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Level 2 Support Engineer Jobs (NOW HIRING)

Stefanini

3DX Support Engineer

Dearborn, MI · On-site

Stefanini is looking for a 3DX Support Engineer (Dearborn, MI) For quick apply, please reach out to ... 1 and Level 2 support teams. Drive incident resolution within defined SLAs. Debug, patch, and ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$52 - $60/hr

Summary: A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and advanced administrative/engineering support. They are responsible for managing ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$60/hr

\n \n \n \n \n We are seeking a BMC Helix Support Engineer\/Admin in Chicago, IL for a hybrid role. \n \n \n \n \n \n Summary: \n \n \n \n \n \n A Level 2.5 BMC Helix Support Engineer bridges the gap ...

Orpine.com

OSD & Support Engineer

Atlanta, GA · On-site

Job Title: ECC XenDesktop/RPA - OSD & Support Engineer Hybrid (Atlanta GA or Cincinnati Ohio ... Provide Level 2/Level 3 support for end-user computing environments. Required Skills: * Experience ...

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Level 2 Support Engineer information

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How much do level 2 support engineer jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for level 2 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are Level 2 Support Engineers?

Level 2 Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Level 1 support staff. They possess deeper technical expertise and are responsible for diagnosing, troubleshooting, and resolving advanced problems with software, hardware, or network systems. They may also escalate issues to Level 3 support if necessary and often work closely with both end-users and other IT teams to ensure timely resolution. Their role is essential in maintaining system uptime and user satisfaction within an organization.

What is a level 2 support engineer?

A Level 2 Support Engineer is responsible for handling more complex technical issues that cannot be resolved by Level 1 support. They troubleshoot hardware and software problems, often using diagnostic tools, and may escalate unresolved issues to higher support levels or specialized teams.

What are some common challenges faced by Level 2 Support Engineers, and how can they be effectively managed?

Level 2 Support Engineers often encounter complex technical issues that require deeper analysis and troubleshooting beyond standard fixes. Managing multiple tickets with varying priorities and collaborating with both customers and higher-level engineers can be challenging. Effective time management, clear communication, and continuous learning are essential for success in this role. Proactively documenting solutions and sharing knowledge within the team can also help streamline future support cases and improve overall efficiency.

What are the key skills and qualifications needed to thrive as a Level 2 Support Engineer, and why are they important?

To thrive as a Level 2 Support Engineer, you need strong troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a relevant degree or technical certification (such as CompTIA or Microsoft certifications). Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with team members. These skills ensure timely and accurate resolution of complex technical issues, leading to improved user satisfaction and system reliability.

What jobs can I get with level 2 engineering?

A Level 2 Support Engineer can typically advance to roles such as Systems Administrator, Network Technician, or Technical Support Supervisor. These positions often require strong troubleshooting skills, familiarity with operating systems and networking, and sometimes certifications like CompTIA A+ or Network+.

What is a Tier 2 support engineer?

A Tier 2 support engineer is a technical support professional who handles more complex customer issues that cannot be resolved by Tier 1 support. They often troubleshoot advanced problems, use diagnostic tools, and may escalate issues to Tier 3 or specialized teams if needed, requiring strong technical skills and knowledge of relevant systems or software.

What engineer makes $500,000 a year?

While most support engineers, including Level 2 Support Engineers, do not earn this level of income, some highly specialized or senior engineers in fields like software development, data engineering, or cybersecurity can reach or exceed $500,000 annually, especially with bonuses, stock options, or in high-cost-of-living areas. Typically, such compensation is associated with senior roles, executive positions, or those working at large tech companies with significant equity packages.

What is the difference between Level 2 Support Engineer vs Level 1 Support Technician?

AspectLevel 2 Support EngineerLevel 1 Support Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+; some roles prefer vendor-specific certificationsUsually entry-level, with basic certifications or on-the-job training
Work EnvironmentHandles more complex technical issues, often in a dedicated support or helpdesk teamAddresses initial user inquiries, basic troubleshooting, and ticket logging
ResponsibilitiesDiagnoses and resolves advanced technical problems, escalates issues when neededProvides basic support, resolves simple issues, and escalates complex problems

The main difference between a Level 2 Support Engineer and a Level 1 Support Technician lies in their experience, technical skills, and complexity of issues handled. Level 2 Engineers manage more complex problems requiring deeper technical knowledge, while Level 1 Technicians focus on basic troubleshooting and initial customer support.

More about Level 2 Support Engineer jobs
What cities are hiring for Level 2 Support Engineer jobs? Cities with the most Level 2 Support Engineer job openings:
What job categories do people searching Level 2 Support Engineer jobs look for? The top searched job categories for Level 2 Support Engineer jobs are:
Level 2 Support Engineer jobs near you
Infographic showing various Level 2 Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Level 2 Support Technician MSP

CW IT Support, Inc.

Wilmington, NC • On-site

$45K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Onsite and Remote IT Support Technician
Looking to join an incredible team of IT technicians in North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, highly skilled and customer-focused IT technicians to join our growing team.
Every day presents new challenges and puzzles to solve at CW IT Support, giving you a chance to learn something new, or provide value with your current knowledge to our clients. We have a great team to call out upon if you get stuck, or you can be that team member to help grow and guide others in their knowledge. The more you learn, the more you can earn at CW, and we promote learning and growth by offering company paid training and certification testing.
We offer competitive pay (including profit sharing), excellent benefits (Health, Dental, Vision, 401k, Life Insurance, Long-term disability), a company paid cell phone (most employees can cancel their personal plan and forward their number), and you will have a dedicated service vehicle fully outfitted to help you get the job done right the first time.
Application Instructions:
Apply over indeed - take the two assessments listed for the position as well. They should be sent to you after submitting your application. If we want to proceed with you in the process, we will E-mail you further instructions for the next phase of our hiring process.
Salary:
Salary for this position varies between $45,000 and $60,000. This will depend upon experience level and skill-set, among other factors. We offer profit sharing and benefits after 90 days as well as commissions on sales immediately.
Benefits:
We believe in offering stable employment and incredible benefits to our team members. We currently offer 100% paid medical, dental, and vision benefits for the individual, 75% for individual + child, and 67% Family. This comes with a company paid life insurance policy, long term disability benefits, 401k, and much more!
We pay bonuses for passing certifications in the IT field, as well as reimburse for testing costs. We also pay for the training materials.
Job Duties:
  • Work primarily in an on-site and project support role servicing clients in your area. Company vehicle provided to drive onsite to resolve issues with with client's computers, networks, servers, internet connections, and anything else they need.
  • Remote Support work when on-site calendar isn't booked.
  • Working efficiently and communicating effectively with clients in a courteous manner is a must.
  • Document onsite and/or remote support activity in ticketing system and continually update client information on file.
  • Assist with the installation team on server / network / computer deployments, or any other projects that require additional resources.
  • While working remotely you will be required to answer incoming phone calls, dispatch work, update tickets, etc.

Requirements:
  • Excellent Customer Service Skills - Although this is a business based in technology, the relationships with clients come first!!!
  • 3 years minimum in an IT support role, MSP experience is highly preferred!
  • Knowledge and experience configuring firewalls, switches, wireless technologies, VLANs; Net+ and/or CCNA highly preferred.
  • Minimal experience / familiarity with Windows Servers, Active Directory, Group Policy, and Microsoft 365 Administration.
  • Minimal understanding of virtualization technologies including VMware and Hyper-V.
  • Experienced with end user desktop support including desktop hardware repair, drive replacement and disk imaging practices, operating system installation, malware remediation, and email system troubleshooting.
  • Self-driven and ability to work both independently, in a team environment, and act confidently in front of clients even when faced with difficult challenges.
  • Work Location: Wilmington NC and 2 hours surrounding, and Remote from home.

Work Remotely
  • Hybrid - some work will be from home, but we do have an office location you will be expected to work from certain days.

Job Type: Full-time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:
  • 8 hour shift+ - Salaried position, but bonus pay for after hours projects.
  • Monday to Friday
  • On call Rotation with 6 or 7 other technicians (once every 6 weeks or so)

Education:
  • High school or equivalent (Preferred)

Experience:
  • Help desk: 3 years (Preferred)
  • Windows: 3 years (Preferred)

Work Location: Hybrid remote in Wilmington, NC 28403

Apply