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Manager Systems Support Engineer Jobs in Indiana

Travel up to 40% Hourly Rate Range: $36.00 - $42.00 The Technical Support Engineer is the liaison ... Monitor service inboxes and manage ticket creation and updates (including Fusion). * Provide remote ...

THIS IS A ENGINEERING ROLE NOT AN IT SUPPORTING ROLE. Job Overview A Support Engineer finds ... systems, intelligent software and life-cycle services. In addition to exciting work at a growing ...

Queue Management: Monitor the support queue throughout the day to ensure tickets are moving forward ... Comfortable working with software tools, ticketing systems (e.g.,Salesforce, Jira, Freshdesk), and ...

The CDU Systems Engineer will provide systems engineering support for operator display units ... Support configuration management activities related to CDU hardware, software, firmware, technical ...

The CDU Systems Engineer will provide systems engineering support for operator display units ... Support configuration management activities related to CDU hardware, software, firmware, technical ...

SCADA Systems Engineer

Columbia City, IN · On-site

$94K - $107K/yr

This role works closely with Engineering, Operations, Dispatch, IT, Metering, and field personnel ... systems, support incident response, vulnerability management, and audit documentation related to ...

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Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are the most commonly searched types of Systems Support Engineer jobs in Indiana? The most popular types of Systems Support Engineer jobs in Indiana are:
What are popular job titles related to Manager Systems Support Engineer jobs in Indiana? For Manager Systems Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Indiana look for? The top searched job categories for Manager Systems Support Engineer jobs in Indiana are:
What cities in Indiana are hiring for Manager Systems Support Engineer jobs? Cities in Indiana with the most Manager Systems Support Engineer job openings:
Infographic showing various Manager Systems Support Engineer job openings in Indiana as of June 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 87% Physical, 6% Hybrid, and 7% Remote job distribution.
Infrastructure Support Engineer

Infrastructure Support Engineer

American Auto Auction Group LLC

Carmel, IN • On-site

$107K - $140K/yr

Full-time

Retirement

Posted 25 days ago


America's Auto Auction rating

5.2

Company rating: 5.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

16th of 16 rated auctioneers


Job description

Description:

Infrastructure Support Engineer


America’s Auto Auction Group is a leading national vehicle auction/remarketing company. The company’s mission is simple: providing the highest quality service and operational execution for dealers and institutional customers.


Due to a team member promotion, we are seeking a skilled and customer-focused Infrastructure Support Engineer to join our team, supporting auction locations across the U.S. In this hands-on role, you’ll travel to sites to deploy, configure, and troubleshoot the technologies that keep auctions running, from Cisco/Meraki routers and switches to IBMi auction platform servers, wireless, and related infrastructure. You will be the go-to resource for on-site technical assistance, preventive maintenance, and sale-day readiness, ensuring each location operates at peak performance.


This is a field-heavy, customer-facing position, ideal for someone who thrives in varied work environments, likes solving problems on the spot, and is comfortable working independently or as part of the team.


Rewards:

  • Salary based on experience
  • Great benefits
  • Matching 401(k) plan
  • Career growth potential
  • Growing, international company
  • All travel expenses paid
  • Cell phone stipend

Responsibilities:

  • Serve as the escalation point for infrastructure issues.
  • Deploy, configure, and troubleshoot Cisco/Meraki networking gear, wireless, IBMi servers, and auction-specific infrastructure.
  • Perform network cutovers, hardware swaps, and system validations with minimal downtime.
  • Conduct preventive maintenance to keep sites operational and avoid sale-day disruptions.
  • Maintain accurate site documentation, including network diagrams, equipment inventories, and configuration notes.
  • Work closely with IT teams and auction staff to resolve issues quickly and clearly.
  • Document all work via tickets using Jira Service Management.



Requirements:
  • Associate degree, technical certifications, or equivalent hands-on IT experience.
  • 2+ years of IT support, infrastructure support, or IT field service experience.
  • Familiarity or experience (preferred) with Cisco/Meraki networking environments, including switches, wireless, and basic VLAN troubleshooting.
  • Experience supporting tier 2 escalations or higher-complexity support environments is preferred.
  • Familiarity with IBMi auction platform servers is a plus (onboarding will include exposure to platform operations).
  • Experience with Mobile Device Management is a plus.
  • Able to travel at least 50% of the time to multiple locations, sometimes on short notice.
  • Strong communication skills with both technical teams and non-technical users.
  • Able to lift and rack IT equipment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


What America's Auto Auction employees say

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