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Technical Support Engineer Jobs in Boca Raton, FL

Net Insight

Support Engineer

Plantation, FL · On-site +1

As a Support Engineer at Net Insight, you will work at the intersection of media and technology ... You will be part of our Support department, providing technical support for Net Insight's multi ...

KEITH

Technical Civil Engineer - PE

Pompano Beach, FL · On-site

Technical Civil Engineer About KEITH: We are a multidisciplined consulting firm offering civil ... Support Project Managers on complex projects, design approaches, permitting challenges, risk ...

KEITH

Technical Civil Engineer - PE

Pompano Beach, FL · On-site

Technical Civil Engineer About KEITH: We are a multidisciplined consulting firm offering civil ... Support Project Managers on complex projects, design approaches, permitting challenges, risk ...

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Technical Support Engineer information

See Boca Raton, FL salary details

$35.6K

$75K

$113.4K

How much do technical support engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for technical support engineer in Boca Raton, FL is $74,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $93,500.00 per year, depending on experience, location, and employer.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are popular job titles related to Technical Support Engineer jobs in Boca Raton, FL? For Technical Support Engineer jobs in Boca Raton, FL, the most frequently searched job titles are:
What cities near Boca Raton, FL are hiring for Technical Support Engineer jobs? Cities near Boca Raton, FL with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Boca Raton, FL as of May 2026, with employment types broken down into 77% Full Time, 11% Part Time, 1% Temporary, and 11% Contract. Highlights an 43% Physical, 14% Hybrid, and 43% Remote job distribution, with an average salary of $74,999 per year, or $36.1 per hour.
Associate Technical Support Engineer

Associate Technical Support Engineer

CentralReach

Fort Lauderdale, FL • Hybrid

Other

Posted 6 days ago

Job description

As a key member of the Support team, you will be proactive and show initiative, have exceptional communication skills, have a strong background in customer service, and the ability to identify/pinpoint the origins of both technical, as well as user issues. 

Key Accountabilities: 

  • Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products. 
  • Address customer issues and questions promptly and with a positive attitude. 
  • Conduct technical product research for customers and respond via phone, email and our internal client support system. 
  • Provide accurate information about the products and services. 
  • Accurately document and update customer records based on interactions. 
  • Develop and maintain a knowledge base of the evolving products and services. 
  • Meet targets set for response time, resolution time, and customer satisfaction. 

Desired Skills and Experience: 

  • College degree and/or technical support and technical troubleshooting experience. 
  • 1+ years previous experience in customer service, IT, or other related fields. 
  • EMR/EHR experience is highly preferred. 
  • Knowledge of healthcare compliance and HIPAA. 
  • Familiarity with the field of ABA is a plus. 
  • RBT or BCBA certification is not required, but also a plus. 
  • Strong empathy for customers 
  • Ability to build rapport with clients 
  • Proficiency with technical products and ability to diagnose complex problems 
  • Ability to prioritize and multitask 
  • Positive and professional demeanor 
  • Ability to provide technical consultation and make best practice recommendations. 
  • Highly organized with superb attention to detail 
  • Proven ability to work in an ever-changing environment, ability to connect the dots and make decisions on your own feet 
  • Ability to communicate clearly and concisely, verbally and in writing 
  • Exercise sound judgment and work successfully with all employee levels, regardless of background and perspectives 
  • Be comfortable working in a distributed, semi-virtual environment 
  • Be able to take minimal direction from others and provide maximal output for yourself (and others) 

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