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Software Support Engineer Jobs in Indiana (NOW HIRING)

ATS Automation

Technical Support Engineer

Indianapolis, IN · Hybrid

$36 - $42/hr

They provide support to the field team regarding information and tools necessary to perform service ... Bachelor's degree or post- secondary education in controls, software or electrical engineering * 3 ...

Toyota

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $102K/yr

We are looking for 1st and 2nd shift. (4pm-1 am) The Advance Technology Support Engineer primary ... software and life-cycle services. In addition to exciting work at a growing company, we offer the ...

TechClub Inc.

Desktop Support Engineer

Indianapolis, IN · On-site

Desktop Support Engineer Location: Indianapolis, IN (100% onsite Role Only) Desired candidate will ... Windows / vmware ESxi servers Administration & Software InstallationsSupport for AD| DNS and DHCP ...

ASCENSUS

Software Engineer

Indianapolis, IN

This isn't traditional support-you'll play a hands-on role in shaping how AI is built, used, and experienced across the organization. Video Interview Process: As part of our Software Engineer hiring ...

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All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Indiana

Software Support Engineer information

See Indiana salary details

$37.6K

$86.3K

$158.4K

How much do software support engineer jobs pay per year?

As of Jun 29, 2026, the average yearly pay for software support engineer in Indiana is $86,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,300.00 and $118,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Engineer, and why are they important?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by Software Support Engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What are Software Support Engineers?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What engineers make $500,000?

Senior software engineers, especially those in high-demand fields like machine learning, cloud computing, or working at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and often working in competitive markets or leadership roles.

What does a software support engineer do?

A software support engineer provides technical assistance to users and clients by diagnosing and resolving software issues, often through troubleshooting, remote support, or on-site visits. They may also assist with software installation, updates, and documentation, using tools like ticketing systems and diagnostic software to ensure smooth operation and customer satisfaction.

Will AI replace software engineers in 2040?

Software Support Engineers perform tasks that require problem-solving, communication, and understanding of complex systems, which are difficult for AI to fully replicate. While AI tools can automate routine coding and troubleshooting, human oversight and expertise will remain essential for designing, implementing, and maintaining software systems in 2040.

Can I make 200k a year as a software engineer?

Software Support Engineers typically earn less than $200,000 annually, with salaries varying based on experience, location, and company size. Senior roles, specialized skills, and working in high-cost areas or at large tech firms can increase earning potential toward or above that level.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What are the most commonly searched types of Software Support Engineer jobs in Indiana? The most popular types of Software Support Engineer jobs in Indiana are:
What job categories do people searching Software Support Engineer jobs in Indiana look for? The top searched job categories for Software Support Engineer jobs in Indiana are:
What are popular job titles related to Software Support Engineer jobs in IN? For Software Support Engineer jobs in IN, the most frequently searched job titles are:
Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Indiana as of June 2026, with employment types broken down into 1% Internship, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $86,271 per year, or $41.5 per hour.

TrackWise Support Engineer

TestingXperts Inc. DBA Damcosoft

Indianapolis, IN • On-site

Contractor

Posted 28 days ago

Job description

Hi,

My name is Sreeja and I represent TestingXperts Inc. TestingXperts is a Specialist QA & Software Testing Company, and an Independent Software Testing division of Damco Group, which is a leading IT Solutions and Services company working with Fortune Enterprises globally. Inheriting the virtues of job quality and optimal user satisfaction from Damco Group, TestingXperts aims at promoting the ethics of connected innovation, thereby seeding the integral values in our employees and achieving unmatched contentment in our clients. To know more about Testingxperts Inc., please visit our website www.testingxperts.com.

If you are interested in the opportunity listed below, please forward your updated resume along with current contact information, or perhaps you can recommend someone who would be interested in this position

Job title: TrackWise Support Engineer         

Location: Indianapolis             

                                     

JD       Primary Responsibilities :

  • Provide technical support for TrackWise users, troubleshooting and resolving issues promptly.
  • Perform system monitoring, health checks, and performance tuning.
  • Manage user accounts, permissions, and access controls within TrackWise.
  • Implement and maintain TrackWise configurations, workflows, and data structures.
  • Manage and support TrackWise environments (development, test, production).
  • Develop and maintain custom Java-based components and integrations for TrackWise.
  • Troubleshoot and resolve Java-related issues within the TrackWise environment.
  • Understand and utilize Java APIs for TrackWise integration.
  • Manage and maintain the TrackWise web application, including server configuration and deployment.
  • Troubleshoot and resolve web application issues.
  • Develop and maintain Crystal Reports for TrackWise data analysis and reporting.
  • Manage and support Team Access configurations and integrations.
  • Create and maintain Team Access reports.
  • Understand and apply QM principles and best practices within the TrackWise system.
  • Support the implementation and maintenance of QM processes within TrackWise.
  • Manage and track support tickets and issues using a ticketing system.
  • Work closely with cross-functional teams, including developers, QA engineers, and business analysts.

Required Skills and Experience :

  • 6-10 years of experience as a TrackWise Support Engineer.
  • Strong knowledge of TrackWise Quality Management System (QMS).
  • Hands-on experience with TrackWise configuration and administration.
  • Proficiency in Java development and troubleshooting.
  • Experience with web administration and server management.
  • Experience with Team Access and Crystal Reports.
  • Strong understanding of Quality Management (QM) principles and best practices.
  • Experience with issue management and ticketing systems.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team