

Gravitate Energy LLC

L3 Support Engineer

Tulsa, OK · On-site

As a Level 3 Support Engineer, you are a customer-facing member of the Support organization with ... Provide guidance and technical mentorship to Tier 2 support resources * Contribute to improving ...

New

Northern Base

Level 3 Support Engineer

Jersey City, NJ · On-site

Hiring Alert | Level 3 Support Engineer Location: New York, NY (Onsite) Employment Type: Full-Time Experience Required: 10-12 Years Visa Type: USC / GC Only Must-Have Skills: Financial Services ...

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Level 2 Support Engineer information

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How much do level 2 support engineer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for level 2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a level 2 support engineer?

Level 2 Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They possess deeper technical expertise and are responsible for diagnosing, troubleshooting, and resolving advanced problems with software, hardware, or network systems. They may also escalate issues to Level 3 support if necessary and often work closely with both end-users and other IT teams to ensure timely resolution. Their role is essential in maintaining system uptime and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a level 2 support engineer?

To thrive as a Level 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a relevant degree or technical certification (such as CompTIA or Microsoft certifications). Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with team members. These skills ensure timely and accurate resolution of complex technical issues, leading to improved user satisfaction and system reliability.

What are some common challenges faced by level 2 support engineers, and how can they be effectively managed?

Level 2 Support Engineers often encounter complex technical issues that require deeper analysis and troubleshooting beyond standard fixes. Managing multiple tickets with varying priorities and collaborating with both customers and higher-level engineers can be challenging. Effective time management, clear communication, and continuous learning are essential for success in this role. Proactively documenting solutions and sharing knowledge within the team can also help streamline future support cases and improve overall efficiency.

What is the difference between Level 2 Support Engineer vs Level 1 Support Technician?

AspectLevel 2 Support EngineerLevel 1 Support Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsUsually entry-level, with basic certifications or on-the-job training
Work EnvironmentHandles more complex technical issues, often in a dedicated support or helpdesk teamAddresses initial user inquiries, basic troubleshooting, and ticket logging
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issues when neededProvides basic support, resolves simple issues, and escalates complex problems

The main difference between a Level 2 Support Engineer and a Level 1 Support Technician lies in their experience, technical skills, and complexity of issues handled. Level 2 Engineers manage more complex problems requiring deeper technical knowledge, while Level 1 Technicians focus on basic troubleshooting and initial customer support.

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Level 2 Support Engineer jobs near you
Infographic showing various Level 2 Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Technical Support Level II

Bradenton, FL • On-site

MCR Health, Inc.
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about MCR Health, Inc.external

$34K - $42K/yr

Full-time

Posted 4 days ago

Job description

Description
Position Description
MCR Health is seeking a knowledgeable and customer-focused Technical Support Level II professional to provide advanced technical support for hardware, software, telecommunications, and network-related systems throughout the organization. This role serves as a key resource for diagnosing and resolving complex technical issues, supporting end users, installing and maintaining IT equipment, and ensuring reliable technology operations across multiple healthcare locations. The Technical Support Level II team member works closely with staff to deliver timely solutions, maintain system performance, and support organizational productivity through excellent customer service and technical expertise.
Key Responsibilities:
  • Provide Level II support for computer hardware, software applications, networking, telephony, fax, and voicemail systems.
  • Troubleshoot, research, and resolve technical issues reported by end users.
  • Respond to support requests via phone, email, and ticketing systems while ensuring timely resolution and follow-up.
  • Install, configure, and maintain computers, printers, software applications, and other IT equipment.
  • Perform telephone system administration, including user setup, voicemail management, and system reporting.
  • Support software updates, security patches, and operating system maintenance.
  • Assist with network connectivity troubleshooting and hardware deployment activities.
  • Maintain accurate documentation of issues, resolutions, and technical procedures.
  • Deliver exceptional customer service while supporting the mission and values of MCR Health.

Ideal Candidate The ideal candidate is a motivated IT professional with strong troubleshooting skills, excellent communication abilities, and a passion for helping others. Successful candidates will thrive in a fast-paced healthcare environment, demonstrate a commitment to customer service, and possess the ability to manage multiple priorities while maintaining a high level of technical proficiency.
Requirements
What you need to bring to this role:
Job Requirements - Technical Support Level II
Minimum Qualifications
  • High School Diploma or GED required.
  • Associate degree in an Information Technology-related field or a minimum of three (3) years of relevant technical support experience required.
  • Proficiency with Microsoft Office applications required.
  • Valid driver's license required.

Technical Knowledge & Experience
  • Experience supporting Windows 10 and Windows 11 operating systems.
  • Knowledge of Microsoft 365, Adobe applications, Citrix Client, Azure, and related business software.
  • Experience installing, configuring, and troubleshooting desktop hardware, software, printers, and peripheral devices.
  • Working knowledge of networking concepts, including TCP/IP in LAN/WAN environments.
  • Experience supporting telephony, voicemail, and communication systems preferred.
  • Familiarity with remote support and utility tools such as VNC, Bomgar, Ghost, and antivirus software preferred.

Skills & Competencies
  • Strong troubleshooting and problem-solving abilities.
  • Excellent verbal, written, and active listening skills.
  • Exceptional customer service and interpersonal skills.
  • Ability to prioritize multiple tasks and manage competing demands in a fast-paced environment.
  • Ability to work effectively with individuals of diverse backgrounds, personalities, and work styles.
  • Flexible, adaptable, and capable of responding to changing business needs.

Preferred Qualifications
  • CompTIA A+, Microsoft Certified Professional (MCP), or other relevant IT certifications preferred.
  • Healthcare IT support experience preferred.

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