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Manager Systems Support Engineer Jobs in La Porte, IN

Aunalytics

Managed Services Engineer

South Bend, IN · On-site

Our Managed Services Engineers ensure client satisfaction, drives service excellence, oversee ... Deliver first class technical support for a diverse range of systems and configurations ...

MSI Express, Inc.

System Support Specialist

Portage, IN · On-site

... Engineering, Inventory, and Logistics. Work with company employees to support computer systems and ... Systems support of MRP System reporting, material management, scrap loss, production reporting ...

MSI Express, INC

System Support Specialist

Portage, IN · On-site

$50 - $70/hr

... Engineering, Inventory, and Logistics. Work with company employees to support computer systems and ... Systems support of MRP System reporting, material management, scrap loss, production reporting ...

Atlas Copco

Technical Support Engineer

Michigan City, IN · On-site

$70 - $100/hr

... supporting Field Service Engineers, Customer Centers, and distributors with troubleshooting ... Diagnose complex vacuum system issues, including electrical/controls (sensors, I/O, controller ...

Flowserve

Applications Engineer

Portage, IN · On-site

Flowserve is seeking a technically driven and commercially minded Applications Engineer to support ... Experience: 3+ years of hands-on experience in control valves, automated valves, actuation systems ...

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All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in La Porte, IN

Manager Systems Support Engineer information

See La Porte, IN salary details

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$39

$70

How much do manager systems support engineer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for manager systems support engineer in La Porte, IN is $39.71, according to ZipRecruiter salary data. Most workers in this role earn between $29.38 and $44.95 per hour, depending on experience, location, and employer.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in La Porte, IN?

For Manager Systems Support Engineer jobs in La Porte, IN, the most frequently searched job titles are:

Manager Systems Support Engineer jobs near you

Managed Services Engineer

Aunalytics

South Bend, IN • On-site

Full-time

Re-posted 2 days ago

Job description

Position OverviewAs a Managed Services Engineer, you will be the primary technical and relationship lead for assigned clients within Managed IT Services. This role combines advanced technical support, a deep understanding of client environments, and proactive service delivery management. Our Managed Services Engineers ensure client satisfaction, drives service excellence, oversee delivery of technical services, and act as the main escalation point for unresolved technical issues.Essential Duties & Responsibilities:

Provide Multi-Client Support:

  • Deliver first class technical support for a diverse range of systems and configurations, understanding the unique IT environment of each client and following established service desk practices
  • Work closely with clients to identify their needs and ensure client satisfaction
  • Perform systems management for on-premises and cloud-based servers, including patch management, system monitoring, proactive and reactive troubleshooting
  • Implement, maintain, and support networks, including switches, routers, firewalls, and other network devices
  • Provide Tier 2 escalation support for Service Desk and Managed Services incidents, service requests, and changes 
  • Respond to and troubleshoot network outages, anomalies, issues, and challenges as they arise
  • Document, track, and monitor problems to ensure a timely resolution
  • Travel to remote sites as needed and on a rotational basis to provide excellent support solutions to business needs (including after hours or as needed) 
  • Provide on-call support as needed (including after hours on a rotational basis) 
  • Serve as a mentor and trainer to members of the Service Desk

Manage Incidents: Log, categorize, prioritize, and diagnose incidents. Provide workarounds where necessary and escalate complex issues to the appropriate team.

  • Analyze system logs and identifying potential issues with computer systems

Conduct Proactive Maintenance: Monitor client systems for potential issues and conduct preventive maintenance to ensure smooth operation and prevent problems before they occur.

  • Maintain / support client technology assets including; servers, clients, printers, wireless hardware, and voice/data wiring 
  • Participate in after-hours maintenance windows

Maintain Communication and Documentation: Serve as the bridge between clients and our MSP, ensuring effective communication of issues, solutions, and updates. Keep accurate records (documentation) of all incidents, problems, and resolutions.

  • Assist in developing technical standards and workflows
  • Train end-users and prepare training materials on hardware and software use
  • Provide guidance and training to clients on new systems, software, and best practices for IT usage.

Uphold Service Level Agreements (SLAs): Ensure that support services meet the defined SLAs, aiming to achieve and maintain high levels of client satisfaction

Other duties as assigned 

Required Skills:
  • 3-5 years of experience working with servers, networks, desktops, laptops, and troubleshooting networked environments 
  • Experience working in a help desk/ end-user/ desktop support environment; MSP experience preferred
  • Strong background in Microsoft Office 365 
  • Experience with Active Directory, software installation/removal, data backups/restores, antivirus/firewalls/security, Internet/networking/wireless connectivity 
  • Experience working with Citrix and Remote Desktop Services
  • Experience with remote access, UPS's, print servers and printer maintenance and repair 
  • Experience AutoTask a plus
  • Must possess a valid driver's license and have access to reliable transportation, as the role may involve travel to different work sites or client locations
  • Excellent interpersonal, written, and verbal communication skills required
  • Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines 
  • Share our values:  growth, relationships, integrity, and passion
What's in it for You?
  • Opportunity to work with a rapidly expanding tech company alongside some of the brightest minds in the industry
  • Opportunity to work with cutting-edge technology in a casual, fun environment
  • Opportunity to be a part of a local company committed to making a difference in our community

Apply