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Manager Systems Support Engineer information

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Indiana?

For Manager Systems Support Engineer jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in Indiana look for?

The top searched job categories for Manager Systems Support Engineer jobs in Indiana are:

What cities in Indiana are hiring for Manager Systems Support Engineer jobs?

Cities in Indiana with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior System Support Engineer

3B Staffing LLC

Mooresville, IN • On-site

$103K - $141K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Senior System Support Engineer

Job Location: Mooresville, IN

Duration: Fulltime (FTE)

Windows and Mac OS experience is MUST

NOTE: Mooresville, IN position has a rotational shift. The warehouses operate seven days a week. The entire team working in the warehouses will follow a rotating shift schedule, including weekends, ensuring no one works more than five days a week. The shift plan will be communicated in advance. It will be 40 hours per week shift

Job Summary:

We are looking for a seasoned Senior System Support Engineer with 8-10 years of experience to deliver robust onsite IT support at our large-scale warehouse facility in Mooresville, IN. This role is pivotal in ensuring seamless operation of user devices, warehouse systems, and IT infrastructure in a 7-day operational environment. The ideal candidate will demonstrate strong technical expertise, leadership in coordination, and an ability to resolve complex issues efficiently.

Key Responsibilities:

  • Provide comprehensive onsite IT support in a high-demand warehouse environment.
  • Execute IMAC (Installs, Moves, Adds, Changes) services and address advanced hardware/software issues.
  • Configure and troubleshoot desktops, laptops, tablets, RF devices, Kronos timeclocks, mobile workstations, BenQ displays, and Wi-Fi RF lockers.
  • Support and manage VOIP phones, Cisco switches, Meraki access points, and HP/Zebra printers.
  • Deliver depot services, including device imaging, configuration, shipment, and asset handoff.
  • Facilitate onboarding and offboarding processes in close coordination with HR, IT, and Security teams.
  • Provision and manage user accounts across platforms including Active Directory, Pyramid, HighJump, CLS, Caja Robotics, Exotec, Miniload, Oracle EBS, Smart BOL, and Koerber One Vice Pick.
  • Perform monthly patching activities and apply Windows updates across supported endpoints.
  • Collaborate with remote support teams and escalate incidents using ServiceNow while ensuring SLA compliance.
  • Deliver remote troubleshooting through Teams, ProxyPro, and phone-based support channels.
  • Maintain accurate asset inventory and update documentation including SOPs and asset lifecycle records.
  • Provide hands-on support for network-related tasks such as firewall maintenance, switch installation, and structured cabling.

Required Skills and Qualifications:

  • 8-10 years of proven experience in onsite IT support, systems engineering, or enterprise IT operations.
  • Advanced proficiency with tools such as ServiceNow, Ivanti MobileIron, ProxyPro, and Microsoft Entra.
  • Strong experience in supporting a wide range of hardware and peripherals including RF scanners, printers, and timekeeping systems.
  • Working knowledge of enterprise warehouse tools and account provisioning platforms.
  • Competence in network fundamentals including Cisco/Meraki configuration, VoIP telephony, and cabling.
  • Excellent communication, coordination, and documentation skills with a proactive service mindset.
  • ITIL Foundation certification or CompTIA A+ preferred.
  • Must adhere to organizational compliance standards including SOX controls and data security policies.

Please fill the below details and attach your updated resume:

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Thanks and Regards,

Adesh Kumar

Jconnect Infotech Inc.

168 Barclay Center Ste. 347

Cherry Hill, NJ 08034

LinkedIn | Mail| Website | Company Page

[We are an E-Verify and Equal Employment Opportunity Employer with adherence to EEO policy]

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