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Technical Support Engineer Jobs in Indiana (NOW HIRING)

TSMS Engineer - Senior Technical Transfer II The Technical Services and Manufacturing Sciences (TSMS) Technical Transfer Engineer II will be responsible for supporting all facets of Tech transfer ...

Required : • Bachelor's degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent experience) • 3+ years of experience in application support ...

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Technical Support Engineer information

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How much do technical support engineer jobs pay per year?

As of Jun 13, 2026, the average yearly pay for technical support engineer in Indiana is $75,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $93,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
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Senior Technical Transfer Engineer

INCOG

Fishers, IN • On-site

Full-time

Posted 25 days ago


Job description

TSMS Engineer - Senior Technical Transfer II

The Technical Services and Manufacturing Sciences (TSMS) Technical Transfer Engineer II will be responsible for supporting all facets of Tech transfer, Process Validation, GMP Floor Support, and Continued Process Verification in accordance with current good manufacturing (cGMP) for clinical and commercial programs. This role will provide strong technical oversight to the production to ensure robust and reliable production processes are established.

Essential Job Functions:

  • Lead multiple complex technical transfer projects simultaneously from development through commercial manufacturing with strategic business impact
  • Develop and implement advanced process optimization strategies, statistical process control methodologies, and platform technologies across product portfolios
  • Serve as senior technical lead on cross-functional project teams and manage technical workstreams involving multiple engineers
  • Provide advanced technical guidance and mentorship to Senior I and Entry Level engineers while developing their technical capabilities
  • Author complex technical documents including comprehensive risk assessments, CMC supporting documentation, Process Validation documentation, and strategic technical assessments
  • Serve as senior technical advisor to clients, lead high-level technical discussions, and participate in business development activities
  • Lead comprehensive root cause investigations for complex manufacturing issues and support the CAPA development team
  • Serve as technical expert during regulatory inspections and agency interactions
  • Evaluate, select, and implement new manufacturing technologies, equipment platforms, and digital transformation initiatives across the facility
  • Identify and drive strategic opportunities for process optimization, cost reduction, and manufacturing efficiency gains with significant business impact
  • Establish technical standards and best practices while ensuring all activities comply with cGMP regulations, company SOPs, and client requirements
  • Drive continuous improvement initiatives across the organization and contribute to facility capacity planning and strategic decision making
  • Develop comprehensive risk assessment frameworks and technical knowledge systems for organizational knowledge transfer
  • Maintains and fosters a growth mindset, high standard for quality, and the ALP values

Job Requirements:

  • Bachelor's degree in Science or Engineering required
  • Master's degree in Science or Engineering strongly preferred
  • Minimum 6 years of GMP/ drug product manufacturing experience required
  • Minimum 4 years of Technical Transfer experience with demonstrated leadership in complex programs
  • Proven track record of successful client relationship management and business development support
  • Experience with regulatory inspections, submissions, and agency interactions
  • Strong business acumen and understanding of CDMO operations
  • Excellent presentation and communication skills for executive-level and client interactions
  • Experience managing teams and developing technical staff capabilities
  • Advanced proficiency in statistical analysis software, process validation methodologies, and risk assessment tools

Additional info about INCOG BioPharma Services:

At INCOG BioPharma we have built a world-class CDMO for parenteral injectable drugs. Our culture and priorities are different by design: focused on building long-term value for our customers, we are committed to a service-culture mindset, technical excellence, and a collaborative and team-centered approach to doing business.

If you crave the challenge of creating systems from scratch and believe you have insights for a better way of doing business, which benefits customers by ensuring quality outcomes and accelerating their route to market, we want to hear from you. Unless otherwise specified, all positions are based out of our Fishers, IN offices. Please note, we are a smoke-free campus.

INCOG BioPharma is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.All employment decisions at INCOG BioPharma are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy), age, physical disability, sexual orientation, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

By submitting your resume and details, you are declaring that the information is correct and accurate.

Employment Type: Full-Time

About INCOG

Sourced by ZipRecruiter

Industry

Public administration

Company size

51 - 200 Employees

Headquarters location

Tulsa, OK, US

Year founded

1967