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Technical Support Engineer Jobs in Indiana (NOW HIRING)

Copeland

Product Support Engineer - OFC

Rushville, IN · On-site

You will be asked to resolve technical issues, optimize manufacturing processes, and minimize downtime by providing proactive and reactive support on the factory floor. You will ensure quality ...

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Technical Support Engineer information

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$35.7K

$75.2K

$113.7K

How much do technical support engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for technical support engineer in Indiana is $75,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $93,700.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Indiana as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $75,204 per year, or $36.2 per hour.

Technical Support Associate II

Jeffersonville, IN • On-site

Global Payments
See more jobs at Global Paymentsexternal

Full-time

Medical

Re-posted 13 days ago

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Tier 2 Technical Support Specialist to join our ever evolving Genius division and help shape the future of global commerce. In this role, you'll serve as a trusted technical expert, helping restaurants stay connected, process payments reliably, and deliver seamless experiences to their customers. Your expertise will directly influence business continuity by resolving complex technical challenges, minimizing operational disruption, and driving long-term improvements across our Point of Sale (POS) ecosystem. Working alongside Product, Engineering, Training, and Support teams across the globe, you'll have the opportunity to strengthen customer success, contribute to product innovation, and play a meaningful role in advancing Global Payments' mission to power commerce worldwide through technology, partnership, and exceptional service.

What you'll own
  • Drive rapid resolution of complex technical issues across Point of Sale (POS), payment processing, hardware, software, and networking environments, helping restaurant operators maintain business continuity and deliver exceptional customer experiences.
  • Own escalated support cases from diagnosis through resolution, ensuring timely outcomes, clear communication, and accountability that builds trust with clients, dealer partners, and internal stakeholders.
  • Identify recurring trends and influence long-term improvements by translating technical insights into recommendations that enhance product performance, reduce future disruptions, and improve operational efficiency.
  • Enable customer success through technical expertise, helping operators maximize the value of their technology investments while improving system reliability, adoption, and performance.
  • Contribute to a culture of continuous improvement and knowledge sharing, strengthening team capabilities, accelerating issue resolution, and supporting scalable growth across support operations.
What you'll bring
  • Proven experience in technical support, help desk, customer support, or a related environment, with a track record of successfully resolving complex customer-facing issues.
  • Strong troubleshooting capabilities across software, hardware, networking, and connectivity challenges, with the ability to identify root causes and deliver effective solutions.
  • Excellent communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
  • Demonstrated ability to manage competing priorities, exercise sound judgment, and maintain a high level of service in a fast-paced environment.
  • A customer-first mindset with a strong sense of ownership, accountability, collaboration, and commitment to delivering positive business outcomes.
It's a bonus if you have
  • Experience supporting Point of Sale (POS) platforms, restaurant technology, hospitality solutions, or merchant-facing software products.
  • Knowledge of payment processing technologies, EMV (Europay, Mastercard, and Visa) devices, payment terminals, and merchant services environments.
  • Familiarity with networking concepts, Microsoft 365, Active Directory, remote device management tools, or dealer and channel partner support models.
About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.

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