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Assistant Technical Support Engineer Jobs in Indiana

Aunalytics

Technical Support Specialist

South Bend, IN · On-site

Position Overview As a Technical Support Specialist I , you will play a vital role in delivering ... Maintain accurate documentation of incidents, problems, and resolutions * Assist in developing ...

Echopath LLC

Tier 2 Support Engineer

Indianapolis, IN · On-site

... technical support to our valued clients. As a Tier 2 Support Engineer, you'll be the escalation ... Document solutions and contribute to process improvement by sharing knowledge with peers * Assist ...

Toyota

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $102K/yr

The engineer will work to develop the customer support program and with other Toyota Automated Logistic divisions to help promote excellent technical support to our customers. Job Functions * Be the ...

RELX

Technical Support Analyst II

Martinsville, IN · Hybrid

$59K - $98K/yr

... to assist them in evaluating and predicting risk and enhancing operational efficiency. Our ... The team works closely with developers, QA, and external public safety users to resolve issues ...

LexisNexis

Technical Support Analyst II

Martinsville, IN · On-site

$59K - $98K/yr

... to assist them in evaluating and predicting risk and enhancing operational efficiency. Our ... The team works closely with developers, QA, and external public safety users to resolve issues ...

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Assistant Technical Support Engineer information

How much is the salary of a technical support engineer?

The salary of a technical support engineer typically ranges from $45,000 to $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced engineers with specialized skills can earn higher salaries.

What does a technical support assistant do?

A technical support assistant helps users troubleshoot hardware and software issues, providing guidance to resolve technical problems. They often use diagnostic tools, document issues, and communicate solutions clearly, typically working in customer service or IT support environments. Strong communication skills and basic technical knowledge are essential for this role.

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or petroleum engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes bonuses, stock options, or profit sharing, particularly in technology or energy sectors.

Is AI replacing tech support?

Assistant Technical Support Engineers use their technical knowledge and problem-solving skills to assist users with hardware and software issues. While AI tools can automate routine tasks and provide initial troubleshooting, human support remains essential for complex problems, personalized assistance, and customer communication. AI is seen as a complement rather than a complete replacement in tech support roles.
What cities in Indiana are hiring for Assistant Technical Support Engineer jobs? Cities in Indiana with the most Assistant Technical Support Engineer job openings:
Assistant Technical Support Engineer jobs near you
Technical Support Representative

Technical Support Representative

Surf Internet

La Porte, IN • On-site

$16 - $18/hr

Full-time

Posted 2 days ago

Surf Internet rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

29th of 79 rated telecommunications companies

Job description

Overview: The Technical Support Representative is responsible for assisting customers via phone and live chat by identifying the primary symptoms and root causes of the customer's internet issue as well as programming and troubleshooting Surf's managed routers. They are also responsible for scheduling service appointments when a technician visit is required.
Reports to: Technical Support Manager
Job Status: Non-Exempt
Responsibilities:
  • Educate customers about our services and how they function using simple, easy to understand language.
  • Interact with customers in a friendly, professional and patient manner.
  • Deliver excellent customer service by providing technical support for the following services provided by Surf Internet.
    • Fixed wireless and fiber internet connections
    • Whole-home managed Wifi
    • Phone services
    • TV services
  • Schedule service call appointments as needed to resolve customer issues with the services listed above.
  • Document all customer interactions thoroughly using our ticketing system.
  • Respond in a timely manner to technical support requests using the phone and live chat support methods.
  • Escalate suspected infrastructure issues to the network operations team.

Qualifications:
  • High School Education or equivalent required
  • Familiarity with basic networking including
    • Static IP reservations
    • Basic router function and configuration
    • Public and private IP assignments
    • Physical ethernet and fiber connections
  • Ability to read graphical monitoring reports and do basic data analysis to assist in troubleshooting.
  • Familiarity with basics of RF technology including
    • Local Wifi broadcasting
    • Interference mitigation
    • Channel bandwidth and RF frequencies
    • RF behavior
  • Familiarity with internet speed, latency, and jitter.
  • Ability to work weekends required
  • Ability to work well with people under stress
  • Able to be on the phone for long periods of time
  • Ability to follow basic troubleshooting processes consistently
  • Ability to juggle several projects or items at one time
  • Flexible schedule preferred
  • Familiarity with Microsoft Windows, Mac OSX, iOS, Android and other operating systems
  • Ability to generate and read error logs and reports.

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