ZipRecruiter

Log In

1

Level 2 Support Engineer Jobs (NOW HIRING)

Stefanini Group

3DX Support Engineer

Dearborn, MI · On-site

Stefanini is looking for a 3DX Support Engineer (Dearborn, MI) For quick apply, please reach out to ... and Level 2 support teams. Drive incident resolution within defined SLAs. * Debug, patch, and ...

Stefanini

3DX Support Engineer

Dearborn, MI

Stefanini is looking for a 3DX Support Engineer (Dearborn, MI) For quick apply, please reach out to ... 1 and Level 2 support teams. Drive incident resolution within defined SLAs. Debug, patch, and ...

Stefanini Group

3DX Support Engineer

Dearborn, MI · On-site

Stefanini is looking for a 3DX Support Engineer (Dearborn, MI) For quick apply, please reach out to ... and Level 2 support teams. Drive incident resolution within defined SLAs. * Debug, patch, and ...

Stefanini Group

3DX Support Engineer

Dearborn, MI · On-site

Stefanini is looking for a 3DX Support Engineer (Dearborn, MI) For quick apply, please reach out to ... and Level 2 support teams. Drive incident resolution within defined SLAs. * Debug, patch, and ...

USAN

Support Engineer I (Night Shift)

Norcross, GA · Hybrid

Serve as the Tier 1 & Tier 2 point-of-contact for USAN's software services solutions and AWS ... Service Level Agreements (SLAs) to ensure client satisfaction and support team effectiveness.

Robinhood

Support Engineer

Menlo Park, CA · On-site

They are seeking a Support Engineer to provide technology support to employees, focusing on ... Responsibilities : • Provide Tier 1 and Tier 2 support for Robinhood employees, including queue ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

Escalate complex technical issues to Level 2 support or engineering teams when necessary * Document issues, root causes, resolutions, and recurring trends within ticketing systems * Monitor system ...

next page

Showing results 1-20

All JobsLevel 2 Support Engineer Jobs

Level 2 Support Engineer information

See salary details

$16

$39

$68

How much do level 2 support engineer jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for level 2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are Level 2 Support Engineers?

Level 2 Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They possess deeper technical expertise and are responsible for diagnosing, troubleshooting, and resolving advanced problems with software, hardware, or network systems. They may also escalate issues to Level 3 support if necessary and often work closely with both end-users and other IT teams to ensure timely resolution. Their role is essential in maintaining system uptime and user satisfaction within an organization.

What is a level 2 support engineer?

A Level 2 Support Engineer is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. They often troubleshoot hardware and software problems, use diagnostic tools, and may escalate unresolved issues to higher-level support or development teams.

What is L1, L2, and L3 support salary?

For a Level 2 Support Engineer, salary levels typically increase with each support tier, with L1 support roles generally earning lower wages, L2 support roles earning more due to increased technical skills, and L3 support roles earning the highest due to advanced expertise. Salaries vary based on experience, location, and industry, but L2 support engineers usually earn a mid-range salary compared to L1 and L3 positions.

What job makes $10,000 a month without a degree?

A Level 2 Support Engineer typically earns less than $10,000 a month without a degree, as this salary level is uncommon for support roles. High-paying jobs that can reach or exceed $10,000 monthly without a degree often include specialized trades, sales, or entrepreneurial ventures, but they usually require significant experience, skills, or certifications. Most roles with such high earnings generally demand advanced skills or industry-specific knowledge.

What engineers make $500,000?

Senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially with extensive experience, advanced skills, and in high-demand industries. These roles often require advanced certifications, leadership responsibilities, and working in competitive markets or companies with lucrative compensation packages.

What are some common challenges faced by Level 2 Support Engineers, and how can they be effectively managed?

Level 2 Support Engineers often encounter complex technical issues that require deeper analysis and troubleshooting beyond standard fixes. Managing multiple tickets with varying priorities and collaborating with both customers and higher-level engineers can be challenging. Effective time management, clear communication, and continuous learning are essential for success in this role. Proactively documenting solutions and sharing knowledge within the team can also help streamline future support cases and improve overall efficiency.

What are the key skills and qualifications needed to thrive as a Level 2 Support Engineer, and why are they important?

To thrive as a Level 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a relevant degree or technical certification (such as CompTIA or Microsoft certifications). Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with team members. These skills ensure timely and accurate resolution of complex technical issues, leading to improved user satisfaction and system reliability.

What is the difference between Level 2 Support Engineer vs Level 1 Support Technician?

AspectLevel 2 Support EngineerLevel 1 Support Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsUsually entry-level, with basic certifications or on-the-job training
Work EnvironmentHandles more complex technical issues, often in a dedicated support or helpdesk teamAddresses initial user inquiries, basic troubleshooting, and ticket logging
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issues when neededProvides basic support, resolves simple issues, and escalates complex problems

The main difference between a Level 2 Support Engineer and a Level 1 Support Technician lies in their experience, technical skills, and complexity of issues handled. Level 2 Engineers manage more complex problems requiring deeper technical knowledge, while Level 1 Technicians focus on basic troubleshooting and initial customer support.

More about Level 2 Support Engineer jobs
What cities are hiring for Level 2 Support Engineer jobs? Cities with the most Level 2 Support Engineer job openings:
What job categories do people searching Level 2 Support Engineer jobs look for? The top searched job categories for Level 2 Support Engineer jobs are:
Level 2 Support Engineer jobs near you
Infographic showing various Level 2 Support Engineer job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, and 18% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
STAFF AUG- Level 2 Support Technician

STAFF AUG- Level 2 Support Technician

INNO4

Marlborough, MA • On-site

$32 - $33/hr

Full-time

Posted 10 days ago

Job description


Locations: Marlborough, MA 01752
Term: 2 Months+
Number of Openings: 1
Position Title: Level 2 Support Technician
Pay Rate: $33.00/hr.
Description: ServicePoint has a customer seeking a Level 2 Support Technician for a 2+ month 100% onsite position located in Marlborough MA. This would run through the summer. Client is seeking a Level 2 Technical Support resource to provide IT support for onsite employees and escalations from L1 services desk for clients remotely. On a daily basis will be finding fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Must be technically capable and a self-starter with strong organizational and customer service skills.
Responsibilities and Duties
  • Install and configure hardware and software
  • Respond to tickets in accordance with SLA guidelines
  • Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
  • Respond in timely manner to requests and issues
  • Repair and replace equipment as needed
  • Provide onsite and remote support to end users
  • Assist in AV setups as needed for meetings
  • Set up new workstations for users (deploying equipment, checking over account setups).
  • Heavy use of Windows and Mac OS devices
  • Ability to work in Active Directory
  • Create documentation for staff for training purposes
  • Employee endpoint support and troubleshooting
  • Laptops -Tablets -Mac (if applicable)
  • Mobile device support and troubleshooting
  • Corporate and bring your own device ("BYOD")
  • Single sign-on/multi-factor authentication support
  • Printer, Wi-Fi and VPN support
  • Collaboration software support
  • Active Directory ("AD")/Azure (if applicable) account administration and support
  • Resolve escalation of Tier 1 support tickets
  • Microsoft Office 365 account administration and support
  • Learning Management Systems ("LMS") support
  • Veeva support and troubleshooting -Adobe suite

Desired Attributes and Experience:
  • 3-4 years professional experience
  • Customer service mentality
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Reliable
  • Solid understanding of computers, networks and software
  • Experience using MS Office applications: Word, Excel, Outlook
  • High attention to detail
  • Previous experience with ServiceNow or other ticketing system
  • Ability and willingness to work in a high-pressure environment
  • Ability and willingness to work in a collaborative team environment
  • Ability and willingness to quickly learn new technology and software
  • Ability to lift 50 lbs.