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Tier 3 Tech Support Jobs in Florida (NOW HIRING)

Tier III Senior Network Engineer

Tampa, FL

$98K - $134K/yr

As the Senior Network Engineer, you will support the Global Solutions Management-Operations II (GSM ... technologies; developing and recommending functional design solutions to meet stakeholder ...

Helpdesk Technician Level 3

Ocoee, FL

$17.50 - $23.75/hr

Tier 3 support personnel should have a deep understanding of the supported technologies, systems, and applications. They need to stay updated with the latest industry trends, best practices, and ...

Tier III Senior Network Engineer

Tampa, FL · On-site

$98K - $134K/yr

As the Senior Network Engineer, you will support the Global Solutions Management-Operations II (GSM ... technologies; developing and recommending functional design solutions to meet stakeholder ...

As the Senior Network Engineer, you will support the Global Solutions Management-Operations II (GSM ... technologies; developing and recommending functional design solutions to meet stakeholder ...

Tier III Senior Network Engineer

Tampa, FL · On-site

$98K - $134K/yr

As the Senior Network Engineer, you will support the Global Solutions Management-Operations II (GSM ... technologies; developing and recommending functional design solutions to meet stakeholder ...

Helpdesk Technician Level 3

Ocoee, FL · On-site

$17.50 - $23.75/hr

Tier 3 support personnel should have a deep understanding of the supported technologies, systems, and applications. They need to stay updated with the latest industry trends, best practices, and ...

IT Support Specialist Purpose Delivers day-to-day end-user IT support across assigned OpCos and ... Resolves Tier 1 issues independently and escalates Tier 2/3 to Cloud Engineers with full ...

Showing results 21-40

Tier 3 Tech Support information

What is Tier 1, Tier 2, and Tier 3 support?

In tech support roles like Tier 3 Tech Support, support levels are structured to handle different issues: Tier 1 provides basic customer assistance and troubleshooting, Tier 2 handles more complex problems requiring deeper technical knowledge, and Tier 3 involves advanced troubleshooting, often by specialists or engineers. Support staff typically escalate issues between tiers based on complexity and expertise required, with Tier 3 often resolving the most difficult problems using specialized tools and knowledge.

What is Tier 3 tech support?

Tier 3 tech support is the highest level of technical assistance within an organization, typically handled by experienced specialists or engineers. They resolve complex issues that cannot be addressed by Tier 1 or Tier 2 support, often involving advanced troubleshooting, system analysis, and collaboration with product development teams.

What skills and qualifications are needed to thrive as a Tier 3 Tech Support specialist?

A Tier 3 Tech Support specialist needs advanced troubleshooting abilities, deep technical knowledge in relevant systems, and typically a degree in computer science or related certifications. Familiarity with diagnostic tools, ticketing systems like ServiceNow, and expertise in platforms such as Windows, Linux, or networking hardware is crucial. Exceptional problem-solving, patience, and strong communication skills help in resolving complex issues and collaborating with both customers and internal teams. These skills ensure efficient resolution of escalated technical problems, maintain system reliability, and enhance customer satisfaction.

How does a Tier 3 Tech Support specialist collaborate with engineering and other support teams to resolve complex technical issues?

Tier 3 Tech Support specialists often work closely with engineering teams and lower-level support tiers to resolve advanced technical problems that cannot be addressed by Tier 1 or Tier 2. They investigate escalated issues, perform in-depth troubleshooting, and may replicate customer environments to identify root causes. Effective communication and documentation are key, as Tier 3 must relay findings to both engineers for potential product fixes and to customer-facing teams for clear status updates. This collaboration ensures efficient resolution of issues and helps improve overall product quality.

What is a Tier 3 Tech Support specialist?

Tier 3 Tech Support specialists are highly skilled technical experts who handle the most complex and advanced issues that cannot be resolved by lower-tier support teams. They are responsible for diagnosing and troubleshooting intricate hardware, software, or network problems, often working closely with product developers or engineers. Tier 3 specialists may also create documentation, provide solutions for recurring issues, and contribute to the improvement of support processes. Their deep technical knowledge enables them to resolve problems efficiently and mentor other support staff.

What is the difference between Tier 3 Tech Support vs Tier 2 Tech Support?

AspectTier 3 Tech SupportTier 2 Tech Support
CredentialsRelevant certifications (e.g., CompTIA, Cisco)Basic certifications or none required
Work EnvironmentAdvanced technical support, often in specialized teamsFrontline support, handling common issues
ResponsibilitiesResolving complex problems, troubleshooting hardware/softwareHandling routine issues, escalating complex cases
Industry UsageIT, telecommunications, networkingIT, customer service centers

In summary, Tier 3 Tech Support handles more complex, specialized issues requiring advanced skills and certifications, while Tier 2 Tech Support manages more routine problems and escalates complex cases to Tier 3.

What are popular job titles related to Tier 3 Tech Support jobs in Florida?

For Tier 3 Tech Support jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Tier 3 Tech Support jobs in Florida look for?

The top searched job categories for Tier 3 Tech Support jobs in Florida are:

Infographic showing various Tier 3 Tech Support job openings in Florida as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution.

Tier III Senior Network Engineer

Leidos

Tampa, FL

$98K - $134K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago


Leidos rating

8.3

Company rating: 8.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

79th of 492 rated business services


Job description

Seeking a career with a sense of purpose, work life balance, and growth opportunities ... There's a place for you at Leidos!

At Leidos, we are committed to making the world safer, healthier, and more efficient through technology, engineering, and science. You would be a valued member of global team providing services across civil, defense, health, and intelligence business lines. At Leidos, team member career development, flexibility, and well-being are priority and is supported by consistent leadership engagement, an experienced human relations staff, and numerous employee support programs.

Use your unique talents and make an immediate impact...

Leidos has an opening for a highly motivated Tier III SeniorNetwork Engineer at MacDill AFB, FL. As the Senior Network Engineer, you will support the Global Solutions Management-Operations II (GSM-O II), Joint Communications Support Element (JCSE). The JCSE team provides en-route, early entry, scalable C4 support to Regional Combatant Commands, Special Operations Command, and other agencies.

In this role, you will be responsible for new capability requirements and design, system assessments, and providing hands-on engineering support. Key elements of this position include: conducting analysis and assessments on new emerging technologies; developing and recommending functional design solutions to meet stakeholder requirements; providing Tier III support to the Joint Network Operations Center (JNOC); developing, engineering, and recommendinghardware and software solutions; and conducting cybersecurity mitigations on design solutions to comply with Risk Management Framework (RMF) cybersecurity requirements.

Responsibilities include:

  • Providing Tier III routing and switching support with hands on experience designing, testing, and implementing IGP, EGP, MPLS, VRF, and NFV/Service Chaining on an enterprise network to meet security, performance, operational, and functional requirements.

  • Ensuring proper routing protocols are being applied to optimize the end-to-end network performance from the Local Area Network (LAN) through a Wide Area Network (WAN), to a Campus Area Network (CAN), to a Storage Area Network (SAN), or data center.

  • Assisting the government customer with identifying any derived design objectives, technical specifications, performance requirements, and interoperability specifications to ensure the system design will meet stakeholder end-to-end requirements.

  • Ensure the system design adheres to industry standards, DOD standards, DOD policies, DOD instructions, DOD directives, cybersecurity policies, and best commercial practices.

  • Develop presentations to stakeholders articulating the gaps, requirements, objectives, functional and solution architecture.

  • Develop, review, and update briefings, papers, and/or spreadsheets to meet customer requirements.

  • Provide analysis for how the operational, functional, and performance requirements will be met as part of the system design, test, and implementation of initial capabilities.

Minimum Qualifications:

  • Current DoD 8140 (formerly 8570) IAT Level II certification (CompTIA Security+ce, CCNA Security, CySA+, etc.)

  • CCNP Enterprise

  • Education: BS Degree and 4-8 years of prior relevant experience or Masters with 2-6 years of relevant experience. Specific experience, education and training may be considered in lieu of degree.

  • Clearance: Secret

Intrigued?... There's more! Leidos understands that there are many factors that contribute to a career decision, but pay and benefits are fundamental factors.

Compensation: Very competitive, with a robust rewards and recognition program

Health and well-being: Comprehensive coverage with many programs (ex. HSA, FSA, Dental, Vision, 24/7 EAP) to ensure the well-being of you, eligible family members, and registered domestic partners.

Income Protection: Programs to help navigate life events: Company-provided Term Basic Life, Group Universal Life, Optional Dependent Life, Accidental Death and Dismemberment, and Business travel accident

Leave: Leidos is committed to work life balance, with competitive leave options.

Retirement: Leidos 401k plan, with company match determined by fringe benefit package

Employee Stock Purchase plan: 10% discount for all enrollees

Family Benefits: Center-based and in home back-up childcare, free access to Sittercity, and Dependent (Daycare) Flexible Spending Accounts

The Leidos values are integrity, inclusion, innovation, agility, collaboration, and commitment. It's under these values that we feel we are able to provide a safe work environment where we foster equality, growth, and creativity. If you feel Leidos is a fit you and can meet your needs, please submit your application and join our team in our commitment to excellence.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:June 29, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.


What Leidos employees say

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Benefits

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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