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Manager Systems Support Engineer Jobs in Indiana

ATS Automation

Technical Support Engineer

Indianapolis, IN · Hybrid

$36 - $42/hr

Travel up to 40% Hourly Rate Range: $36.00 - $42.00 The Technical Support Engineer is the liaison ... Monitor service inboxes and manage ticket creation and updates (including Fusion). * Provide remote ...

Precise Systems

Systems Engineer

Crane, IN

The CDU Systems Engineer will provide systems engineering support for operator display units ... Support configuration management activities related to CDU hardware, software, firmware, technical ...

Precise Systems

Systems Engineer

Crane, IN · On-site

The CDU Systems Engineer will provide systems engineering support for operator display units ... Support configuration management activities related to CDU hardware, software, firmware, technical ...

Lids

Associate Production Support Engineer

Indianapolis, IN · On-site

$14.25 - $18.25/hr

The Associate Production Support Engineer is responsible for communicating project status, any ... and system behavior to identify root causes. * Manage incident lifecycle from initial detection ...

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Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are the most commonly searched types of Systems Support Engineer jobs in Indiana? The most popular types of Systems Support Engineer jobs in Indiana are:
What are popular job titles related to Manager Systems Support Engineer jobs in Indiana? For Manager Systems Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Indiana look for? The top searched job categories for Manager Systems Support Engineer jobs in Indiana are:
What cities in Indiana are hiring for Manager Systems Support Engineer jobs? Cities in Indiana with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Indiana as of June 2026, with employment types broken down into 50% Full Time, 33% Part Time, and 17% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.
Technical Support Engineer

Technical Support Engineer

ATS Automation Tooling Systems

Indianapolis, IN • On-site

$36 - $42/hr

Full-time

Posted 21 days ago

Job description

Location: Hybrid - Greater Indianapolis Area (Home office located in Noblesville, IN)
Travel Requirement: Travel up to 40%
Hourly Rate Range: $36.00 - $42.00
The Technical Support Engineer is the liaison for Comecer Inc. customers to the Comecer Service team. They provide support to the field team regarding information and tools necessary to perform service activities. This position ensures efficient service execution, customer satisfaction, and improved service timelines.
This position will include activities for Radiopharma, Pharma and Cell & Gene Therapy (ATMP) equipment and projects in North America.
Key Responsibilities:
Service Support
  • Monitor service inboxes and manage ticket creation and updates (including Fusion).
  • Provide remote troubleshooting, service coordination, and issue resolution.
  • Conduct minor field service activities and travel as needed to support installations and repairs.
  • Support high-priority customer situations and de-escalate concerns.
  • Manage warranty and non-warranty service requests with customers and internal teams.
  • Assist with quotations, installations, upgrades, and RMA processes.
  • Coordinate with global teams (Spa, NL) and support site preparation.
  • Monitor contracts and renewals to maintain service coverage.
  • Identify and mitigate service-related risks.

Customer Relationships
  • Communicate proactively with customers and provide timely updates.
  • Build strong relationships and support long-term customer satisfaction.

Service Infrastructure
  • Support development of service documentation, training materials, and procedures.
  • Maintain knowledge base and assist with process improvements.
  • Help manage equipment inventory, calibration, and maintenance schedules.
  • Assist with onboarding and technical training; develop product expertise.

Compliance
  • Ensure adherence to company policies and ethical standards.

Qualifications:
  • Bachelor's degree or post- secondary education in controls, software or electrical engineering
  • 3 or more years of relevant experience
  • An ability to work effectively with both internal cross functional teams and customers according to deadlines and under pressure-filled conditions is essential.
  • Self-driven, attentive to detail, consistent, and process driven.
  • Fluent in English, written and oral, second language in Italian is an asset
  • Experienced in the use of a CRM (Oracle is preferred)
  • Possesses excellent time management skills and can co-ordinate multiple service activities
  • Proficient with Microsoft software tools including Word, Excel and Power Point etc.
  • Experience managing budgets, financial forecasting and developing labor and material estimates.
  • Must be eligible and able to travel domestically & internationally, within 30 days from hire date and legally eligible to operate a vehicle, as this is an essential job function

Take your place among the best in the business, and grow your career with Comecer. Join an environment where a passion for innovation combines with an uncompromised commitment to quality. Join the Winning Team at Comecer, an ATS Company, a great place to automate your future!

Apply