$158K - $195K/yr
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. As we transition from viral sensations to an industrial automation powerhouse, we are looking ...
$158K - $195K/yr
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. As we transition from viral sensations to an industrial automation powerhouse, we are looking ...
As the Structures Technical Project Manager for a new product team you will help coordinate the development lifecycle of robotics structure, cabling, and paneling from early stage design coordination ...
As the Structures Technical Project Manager for a new product team you will help coordinate the development lifecycle of robotics structure, cabling, and paneling from early stage design coordination ...
We are looking for a Senior Staff Gear Train Engineer to develop the gearboxes and drivetrains inside our next-generation humanoid robots. This role spans the full gear lifecycle - concept design ...
We are looking for a Senior Staff Gear Train Engineer to develop the gearboxes and drivetrains inside our next-generation humanoid robots. This role spans the full gear lifecycle - concept design ...
Waltham, MA · Hybrid
$118K - $150K/yr
Building the world's most capable robots demands world-class software infrastructure. As a Staff DevOps Engineer on the Central Software (CSW) team , you will design, build, and operate the on-prem ...
Waltham, MA · Hybrid
$118K - $150K/yr
Building the world's most capable robots demands world-class software infrastructure. As a Staff DevOps Engineer on the Central Software (CSW) team , you will design, build, and operate the on-prem ...
$175K - $230K/yr
At Boston Dynamics, we are pushing the boundaries of what advanced humanoid robots can do in the real world. The Atlas team is building next-generation whole-body mobile manipulation capabilities ...
$175K - $230K/yr
At Boston Dynamics, we are pushing the boundaries of what advanced humanoid robots can do in the real world. The Atlas team is building next-generation whole-body mobile manipulation capabilities ...
Waltham, MA · On-site
$116K - $145K/yr
As the Manager, Documentation Systems you will be the bridge between precise technical writing and platform innovation for documentation. You will support the Customer Learning & Development (CL&D ...
Waltham, MA · On-site
$116K - $145K/yr
As the Manager, Documentation Systems you will be the bridge between precise technical writing and platform innovation for documentation. You will support the Customer Learning & Development (CL&D ...
Waltham, MA · On-site
$120K - $145K/yr
As a Senior Staff NPI Sourcing Manager, you are the bridge between R&D and the mass production supply chain. You will play a critical role in bringing next-generation Humanoid robots to life by ...
Waltham, MA · On-site
$120K - $145K/yr
As a Senior Staff NPI Sourcing Manager, you are the bridge between R&D and the mass production supply chain. You will play a critical role in bringing next-generation Humanoid robots to life by ...
Waltham, MA · On-site
$98K - $134K/yr
We are looking for an expert Sr. Staff Manufacturing Engineer to support the Atlas program, helping to transform groundbreaking research prototypes into reliable, scalable systems for manufacturing ...
Waltham, MA · On-site
$98K - $134K/yr
We are looking for an expert Sr. Staff Manufacturing Engineer to support the Atlas program, helping to transform groundbreaking research prototypes into reliable, scalable systems for manufacturing ...
$102K - $130K/yr
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. We combine the principles of dynamic control and balance with sophisticated mechanical designs ...
$102K - $130K/yr
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. We combine the principles of dynamic control and balance with sophisticated mechanical designs ...
$46 - $63/hr
As a Senior Industrial Engineer at Boston Dynamics, you will spearhead the creation and continuous improvement of production concepts and layouts. This includes but is not limited to line design ...
$46 - $63/hr
As a Senior Industrial Engineer at Boston Dynamics, you will spearhead the creation and continuous improvement of production concepts and layouts. This includes but is not limited to line design ...
$85K - $106K/yr
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably ...
$85K - $106K/yr
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably ...
Waltham, MA · On-site +1
$175K - $220K/yr
Are you passionate about using reinforcement learning to solve dexterous manipulation tasks? As an RL Research Scientist , you'll lead research projects on visual sim-to-real transfer and post ...
Waltham, MA · On-site +1
$175K - $220K/yr
Are you passionate about using reinforcement learning to solve dexterous manipulation tasks? As an RL Research Scientist , you'll lead research projects on visual sim-to-real transfer and post ...
Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...
New
Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...
New
$101K - $128K/yr
As a Cost/Inventory Accountant, you will contribute to Boston Dynamics's short-term and long-term OKR's, cost savings, and profitability through improved gross margins and inventory management. The ...
$101K - $128K/yr
As a Cost/Inventory Accountant, you will contribute to Boston Dynamics's short-term and long-term OKR's, cost savings, and profitability through improved gross margins and inventory management. The ...
$130K - $190K/yr
Atlas is our next-generation humanoid robot, designed to perform useful work in dynamic, real-world environments. A central challenge in achieving this is the development of highly robust grippers ...
$130K - $190K/yr
Atlas is our next-generation humanoid robot, designed to perform useful work in dynamic, real-world environments. A central challenge in achieving this is the development of highly robust grippers ...
Staff Field Application Engineer Job Summary: As a Staff Field Application Engineer (FAE), you will spearhead the delivery of our Enterprise Robotics Integration Program model for Boston Dynamics ...
Staff Field Application Engineer Job Summary: As a Staff Field Application Engineer (FAE), you will spearhead the delivery of our Enterprise Robotics Integration Program model for Boston Dynamics ...
$78K - $101K/yr
Boston Dynamics is looking for an expert Staff Manufacturing Engineer to support the Atlas program, helping to transform groundbreaking research prototypes into reliable, scalable systems for ...
$78K - $101K/yr
Boston Dynamics is looking for an expert Staff Manufacturing Engineer to support the Atlas program, helping to transform groundbreaking research prototypes into reliable, scalable systems for ...
$170K - $200K/yr
The Associate Director has extensive experience developing robotic systems and/or other complex electro-mechanical embedded systems across the department's competencies. In this role, you will grow ...
$170K - $200K/yr
The Associate Director has extensive experience developing robotic systems and/or other complex electro-mechanical embedded systems across the department's competencies. In this role, you will grow ...
We are seeking an experienced and independent Senior Facilities Maintenance Technician to oversee the maintenance, repair, and modification of our buildings, equipment, and grounds. In this role, you ...
We are seeking an experienced and independent Senior Facilities Maintenance Technician to oversee the maintenance, repair, and modification of our buildings, equipment, and grounds. In this role, you ...
$134K - $184K/yr
We're looking for a Staff Embedded Perception Engineer specializing in tactile sensing to help advance the next generation of robotic manipulation. In this role, you will design and develop sensing ...
$134K - $184K/yr
We're looking for a Staff Embedded Perception Engineer specializing in tactile sensing to help advance the next generation of robotic manipulation. In this role, you will design and develop sensing ...
$158K - $195K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 14 days ago
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. As we transition from viral sensations to an industrial automation powerhouse, we are looking for a Senior Manager, Customer Success to build, implement, and refine the "boots on the ground" best practices that will ensure our customers achieve ROI with their Enterprise Asset Management fleets.
How you will make an impact:
Process Implementation: In collaboration with CS leadership, translate high-level strategy into actionable CSM playbooks. You will define the day-to-day workflows for onboarding, adoption, and proactive outreach.
Best Practice Development: Create the standardized frameworks for core CSM motions like Quarterly Business Reviews (QBRs) and Success Plans. You will ensure these aren't just "check-ins" but data-driven sessions that prove the value of our robotics solutions.
Revenue & Retention: You will identify "expansion triggers" and work closely with Sales to capture growth opportunities within existing accounts.
Customer Advocacy (VoC): Build systems to collect, measure, and track customer feedback. You will synthesize technical hurdles and feature requests from the field into actionable insights for our Product and Engineering teams.
Team Leadership: Lead and mentor a team of Customer Success Managers. You will be responsible for their professional development, ensuring they have the technical and soft skills to manage complex industrial stakeholders.
Lifecycle Management: Own the customer journey post-deployment. You will build and monitor account health scores, identify "at-risk" customers early, and implement intervention strategies to manage escalations.
Operational Excellence: Use data to track key performance indicators (KPIs) such as Time-to-Value and NPS, using these metrics to constantly iterate on our service model.
We are looking for:
Education: Bachelor's degree in Business, Engineering, or a related technical field.
Experience: 10+ years of experience in Customer Success or Account Management, preferably in a B2B hardware, robotics, or industrial automation environment.
Leadership: 4+ years of experience directly managing people or leading significant cross-functional projects.
The "Builder" Mentality: Proven track record of taking a vague goal (e.g., "we need better QBRs") and turning it into a repeatable, documented process.
Technical Aptitude: Comfort discussing complex technical solutions with engineers and plant managers alike. You don't need to build the robot, but you need to understand how it solves a customer's problem.
Communication: Exceptional ability to influence internal stakeholders and maintain high-level relationships with customer executives.
Travel: Ability to travel up to 50% of the time to visit customer sites and understand their operational environments firsthand.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.
The base pay range for this position is between $158,000.00 to $195,000.00 annually. Base pay will depend on multiple individualized factors, including, but not limited to, internal equity, job-related knowledge, skills, and experience. This range represents a good-faith estimate of compensation at the time of posting. Boston Dynamics offers a generous Benefits package including medical, dental, vision, 401(k), paid time off, and an annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment.
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