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Software Support Engineer Jobs in Indiana (NOW HIRING)

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable ... Document software incidents, bugs, and stories for Development and Quality teams * Suggest new ...

ATS Automation

Technical Support Engineer

Indianapolis, IN · Hybrid

$36 - $42/hr

They provide support to the field team regarding information and tools necessary to perform service ... Bachelor's degree or post- secondary education in controls, software or electrical engineering * 3 ...

Toyota

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $102K/yr

We are looking for 1st and 2nd shift. (4pm-1 am) The Advance Technology Support Engineer primary ... software and life-cycle services. In addition to exciting work at a growing company, we offer the ...

SAIC

Software Systems Engineer

Crane, IN

$172K - $204K/yr

SW Systems Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Secret ... This position supports software development, design, and integration activities for Electronic ...

New

SAIC

Software Systems Engineer

Crane, IN · On-site

$172K - $204K/yr

SW Systems Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Secret ... This position supports software development, design, and integration activities for Electronic ...

New

SAIC

Software Systems Engineer

Crane, IN · On-site

$172K - $204K/yr

Description SAIC is seeking a Software Systems Engineer to support the Expeditionary Electronic ... This position supports software development, design, and integration activities for Electronic ...

New

Sallie Mae

Technology Support Engineer

Indianapolis, IN · On-site

What You'll Contribute The Technology Operations Engineer I will be responsible for supporting in ... Solid understanding of technology infrastructure components, including hardware, software, networks ...

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All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Indiana

Software Support Engineer information

See Indiana salary details

$37.6K

$86.3K

$158.4K

How much do software support engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for software support engineer in Indiana is $86,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,300.00 and $118,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a software support engineer?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by software support engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What is a software support engineer?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What are the most commonly searched types of Software Support Engineer jobs in Indiana? The most popular types of Software Support Engineer jobs in Indiana are:
What are popular job titles related to Software Support Engineer jobs in Indiana? For Software Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Software Support Engineer jobs in Indiana look for? The top searched job categories for Software Support Engineer jobs in Indiana are:
What are popular job titles related to Software Support Engineer jobs in IN? For Software Support Engineer jobs in IN, the most frequently searched job titles are:
Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $86,271 per year, or $41.5 per hour.

Engineer, Software & Controls Support

Johnson and Johnson

Mooresville, IN • On-site

Full-time

Posted 5 days ago

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Supply Chain Engineering
Job Sub Function:
Automation Engineering
Job Category:
Scientific/Technology
All Job Posting Locations:
Mooresville, Indiana, United States of America
Job Description:
About MedTech
Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.
We are searching for the best talent for Engineer, Software & Controls Support.
The Sr Software & Controls Support Engineer oversees all lower environment software validation testing and software project delivery for two business critical technology platforms supporting the DePuy Synthes global distribution hub in Mooresville, IN. Our mission is to be undeniably the best distribution center within the worldwide DePuy Synthes network. We do that through relentless focus on our customers, pursuit of E2E systems refinement, and fostering a culture of excellence.
You will be responsible for:
  • Facilitating daily troubleshooting and support activities for warehouse execution systems and automation controls, in partnership with our technology suppliers and with onsite technology users

  • Providing end-to-end ownership of our support ticket inventory, aging, prioritization, and communication program, while ensuring technology suppliers are pursuing development and QA testing according to planned timelines

  • Overseeing the usability and uptime performance of WES testing environments, while partnering with suppliers to ensure licensing, simulation, and versioning are maintained to current standards

  • Ensuring design specification, qualification, and change control documentation is current, controlled, and approved to meet quality, and information security requirements

  • Building and executing validation plans, system test scripts, protocols, and reports; maintain and ensure appropriate traceability of records

  • Conducting structured root cause analyses to find opportunities that impact throughput, quality, service, or reliability goals; exemplify a service mentality and proactively collaborate with team members in hands-on aspects of system testing and verification

Qualifications
Education:
  • Bachelor's degree is preferred, with focus in Industrial/Systems, Computer Science, or Information Systems

Experience and Skills
Required:
  • Minimum four (4) years of engineering work experience with Bachelor's degree, or minimum (10) years of direct experience in software or Rockwell controls quality testing, deployment, and support

  • Experience in warehousing/distribution or production environments in a technical role

  • Hands-on experience implementing equipment and systems; providing technical contribution to software deployments and engineering change controls

  • Ability to be a technical administrator and authoritative user of an MES or WES application, with hands-on computer system validation, MSSQL, and SSRS experience preferred

  • Strong problem-solving, attention to detail, and frequent communication are required, including the ability to write technical and non-technical documents, rationalize conclusions and recommendations, and present information effectively to leadership

  • Ability to excel in an inclusive work and fast-paced environment that incorporates a diverse range of team member perspectives and priorities

  • This is not a desk job; active engagement in the physical production environment with systems, equipment, and people is critical to success

Preferred:
  • Prior experience in pharmaceutical or medical device manufacturing or warehousing/distribution

  • ASTQB certification

  • Working knowledge of Exacta WES, Rockwell Studio 5000, VMware, Windows Server, JIRA, MSSQL, and Oracle DB

  • Supervisory experience in software quality assurance and development

  • Experience leading multi-functional low to mid-level complexity projects

Other:
  • Able to travel up to 10% of domestic and international travel

  • This role requires 100% onsite presence, Mon - Fri, to be effective

  • Occasional weekend hours may be necessary during automation deployments

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.
#LI-Onsite
Required Skills:
Preferred Skills:
Analytical Reasoning, Artificial Intelligence (AI), Controls Compliance, Cross-Functional Collaboration, Industry Analysis, Innovation, Lean Supply Chain Management, Machine Learning (ML), Project Management, Prototyping, Robotic Automation, Science, Technology, Engineering, and Math (STEM) Application, Scope Management, Systems Development, Technologically Savvy, Testing

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