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Senior Technical Support Jobs in Boca Raton, FL (NOW HIRING)

KEITH

Principal Engineer

West Palm Beach, FL · On-site

The successful candidate will serve as a senior technical advisor, providing leadership and guidance on complex projects while mentoring engineering staff and supporting strategic growth. What you'll ...

KEITH

Principal Engineer

West Palm Beach, FL · On-site

The successful candidate will serve as a senior technical advisor, providing leadership and guidance on complex projects while mentoring engineering staff and supporting strategic growth. What you'll ...

KEITH

Principal Engineer

Pompano Beach, FL · On-site

The successful candidate will serve as a senior technical advisor, providing leadership and guidance on complex projects while mentoring engineering staff and supporting strategic growth. What you'll ...

KEITH

Principal Engineer

Pompano Beach, FL · On-site

The successful candidate will serve as a senior technical advisor, providing leadership and guidance on complex projects while mentoring engineering staff and supporting strategic growth. What you'll ...

Motorola

Sr. Systems Engineer

Plantation, FL · On-site

$90K - $100K/yr

Our team provides Tier 4 technical escalation support for mission-critical emergency response systems, playing a vital role in our commitment to "Solving for safer". We are seeking a Sr. Systems ...

Humana

Senior Storage Engineer

Fort Lauderdale, FL · On-site

... supporting Humana's mission-critical business services and healthcare platforms. This position serves as a senior technical leader within the Storage Engineering organization and functions as a ...

New

Humana

Senior Storage Engineer

Fort Lauderdale, FL · On-site

... supporting Humana's mission-critical business services and healthcare platforms. This position serves as a senior technical leader within the Storage Engineering organization and functions as a ...

New

Humana

Senior Storage Engineer

Fort Lauderdale, FL · On-site

... supporting Humana's mission-critical business services and healthcare platforms. This position serves as a senior technical leader within the Storage Engineering organization and functions as a ...

New

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All JobsTechnical Support JobsSenior Technical Support JobsSenior Technical Support Jobs in Boca Raton, FL

Senior Technical Support information

See Boca Raton, FL salary details

$31.8K

$105K

$216.8K

How much do senior technical support jobs pay per year?

As of Aug 13, 2026, the average yearly pay for senior technical support in Boca Raton, FL is $105,007.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $115,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What is a senior technical support?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

How does a senior technical support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are the most commonly searched types of Technical Support jobs in Boca Raton, FL?

The most popular types of Technical Support jobs in Boca Raton, FL are:

What are popular job titles related to Senior Technical Support jobs in Boca Raton, FL?

For Senior Technical Support jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support jobs in Boca Raton, FL look for?

The top searched job categories for Senior Technical Support jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Senior Technical Support jobs?

Cities near Boca Raton, FL with the most Senior Technical Support job openings:

Senior Technical Support jobs near you

IT Desktop Support - Entry Level

International Medical Industries

Pompano Beach, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Job Summary: The Information Systems (IS) Analyst supports the Senior IS Analyst in maintaining
and enhancing the organization's information systems infrastructure. This role focuses on
ensuring reliable and efficient IT operations that support the firm's manufacturing, quality, and
business functions. The IS Analyst will provide frontline technical support, assist with hardware
and software installations, and contribute to routine system maintenance and inventory
management.
Requirements
Duties and Responsibilities:
  • Provide basic hardware and software support to end users.
  • Install and configure standard hardware peripherals and software.
  • Handle initial setup of workstations for new employees.
  • Manage routine system maintenance tasks.
  • Provide telephone, in-person, and online support to end-users.
  • Assist with maintaining inventory of IT equipment and licenses.
  • Document common issues and solutions.

Required Qualifications:
  • Associate degree in information technology or equivalent experience.
  • 1-2 years of technical support experience.
  • Knowledge of Windows operating systems and Microsoft Office.
  • Basic networking knowledge.
  • Strong customer service skills and communication abilities.
  • Ability to work independently and prioritize tasks.

Physical / Mental Demands:
  • Working conditions are normal for an office environment with no abnormal risks or hazards.
  • Physical activity includes sitting, walking, standing, pulling, grasping, bending, squatting, reaching above shoulders and lifting up to 40 pounds.
  • Work may require weekend and evening work.
  • Must be able to work under stress and in a fast-paced environment.
  • Must be alert, able to concentrate, and use good judgment.
  • Must be able to drive an automobile for short and long distances.

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