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Technical Support Engineer Jobs in Florida (NOW HIRING)

Venteck Limited Inc

Be Seen First

Technical Customer Service

Boca Raton, FL · On-site

$15 - $25/hr

... technical support to end users across a diverse, multi-location technology environment ... The Desktop Support Engineer will support computer hardware, operating systems, business ...

Venteck Limited Inc

Be Seen First

Technical Customer Service

Boca Raton, FL · On-site

$15 - $25/hr

... technical support to end users across a diverse, multi-location technology environment ... The Desktop Support Engineer will support computer hardware, operating systems, business ...

Payzli

Technical Support

Tampa, FL · On-site

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... Document issues clearly and escalate to engineering, product, or operations with actionable context ...

Payzli

Technical Support

Tampa, FL · On-site

Salary: 50,000 Technical Support Representative About Payzli Payzli is a fast-growing payment ... Document issues clearly and escalate to engineering, product, or operations with actionable context ...

Payzli

Technical Support

Tampa, FL · On-site

$50K/yr

Technical Support Representative About Payzli Payzli is a fast-growing payment technology company ... Document issues clearly and escalate to engineering, product, or operations with actionable context ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Florida

Technical Support Engineer information

See Florida salary details

$28K

$59.1K

$89.3K

How much do technical support engineer jobs pay per year?

As of Jul 17, 2026, the average yearly pay for technical support engineer in Florida is $59,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $73,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are the most commonly searched types of Technical Support Engineer jobs in Florida? The most popular types of Technical Support Engineer jobs in Florida are:
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What job categories do people searching Technical Support Engineer jobs in Florida look for? The top searched job categories for Technical Support Engineer jobs in Florida are:
What cities in Florida are hiring for Technical Support Engineer jobs? Cities in Florida with the most Technical Support Engineer job openings:
What are popular job titles related to Technical Support Engineer jobs in FL? For Technical Support Engineer jobs in FL, the most frequently searched job titles are:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Florida as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% Hybrid, and 50% Remote job distribution, with an average salary of $59,060 per year, or $28.4 per hour.
Technical Support Engineer - 2nd Shift

Technical Support Engineer - 2nd Shift

iboss

Orlando, FL • On-site

Full-time

Medical, Dental, Vision

Re-posted 27 days ago

Job description

Description
Company Overview
iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day.
More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 500 companies. To learn more, visit https://www.iboss.com/.
Job Description
Technical Support Engineers interface directly with our Enterprise (Commercial, Government, K12) customers via live chat, ticket system, and telephone to assist them with technical support issues or inquiries. An ideal candidate for this role will have a wide breadth of knowledge and experience with enterprise networks, systems, and cybersecurity. An outstanding candidate will have previously been the "go-to" network engineer, system administrator, or security engineer in a previous role. The outstanding candidate will also understand the challenges that administrators face when trying to secure their users and devices in today's borderless network landscape and have a track record of solving them. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging, and exciting environment, and are driven to provide customer satisfaction, we want to hear from you. We'll provide the opportunity for you to work with some of the largest and most complex networks on the planet providing a service that helps protect organizations and users from threats.
Responsibilities
  • Solve complex technical support inquiries via telephone, live chat, and ticket interactions with a positive and professional demeanor
  • Document interactions comprehensively for auditing and record keeping purposes
  • Spin up lab environments consisting of firewalls, switches, routers, and endpoints to reproduce customer environments for advanced troubleshooting purposes
  • Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements
  • Participate in testing pre-release solutions and validating performance against test plans documenting results
  • Create and submit knowledgebase entries to help improve customer self-service capabilities
  • Create and maintain internal knowledge systems to assist other internal team members
  • Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features

Skills/Qualifications
The responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required.
  • Previous technical support experience
  • Possess a strong work ethic and team player mentality
  • Excellent communication skills both verbal and written
  • 1-2 years of experience designing and supporting multilayer IP networks; routing and switching
  • 1-2 years of experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
  • 1-2 years of experience managing Windows Server or Red Hat Linux server environments; Proficient with Linux
  • 1-2 years of experience managing large (>1k seat) Windows and Mac workstation deployments
  • 1-2 years of experience managing DNS; Microsoft or Bind
  • Experience with virtualization, specifically VDI implementations
  • Experience with acquiring and analyzing packet captures
  • Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Strong detail orientation and listening skills
  • Strong decision-making and analytical abilities

Benefits
  • Health, Vision, Dental - open to domestic partners
  • Company paid holidays
  • Supportive and FUN work environment

The duties and responsibilities described above are essential functions of the job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
*This position is not eligible for sponsorship of work visas

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