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Manager Systems Support Engineer Jobs in Indiana

Toyota

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $102K/yr

Collateral duties include controls systems electrical design utilizing AutoCAD Electrical, PLC/PC ... The Controls Support Engineer will work directly with the Controls Support Manager and management ...

SUSE

Linux Technical Support Engineer Customer Support Engineer The Opportunity: We are seeking a highly ... Several years of experience in a customer support role or as a system administrator managing Linux ...

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Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are the most commonly searched types of Systems Support Engineer jobs in Indiana? The most popular types of Systems Support Engineer jobs in Indiana are:
What are popular job titles related to Manager Systems Support Engineer jobs in Indiana? For Manager Systems Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Indiana look for? The top searched job categories for Manager Systems Support Engineer jobs in Indiana are:
What cities in Indiana are hiring for Manager Systems Support Engineer jobs? Cities in Indiana with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Indiana as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 87% Physical, 6% Hybrid, and 7% Remote job distribution.
Controls Support Engineer

Controls Support Engineer

Toyota

Indianapolis, IN • On-site

$79K - $102K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Toyota rating

7.3

Company rating: 7.3 out of 10

Based on 853 frontline employees who took The Breakroom Quiz

22nd of 44 rated automakers

Job description

We are looking for 1st and 2nd shift. (4pm-1 am)
The Advance Technology Support Engineer primary responsibility is to provide customer support to all existing Toyota Automated Logistic customers. Our Customer Support provides 24/7 for support calls (during support rotation), conducting phone troubleshooting, remote dial in support/troubleshooting, support escalation process, and as necessary on-site support. Collateral duties include controls systems electrical design utilizing AutoCAD Electrical, PLC/PC programming, Human-Machine Interface (HMI) programming, customer training, debug support on site. Also, will be involved in the support of Advance Technologies used within the Material Handling Industry. The Controls Support Engineer will work directly with the Controls Support Manager and management team to ensure all customer needs are met in a timely manner as well as to the customer's complete satisfaction. The engineer will work to develop the customer support program and with other Toyota Automated Logistic divisions to help promote excellent technical support to our customers.
Job Functions
  • Be the first point of contact for all Toyota Automated Logistic support calls and tickets. Build up the support program to develop standard practices and procedures for support calls, orders, warranty, etc.
  • Maintains satisfied customers by resolving issues quickly.
  • Customer service, satisfaction, and goodwill during implementation and during support (as measured by our customers: repeat business and reputation).
  • Communicate with other Toyota Automated Logistic team members effectively. Keep your manager advised of schedule.
  • Be part of the rotating 24/7 on-call Support Program

Travel Requirements
  • 5-15%

Preferred Skills & Qualifications
  • BS in Engineering (Electrical or Mechanical) or technical discipline
  • Have five plus years of experience in Controls engineering.
  • Previous with AutoStores, Mobile Robotics solutions etc.
  • PLC/VLC programming experience
  • HMI programming experience
  • Panel design preferred.
  • Hands-on mechanical capabilities
  • Extremely computer literate with MS Office products
  • AutoCAD Electrical experience preferred.
  • Material Handling or Automation experience preferred.
  • Excellent communication and documentation skills
  • Must be eligible to work in the USA long term without sponsorship.
  • Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

About Toyota Automated Logistics:
Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande's warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.
In addition to exciting work at a growing company, we offer the following benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) Retirement Plan with a company match
  • Vacation / Holiday Pay
  • Paid Volunteer time off
  • Tuition Reimbursement
  • Professional Associations, Conferences and Subscriptions
  • Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.

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