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Software Support Engineer Jobs in Indiana (NOW HIRING)

Toyota

Sr Robotic Support Engineer

Indianapolis, IN · On-site

THIS IS A ENGINEERING ROLE NOT AN IT SUPPORTING ROLE. Job Overview A Support Engineer finds ... Ability to use software troubleshooting applications * Familiar PLC's /ladder logic * Above average ...

ATS Automation

Technical Support Engineer

Indianapolis, IN · Hybrid

$36 - $42/hr

They provide support to the field team regarding information and tools necessary to perform service ... Bachelor's degree or post- secondary education in controls, software or electrical engineering * 3 ...

ActiveState

... increase developer productivity so they can deliver secure, working applications faster using ... software, which can be consumed as libraries and dependencies, secure containers, or runtimes ...

ASCENSUS

Software Engineer

Indianapolis, IN

This isn't traditional support-you'll play a hands-on role in shaping how AI is built, used, and experienced across the organization. Video Interview Process: As part of our Software Engineer hiring ...

LILT, Inc

Customer Support Engineer

Indianapolis, IN · On-site

We are looking for a curious and detail-oriented Customer Support Engineer to help our linguists ... Featured in The Software Report's Top 100 Software Companies! * LILT makes it onto the Inc. 5000 ...

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Software Support Engineer information

See Indiana salary details

$37.6K

$86.3K

$158.4K

How much do software support engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for software support engineer in Indiana is $86,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,300.00 and $118,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Engineer, and why are they important?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by Software Support Engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What are Software Support Engineers?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What are the most commonly searched types of Software Support Engineer jobs in Indiana? The most popular types of Software Support Engineer jobs in Indiana are:
What are popular job titles related to Software Support Engineer jobs in Indiana? For Software Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Software Support Engineer jobs in Indiana look for? The top searched job categories for Software Support Engineer jobs in Indiana are:
What are popular job titles related to Software Support Engineer jobs in IN? For Software Support Engineer jobs in IN, the most frequently searched job titles are:
Software Support Engineer jobs near you

TrackWise Support Engineer

TestingXperts Inc. DBA Damcosoft

Indianapolis, IN • On-site

Contractor

Posted 27 days ago

Job description

Hi,

My name is Sreeja and I represent TestingXperts Inc. TestingXperts is a Specialist QA & Software Testing Company, and an Independent Software Testing division of Damco Group, which is a leading IT Solutions and Services company working with Fortune Enterprises globally. Inheriting the virtues of job quality and optimal user satisfaction from Damco Group, TestingXperts aims at promoting the ethics of connected innovation, thereby seeding the integral values in our employees and achieving unmatched contentment in our clients. To know more about Testingxperts Inc., please visit our website www.testingxperts.com.

If you are interested in the opportunity listed below, please forward your updated resume along with current contact information, or perhaps you can recommend someone who would be interested in this position

Job title: TrackWise Support Engineer         

Location: Indianapolis             

                                     

JD       Primary Responsibilities :

  • Provide technical support for TrackWise users, troubleshooting and resolving issues promptly.
  • Perform system monitoring, health checks, and performance tuning.
  • Manage user accounts, permissions, and access controls within TrackWise.
  • Implement and maintain TrackWise configurations, workflows, and data structures.
  • Manage and support TrackWise environments (development, test, production).
  • Develop and maintain custom Java-based components and integrations for TrackWise.
  • Troubleshoot and resolve Java-related issues within the TrackWise environment.
  • Understand and utilize Java APIs for TrackWise integration.
  • Manage and maintain the TrackWise web application, including server configuration and deployment.
  • Troubleshoot and resolve web application issues.
  • Develop and maintain Crystal Reports for TrackWise data analysis and reporting.
  • Manage and support Team Access configurations and integrations.
  • Create and maintain Team Access reports.
  • Understand and apply QM principles and best practices within the TrackWise system.
  • Support the implementation and maintenance of QM processes within TrackWise.
  • Manage and track support tickets and issues using a ticketing system.
  • Work closely with cross-functional teams, including developers, QA engineers, and business analysts.

Required Skills and Experience :

  • 6-10 years of experience as a TrackWise Support Engineer.
  • Strong knowledge of TrackWise Quality Management System (QMS).
  • Hands-on experience with TrackWise configuration and administration.
  • Proficiency in Java development and troubleshooting.
  • Experience with web administration and server management.
  • Experience with Team Access and Crystal Reports.
  • Strong understanding of Quality Management (QM) principles and best practices.
  • Experience with issue management and ticketing systems.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team