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Technical Support Engineer Jobs in Boca Raton, FL

CWPS

Systems Support Engineer II

Fort Lauderdale, FL

Red River is seeking a Systems Support Engineer II to join our growing team! This position will ... This role requires strong technical expertise, excellent communication skills, and a customer-first ...

KEYENCE

Field Application Engineer '27

Fort Lauderdale, FL · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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KEITH

Technical Civil Engineer - PE

Pompano Beach, FL · On-site

Technical Civil Engineer About KEITH: We are a multidisciplined consulting firm offering civil ... Support Project Managers on complex projects, design approaches, permitting challenges, risk ...

KEITH

Technical Civil Engineer - PE

Pompano Beach, FL · On-site

Technical Civil Engineer About KEITH: We are a multidisciplined consulting firm offering civil ... Support Project Managers on complex projects, design approaches, permitting challenges, risk ...

Carrier

Sr. Technical Sales Project Engineer

FL · On-site +1

$96K - $192K/yr

Provide project management and engineering support for data center and industrial projects * Provide specialized commercial applied HVAC equipment selections and pricing * Prepare technical ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Boca Raton, FL

Technical Support Engineer information

See Boca Raton, FL salary details

$35.6K

$75K

$113.4K

How much do technical support engineer jobs pay per year?

As of Jul 16, 2026, the average yearly pay for technical support engineer in Boca Raton, FL is $74,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $93,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are popular job titles related to Technical Support Engineer jobs in Boca Raton, FL? For Technical Support Engineer jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer jobs in Boca Raton, FL look for? The top searched job categories for Technical Support Engineer jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Technical Support Engineer jobs? Cities near Boca Raton, FL with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Technical Support Specialist-Plantation, FL

Technical Support Specialist-Plantation, FL

INSPYR Solutions

Davie, FL • On-site

Other

Medical, Retirement

Posted 27 days ago

Job description

Title: Technical Support Specialist (Okta, Windows, Mac, SSO, hardware, software, A/D)
Location: Plantation, FL
Duration: 6-month contract to hire
Compensation: 30-35/hr
Work Requirements: , Holders or Authorized to Work in the US
 
Technical Support Specialist
 
Job Summary
We are seeking a customer-focused and technically skilled Technical Support Specialist to join our IT team. This role serves as a frontline support resource responsible for providing technical assistance to employees, troubleshooting hardware and software issues, supporting identity and security platforms, and ensuring a positive end-user experience. The Technical Support Specialist will play a key role in maintaining operational efficiency across the organization by resolving technical issues, managing user lifecycle activities, and supporting core IT systems and tools.
The ideal candidate is a strong problem solver with experience supporting Windows and macOS environments, identity management solutions, endpoint security tools, and collaboration technologies. Success in this role requires excellent communication skills, attention to detail, and a disciplined approach to documenting all work within the corporate ticketing system.
 
Key Responsibilities
  • Provide advanced end-user technical support and resolve escalated hardware, software, network, and system issues.
  • Deliver exceptional customer service and ensure timely resolution of support requests and incidents.
  • Troubleshoot and support Windows and macOS operating systems.
  • Support employees experiencing issues with audio/visual (A/V) equipment and web conferencing platforms.
  • Perform user onboarding activities, including account creation, permissions assignment, hardware deployment, and software provisioning.
  • Perform user offboarding activities, including account deactivation, license reclamation, and asset recovery.
  • Troubleshoot and resolve multi-factor authentication (MFA) issues.
  • Provide Tier 1 support for Okta-related issues, including password resets, account access, MFA enrollment, and basic identity management requests.
  • Triage and escalate SentinelOne security alerts and endpoint protection issues as appropriate.
  • Troubleshoot basic Zscaler Client Connector (ZCC) connectivity and access issues.
  • Monitor and manage incoming tickets to ensure adherence to service levels and timely resolution.
  • Maintain detailed documentation of support activities, resolutions, knowledge base articles, and technical procedures.
  • Communicate proactively with end users regarding ticket status and resolution progress.
  • Collaborate with internal IT teams, administrators, engineers, architects, and third-party vendors to resolve complex issues.
  • Identify opportunities to improve support processes, workflows, and automation initiatives.
  • Assist with the development, implementation, and enforcement of IT policies, procedures, and security standards.
  • Promote IT security best practices with a focus on data protection, compliance, and risk mitigation.
  • Manage IT asset inventory and support procurement, deployment, and disposal processes.
  • Deliver user training and guidance on company-supported technologies and systems.
  • Stay current with emerging technologies, industry trends, and IT support best practices.
 
Must-Have Skills & Qualifications
  • 3+ years of experience in IT support, help desk, desktop support, or technical support roles.
  • Strong troubleshooting experience across hardware, software, operating systems, and networking technologies.
  • Advanced knowledge of Windows and macOS client operating systems.
  • Experience supporting Active Directory environments, including user account management and authentication.
  • Experience with Okta for identity management, Single Sign-On (SSO), account provisioning, and MFA support.
  • Familiarity with ticketing systems and commitment to accurate documentation and ticket management.
  • Knowledge of endpoint security concepts and experience triaging security-related issues.
  • Strong problem-solving and analytical skills with the ability to resolve complex technical issues.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation with a focus on delivering a positive user experience.
  • Ability to work independently and collaboratively within a team environment.
  • Ability to prioritize workload, meet deadlines, and perform effectively in a fast-paced environment.
  • Demonstrated ability to learn and adapt to new technologies quickly.
Nice-to-Have Skills
  • Experience with SentinelOne endpoint security solutions.
  • Experience supporting Zscaler Client Connector (ZCC) or other Zero Trust Network Access (ZTNA) platforms.
  • Familiarity with enterprise A/V systems and web conferencing technologies.
  • Experience supporting SaaS application provisioning and access management.
  • Knowledge of IT asset management and inventory tracking processes.
  • Experience creating technical documentation, knowledge base articles, and user guides.
  • Exposure to IT security frameworks, compliance requirements, and security best practices.
  • Experience working with third-party vendors and service providers.
  • Automation or scripting experience (PowerShell, Bash, or similar) for IT support tasks.
  • Relevant certifications such as CompTIA A+, Network+, Security+, Okta Certified Professional, Microsoft certifications, or equivalent.
Education & Experience
 
Required Education
  • Associate''s Degree in Information Technology, Computer Science, or a related field; equivalent combination of education and experience may be considered.
Preferred Education
  • Bachelor''s Degree in Information Technology, Computer Science, or a related field.
Preferred Certifications
  • Microsoft Certifications (e.g., MCP, MCSA, MCSE, or equivalent)
  • Cisco Certifications (e.g., CCNA, CCNP, Azure Administrator Associate, or equivalent)
  • CompTIA Certifications (e.g., A+, Network+, Security+)
  • ITIL Foundation Certification or equivalent IT service management certification
Required Experience
  • 3+ years of experience in an IT Support, Service Desk, Desktop Support, or Technical Support role within a mid-to-large enterprise environment.
  • Experience supporting Windows and macOS operating systems.
  • Experience managing user accounts and authentication through Active Directory and/or Okta.
  • Experience utilizing ticketing systems to track, document, and resolve incidents and service requests.
Preferred Experience
  • 1+ years of experience supporting Google Workspace (formerly G Suite).
  • Experience supporting enterprise identity and access management platforms.
  • Experience working with endpoint security tools such as SentinelOne.
  • Experience supporting Zero Trust networking solutions such as Zscaler Client Connector.
  • Experience supporting audio/visual technologies and web conferencing platforms.

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients'' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
 
Our benefits package includes:
  • Comprehensive medical benefits
  • Competitive pay, 401(k)
  • Retirement plan
  • …and much more!
  #IND-TELECOM
 
 

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