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Assistant Technical Support Engineer Jobs in Indiana

Stryker

Technical Support Engineer (Hybrid)

Fort Wayne, IN · Hybrid

$64K - $94K/yr

Not available As a Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker's Vocera solutions are properly and effectively deployed. You will use your ...

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Assistant Technical Support Engineer information

What engineers make $300,000 a year?

Senior engineers in fields such as software, petroleum, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and leadership roles. High-paying engineering positions often require specialized knowledge, advanced degrees, and sometimes certifications, with compensation influenced by industry, location, and company size.

What does a technical support assistant do?

A technical support assistant helps users troubleshoot hardware and software issues, providing guidance to resolve technical problems. They often use diagnostic tools, document support cases, and communicate solutions clearly, typically working in customer service or IT environments. Strong communication skills and basic knowledge of computer systems are essential for this role.

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

What engineer makes $500,000 a year?

Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, extensive experience, and work in high-demand industries or companies with competitive compensation packages.

Is AI replacing tech support?

Assistant Technical Support Engineers use AI tools to assist in troubleshooting and resolving technical issues, but AI is not replacing the role entirely. Human expertise remains essential for complex problems, customer communication, and personalized support, making AI a complement rather than a substitute in tech support environments.
What cities in Indiana are hiring for Assistant Technical Support Engineer jobs? Cities in Indiana with the most Assistant Technical Support Engineer job openings:
Assistant Technical Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

Franklin Electric

Fort Wayne, IN • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Technical Support Engineer
Department: Engineering
Employment Type: Full Time
Location: US - Indiana - Fort Wayne
Reporting To: Dave Johnson
Description
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
The Technical Support Engineer is responsible for delivering advanced, second-tier technical support and product expertise to both internal and external customers. This role serves as a trusted advisor, diagnosing complex issues and recommending effective, customer-centric solutions. In addition, the Technical Support Engineer identifies opportunities to enhance the customer experience by thoughtfully introducing relevant products and services.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
What you will be doing:
  • Advanced Troubleshooting: Providing second-tier technical support via phone, email, and onsite visits to resolve complex product issues.
  • Client Training: Conducting onsite and web-based seminars to teach customers how to implement and use products correctly.
  • Sales Integration: Identifying opportunities for additional sales and service growth while interacting with clients.
  • Case Management: Tracking open customer issues, communicating status updates, and following up to ensure successful resolutions.
  • Knowledge Development: Creating technical bulletins, reviewing manuals, and assisting with new software deployment and training.

Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
  • Hard-working winners. Confident, competitive, and results-oriented professionals who create a track record of success.
  • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.

What you need:
  • Education: High school diploma required; an Associate's degree in Electrical or Mechanical Engineering is strongly preferred.
  • Experience: 3 to 5 years of related technical support or field service experience.
  • Technical Proficiency: Mastery of specific software ecosystems including ERP (JD Edwards), PLM (Windchill), and Call Center systems.
  • Complex Problem Solving: The ability to use "excellent judgment" to handle variables in complex technical situations and make high-impact decisions.
  • Communication Skills: Strong ability to translate technical info for vendors, customers, and internal teams through reports and presentations.

Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
COMPANY VALUES & BENEFITS
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
  • Hybrid remote work arrangements
  • Generous paid time off & holidays
  • Paid parental leave & on-site motherhood rooms
  • On site café & complimentary beverage stations
  • Indoor fitness facility & outdoor walking paths
  • 401(k) with matching & service contributions
  • Health, dental, vision, life insurance
  • Short & long-term disability
  • Fertility & adoption support
  • Undergraduate & graduate tuition reimbursement
  • Professional development assistance
  • Health & wellness programs

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

Apply