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Manager Systems Support Engineer Jobs in Indiana

Orise

Application Support Engineer

Indianapolis, IN · On-site

Required : • Bachelor's degree in Engineering, Computer Science, Information Systems, or a ... management processes (ITIL or similar) • Strong communication skills and ability to work ...

Echopath LLC

Tier 2 Support Engineer

Indianapolis, IN · On-site

Echopath is an Indianapolis, IN-based IT Managed Services provider. We deliver IT projects, systems ... As a Tier 2 Support Engineer, you'll be the escalation point for our Tier 1 team and a trusted ...

Aunalytics

Managed Services Engineer

South Bend, IN · On-site

Our Managed Services Engineers ensure client satisfaction, drives service excellence, oversee ... Deliver first class technical support for a diverse range of systems and configurations ...

Caterpillar

Product Support Engineer

Lafayette, IN · On-site

In the role as a Service engineer you will provide product support for LPSD engines in Commercial ... management. * Experience with Diesel engines and engine systems, 3500 and/or C175 Experience

MSI Express, Inc.

System Support Specialist

Portage, IN · On-site

... Engineering, Inventory, and Logistics. Work with company employees to support computer systems and ... Systems support of MRP System reporting, material management, scrap loss, production reporting ...

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Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are the most commonly searched types of Systems Support Engineer jobs in Indiana? The most popular types of Systems Support Engineer jobs in Indiana are:
What are popular job titles related to Manager Systems Support Engineer jobs in Indiana? For Manager Systems Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Indiana look for? The top searched job categories for Manager Systems Support Engineer jobs in Indiana are:
What cities in Indiana are hiring for Manager Systems Support Engineer jobs? Cities in Indiana with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Indiana as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 87% Physical, 6% Hybrid, and 7% Remote job distribution.

TrackWise Support Engineer

TestingXperts Inc. DBA Damcosoft

Indianapolis, IN • On-site

Contractor

Posted 15 days ago

Be an early applicant

Job description

Hi,

My name is Sreeja and I represent TestingXperts Inc. TestingXperts is a Specialist QA & Software Testing Company, and an Independent Software Testing division of Damco Group, which is a leading IT Solutions and Services company working with Fortune Enterprises globally. Inheriting the virtues of job quality and optimal user satisfaction from Damco Group, TestingXperts aims at promoting the ethics of connected innovation, thereby seeding the integral values in our employees and achieving unmatched contentment in our clients. To know more about Testingxperts Inc., please visit our website www.testingxperts.com.

If you are interested in the opportunity listed below, please forward your updated resume along with current contact information, or perhaps you can recommend someone who would be interested in this position

Job title: TrackWise Support Engineer         

Location: Indianapolis             

                                     

JD       Primary Responsibilities :

  • Provide technical support for TrackWise users, troubleshooting and resolving issues promptly.
  • Perform system monitoring, health checks, and performance tuning.
  • Manage user accounts, permissions, and access controls within TrackWise.
  • Implement and maintain TrackWise configurations, workflows, and data structures.
  • Manage and support TrackWise environments (development, test, production).
  • Develop and maintain custom Java-based components and integrations for TrackWise.
  • Troubleshoot and resolve Java-related issues within the TrackWise environment.
  • Understand and utilize Java APIs for TrackWise integration.
  • Manage and maintain the TrackWise web application, including server configuration and deployment.
  • Troubleshoot and resolve web application issues.
  • Develop and maintain Crystal Reports for TrackWise data analysis and reporting.
  • Manage and support Team Access configurations and integrations.
  • Create and maintain Team Access reports.
  • Understand and apply QM principles and best practices within the TrackWise system.
  • Support the implementation and maintenance of QM processes within TrackWise.
  • Manage and track support tickets and issues using a ticketing system.
  • Work closely with cross-functional teams, including developers, QA engineers, and business analysts.

Required Skills and Experience :

  • 6-10 years of experience as a TrackWise Support Engineer.
  • Strong knowledge of TrackWise Quality Management System (QMS).
  • Hands-on experience with TrackWise configuration and administration.
  • Proficiency in Java development and troubleshooting.
  • Experience with web administration and server management.
  • Experience with Team Access and Crystal Reports.
  • Strong understanding of Quality Management (QM) principles and best practices.
  • Experience with issue management and ticketing systems.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team