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Technical Support Engineer Jobs in Indiana (NOW HIRING)

Path Forward IT

Onsite Support Engineer I

Evansville, IN · On-site

Evansville, IN About the Role Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at client locations and by phone as assigned. This role follows documented ...

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Technical Support Engineer information

See Indiana salary details

$35.7K

$75.2K

$113.7K

How much do technical support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support engineer in Indiana is $75,204.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $93,700.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,204 per year, or $36.2 per hour.

Application Support Engineer

ATS Automation Tooling Systems

Indianapolis, IN • On-site

Full-time

Re-posted 27 days ago

Job description

We are seeking a mid-level Application Support Engineer to support the expansion of our Global Application Support on-site in Indianapolis, IN. This role is ideal for an engineer with strong SQL and application troubleshooting experience, who can independently support production applications, analyze data issues, and partner with global teams to ensure system reliability in a regulated pharmaceutical environment.
Your Responsibilities
  • Provide Tier 2 / Tier 3 application support for critical manufacturing and enterprise applications, including incident response, troubleshooting, and root cause analysis
  • Use SQL to analyze application data, investigate issues, validate fixes, and support reporting or data corrections as needed
  • Serve as a technical escalation point for complex application and data-related issues, coordinating with global support teams, developers, and vendors
  • Support application lifecycle activities, including deployments, upgrades, patches, and validation support in GxP-regulated environments
  • Partner with business users, IT, and engineering teams to identify recurring issues, propose improvements, and enhance application performance and stability
  • Create and maintain support documentation, SOPs, runbooks, and knowledge base articles
  • Ensure compliance with GxP, data integrity, change management, and cybersecurity requirements

Your profile
Required Qualifications
  • Bachelor's degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent experience)
  • 3+ years of experience in application support, systems support, or manufacturing IT
  • Strong hands-on experience with SQL (querying, troubleshooting data issues, performance analysis)
  • Experience supporting applications in pharmaceutical, biotech, or other regulated manufacturing environments
  • Familiarity with incident, problem, and change management processes (ITIL or similar)
  • Strong communication skills and ability to work effectively in an on-site, cross-functional environment

Preferred Qualifications
  • Experience supporting manufacturing execution, quality, Data Historization and/or laboratory systems
  • Knowledge of GxP validation, audit support, and regulated change control
  • Experience working with SQL Server, Oracle, or similar relational databases
  • Exposure to global application support models and follow-the-sun operations

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