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Technical Support Engineer Jobs in Boca Raton, FL

STARLIMS

Technical Support Engineer

Hollywood, FL · On-site

The Technical Support Engineer delivers accurate and timely technical support, guidance, and solutions related to the organization's products and services throughout the customer lifecycle. This role ...

ASSA ABLOY

Field Support Engineer

Fort Lauderdale, FL · On-site

Serving as a technical liaison between customers, Technical Support, and Engineering teams ... Configuring, integrating, and validating physical access control system environments for testing ...

Assa Abloy

Field Support Engineer

Fort Lauderdale, FL · On-site

Serving as a technical liaison between customers, Technical Support, and Engineering teams ... Configuring, integrating, and validating physical access control system environments for testing ...

Wholesale Distributor - Broward County

Be Seen First

Technical Support Specialist

Fort Lauderdale, FL · On-site

$24 - $26/hr

Position Summary The Technical Support Specialist is responsible for providing technical support ... Collaborate with engineering, quality, sales, and service teams to resolve product issues and ...

Bruker

Title Product Support Engineer

Delray Beach, FL · On-site

Provide remote technical support to field service engineers * Manage service tickets and timely report service events * Work with materials group to ensure timely shipping and correct inventory ...

Bruker

Product Support Engineer

Delray Beach, FL · On-site

Provide remote technical support to field service engineers * Manage service tickets and timely report service events * Work with materials group to ensure timely shipping and correct inventory ...

UNAVAILABLE

Product Support Engineer

Delray Beach, FL · On-site

$76.50 - $137/hr

Provide remote technical support to field service engineers * Manage service tickets and timely report service events * Work with materials group to ensure timely shipping and correct inventory ...

UNAVAILABLE

Product Support Engineer

Delray Beach, FL · On-site

Provide remote technical support to field service engineers * Manage service tickets and timely report service events * Work with materials group to ensure timely shipping and correct inventory ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Boca Raton, FL

Technical Support Engineer information

See Boca Raton, FL salary details

$35.6K

$75K

$113.4K

How much do technical support engineer jobs pay per year?

As of Aug 26, 2026, the average yearly pay for technical support engineer in Boca Raton, FL is $74,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $93,500.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $74,999 per year, or $36.1 per hour.

Technical Support Engineer

STARLIMS

Hollywood, FL • On-site

Full-time

Posted 15 days ago

Job description

STARLIMS provides leading Laboratory Information Management Systems (LIMS) solutions that have served customers around the world for over 30 years. STARLIMS solution suite helps to improve the reliability of laboratory sampling processes, manage complex testing workflows and analytical methods, support compliance with global regulatory requirements and industry standards, and provide comprehensive reporting, monitoring, and analysis capabilities. With multiple support centers across the globe, STARLIMS solutions are used in labs across multiple industries and disciplines including pharma & biotech, life sciences, food & beverage, manufacturing, petrochemical refineries and oil & gas, chemical, public health, forensics and environmental offering an influx of global career opportunities.
Purpose:
The Technical Support Engineer delivers accurate and timely technical support, guidance, and solutions related to the organization's products and services throughout the customer lifecycle. This role involves communicating with customers via email, phone, or support systems to address inquiries, understand technical challenges, assess needs, and recommend appropriate solutions or alternatives. The Support Engineer applies established procedures and, when necessary, develops new approaches to resolve technical issues. Responsibilities include managing support cases, ensuring effective follow-up, and maintaining clear communication to drive resolution and enhance customer satisfaction.
Summary:
  • Take full ownership of assigned support tickets, ensuring timely investigation, resolution, and communication throughout the lifecycle.
  • Develop deep expertise in STARLIMS application configuration and functionality.
  • Perform remote analysis, troubleshooting, and resolution of technical issues
  • Monitor the number of incident tickets and manage the incidents: Investigation, additional tests, resolution and closure or escalation to Engineering after relevant qualification and follow-up.
  • Collaborate with cross-functional teams to resolve complex issues and improve support processes.
  • Contribute to global support improvement initiatives and knowledge sharing.
  • Recommend systems enhancements to reduce recurring user issues.
  • Adhere to established procedures while proactively identifying opportunities for optimization.
  • Maintain clear, professional communication with customers to ensure high levels of satisfaction.
  • Show a global support mindset.

Who You Are:
  • Demonstrated written and verbal communication, interpersonal, facilitation, presentation, quantitative, analytical, organizational, and follow-up skills.
  • Ability to establish/maintain good working relationships and be able to work cooperatively/productively with engineers, vendors, and customers is required.
  • Strong ability to troubleshoot software problems - identify and solve problems creatively and effectively.
  • Ability to learn and understand new processes, as well as recommend ways to continuously improve.
  • Experience working in a broader enterprise/cross-division business unit model preferred
  • Ability to work in a highly matrixed and geographically diverse business environment.
  • Ability to work within a team and as an individual contributor in a fast paced, changing environment.
  • Ability to leverage and/or engage others to accomplish projects.
  • Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
  • Multitasks, prioritizes, and meets deadlines in a timely manner.
  • Strong organizational and follow-up skills, as well as attention to detail.
  • Experience as a Programmer with SQL language as well as an object-oriented language (C# or equivalent).
  • Experience with RDMS such as Oracle, SQL Server, MS-SQL, etc.
  • Experience with reporting tools (Crystal Reports, Tableau) and with web technologies such as Web Services, API, HTML, CSS and JavaScript is desired.
  • Based in Singapore, with a valid driving licence or ability to travel independently; willing and able to attend customer sites within Singapore and be onsite within the contractual SLA during business hours.
  • Fluency in oral and written English.

Nice to have:
  • Prior LIMS, ELN, SDMS or LES experience

STARLIMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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