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Senior Technical Support Jobs in Boca Raton, FL (NOW HIRING)

Anonymous Employer

Technical HVAC Trainer

Miramar, FL

$36.06 - $48.08/hr

Customer Support * Act as the senior escalation resource for advanced technical support cases. * Manage complex customer and partner issues from initial assessment through resolution while ...

Heico

Senior Design Engineer

Hollywood, FL · On-site

The Sr. Technical Staff Engineer on the Technical Services team will be responsible for providing ... Supporting activity is detailed review of technical and quality inspection data to verify ...

HEICO

Senior Design Engineer

Hollywood, FL · On-site

The Sr. Technical Staff Engineer on the Technical Services team will be responsible for providing ... Supporting activity is detailed review of technical and quality inspection data to verify ...

HEICO

Senior Design Engineer

Hollywood, FL · On-site

The Sr. Technical Staff Engineer on the Technical Services team will be responsible for providing ... Supporting activity is detailed review of technical and quality inspection data to verify ...

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Senior Technical Support information

See Boca Raton, FL salary details

$31.8K

$105K

$216.8K

How much do senior technical support jobs pay per year?

As of Aug 13, 2026, the average yearly pay for senior technical support in Boca Raton, FL is $105,007.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $115,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What is a senior technical support?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

How does a senior technical support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are the most commonly searched types of Technical Support jobs in Boca Raton, FL?

The most popular types of Technical Support jobs in Boca Raton, FL are:

What are popular job titles related to Senior Technical Support jobs in Boca Raton, FL?

For Senior Technical Support jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support jobs in Boca Raton, FL look for?

The top searched job categories for Senior Technical Support jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Senior Technical Support jobs?

Cities near Boca Raton, FL with the most Senior Technical Support job openings:

Senior Technical Support jobs near you

Senior Technical Product Manager, Pharmacy Fulfillment

The Pharmacy Hub

Davie, FL

$300K/yr

Full-time

Re-posted 11 days ago

Job description

About Us

At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.

About the role

We are looking for a senior technical product manager who has built or led healthcare software at scale and wants to own the technology that powers healthcare delivery nationwide. This role is the connective tissue between our technical stack and the rest of the business. Reporting to the CTO, you own the full stack from prescription to a patient's door, and you translate between engineering, finance, account management, and clients so the product solves the right problems. As we grow, you are positioned to build and lead the product function.

What you will own
  • The full technology stack. The systems that run fulfillment end to end, pharmacy management, e-prescribing rails, and the data stack. You own every build-vs-buy call and keep building to improve it.
  • The order lifecycle. How an order moves from prescription to shipment, including the edge cases that decide whether a patient gets care on time.
  • Internal tooling and automation. The products that let ops and pharmacy manage every order with full visibility and act independently, and the judgment for where automation creates the most leverage.
  • Metrics, reporting, and updates. Define the KPIs that measure the tech team's health, report on them to leadership monthly, and keep users aware of deliverables and updates as they ship.
  • Reliability and compliance. Performance that holds as volume grows, with observability, auditability, and compliance built in from the start.
Qualifications
  • 3+ years in product management, including hands-on experience building technical or platform products in pharmacy, telemedicine or virtual care, healthcare supply chain and logistics, or another regulated, high-volume environment.
  • Built or led healthcare software at scale. You have owned or built the technology behind a high-volume pharmacy, telemedicine, or healthcare logistics operation, not just used it.
  • Technical background. A CS or engineering degree, or equivalent hands-on experience. Fluent in APIs, integrations, event-driven systems, and data models. You write the spec, read the schema, and hold your own with engineering.
  • End-to-end command of the prescription order lifecycle: e-prescribing, adjudication, dispensing, shipping, and refills.
  • Analytics on your own steam. SQL fluency to pull the data and settle the argument yourself.
  • Business, ecosystem, and cross-functional fluency. You read the business logic and model as fluently as the schema, know how product choices move AR/AP, client satisfaction, and cost, and turn technical constraints into plain language that builds consensus across finance, account management, and clients.
  • Bias to action. You ship, you own the outcome, you get it done.

Bonus: Surescripts / NCPDP integration experience, multi-tenant or white-label platforms, and building with AI as a real collaborator (bring a repo, PRD, or prototype).

How we work

This is 100% onsite role. No hybrid or remote options are available.

We understand a process deeply before we automate it. Ownership is clear, standards are high, and we say the hard thing early. None of this is easy, but it is work that will help reshape how care is accessed and delivered. If bureaucracy is your comfort zone, this will not feel like home.

To apply: send a note, your resume, and one thing you have shipped that you are proud of.

Pay Range
$120,000—$300,000 USD

Benefits:

  • 401(k) with up to 4% matching
  • Medical, dental, vision and life insurance
  • Paid time off that grows with your tenure
Core ValuesThe Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability.
  • Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs
  • Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes
  • Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients.
You will play a pivotal role in maintaining these values and contributing to the company's mission of redefining healthcare delivery through superior pharmacy services

At The Pharmacy Hub, we don't just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success.

If you're ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.

The Pharmacy Hub is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Applicants requiring a reasonable accommodation to participate in the hiring process are encouraged to indicate this in their application.

The Pharmacy Hub participates in E-Verify. A post-offer background check is required for all positions. Additional pre-employment screenings may apply depending on the role.