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Senior Technical Support Jobs in Boca Raton, FL (NOW HIRING)

Motorola

Technical Support Analyst (Hybrid)

Plantation, FL · Hybrid

$52K - $59K/yr

Join our global technical support organization as a Technical Support Analyst, where you will help ... Collaborate with senior escalation engineers and product development teams to resolve advanced ...

Carrier

Sr. Technical Sales Project Engineer

FL · On-site +1

$96K - $192K/yr

... Senior Technical Project Engineer on our Data Center and Industrial team, focusing on business ... You will be responsible for supporting our growth in commercial equipment, controls and service ...

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Senior Technical Support information

See Boca Raton, FL salary details

$31.8K

$105K

$216.8K

How much do senior technical support jobs pay per year?

As of Jul 23, 2026, the average yearly pay for senior technical support in Boca Raton, FL is $105,007.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $115,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Technical Support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What are Senior Technical Support specialists?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

How does a Senior Technical Support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.
What are the most commonly searched types of Technical Support jobs in Boca Raton, FL? The most popular types of Technical Support jobs in Boca Raton, FL are:
What are popular job titles related to Senior Technical Support jobs in Boca Raton, FL? For Senior Technical Support jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Senior Technical Support jobs in Boca Raton, FL look for? The top searched job categories for Senior Technical Support jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Senior Technical Support jobs? Cities near Boca Raton, FL with the most Senior Technical Support job openings:
Senior Technical Support jobs near you
Need Sr Technical Support /Helpdesk Analyst

Need Sr Technical Support /Helpdesk Analyst

Cogent Infotech Corporation

West Palm Beach, FL • On-site

Contractor

Posted 4 days ago

Job description

Company Description

Essential Job Functions:

Role: Technical Support Analyst
Location: West Palm Beach/Miami/ Tampa/ Chipley, FL
Duration: 12 Months

Job Description

Minimum Required Skills:  

  • Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a networked environment
  • Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
  • Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
  • Ability to do advanced troubleshooting on various manufacturers of computers
  • Ability to plan, organize, manage and track projects
  • Ability to communicate effectively both verbally and in writing
  • Ability to read, understand, and comply with the department's policies
  • Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

 
Responsibilities:  

  • Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, coordinating, and troubleshooting of AV and VC meetings.
  • Performing advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame.
  • Monitors Service Desk queue and resolves support tickets as assigned. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.
  • Update asset management information in OneNote and Active Directory accordingly, as well as, coordinate with Admin Assistant on surplusing of IT equipment.
  • Provides hardware and software technical training and professional development for other Technicians as needed or assigned.
  • Participates and coordinates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Windows 10 Build Upgrade Project, etc..
  • Shares information and receives feedback from other Client staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc.


 

Qualifications

Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Additional Information

Interested Candidates can call me at 412-212-0715 or email me at priya.sharmaatcogentinfo.com

Cogent Infotech logo

About Cogent Infotech

Sourced by ZipRecruiter

Cogent Infotech, located in Pittsburgh, Pennsylvania, is a leading Information Technology and consulting service provider. The company operates within the technology industry and functions as a comprehensive technology solutions provider. Cogent Infotech has a strong focus on delivering custom IT solutions that streamline operations and drive business growth. Ever since its inception, the company has been at the forefront of digital transformation, driving innovation for its clients worldwide. Their key services range from IT consulting, application development, to data analytics, and staffing solutions. Committed to delivering excellence, their core values include integrity, collaboration, customer focus, innovation, and personal excellence.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Pittsburgh, PA, US

Year founded

2003

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