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It Rmm Engineer Jobs in Indiana (NOW HIRING)

Echopath LLC

Tier 2 Support Engineer

Indianapolis, IN · On-site

Own it! * Achieve Lifelong Learning If you're looking to join a team that values people as much as ... Experience with RMM tools and ticketing systems (e.g., ConnectWise, Datto) * Excellent ...

Impact Networking

Technical Account Manager

Hammond, IN

$95K - $120K/yr

Many prioritized margins while the people doing the work and the clients relying on it became an ... Partner with internal service, engineering, and project teams to route and validate remediation ...

All JobsIt Rmm Engineer JobsIt Rmm Engineer Jobs in Indiana

It Rmm Engineer information

See Indiana salary details

$35.7K

$88.6K

$148.9K

How much do it rmm engineer jobs pay per year?

As of Jun 15, 2026, the average yearly pay for it rmm engineer in Indiana is $88,649.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,200.00 and $107,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT RMM Engineer, and why are they important?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

What is an IT RMM Engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

How does an IT RMM Engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

What are popular job titles related to It Rmm Engineer jobs in Indiana? For It Rmm Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching It Rmm Engineer jobs in Indiana look for? The top searched job categories for It Rmm Engineer jobs in Indiana are:
What cities in Indiana are hiring for It Rmm Engineer jobs? Cities in Indiana with the most It Rmm Engineer job openings:
It Rmm Engineer jobs near you
Infographic showing various It Rmm Engineer job openings in Indiana as of June 2026, with employment types broken down into 3% As Needed, 79% Full Time, 9% Part Time, 3% Temporary, and 6% Contract. Highlights an 87% Physical, 6% Hybrid, and 7% Remote job distribution, with an average salary of $88,649 per year, or $42.6 per hour.
Tier 2 Support Engineer

Tier 2 Support Engineer

Echopath LLC

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Be an early applicant

Job description

Salary: Salary Range: $58,000$73,000 DOE

About Us:

Echopath is an Indianapolis, IN-based IT Managed Services provider. We deliver IT projects, systems administration, help desk, and strategic planning services to clients across the United States. Our team takes pride in ensuring clients get the best solutions for their businesses. By combining a deep understanding of technology and their organization, we become our clients trusted partners in IT.

At Echopath, we don't just talk about our four core valueswe live them every day:

  • Be Compassionate
  • Exhibit no drama
  • Own it!
  • Achieve Lifelong Learning

If you're looking to join a team that values people as much as performance, Echopath might be your next home.


Job Summary:

We're seeking a client-facing IT Support Engineer to join our Tier 2 team, delivering hands-on desktop and system deployment services while providing dedicated technical support to our valued clients. As a Tier 2 Support Engineer, you'll be the escalation point for our Tier 1 team and a trusted technical advisor to our clients.


Qualified candidates will have a passion for exceeding expectations, strong communication skills, and a consistent professional manner and experience providing front-line assistance to clients both remotely and in person. You'll troubleshoot advanced issues, deploy solutions, and collaborate with other engineers to ensure seamless service delivery.


Requirements:

  • 3-5 years of experience in IT support, preferably in an MSP environment
  • Strong knowledge of Windows Server, Active Directory, and Office 365
  • Familiarity with cloud platforms (Azure, AWS)
  • Experience with RMM tools and ticketing systems (e.g., ConnectWise, Datto)
  • Excellent communication and customer service skills
  • Ability to confidently use tools like ping, tracert, nslookup, and netstat
  • Competent knowledge of local and wide area networks, switches, routers, and network topologies
  • Experience with common VPN types and configurations
  • Understanding of the OSI model, IP addressing, subnetting, and routing concepts
  • Collaboration skills
  • Critical thinking/root cause analysis
  • Accountability
  • Adaptability
  • Attention to detail
  • Degree in IT or related skills and/or comparable work experience
  • Relevant certifications (CompTIA Network+, Microsoft, Cisco) are a plus


Responsibilities:

  • Serve as an escalation point for Tier 1 engineers
  • Respond to and resolve escalated tickets from Tier 1 support
  • Provide remote and onsite support to customers, ensuring minimal downtime and disruption
  • Answer customer calls and respond to customer cases via all origins (email, chat, etc.) while providing our customers with a friendly and helpful experience
  • Participate in recurring operational tasks such as patch management, antivirus/EDR monitoring, and backup validation
  • Troubleshoot and resolve issues with Windows workstations, servers, Office 365/Microsoft 365, Active Directory, Exchange, VPNs, backups, firewalls, and endpoint security solutions
  • Document solutions and contribute to process improvement by sharing knowledge with peers
  • Assist with onboarding new clients and deploying infrastructure
  • Escalate issues not resolvable via knowledge base to Tier 3, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom)
  • Maintain a strong customer service focus by communicating clearly, setting expectations, and providing timely updates
  • Participate in on-call rotation and occasional after-hours support


What We Offer:

At Echopath, we believe that great work starts with a great environment. We're proud to offer a competitive benefits package and a culture that supports your growthboth professionally and personally.

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Hybrid work
  • Generous PTO and paid holidays
  • Flexible Spending Account (FSA)
  • 100% employer-paid basic term life & AD&D insurance
  • Ongoing training and certification support
  • A collaborative, tech-forward culture
  • Flexibility and support to help you thrivepersonally and professionally