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Tier 2 Technical Support Engineer Jobs (NOW HIRING)

OPSWAT

L2 Technical Support Engineer

San Francisco, CA · On-site

OPSWAT is now searching for Tier 2 Technical Support Enginee r to join our Customer Support team ... Work closely with technically oriented customers (typical customers are engineers and IT personnel)

Kenect

Tier 2 Customer Support

Pleasant Grove, UT

Tier II Technical Support Specialist Kenect is on a mission to revolutionize customer communication ... Computer Engineering, or other relevant fields. Our Company Values We Hope You Showcase

PingWind Inc

Tier 2 Support Lead

Alexandria, VA

Azure DevOps; GitLab (Gov); AWS GovCloud; Microsoft Azure Government; Splunk Enterprise Security ... PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support ...

PingWind

Tier 2 Support Lead

Alexandria, VA

Azure DevOps; GitLab (Gov); AWS GovCloud; Microsoft Azure Government; Splunk Enterprise Security ... PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support ...

OPSWAT

L2 Technical Support Engineer

San Francisco, CA · On-site

OPSWAT is now searching for Tier 2 Technical Support Enginee r to join our Customer Support team ... Work closely with technically oriented customers (typical customers are engineers and IT personnel)

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How much do tier 2 technical support engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for tier 2 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support Engineer, and why are they important?

A Tier 2 Technical Support Engineer needs advanced troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA A+, Network+, or Microsoft Certified are often required. Strong analytical thinking, effective communication, and patience help these engineers resolve complex customer issues and collaborate with both users and internal teams. These skills and qualifications are essential for efficiently diagnosing and solving technical problems, ensuring customer satisfaction, and supporting business operations.

How does a Tier 2 Technical Support Engineer typically interact with other support tiers and departments?

As a Tier 2 Technical Support Engineer, you'll regularly collaborate with Tier 1 agents to resolve more complex issues that have been escalated, providing guidance and sometimes training on common technical challenges. You'll also work closely with Tier 3 engineers or development teams on issues requiring deep technical knowledge or code-level troubleshooting. This role often acts as a bridge, ensuring accurate information flows between customers, frontline support, and engineering, which helps facilitate timely and effective problem resolution.

What are Tier 2 Technical Support Engineers?

Tier 2 Technical Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They possess advanced knowledge of the company's products or services and work to diagnose and solve escalated problems, often involving in-depth troubleshooting and analysis. Tier 2 engineers may also collaborate with development teams to address software bugs and create documentation for recurring issues. Their goal is to resolve customer problems efficiently while ensuring a seamless technical support experience.

What is the difference between Tier 2 Technical Support Engineer vs Tier 1 Technical Support Engineer?

AspectTier 2 Technical Support EngineerTier 1 Technical Support Engineer
CredentialsTypically requires technical certifications and some industry experienceBasic technical knowledge, often entry-level certifications
Work EnvironmentHandles complex customer issues, often in a specialized support teamAddresses common customer inquiries, initial contact point
ResponsibilitiesDiagnoses advanced technical problems, escalates issues, provides solutionsResolves basic issues, gathers customer information, and escalates when needed

The main difference between a Tier 2 Technical Support Engineer and a Tier 1 Technical Support Engineer lies in the complexity of issues handled and required expertise. Tier 2 engineers manage more complex technical problems, often requiring specialized knowledge and certifications, while Tier 1 engineers focus on basic troubleshooting and customer support. Both roles are essential in a technical support hierarchy, with Tier 2 providing advanced assistance beyond the initial contact point.

More about Tier 2 Technical Support Engineer jobs
What cities are hiring for Tier 2 Technical Support Engineer jobs? Cities with the most Tier 2 Technical Support Engineer job openings:
What job categories do people searching Tier 2 Technical Support Engineer jobs look for? The top searched job categories for Tier 2 Technical Support Engineer jobs are:
Tier 2 Technical Support Engineer jobs near you
Tier 2 Technical Support Analyst - 79525

Tier 2 Technical Support Analyst - 79525

St. Charles Community College

O Fallon, MO • On-site

$22.10/hr

Full-time

Posted 27 days ago

St. Charles Community College rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

282nd of 530 rated colleges and universities

Job description

Founded in 1986, St. Charles Community College (SCC) has a reputation as one of the best two-year colleges in the state of Missouri. SCC's service area includes a six-county region with a population exceeding 540,000. SCC's main campus, located in Cottleville, has won architectural awards for its innovative, contemporary design. The college's Dardenne Creek Campus features the Center for Healthy Living and the Field to Table Institute. Opening Fall 2025, the Innovation West Campus located in Wentzville features the Regional Workforce Innovation Center. With a focus on innovation, St. Charles Community College is a leader in delivering high quality education in a state-of-the-art learning environment. The success of SCC is rooted in the mission of serving the community by "focusing on academic excellence, student success, workforce advancement, and life-long learning within a global society."

St. Charles Community College seeks a full-time Tier 2 Technical Support Analyst position will analyze and determine user software needs; ensure effective operation of audio visual for classroom and community events, and provide other high-level instructional and technical support for the academic and community functions of the College on the Dardenne Creek Campus and off-site location(s).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

  • Meets with users to determine specifications and network configurations needed for new and existing software.
  • Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other miscellaneous hardware and software.
  • Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues.
  • Deploys images and reviews special policies or permissions that need to be setup. Verifies software license information.
  • Software installation on a network or standalone.
  • Set-up, troubleshoots and ensures connectivity to the network by proper configuration.
  • Record system documentation for technical procedures and/or training.
  • Set-up and performs testing of software on new operating systems.
  • Trainer for Tier 1 Technology Support Analysts.
  • Provides basic audio/visual equipment maintenance.
  • Provides media instruction for faculty, staff and community.
  • Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer.
  • Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.)
  • Complies with IT procedure for reporting child pornography on SCC equipment.

MINIMUM QUALIFICATIONS:

  • Associate's degree from two-year College; or four years related experience and/or training; or equivalent combination of education and experience.
  • Experience deploying software to computers using SCCM, loading software, and basic hardware knowledge.
  • Understanding of Microsoft Windows Server environment including Active Directory, group policies, and permissions.
  • Experience documenting standard operating procedures, processes, and other administrative functions.
  • Self-motivated, task oriented, focused on resolving issues, and ability to function with minimal supervision.
  • Conceptual knowledge of network and physical security principles.

PREFERRED QUALIFICATIONS:

  • Technical knowledge of a Windows and Mac operating system preferred.
  • Knowledge of Active Directory preferred.
  • Experience with audiovisual technology; including projectors, video equipment, Smartboards and document cameras preferred.

St. Charles Community College is an Equal Opportunity Employer.