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Tier 2 Technical Support Engineer Jobs (NOW HIRING)

Echopath LLC

Tier 2 Support Engineer

Indianapolis, IN · On-site

As a Tier 2 Support Engineer, you'll be the escalation point for our Tier 1 team and a trusted technical advisor to our clients. Qualified candidates will have a passion for exceeding expectations ...

CDIT LLC

Tier 2 Support

UT · On-site

The Subject Matter Expert (SME) provides high-level technical knowledge and functional analysis for ... Coordinate with Tier 3 (Engineering) and Tier 4 (OEM) teams for diagnosis and resolution of ...

Fortive

Technical Support Engineer

A Technical Support Engineer is responsible for troubleshooting and closing tier II support tickets. This position will exceed through technical troubleshooting, system maintenance & implementation ...

MeridianLink

Senior Technical Support Engineer

$92K - $130K/yr

Mentors Tier 1 and Tier 2 Software Support Analysts, building the team's technical diagnostic ... developer context * Experience analyzing application logs, API payloads, and event streams to ...

New

Mitratech

Technical Support Engineer II

... Tier I, Tier II, and Tier III Engineers * Lead advanced technical work that develops new ... in support, development/QA, services or similar technical role * Exercise considerable initiative ...

Liberty Personnel, Inc

IT Support Engineer

Devon, PA · Hybrid

IT Support Engineer II Hybrid | Devon, PA We are seeking an experienced IT Support Engineer II to ... Provide Tier II technical support and serve as an escalation resource for complex issues.

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Tier 2 Technical Support Engineer information

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$79K

$119.5K

How much do tier 2 technical support engineer jobs pay per year?

As of Jun 21, 2026, the average yearly pay for tier 2 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Technical Support Engineer, and why are they important?

A Tier 2 Technical Support Engineer needs advanced troubleshooting abilities, in-depth knowledge of operating systems and networking, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications such as CompTIA A+, Network+, or Microsoft Certified are often required. Strong analytical thinking, effective communication, and patience help these engineers resolve complex customer issues and collaborate with both users and internal teams. These skills and qualifications are essential for efficiently diagnosing and solving technical problems, ensuring customer satisfaction, and supporting business operations.

What are Tier 2 Technical Support Engineers?

Tier 2 Technical Support Engineers are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They possess advanced knowledge of the company's products or services and work to diagnose and solve escalated problems, often involving in-depth troubleshooting and analysis. Tier 2 engineers may also collaborate with development teams to address software bugs and create documentation for recurring issues. Their goal is to resolve customer problems efficiently while ensuring a seamless technical support experience.

How does a Tier 2 Technical Support Engineer typically interact with other support tiers and departments?

As a Tier 2 Technical Support Engineer, you'll regularly collaborate with Tier 1 agents to resolve more complex issues that have been escalated, providing guidance and sometimes training on common technical challenges. You'll also work closely with Tier 3 engineers or development teams on issues requiring deep technical knowledge or code-level troubleshooting. This role often acts as a bridge, ensuring accurate information flows between customers, frontline support, and engineering, which helps facilitate timely and effective problem resolution.

What is the difference between Tier 2 Technical Support Engineer vs Tier 1 Technical Support Engineer?

AspectTier 2 Technical Support EngineerTier 1 Technical Support Engineer
CredentialsTypically requires technical certifications and some industry experienceBasic technical knowledge, often entry-level certifications
Work EnvironmentHandles complex customer issues, often in a specialized support teamAddresses common customer inquiries, initial contact point
ResponsibilitiesDiagnoses advanced technical problems, escalates issues, provides solutionsResolves basic issues, gathers customer information, and escalates when needed

The main difference between a Tier 2 Technical Support Engineer and a Tier 1 Technical Support Engineer lies in the complexity of issues handled and required expertise. Tier 2 engineers manage more complex technical problems, often requiring specialized knowledge and certifications, while Tier 1 engineers focus on basic troubleshooting and customer support. Both roles are essential in a technical support hierarchy, with Tier 2 providing advanced assistance beyond the initial contact point.

More about Tier 2 Technical Support Engineer jobs
What cities are hiring for Tier 2 Technical Support Engineer jobs? Cities with the most Tier 2 Technical Support Engineer job openings:
What job categories do people searching Tier 2 Technical Support Engineer jobs look for? The top searched job categories for Tier 2 Technical Support Engineer jobs are:
Tier 2 Technical Support Engineer jobs near you
Infographic showing various Tier 2 Technical Support Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $79,032 per year, or $38 per hour.

Support Engineer- Tier II

Lyra Technology Group

Cincinnati, OH • On-site

$70K - $75K/yr

Full-time

Posted 25 days ago

Job description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
Lyra Technology Group is looking for a full-time Tier II Support Engineer to join the team at one of our operating companies. The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.
Your work as the Tier II Support Engineer includes several components:
• Diagnose and troubleshoot technical issues
• Maintain computer systems
• Provide remote and onsite support
• Maintain documentation of processes, issues, and solutions
Our ideal Tier II Support Engineer has the following qualifications:
• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem-solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner
• Experience in 365 administration
• Networking experience
• Experience trouble shooting printers
• Experience with Azure
• A degree in Information Technology is a plus
• MS - 102 certification is a plus
• MD - 102 certification is a plus
The targeted base compensation for this role is $70,000-$75,000 and will operate in Cincinnati, OH. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!

Apply