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Manager Systems Support Engineer Jobs in Indiana

MSI Express, Inc.

System Support Specialist

Portage, IN · On-site

... Engineering, Inventory, and Logistics. Work with company employees to support computer systems and ... Systems support of MRP System reporting, material management, scrap loss, production reporting ...

Bostondynamics

... wireless communication systems. * May be involved in customer installation and training ... Queue Management to reduce long running issues and drive KPI to manage the issues * Respond to ...

Toyota

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $102K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collateral duties include controls systems electrical design utilizing AutoCAD Electrical, PLC/PC ... The Controls Support Engineer will work directly with the Controls Support Manager and management ...

Toyota Motor Sales

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $103K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collateral duties include controls systems electrical design utilizing AutoCAD Electrical, PLC/PC ... The Controls Support Engineer will work directly with the Controls Support Manager and management ...

New

Salesforce, Inc.

Technical Support Engineer

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Investigate customer-reported issues, analyze system behavior, and identify root causes using ... Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical ...

Salesforce

Technical Support Engineer

Indianapolis, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Investigate customer-reported issues, analyze system behavior, and identify root causes using ... Manage multiple customer issues simultaneously while prioritizing work in a fast-paced technical ...

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Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the most commonly searched types of Systems Support Engineer jobs in Indiana?

The most popular types of Systems Support Engineer jobs in Indiana are:

What are popular job titles related to Manager Systems Support Engineer jobs in Indiana?

For Manager Systems Support Engineer jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in Indiana look for?

The top searched job categories for Manager Systems Support Engineer jobs in Indiana are:

What cities in Indiana are hiring for Manager Systems Support Engineer jobs?

Cities in Indiana with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

System Support Specialist

MSI Express, Inc.

Portage, IN • On-site

Full-time

Re-posted 23 days ago

MSI Express rating

6.8

Company rating: 6.8 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

251st of 438 rated food and drinks producers

Job description

Job Description:
ROLE PURPOSE/ POSITION SUMMARY
The role of the System Support Specialist is to ensure product integrity and data integrity are preserved through proactive involvement in all IT systems. Support plant and office personnel on IT Systems for Quality, Production, Engineering, Inventory, and Logistics. Work with company employees to support computer systems and provide training with regard to IT systems. Identify and help to implement improvements. Function as an information source to various departments to continuously improve IT system efficiencies. Support the IT team on special department projects as required.
KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES
  • ERP/MRP system support and plant personnel training Understand ERP/MRP system functions
  • Train floor personnel to properly use system to ensure data integrity
  • Assess and resolve manufacturing floor issues and implement solutions to prevent reoccurrence
  • Systems support of MRP System reporting, material management, scrap loss, production reporting, labor reporting and efficiency reporting
  • Maintenance management system administration
  • Quality and Training management system administration
  • Production workstation support and administration
  • Network hardware support and administration
  • Provide assistance in the use of workstation hardware and software for company employees
  • Assist with setup and configuration of workstation computers, peripherals
  • Assist in development of IT asset management systems to track hardware, software, antivirus and security systems
  • Follow and help improve standard operating procedures pertaining to IT Systems, MRP system, maintenance system and Quality reporting systems

QUALIFICATIONS/ CAPABILITY PROFILE
Minimum Education
  • High School diploma or equivalent
  • Bachelor's degree in Information Systems or related field - preferred

Minimum Experience
  • 1-3 years' experience with computers, software, hardware and IT support
  • Experience with administration of ERP/MRP systems

Minimum Knowledge/ Skills/ Abilities
  • Knowledge of the practices, principles, and techniques of computer operation; of information systems; of computer software and hardware; of information security policies and procedures; of local and wide area networks; and the management of information systems
  • Skilled in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems
  • Ability to operate information technology systems and to troubleshoot and repair equipment
  • Proficient use of computers and Microsoft Office: Word, Excel, and Outlook
  • Ability to work well with people over the phone and explain technical steps in non-technical terms
  • Attention to detail, and ability to prioritize, work as part of a team and meet deadlines.
  • Excellent customer service, interpersonal, verbal and written communication skills.

MSI Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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