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Senior Technical Support Jobs in Boca Raton, FL (NOW HIRING)

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Senior Desktop Support Engineer. * Systems Administrator. * Network Support Engineer. * Microsoft ... Technical Project Coordinator. * Junior .NET Developer. The Candidate We Are Seeking All Computer ...

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Senior Desktop Support Engineer. * Systems Administrator. * Network Support Engineer. * Microsoft ... Technical Project Coordinator. * Junior .NET Developer. The Candidate We Are Seeking All Computer ...

The Sr. Technical Staff Engineer on the Technical Services team will be responsible for providing ... Supporting activity is detailed review of technical and quality inspection data to verify ...

The Sr. Technical Staff Engineer on the Technical Services team will be responsible for providing ... Supporting activity is detailed review of technical and quality inspection data to verify ...

The Sr. Technical Staff Engineer on the Technical Services team will be responsible for providing ... Supporting activity is detailed review of technical and quality inspection data to verify ...

The successful candidate will serve as a senior technical advisor, providing leadership and guidance on complex projects while mentoring engineering staff and supporting strategic growth. What you'll ...

The successful candidate will serve as a senior technical advisor, providing leadership and guidance on complex projects while mentoring engineering staff and supporting strategic growth. What you'll ...

The successful candidate will serve as a senior technical advisor, providing leadership and guidance on complex projects while mentoring engineering staff and supporting strategic growth. What you'll ...

The successful candidate will serve as a senior technical advisor, providing leadership and guidance on complex projects while mentoring engineering staff and supporting strategic growth. What you'll ...

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Senior Technical Support information

See Boca Raton, FL salary details

$31.8K

$105K

$216.8K

How much do senior technical support jobs pay per year?

As of Jul 24, 2026, the average yearly pay for senior technical support in Boca Raton, FL is $105,007.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $115,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Technical Support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What are Senior Technical Support specialists?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

How does a Senior Technical Support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.
What are the most commonly searched types of Technical Support jobs in Boca Raton, FL? The most popular types of Technical Support jobs in Boca Raton, FL are:
What are popular job titles related to Senior Technical Support jobs in Boca Raton, FL? For Senior Technical Support jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Senior Technical Support jobs in Boca Raton, FL look for? The top searched job categories for Senior Technical Support jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Senior Technical Support jobs? Cities near Boca Raton, FL with the most Senior Technical Support job openings:
Technical Senior Project Manager

Technical Senior Project Manager

Octagon Talent

Fort Lauderdale, FL • Hybrid

$120K - $140K/yr

Full-time

Posted 13 days ago


Job description


Octagon Talent Solutions is a full-service technology recruitment and staffing company based in South Florida. We humanize technical recruitment by identifying candidates' long-term career goals and assessing cultural fit when presenting opportunities. Our focus on long-term relationships helps ensure placements that last.


Job Overview:

Are you a senior Technical Project Manager ready to lead high-visibility, mission-critical initiatives within a dynamic and fast-growing multi-Billion dollar company? Octagon Talent Solutions is seeking a Senior Project Manager with PMO experience and a proven track record of leading complex, enterprise-level technology initiatives in dynamic, fast-paced environments . This role offers the opportunity to drive business optimization initiatives, collaborate with executive leadership, and make a tangible impact on renewable energy infrastructure projects across the nation—all while working in Fort Lauderdale, FL.

This is a strategic leadership role within a Project Management Office in which you will lead complex, cross-functional projects in a matrixed environment, working directly with senior and executive leadership, divisional teams, and external stakeholders. The ideal candidate thrives under pressure, excels at stakeholder management, and has deep experience implementing project governance frameworks in large-scale IT or ERP environments. This position offers competitive compensation, professional growth opportunities, and the chance to contribute to the renewable energy sector's expansion.


RESPONSIBILITIES:

  • Lead and direct mission-critical business optimization and technology initiatives using structured PMO frameworks
  • Provide regular project updates to senior and executive leadership, managing expectations and addressing stakeholder concerns
  • Facilitate project planning sessions and collaborate with stakeholders to define requirements and ensure alignment with organizational objectives
  • Develop and maintain comprehensive project documentation including plans, schedules, resource allocations, RAID logs, budgets, progress reports, and change requests
  • Apply Waterfall, Hybrid, and Agile methodologies strategically to balance structure and flexibility based on project needs
  • Identify, assess, and develop mitigation strategies for project risks and issues
  • Allocate resources effectively, track project progress, and adjust timelines and schedules as needed
  • Conduct post-project evaluations to measure goal achievement, capture lessons learned, and gather stakeholder feedback
  • Provide mentorship, guidance, and direction to project team members across multiple initiatives
  • Manage multiple complex projects simultaneously in a high-pressure, deadline-driven environment

REQUIREMENTS:

  • 7+ years of project management experience in large-scale, complex information technology environments with demonstrated process improvement results
  • Proven expertise with Waterfall, Hybrid, and Agile project methodologies in real-world implementations
  • Bachelor's degree in Computer Science, Business Administration, Information Technology, or related field
  • Experience implementing or supporting enterprise systems such as Oracle Fusion, SAP, Workday, Procore, ERP platforms, or Clarity PPM (preferred)
  • Workforce planning experience
  • CRM experience
  • Supply chain experience
  • PMP (Project Management Professional) certification required
  • Advanced proficiency with Microsoft Office Suite (Excel, Project, PowerPoint, Word)
  • Exceptional communication, facilitation, and relationship-building skills with ability to influence cross-functional teams
  • Strong organizational and time management capabilities with track record of meeting critical deadlines
  • Experience with project governance frameworks and PMO methodologies
  • Demonstrated ability to manage stakeholder expectations at executive and senior leadership levels
  • Detail-oriented with strong documentation, problem-solving, and analytical skills
  • Professional demeanor with high integrity, accountability, and trustworthiness
  • Experience in construction, energy, or solar sectors is a plus
  • Familiarity with PMIS (Project Management Information Systems) and collaboration tools such as Jira, Azure DevOps, or ServiceNow is beneficial