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Technical Support Engineer Jobs in Indiana (NOW HIRING)

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

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Technical Support Engineer information

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$35.7K

$75.2K

$113.7K

How much do technical support engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for technical support engineer in Indiana is $75,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $93,700.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Indiana as of September 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $75,204 per year, or $36.2 per hour.

Technical Support Engineer

Bostondynamics
See more jobs at Bostondynamicsexternal

Full-time

Re-posted 22 days ago

Job description

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge, and serve as an internal Voice of the Customer in identifying and escalating customer needs for issues and feature requests.

Duties and Responsibilities

Knowledge & Application: Technical Expert

  • Provides technical support to customers and internal customers for a highly technical and sophisticated product-agnostic ecosystem.

  • Helps establish, document, and assist in principled technical support processes: diagnosing, troubleshooting, reproducing, fixing and debugging complex electro/mechanical equipment - robots, payloads, and servers, computer interfaces, inputs and outputs of complex software, or networked and/or wireless communication systems.

  • May be involved in customer installation and training.

  • Responsible for maintaining knowledge of all base robot behaviors, functions, and changes in supported software and hardware.

  • Responsible for building and sharing a deep expertise in the work of a specialized software feature development team.

  • Exercises expert-level knowledge in use of internal tools and robot log data in the diagnostic process.

Contributions to Product and Customer Success

  • Responds to customers in a voice and tone representative of Boston Dynamics

  • Queue Management to reduce long running issues and drive KPI to manage the issues

  • Respond to Troubleshooting emails and chats in a timely and responsible manner

  • Document software incidents, bugs, and stories for Development and Quality teams

  • Suggest new features based on customer feedback

  • Assist in proactive support and outreach for technical bulletins

  • Contributes to continuous process improvement for tracking and measuring Customer Success towards key Business Objectives

Qualifications

The ideal candidate has:

  • Bachelor degree or higher in Engineering/Computer Science related subject

  • Excellent computer and interpersonal skills

  • Proficiency in Linux-based operating systems

  • Proficiency in a high level programming language such as Python/C++

This role is for you if you are:

  • A take-charge problem solver: Confident in demonstrating expertise and directing interactions with customers

  • A positive individual who takes pride in providing a high standard of service and support to customers

  • A knowledge seeker: A self-starter and quick learner who grasps concepts and processes quickly and intuitively

  • A team player: Work with others and support different functions across teams

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