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Software Support Engineer Jobs in Indiana (NOW HIRING)

Toyota

Software Support Analyst

Indianapolis, IN · On-site +1

Job Overview: The Support Analyst is a role within our Software Support division. The ideal ... various developers, analysts and project managers. * Facilitate positive proactive working ...

New

TEKsystems

End Point Support Engineer

Carmel, IN

$35 - $38/hr

Software * Windows * O365 * MAC * Troubleshooting * Intune * VTC DESCRIPTION Our enterprise financial services client is seeking an ENDPOINT SUPPORT ENGINEER to join our Indianapolis team. The ...

TEKsystems

End Point Support Engineer

Carmel, IN · On-site

$35 - $38/hr

Software * Windows * O365 * MAC * Troubleshooting * Intune * VTC DESCRIPTION Our enterprise financial services client is seeking an ENDPOINT SUPPORT ENGINEER to join our Indianapolis team. The ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable ... Document software incidents, bugs, and stories for Development and Quality teams * Suggest new ...

Toyota

Controls Support Engineer

Indianapolis, IN · On-site

$79K - $102K/yr

We are looking for 1st and 2nd shift. (4pm-1 am) The Advance Technology Support Engineer primary ... software and life-cycle services. In addition to exciting work at a growing company, we offer the ...

Workhorse

Desktop Support Engineer

Union City, IN

$65K - $75K/yr

About the Role We are seeking a hands-on Desktop Support Engineer to provide frontline IT support ... Manage user onboarding/offboarding, hardware provisioning, software installation, and IT asset ...

Workhorse

Desktop Support Engineer

Union City, IN · On-site

$65K - $75K/yr

About the Role We are seeking a hands-on Desktop Support Engineer to provide frontline IT support ... Manage user onboarding/offboarding, hardware provisioning, software installation, and IT asset ...

SAIC

Software Systems Engineer

Crane, IN · On-site

$172K - $204K/yr

SW Systems Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None ... This position supports software development, design, and integration activities for Electronic ...

SAIC

Software Systems Engineer

Crane, IN · On-site

$172K - $204K/yr

SW Systems Engr Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None ... This position supports software development, design, and integration activities for Electronic ...

SAIC

Software Systems Engineer

Crane, IN · On-site

$172K - $204K/yr

Description SAIC is seeking a Software Systems Engineer to support the Expeditionary Electronic ... This position supports software development, design, and integration activities for Electronic ...

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Showing results 1-20

All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Indiana

Software Support Engineer information

See Indiana salary details

$37.6K

$86.3K

$158.4K

How much do software support engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for software support engineer in Indiana is $86,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,300.00 and $118,900.00 per year, depending on experience, location, and employer.

What is a software support engineer?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What are the key skills and qualifications needed to thrive as a software support engineer?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by software support engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What are the most commonly searched types of Software Support Engineer jobs in Indiana?

The most popular types of Software Support Engineer jobs in Indiana are:

What are popular job titles related to Software Support Engineer jobs in Indiana?

For Software Support Engineer jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Software Support Engineer jobs in Indiana look for?

The top searched job categories for Software Support Engineer jobs in Indiana are:

What are popular job titles related to Software Support Engineer jobs in IN?

For Software Support Engineer jobs in IN, the most frequently searched job titles are:

Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Indiana as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $86,271 per year, or $41.5 per hour.

Software Support Analyst

Toyota

Indianapolis, IN • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Toyota rating

7.2

Company rating: 7.2 out of 10

Based on 876 frontline employees who took The Breakroom Quiz

25th of 45 rated automakers

Job description

Job Overview:
The Support Analyst is a role within our Software Support division. The ideal candidate for this position will have strong technical skills and a passion for troubleshooting. This is a customer facing position, so this individual must have strong communication and customer service skills. Our team remotely supports production environments all around the globe to resolve issues and minimize the impact to production. The software support team troubleshoots both software and hardware issues. As an Application Support Analyst you will find yourself troubleshooting in-house applications, 3rd party applications, data mining, report building, writing and working with complex queries, database management, indexing, and potentially promoting a software fix. Are you afraid of falling into the rut of doing the same thing day in day out? No problem is the same and no day is the same. You will be able to take pride in your work and be personally responsible for keep our customers multi-million dollar operations running smoothly.
Shift:
  • 2nd Shift Weekend
    • Wednesday - Saturday 2pm-1am EST

Job Functions:
  • With guidance perform QA functions for any issue resolution from support calls.
  • With guidance track and thoroughly document all customer issues in our ticketing system.
  • As issues are reported from customers diagnose if the issue is a change or a bug then communicate issues to the analyst, development staff, or sales consultant appropriately.
  • Understanding of the software development lifecycle (SDLC) as you will be interacting with various developers, analysts and project managers.
  • Facilitate positive proactive working relationships with customers and internal resources.
  • Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software (Proprietary Software)
  • Participation in an on call and/or escalation rotation.
  • Handles escalations or consultations from application support specialist.
  • Develop Reports using Crystal Management and SQL Server Reporting Services (SSRS).
  • Create datasets to analyze and recreate issues reported by customers.
  • Ability to look through database log files to troubleshoot software issues.
  • Implement and improve remote monitoring tools for our customer's systems.
  • Demonstrate superior customer service (as measured by our customers: surveys and satisfaction from support renewals).
  • Ability to work with specialist and provide feedback and/or guidance to resolve an issue.
  • Ensure escalated issues are recorded in knowledgebase.

Travel Requirements:
  • 15% overnight travel (Travel expenses paid by Toyota Automated Logistics)

Required Qualifications and Preferred Skills:
  • Bachelor's degree required, degree in Computer Science or Information Systems preferred.
  • Strong computer skills including: Microsoft Office, Microsoft Project, and various Databases (SQL Server and Oracle). Classroom experience with Databases OK
  • Minimum one year of experience troubleshooting Exacta as a Specialist II.
  • Excellent customer service skills. Remain positive and calm under pressure.
  • Excellent troubleshooting abilities and analytical skills.
  • Ability to write and understand SQL Queries.
  • Superior oral and written communication skills.
  • Must be eligible to work in the USA long term without sponsorship.
  • Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

About Toyota Automated Logistics:
Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande's warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.
In addition to exciting work at a growing company, we offer the following benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) Retirement Plan with a company match
  • Vacation/Holiday Pay
  • Paid Volunteer time off
  • Tuition Reimbursement
  • Professional Associations, Conferences and Subscriptions
  • Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.

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